Tecknuovo Ltd

Recovery and Service Redesign

Tecknuovo provides recovery to address challenges in existing projects and services. We undertake deep dive assessments, healthchecks, and efficiency reviews. Working with our customers, we create new roadmaps and redefine business drivers and objectives for service redesigns and project realignments, focusing on cost effectiveness, performance improvement, ROI and Cloud adoption.

Features

  • In-depth impact assessment and healthchecks for projects/services rescues
  • Highlight of risk exposure and mitigation planning
  • Development of remediation plans to align with business objectives
  • Building of recovery roadmaps to enable delivery continuity
  • Undertaking gap analysis on current capability against target operating model
  • Assessment of team structure and capacity for successful project/service delivery
  • Redesign of services using suitable existing assets to minimise costs
  • Risk assessment/management on deployment of new or changed services
  • Defining services for Cloud adoption, CI/CD, containerisation, security, Agile/DevOps, automation

Benefits

  • Impartial and practical trouble-shooting advice and expertise
  • Solid foundation to reboot or re-direct projects for successful delivery
  • Continued focus on benefits realisation, cost efficiency, value creation
  • Well-managed communications on recovery plans to give stakeholder reassurance
  • Production of risk management and delivery plan for project recovery
  • Realistic and pragmatic approach to ensure business continuity
  • Recommendations for improvements in future projects based on lessons learnt
  • Access to Cloud and DevOps specialist skills, knowledge and experience

Pricing

£450 per person per day

  • Education pricing available

Service documents

G-Cloud 10

110748698080014

Tecknuovo Ltd

Kieran Blackstone

02038057799

Kieran@tecknuovo.com

Planning

Planning
Planning service Yes
How the planning service works Tecknuovo carries out planning as a critical part of our recovery and service redesign work. Working alongside our customers, we review and evaluate 'as-is' architectures, systems and capabilities against customers’ strategies and goals. We identify existing problems and issues and re-plan with achievable outcomes. We provide recommendations that are viable and meet business needs based on DevOps best practices and SRE (Site Reliability Engineering). Specific methodologies are used to select the most suitable Cloud services and technologies, assessing compliance against security guidelines, costs and data strategies. A full team of experts is available to plan and deliver this service in collaboration with your teams to facilitate skills transfer and in-house capability development. We are experienced in working in a multi-vendor delivery teams.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide training on DevOps, Agile, Cloud service design, continuous deployment, etc. We can run specific technology workshops and provide access to online training platforms. Training, coaching and knowledge transfer form a core part of Tecknuovo's normal delivery approach, and the method and mode of delivery will be agreed with our customer as part of the service based on requirements.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We use our expert consultants to carry out Cloud readiness assessment, discovery, team and/or capability review, planning, architectural and service design, application delivery and deployment, DevOps security. We work with our customers on managing transition and operational challenges associated with moving from legacy to the Cloud or between Cloud services. We consider preparation, best practice process and repeatability are at the core of successful Cloud deployment.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Tecknuovo provides quality assurance and performance testing through automated application testing as part of software delivery pipeline with CI/CD (Continuous Integration/Continuous Delivery). We work with our customers to understand and define the quality and performance targets and metrics that meet their business objectives and comply against security guidelines. Furthermore, we produce test plans that can validate the agreed quality and performance results and ensure that quality assurance and performance testing become an integral part of any implementation and delivery based on DevOps best practice.

Security testing

Security testing
Security services Yes
Security services type Other
Other security services DevSecOps puts security measures into DevOps life-cycles to reduce risks/costs

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Customer support via emails will be available from 9am – 6pm, Monday to Friday (excluding any UK public or bank holidays). Our response time: Very high priority - 1 hour,
High priority - 2 hours,
Medium priority - 12 hours,
Low priority – 24 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Tecknuovo provides customer support in 3 contact levels through our:
1) Project Lead,
2) Account Manager,
3) Director.
Full details can be found in the Service Definition Document.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £450 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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