Ixis IT Limited

Dynamic Development Sandbox Hosting

For projects that require a fast-paced development, testing and review process, with the ability to work on several features or fixes simultaneously, our dynamic multi-environment platform offers flexibility and scalability suitable for developers working with open source technology and applications.

Features

  • 99.5% uptime
  • ISO 27001 & Cyber Essentials Certified
  • Dedicated isolated environments not shared with any other clients
  • Multiple environments for development, testing, stage
  • Linux operating system management including security patching
  • Fully managed backup with minimum 2 week retention
  • Amazon Web Services (AWS) Partner

Benefits

  • PHP 5 & 7, MySQL, Solr, Elasticsearch supported
  • Drupal specific support over and above traditional hosting providers
  • Scalability to increase and decrease as required
  • Continual development and evergreening of the cloud hosting service
  • Support for Drush and Composer tool set
  • Unique URL for every branch environment

Pricing

£1250 per unit per 6 months

Service documents

Framework

G-Cloud 11

Service ID

1 1 1 6 9 8 4 1 5 8 3 8 3 9 5

Contact

Ixis IT Limited

Dan Pala

01925320041

quotes@ixis.co.uk

Service scope

Service constraints
Linux based Open Source Applications (PHP, Node)
System requirements
  • Must run in a Linux based environment
  • Your code will be managed in Git version control

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard service operates between 8:30am - 6pm Monday to Friday. 24/7 support available at additional charge.

P1 Emergency - Acknowledge immediately - 30 Minute response time -
Restore service in 2 hours.

P2 High - Respond within 2 hours - Restore service / best efforts fix in 4 hours.

P3 Normal - Respond within 4 hours - Restore service in 2 normal working days.

P4 Low - Respond within 2 working days - Resolve to be discussed.

P5 Feature Request - To be discussed on calls.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Single support level from a dedicated cloud support engineer for support queries, on-boarding and any business changes requested.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Fully managed service provided as standard.

Initial setup involves setting up users with the ability to mirror your project Git repository to our interim Git repository used for deployments.

Everything else is based on YAML configuration and standard Git push/branch commands.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Database content and files can be accessed with SSH tools such as Drush sync. Application code is all located in your own Git repository.
End-of-contract process
Once any data has been backed up, environments are destroyed along with any data backup.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Container technology is used to separate resources and data between clients.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual machine
  • Database
  • File assets
Backup controls
The service is fully managed by the supplier.
The data in the master environment is backed up, all other environments are copied from the master dataset.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.5% uptime SLA on Standard Hosting Server
Approach to resilience
The datacentre operator continuously monitors service usage to project infrastructure needs to support availability commitments and requirements. They maintain a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently (e.g., weekly). In addition, the capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

The service itself (the "stack", running on the infrastructure) is designed to be as resilient and self-healing as possible, with continuous monitoring of running services and automated systems to attempt recovery and mitigation in the event of software error.
Outage reporting
Incidents (high error rates, unusual resource usage, etc) and outages (service failure, web site unavailable, etc) are reported directly to responsible parties via e-mail and/or pager system, as well as being reported to our internal chat system where teams can coordinate and resolve issues.

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
An SSH publickey is required to associate with a username and password pair for Git code access.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
27/04/2018
What the ISO/IEC 27001 doesn’t cover
Working in secure areas (11.1.5)
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
01/01/2017
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are certified against the ISO 27001: 2013 and have an established Integrated Management System (IMS) that sets out our procedures and policies to ensure that we adhere to the standard at all times. We are also aware of and adhere to our obligations concerning the Data Protection Act, and GDPR, which is also governed within the IMS.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration changes are self service through the use of configuration files placed in your Git repository.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The vulnerability management sub-principle and related processes within the datacentre and cloud services are subject to audit at least annually under ISO 27001:2013, AICPA SOC 1, SOC 2, SOC 3 and PCI-DSS certification programs. These certifications are recognised by ENISA under the Cloud Certification Schemes.

The "stack" (operating system, software, and applications) receives automated security patching for all software directly from the OS maintainers, with security patches applied as soon as they are available and have been tested on pre-production environments. Alerts and newsletters are available from the maintainer, and staff monitor a number of respected advisory services for news.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Systems within the datacentre are extensively instrumented to monitor key operational and security metrics. Alarms are configured to automatically notify operations and management personnel when early warning thresholds are crossed on key metrics. When a threshold is crossed, the incident response process is initiated. The Incident Response team employs industry-standard diagnostic procedures to drive resolution during business-impacting events.

Security monitoring tools help identify several types of denial of service
(DoS) attacks, including distributed, flooding, and software/logic attacks. When DoS attacks are identified, the incident response process is initiated. In addition to the DoS prevention tools, redundant network capacity is available.
Incident management type
Supplier-defined controls
Incident management approach
Policies exist that describe our response process for common events, with coordination and escalation available for non-standard incidents. Users report incidents through our ITIL service desk, and are kept updated with the progress and state of the incident throughout the event. Full incident reports are provided in the event of serious incidents (for example, extended outages or security events).

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
Xen hypervisor
How shared infrastructure is kept separate
Customer instances have no access to raw disk devices, but instead are presented with virtualized disks. The disk virtualization layer automatically erases every block of storage before making it available for use, which protects one customer’s data from being unintentionally exposed to another. Encryption is supported.

A mandatory firewall is enabled in a default deny-all mode and ports must be explicitly opened to allow inbound traffic. Each client is hosted within an isolated Virtual Private Cloud, preventing network connections from any other systems. "Sniffing" of network traffic is prevented at the hypervisor and interface level.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We use Amazon Web Services datacentres which adhere to the EU Code of Conduct for Energy Efficient datacentres.

Pricing

Price
£1250 per unit per 6 months
Discount for educational organisations
No
Free trial available
No

Service documents

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