Hosted Smoothwall web content filtering and safeguarding services
- Smoothwall web content filtering
- Comprehensive Safeguarding reports
- Real time reporting, providing who, what, where, when
- Intrusion prevention
- Bandwidth Optimisation
- Layer 7 Application Control
- Authentication integrates with Active Directory, Google, and more
- Anonymous Proxy Blocking
- Highly available platform
- Fast management, or filtering changes
- Intra-site communication over a secure network
- Secure VPN
- Available as managed, or a self managed platform
- Flexible contract terms
£1800 per unit per year
- Education pricing available
- Free trial available
02392 322 754
Minimum contract term 1 year
MPLS connections limited to openreach circuits
Secure intra-site is not available on non-MPLS connections
Layer 7 application filtering only available on MPLS connections
VPN only available on MPLS connections
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Additional support is only available Monday to Friday 08:00-17:00 Excluding Bank Holidays.
Connectivity support available 24/7 365 with 5 hour fix SLA
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support is provided Monday - Friday 08:00-17:00 excluding public holidays.
Support is provided as Level 1, Level 2 and Level 3
All support requests hold a 4 working hour response time
Improved support times can be arranged subject to additional support fees.
Each customer is provided with a dedicated account manager and dedicated technical manager during system setup and migrations.
For each support ticket a support engineer is allocated for the life of the ticket until completion, should a support ticket be elevated to the next Level an internal handover is completed and the customer notified of the new support engineer.
|Support available to third parties||Yes|
Onboarding and offboarding
Each new customer is provided advice and guidance for reconfiguration of onsite services within their network, and applications that require internet access.
Optional online training can be provided as standard for web filter and firewall operators, further online training can be provided for standard user portal access. At additional costs onsite training can be provided
Full migration services can be provided at an additional cost, this will consist of a Novatech technician onsite with the customer for the required period of time to fully migrate services to our hosted system.
At the end of the on boarding process, full user handover documentation will be provided, detailing helpdesk contact information, circuit references, external IPs and other relevant information relating to the service.
|End-of-contract data extraction||
Users can extract their data via the following methods at the end of their contract:
Secure online download of their virtual instance
Encrypted external media such as an external hard drive at an additional cost.
Customers are required to provide 60 days notice of intention to cancel the contract, should this not happen the contract will renew for an additional year
Should the customer provide the required 60 days notice, at the end of the contract the provided circuit will terminate and their virtual instance within our infrastructure will be shutdown and all external access stopped.
Should the customer require their data, this will be provided via a secure download link as standard, if the customer does not require their data, this will be destroyed in compliance with industry standards.
Should a customer not be prepared to migrate from the service at the end of their contract, the service can be extended on a month by month basis for an additional charge.
Using the service
|Web browser interface||Yes|
|Using the web interface||
The initial setup of the system is completed during the onboarding process. The tailored web portal is created dependent upon customer needed, access to web filtering and firewall adjustments can be granted to nominated staff members. As standard full reporting tools will be made available to the customer via their portal.
As this is a managed solution, should the customer require full access to their instance, a liability waiver will be provided for signing.
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||
The web portal is accessible via all major web browsers and mobile devices. From this portal customers can create and make adjustments to:
Web Filtering policies for various user groups
Temporally unblock websites for access for selected users or user groups
Firewall rules, either application based or user based
Generate user and user group usage reports, complying with "who, what, where and when" requirements from DfE and OFSTED
Generate Safeguarding reports, and review automated Safeguarding alerts
Ban or restrict user access to the internet for set periods of time
Review network traffic
Review top users and user groups
Review top hit websites
Review any attempted access attempts
Make adjustments to VPN policies for external access for remote or home workers
Some elements of the above will be restricted dependent on user requirements determined by the customers key stake holders during the onboarding process.
|Web interface accessibility testing||None|
|Command line interface||No|
|Independence of resources||Infrastructure is scaled at a 1:1 ratio to ensure that the client receives the full resource they are entitled to.|
|Infrastructure or application metrics||Yes|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Smoothwall, Fortinet, Talk-Talk Business, Virgin Business, BT Wholesale, Openreach|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||No|
|Data protection between buyer and supplier networks||Private network or public sector network|
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
Service levels and credits are detailed in our Managed Lines Schedule document.
In the event that an Incident is not Resolved within the Resolution Target, Novatech Connect will credit Customer’s account with the applicable percentage of the Recurring Charges paid for the relevant Product
|Approach to resilience||Available on request|
|Outage reporting||Any service outages are reported directly to nominated customer contacts via email alerts. During any outage regular email alerts of progress to service restoration are also sent to nominated customer contacts.|
Identity and authentication
|Other user authentication||The system is integrated with the users Active Directory from their own on premise Domain controller. The service also supports integration with OpenDirectory, Google and Azure Active Directory.|
|Access restrictions in management interfaces and support channels||
Access from internal networks is restricted by username/password challenge.
Access from other networks is restricted by source IP and username/password challenge
Access to Management VPN devices is username/password with time based token
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||Security Metrics|
|PCI DSS accreditation date||02/02/2018|
|What the PCI DSS doesn’t cover||...|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials Plus|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
To ensure and maintain Novatech’s compliance with PCI DSS security standards, all employees must complete annual security awareness training and agree to system usage polices.
Internal security policies are in place within the Novatech internal network to ensure policies are enforced.
In the unlikely event of any security breach, a full investigation is completed by the IT director and relevant action taken
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All components are tracked to individual supplier purchase orders, on being allocated into stock each component is allocated individual tracking IDs which allows the company to identify the source and supplier of any product at anytime.
Configurations are subject to change requests and security peer review before being stored in a version history based configurations management database.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We subscribe to all vendor based services informing us of firmware and software patches.
Security based patches are deployed within 24 hours of release.
Feature based patches and upgrades are deployed after extensive testing in a multi ring deployment model.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||
Potential compromises are identified by processes that highlight exceptional login procedures, unexpected database changes, daily security checks, configuration changes outside of standard maintenance windows.
In the event of any compromise, a full investigation is completed and any subsequent breaches are patched if required and any potential impact to customers is reported directly to relevant authorities and customers where required.
Responses to potential incidents are actioned within 4 working hours
|Incident management type||Undisclosed|
|Incident management approach||
As an ISO:9001 company we have processes in place to manage common incident types.
Users can report incidents via raising a support ticket through our helpdesk or email.
Reports are provided via email
|Approach to secure software development best practice||Supplier-defined process|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||Hyper-V|
|How shared infrastructure is kept separate||
Each customer exists on different private vlans, each vlan is configured as to not route to each other.
Users sharing the same resource as part of a group have Access Control Lists/firewall rules to prevent intra-site communication. This is fully customisable and can be adjusted at any point at request of the customer.
|Price||£1800 per unit per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Free trials of the Smoothwall filtering system can be provided on a case by case via an onsite hardware appliance or virtual instance. This does not include access to our hosted platform. Trial periods range from 30-60 days.|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|