Avolution (UK) Ltd

ABACUS Cloud Essentials & Premium

ABACUS Cloud is a cost-effective, feature-rich and easy-to-use architecture modelling and visualisation tool, available in 'Essentials' and 'Premium' configurations. ABACUS enables a complete enterprise model to be created across people, processes and technology, and for sophisticated analysis techniques to be performed that define optimal investment paths and guide IT strategy.


  • Powerful and collaborative Enterprise Architecture modelling and visualisation
  • Enterprise Portfolio Management and Business Process Modelling / Management
  • Supports all leading industry notations, metamodels, incl TOGAF, ArchiMate, BPMN
  • Unites disparate domains into an integrated, single point of truth
  • Enables analysis of complex enterprises across people, processes and technology
  • Open, configurable, importing from Excel, SharePoint, Visio & 3rd-party apps
  • Presents repository information tailored to different stakeholder needs
  • Creates enterprise roadmaps, for predicting outcomes of planned strategies
  • Builds foundation for business transformation with accurate, real-time IT landscape
  • Positioned as a ‘Leader’ by analysts Gartner and Forrester


  • Provide transparency of your process, information and technology landscape
  • Gain shared, collaborative understanding of enterprise IT and business operations
  • Align IT and business transformation to organization objectives
  • Understand cost, availability, complexity, compliance of IT and business processes
  • Translate business vision and strategy into effective enterprise change
  • Increase strategic collaboration across different stakeholders and departments
  • Clearly articulate the organizational impacts of planned change
  • Predict the benefits, costs and trade-offs of alternative strategies
  • Accelerate time-to-value with preconfigured solutions and proven best-practice
  • Agile repository keeps pace with changing landscape and evolving requirements


£197.00 to £1197.00 per user per year

Service documents


G-Cloud 11

Service ID

1 1 0 7 4 8 1 6 8 7 6 5 7 1 4


Avolution (UK) Ltd

Peter Collins

020 3176 0000


Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
ABACUS Cloud application hosting is undertaken at an Amazon Web Services (AWS) data-center. ABACUS Cloud repository hosting will be undertaken at an AWS data-center or at the customer's on-premise data-center.
System requirements
  • Compatible browser (see list)
  • ABACUS Cloud log-in credentials

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response time goal for Avolution's Helpdesk during working hours (Mon-Fri 09.00 - 17.30) is 2 hours. Support & Maintenance is included in ABACUS Cloud pricing and provides: Unlimited (minor/dot-point i.e. 6.1, 6.x etc. plus major/full-point i.e. 7.x etc 8.x etc) upgrades of ABACUS; 24 hours per day by 7 days per week (i.e. 24/7) email support; Access to the ABACUS portal / knowledge base. Avolution takes full advantage of its geographically separated structure with Helpdesk's in Australia, North America and the United Kingdom to successfully realize a 24x7 / follow-the-sun support strategy.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Technical Support is provided within the Cloud subscription fee. The ABACUS Cloud Essentials bundle is supplied with a 5-day Rapid Start Program; ABACUS Cloud Premium with a 17-day Customer Success Program.
Additional on-site consulting services are available, as packages of days (5; 10; 25 days), from £850/day.
Consulting and Professional Services personnel are allocated to specific client accounts.
Support available to third parties

Onboarding and offboarding

Getting started
Numerous training options are available for ABACUS Cloud, ranging from on-line video tutorials and training material provided within the product, to web-based and classroom training courses that can be purchased separately. The ABACUS Cloud bundles, Essentials and Premium, are supplied with either the 5-day Rapid Start Program, in which 2 days of training are provided, or a full Customer Success Program, that includes a tailored training package. All ABACUS training courses (for each of the principal user modules) are downloadable free of charge from the Avolution Community site.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
ABACUS Cloud has an established handover process in which customers can export, at any time, their entire repository in XLS / XML format upon termination of the service.
End-of-contract process
Avolution will provide customers with their entire repository in XLS or XML format on request and without charge on termination of the service for a period of 30 days.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Service interface
What users can and can't do using the API
ABACUS Cloud has an optional Read / Write REST API, for which full documentation is provided.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
ABACUS has been cited by industry analysts Gartner and Forrester as being much more flexible than other EA tools, and is underpinned by the ability to create and model any type of entity, in a true ontological sense. This means there are no limitations to the customisation of notations and meta-models, so any component and connection type (object) can be defined, to which any attributes can be associated, and any view templates or diagram styles can be constructed with these elements. All of which can be undertaken by users (with the appropriate access rights) themselves.


Independence of resources
Customers have the option for ABACUS Cloud (Application and Repository) to be hosted via their own instance on a dedicated hosted server, thereby eliminating any affect of usage by other customers and ensuring a high level of performance is guaranteed.


Service usage metrics
Metrics types
Comprehensive metrics in relation to server availability and performance are available as standard upon request.
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can easily be exported from ABACUS using a right-click command in the user interface.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XML
  • SQL
  • ArchiMate
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • XML
  • Visio

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Avolution will use commercially reasonable efforts to make the Cloud Services available with a Quarterly Uptime Percentage of at least ninety-nine-point five percent (99.5%) (“Service Commitment”). In the event the Cloud Services do not meet the Service Commitment, Customers may be eligible to receive a Service Credit as described below.

