Wider Wallet Employee Benefits Hub
Wider Wallet provides simple, cost-effective, online access to a wide range of staff discounts and employee benefits, optionally including access to staff rewards, HR documents, employee wellbeing and salary sacrifice schemes. The hub is easily customised to reflect your branding and culture. Our fully-managed service is offered as standard.
- Customisable to reflect your branding and values
- Easily extended to include additional employee benefits
- Employee communications can include your branding as standard
- Staff discounts reflect individual user preferences
- Online management information
- Online user satisfaction (NPS)
- Remote access (including mobile devices and tablets)
- Easy onboarding with short lead time
- High security
- Single sign-on available
- Fully-managed employee benefits administration reduces payroll and HR workload
- Salary sacrifice benefits including cycle-to-work, annual leave, childcare and more
- Support your CSR policy with payroll giving and green cars
- Increase employee engagement: access to wellbeing portal and staff rewards
- Total reward statements available to enhance employee perceptions
- High capacity freephone employee helpline and email helpdesk
- Dedicated account management
- Bespoke employee registration questions enable automatic user validation
- Flexible benefits with customisable options
- Designed to accommodate widespread and segmented workforces
£2 per person per year
- Education pricing available
- Free trial available
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Wider Plan Ltd
|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|System requirements||Users require internet access to fully benefit from the service|
|Email or online ticketing support||Email or online ticketing|
|Support response times||A customer service email helpdesk is available for users. Buyers receive support from a designated account manager. Queries ordinarily receive a full response within 4 hours during weekday business hours.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
We operate freephone helplines and an email helpdesk for employees, 8am to 6pm Monday to Friday.
Employers are assigned a dedicated account manager and provided with direct contact details.
The software is designed to be intuitive. We provide clients with full support in order to implement an employee benefits package which meets their organisation's needs. Clients rarely require technical support but our in-house developers and account managers assist wherever required.
|Support available to third parties||Yes|
Onboarding and offboarding
The client's account manager will work with the client to understand their core aims, their workforce demographics, their existing employee benefits offerings and their current means of communicating with employees.
Having gained a good understanding of the client's requirements, the account manager will help the client to select the employee benefits which are best suited to their workforce. They will then agree the specifics for each benefit stream and provide an implementation plan. Clients often choose to phase in the launch of their employee benefits and this is easily accommodated.
A demo Wider Wallet site is then provided to the client, complete with their branding and chosen benefit streams. The client accesses the site online and provides approval prior to access details being circulated to their employees.
Wider Wallet and the individual benefit streams are all accompanied by FAQ documents but most users find they can use the intuitive software without any need to refer to these.
|End-of-contract data extraction||
Clients may require a schedule of users (their employees) at contract end, including details such as name, payroll number and benefit selection details.
The client's account manager will liaise with them to confirm their requirements. Schedules are provided on request in a mutually convenient format, with encryption available where data is sensitive.
We are pleased to have exceptional client retention rates and most of our clients simply renew with Wider Plan when their contract expires.
Where a client chooses to move their employee benefits to a competitor, their account manager works with them to arrange a smooth transition. We are flexible in accommodating short-term contract extensions to avoid any gaps in provision.
Where a client wishes us to provide data to a third party, we are able to do so following their authorisation.
The end-of-contract service is included within our standard pricing and there are no additional charges.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The Wider Wallet Employee Benefits Hub can be accessed via desktop or mobile devices.
The same functionality is available through both routes.
|Description of service interface||
Users can login to Wider Wallet from any standard browser.
Their individual account will provide them with access to retail discounts and any employee benefits which their employer has decided to make available to them.
|Accessibility standards||WCAG 2.1 A|
|Accessibility testing||We have not yet completed specific testing with users of assistive technology but our service is designed to be accessible and no issues have been reported. We will continue to extend our program of accessibility and user testing.|
|What users can and can't do using the API||An API is available to enable users to access their Wider Wallet account via single sign-on.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
Clients can customise Wider Wallet to include their logo and colour scheme. Clients select which employee benefits they wish to include in Wider Wallet, tailoring it to their specific workforce.
Where the client uses Wider Plan to fulfil the individual employee benefits, further customisation is available at this level. For example, where clients use Wider Rewards as a staff incentive scheme within Wider Wallet, they can set their own criteria and their own selection of rewards.
Wider Wallet can also be used to provide staff with a way of accessing the employer's in-house information, such as a staff handbook, HR, forms or event announcement.
Customisation is handled by the client's account manager and a demo site is provided for their approval prior to launch.
|Independence of resources||
We supply over 100 large public sector organisations and it is business-as-usual for us to run large scheme events such as launches and roadshows, with no impact on website performance.
We monitor our services in real-time so, in the unlikely event of capacity issues arising, we are able to take prompt action to upscale resources from our web host.
|Service usage metrics||Yes|
The client's account manager liaises with them during the implementation period to agree management information requirements. typical requirements include take-up rates split by department or site of work, most popular employee discounts, number of logins per month, and relative popularity of the different employee benefit streams chosen by the employer.
We offer a flexible service and are able to accommodate reasonable requests for bespoke reporting.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Clients usually have no need to export data directly from Wider Wallet. Data requirements more commonly apply to the individual employee benefits which the client has chosen to offer within Wider Wallet.
Export facilities vary but typically data is provided either as an export from the client's online account or via the account manager.
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||99.9% assured by contractual commitment|
|Approach to resilience||Available on request|
An email alert will be sent out to advise of any unexpected outages of the Wider Wallet.
A warning is shown on the website in the event of planned maintenance. Maintenance is generally carried out during the lowest visitor times, such as early in the morning.
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Username and strong password enforcement|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Essentials|
|Information security policies and processes||
We hold a current Cyber Essentials certificate that we have renewed annually since 2015.
We operate a detailed Data Protection Policy which is consistently updated, our staff are trained in the important of ensuring data is used correctly and not divulged to third parties, a signed contract is agreed before employment. We only hold data which is essential for the operation of the scheme. The full policy is available to clients on request.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All software components and changes to these components are tracked through source control management software. Each change to any code is reviewed by at least two developers and also tested using automated tests. Changes are tested for security and functional issues and only released live when approval has been reached and tests have passed.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||We test internal software at least annually, including a vulnerability scan and a penetration test of core services. If a threat to a service is identified, a patch will be written and deployed within a day for high threat issues and within a week for low threat issues. Threat issues are notified by monitoring OWASP and reviewing Common Vulnerability and Exposure (CVE) entries.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Potential compromises can be identified by monitoring firewall logs, application server activity and through penetration testing. Our web host operates a managed firewall. If a potential compromise is identified in our systems, it will be patched and as applicable passed through the data protection process. Severe incidents will be responded to immediately whilst less severe incidents would be resolved within 48 hours.|
|Incident management type||Supplier-defined controls|
|Incident management approach||A pre-defined set of processes for dealing with common incidents is available for use in the event of an incident occurring. Depending on the type of incident, we have a variety of reporting routes for notification of key personnel. For internal incidents notification is via email alert or direct communication with the appropriate member of staff. After incident reports are received and they are sent via email to senior management.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£2 per person per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
A demonstration version of Wider Wallet leisure and retail discounts is available for a free trial.
There is a limit of twenty guest registered accounts on the trial version, for up to 30 days.