Astun Technology Ltd

Astun Data Services

ADS helps you save time, money & resources in your management and use of Ordnance Survey PSMA data including OS MasterMap, ITN and VectorMap Local. ADS provides a cost effective and resource free alternative to translating, storing, updating and serving base mapping data to internal and public users.

Features

  • OS PSMA data as Web Services for base mapping
  • Includes OS MasterMap, ITN and VectorMap Local
  • Translation, storage, updating and serving of base mapping data
  • Base mapping for use within web mapping and desktop GIS
  • Syndicated OpenData from Edubase, NHS Choices and Police.co.uk
  • Optional Vector Data Download Service
  • Download MapInfo TAB (styled), ESRI Shape or PostgreSQL (pgdump) file
  • National Coverage
  • Quarterly updates (where OS data available)

Benefits

  • Save time and money in management of OS PSMA data
  • Removing need for customer to load data locally
  • Removing need for software to translate data locally
  • Removing need to maintain software to translate data
  • Removing need for officer time to translate data
  • Removing need for significant server processing time for larger areas
  • Removing need for lengthy translation processes for larger areas
  • Serve base mapping data to internal and public users
  • Regular Updates (Quarterly where available)

Pricing

£1500 to £6000 per unit per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

112199184793550

Astun Technology Ltd

Mike Saunt

01372 744009

mikesaunt@astuntechnology.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Most planned maintenance will be undertaken without interrupting service availability however in the event that this is not possible downtime will be scheduled and agreed with the customer in advance.
System requirements OS PSMA Membership or equivalent for OS Premium Service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The support desk is available during normal business hours (Monday to Friday 8.30am to 5.30pm).
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels First line support is provided via a permanently staffed Service Desk with second and third line support by consultancy and development teams for fault diagnosis and resolution. Customer access to web based Service Desk provides real time ticket management and correspondence on all customer tickets.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers will be provided with organisation specific service URL’s within 2 working days of ordering processes being completed.

No training is required to use Astun Data Services which are delivered by OGC standards compliant protocols.

Support is available in configuring WMS and WFS clients during normal office hours.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not applicable
End-of-contract process The customer access to the services is removed.

Any further "Off-boarding" assistance is chargeable in accordance with Astun's SFIA rate card.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Astun Technology is committed to making its solutions as accessible as possible to users with visual, hearing, motor or cognitive impairments. All public facing elements of the service comply with Web Content Accessibility Guidelines (WCAG) 2.0, at level AA (with an obvious caveat for map images).

Testing: We test our software against text browsers (screen readers) such as Lynx - (My Nearest).

Note: iShare web accessibility benefits have been mentioned in various publications including a commendation in the British Standards Institute book - “Web Accessibility – making PAS 78 work”
API Yes
What users can and can't do using the API ADS is delivered by OGC compliant protocols
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources Resource monitoring of the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Customers can obtain metrics from Support.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not applicable
Data export formats Other
Other data export formats
  • MapInfo tab
  • ESRI shp
  • PostgreSQL (pgdump) file
Data import formats Other
Other data import formats Not applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability ADS is hosted on a high availability cloud infrastructure with a failover backup hosted in a different geographic region for maximum resilience.

Internal availability testing indicates availability in excess of 99.6%

Response times for map rendering are typically less than 1 second at the server.

The services are continually monitored with automated messages sent to several staff in the event of a deterioration or failure.
Approach to resilience ADS is hosted within the Amazon Elastic Compute Cloud (Amazon EC2).

The entire cloud environment is backed up to a second geographic availability zone to provide additional resilience in the unlikely event that the primary availability zone becomes unavailable.
Outage reporting Astun set up a series of alarms to monitor the customer's cloud service. These alarms are triggered if any pre-set limits to system resources are reached (e.g. disk space). This enables Astun to address the majority of issues before any potential outage.

We also use our GeoHealth check system to monitor servers and ensure they are up and working.

The customer is informed of any potential problems by email or phone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces are restricted to login in via remote desktop over a dedicated VPN between customer network estate and the virtual private cloud environment dedicated to the customer. Access by Astun is also over VPN.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We are currently working towards ISO 27001.
Information security policies and processes We are currently working towards ISO 27001. Operational customer data is stored or processed within iShare in the Cloud. Information assurance accreditation has not yet been sought for iShare in the Cloud, however we consider that iShare in the Cloud would be classified as BIL0 or BIL1, users should make appropriate decisions regarding what data to deploy within iShare in the Cloud. Integration with back office systems can support the dynamic spatialisation of data sets that are not hosted within the iShare SDW for added security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes to all components are managed and tracked through their lifetime via a centralised bug-tracking, issue-tracking and project-management software application (JIRA) and associated private code repository (BitBucket) managed under source control. The software is built through a repeatable build process and after passing formally defined test cases is tagged to a specific version number at the point of release. Only released software is deployed to the customer virtual private cloud environments. Potential security impacts are assessed via a process of peer review.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Information on potential treats is continuously assessed through review of key online resources (release notes, security articles etc) for all third party components (operating systems, databases, frameworks etc). Penetration testing of the full system (including Astun components) is undertaken by independent third parties on all significant software releases. Whilst patch releases are routinely issued on a monthly basis, key security vulnerabilities are patched and released as soon as Astun become aware of them, irrespective of the stage in the release cycle.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All cloud servers are set up with alarms that monitor key system resources on the server itself allowing the detection of compromises such as denial of service attacks. In addition external monitoring services are set up to make routine periodic requests to the servers (typically every 15 mins), to check that they remain responsive, and send out alerts if any servers are unavailable. Incidents are responded to as soon as we become aware of them. Logging is enabled on the servers to provide an audit trail of potential compromises for subsequent investigation.
Incident management type Supplier-defined controls
Incident management approach Security related incidents are categorised as a Priority 1 within our Service Desk system, and allocated to third line support personnel (developer) for immediate investigation and resolution. Users are able to report such incidents via the Service Desk (phone, email and web form), which is routinely monitored throughout the working day by first line support staff. Contemporaneous notes are taken during the incident and recorded against the service desk ticket, which provides a detailed report of the incident itself. Key performance indicators are also published from the Service Desk System and routinely reviewed by management on a weekly basis.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1500 to £6000 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The scope of the trial will be by agreement.

The customer may be required to pay for the services required to set up the trial.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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