Tata Consultancy Services Limited

TCS CHROMA for Talent Management

CHROMA™ is an integrated competency based talent management solution delivering all recruitment; performance management; learning and development; and compensation management processes across the hire-to-retire employee lifecycle. It enables enterprises to drive innovative strategies for multi-channel sourcing, seamless on-boarding, continuous feedback based appraisals, collaborative learning and insight based leadership development.

Features

  • Talent Acquisition: Multi-channel, skill based recruitment, profile matching engine
  • Talent Development: Role-based curriculum, Social learning, Course specific assessments
  • Performance Management: Continuous feedback, Cross-functional appraisal, Offline evaluations
  • Talent Core: organisation chart views, comprehensive life-cycle events, Configurable rules

Benefits

  • Improve collaboration and transparency in performance management
  • Drive competency-based talent management strategies
  • Enhance employee experiences across hire-to-retire events

Pricing

£0.3 to £0.5 per user per month

Service documents

Framework

G-Cloud 11

Service ID

1 1 2 7 8 2 4 0 4 8 3 9 4 3 2

Contact

Tata Consultancy Services Limited

Jaikrishnan Nair

020 3155 2237

UK.PublicSector@tcs.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Access to the TCS solution is through the internet only. If Customer chooses to access the TCS solution through an MPLS connection, costs for such connectivity with adequate bandwidth will be borne by the Customer.
System requirements
Working Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 1 – 6 business hours
Severity 2 – 3 business days
Severity 3 – 12 business days
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Onsite support
Support levels
Severity 1 – 6 business hours
Severity 2 – 3 business days
Severity 3 – 12 business days

We provide ServicePlus as the support tool.
Support available to third parties
No

Onboarding and offboarding

Getting started
User documentation will be provided.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Integration that enable export / import of data will be provided.
End-of-contract process
Renew contract or exit points as mentioned in standard contract template.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service been designed to work on mobile devices. We support Android and iOS mobile operating systems.

There are no differences between the mobile and desktop service.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
We perform usage and resource utilisation monitoring, This coupled with performance testing enable capacity planning.

Analytics

Service usage metrics
Yes
Metrics types
We provide ServicePlus as the support tool that will provide service usage metrics.

ServicePlus consists of:
1.Clarifications – regarding navigation, business process flow, workflow status, interfaces.
2.Data Management – Requests requiring correction to data and User Requested Data Extracts. TCS will support up to 10 Data Management requests per month beyond which Change Request charges apply
3.User Account Management – Request for providing user roles privileges
4.Exception Transaction Management – Request for processing ad-hoc transactions or approved exceptions . TCS will support up to 5 Transaction Management requests per month beyond which Change Request charges apply.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
FIPS Assured
Secure containers, racks or cages
DB access provided only to fixed IPS
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Integration that enable export / import of data will be provided.
Data export formats
  • CSV
  • Other
Other data export formats
XLS
Data import formats
  • CSV
  • Other
Other data import formats
XLS

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
MPLS (Optional)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Intrusion Prevention System

Availability and resilience

Guaranteed availability
98% availability
Approach to resilience
High Availability across all layers
Outage reporting
We have provisioned monitoring/ alerting tools.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Username or password.
Through access restriction and using separate management VLAN.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
TUV NORD
ISO/IEC 27001 accreditation date
Initial certification: 2006. Last re-certification 01.04.2018
What the ISO/IEC 27001 doesn’t cover
-
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
-
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
-
PCI certification
Yes
Who accredited the PCI DSS certification
-
PCI DSS accreditation date
-
What the PCI DSS doesn’t cover
PCI/ DSS certifications are mandated for entities dealing in Credit card payments. Specific projects go in for PCI/ DSS certification.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SSAE16/ ISAE3402
Information security policies and processes
TCS adopts a process based approach for establishing, implementing, operating, monitoring, maintaining and improving the effectiveness of the TCS Information Security Management System (ISMS).
TCS has adopted the “Plan-Do-Check-Act” (PDCA) model that is applied to all ISMS processes. This ensures that an ongoing management process is in place for Information security.

TCS has a defined and implemented Information Security Management Framework based on ISO 27001 security standard. TCS has received Enterprise wide Triple ISO (27001, 9001, 20000) certification.

The TCS Information Security Management Framework consists of the following:
• Information Security Policy
• Information Security Standards
• Information Security Procedures.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The change management procedure conforms to ISO 27001 standard and ensures that all changes are controlled, including the submission, recording, analysis, decision making, and approval of the change.

• Changes are analysed for business and technical impact. This analysis is shared with Change Management Committee and on approval changes are planned for implementation.
• Changes are documented, tested and based on user approvals migrated in Production. Changes are tested in development and QA environment. Roll back mechanism is in place in case of any adverse effect.
• Changes are tracked in Change Register and are reconciled at regular interval.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Application Security assessment includes testing of the vulnerabilities identified (Open Web Application Security Project (OWASP), Authentication, Authorization, Data Validation, SQL injection and so on.

Tools selection is done keeping in mind specific application scenario which ensures that tools best suited for an application are used. For Application Assessment TCS uses a various tools such as HP Webinspect, IBM Appscan, Paros, Nikto.

Network Security Assessment:
Network Security assessment includes testing of the Host, internal network, and perimeter. For Network Assessment TCS uses a various tools such as Nessus, Core Impact, Wireshark, Nmap.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
TCS has implemented both IDS and IPS. Alerts generated by the IDS & IPS devices are continuously monitored. The Network Monitoring team takes appropriate action based on any suspicious activity observed. There is a dedicated (Corporate SOC) team to ensure 24*7 monitoring.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
TCS provides its ticketing tool – ServicePlus as the primary channel for support. Customer SPoCs will be expected to:-
• Log tickets in ServicePlus for incidents/queries/requests related to TCS Platform
• Coordinate with TCS Platform service delivery team dor ticket resolution status, conduct 1st level validation of TCS resolution and close ticket in ServicePlus
• Notify resolution of tickets to respective Customer users, post resolution by TCS
• Manage internal business change for new functionality releases.

Note:
For Priority-1 issues TCS will also provide on call support.
The Customer is expected to provide Level – 1 support to its Users.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.3 to £0.5 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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