This SLA applies to the Cloud Services purchased by Customer in a particular Order, and does not apply to any other Avolution Products and Services.

Service Credits will be calculated as a pro-rata percentage of the total Fees paid by Customer for the Cloud Services Term for the billing cycle in which the Unavailability occurred, in accordance with the schedule below. For purposes of this SLA, total Fees paid by Customer shall mean only the annual Cloud Services Subscription Fees and will not include any Pass-Through Expenses, other special one-time payments, Taxes or any Professional Services fees paid; and Service Credits will be a percentage of one-fourth of the applicable Customer annual Fees paid.

Quarterly Uptime Percentage Cloud Services Credit Percentage

Less than 99.5% but equal to or greater than 99.0%. Penalty = 1.5% of one-fourth of annual Fees.

Less than 99.0%. Penalty = 5.0% of one-fourth of annual Fees
Approach to resilience
The Avolution Business Continuity plan details the process that Avolution follows in the case of an outage, from detection to deactivation. The ABACUS Cloud solution maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. Avolution also maintains a robust contingency plan to ensure the solution adheres to our customers high standards. Furthermore the ABACUS Cloud solution is fully tested by our third party penetration test provider.
Outage reporting
Real time dashboards monitor the availability of the service, providing real time customer email alerts for any incident/outages.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are supported through the use of an Administrator license which has a separate set of credentials. Granular permissions can be set within the tool to manage access privileges in order to restrict access for specific users and roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
ABACUS Cloud and ABACUS Enterprise (Browser / Dashboards) and ABACUS Publisher all require mandatory user ID and password authentication. In addition to the authentication controls provided within ABACUS itself, for ABACUS Cloud and Enterprise, SSO can be utilsed using the WS-Federation protocol, which is compatible with Active Directory Federation Services (ADFS) and most third-party identity management systems. SAML and OpenID are also supported.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
AWS solution accredited by EY CertifyPoint.
ISO/IEC 27001 accreditation date
Re-issued 03/12/2018 (originally issued 11/12/2011)
What the ISO/IEC 27001 doesn’t cover
N/A. This certification relates to Amazon Web Services datacentres.
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
01/04/2018 (applicable to AWS datcentres)
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A. This certification relates to Amazon Web Services datacentres.
PCI certification
Other security certifications
Any other security certifications
  • AWS datacentres are certified in numerous security standards
  • These include: ISO9001, ISO27017, ISO27018
  • MTCS, PCI DSS Level 1, SEC Rule 17-a-4(f)
  • SOC 1, SOC 2 and SOC 3

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Avolution is ISO 42010 compliant. Furthermore, through use of Amazon Web Services (AWS) datacentres, the information security standards applicable to ABACUS Cloud are ISO27018 compliant.
Through partnering with AWS, Avolution’s hosting services are certified in many security standards including but not limited to DoD SRG, FedRAMP, FIPS, IRAP, ISO 9001, ISO 27001, ISO 27017, ISO 27018, MLPS Level 3, MTCS, PCI DSS Level 1, SEC Rule 17-a-4(f), SOC 1, SOC 2 and SOC 3.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to ABACUS services and features follow intensive testing
both internally and externally with members of our Beta programme. Additionally, regular updates, performance monitoring, vulnerabilities and recovery procedures are periodically reviewed. Production environment changes are reviewed, tested and approved through multiple stages to ensure each release adheres to our high standards of ABACUS Cloud.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
CHECK and CREST certified 3rd party vendors conduct external assessments (BSI / First Base Technologies). Identified vulnerabilities are monitored, evaluated and then mitigated through regular patch updates during maintenance windows. All recommendations are fed directly into our development team to ensure the overall solution adheres to the latest industry standards for security. Patches are released on a rolling basis in line with industry best practices, and are applied to the ABACUS Cloud solution outside of office hours to reduce the impact of planned maintenance on ABACUS Cloud users.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring is deployed by monitoring the service with regards to intrusions, unauthorized connection attempts, CPU usage, network reliability and application activities. Relevant user logs are used to identify any security alerts and for user defined management reports. Incidents are rated against an established prioritisation matrix which determines the required Response & Resolution timeline.
Incident management type
Supplier-defined controls
Incident management approach
ABACUS Cloud is covered by Avolution's Standard Support Agreement. Incidents can be raised to the Global Support Team and are managed from start to finish by the Ticket Owner and/or Account Manager . Each support issue is handled accordingly depending on the priority/criticality of the issue - an escalation process is also applied for issues that may require 2nd line or 3rd line support. Customers are routinely updated in line with our response matrix regarding resolution timelines.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£197.00 to £1197.00 per user per year
Discount for educational organisations
Free trial available
Description of free trial
Use of full product functionality , in a stand-alone mode or via cloud, for 30 days.
Link to free trial

Service documents

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