Astula Ltd

Online eLearning Management Service

Astula provide customers with an online e-learning management service solution. We have experience of delivering online e-learning management services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide online training solutions from design, through development into delivery and will also support in-service.

Features

  • Stakeholder engagement in online elearning management service provision.
  • Assessment of online elearning management service solution.
  • Requirements capture for online elearning management service solution.
  • Design of online elearning management service solution.
  • Development of online elearning management service solution.
  • Delivery of online elearning management service solution.
  • Continual development (DevOps) of online elearning management service solution.
  • In-service support to online elearning management service solution.
  • Change management support to online elearning management service solutions.
  • Business continuity assessment.

Benefits

  • Continual stakeholder engagement to provide best service solution possible.
  • Provide a modular online elearning management service cost model.
  • Scalability - increase or decrease as required and at pace.
  • Flexibility-ability to use different technologies and programming languages together.
  • Better uptime compared to traditional hosting solutions.
  • Value for money based against traditional solutions.
  • Reduced local infrastructure investment and maintenance.
  • Continual development and evergreening of online elearning management solution service.
  • Data is secured to an advanced security standard.
  • Enables faster disaster recovery of services.

Pricing

£28000 per instance

Service documents

G-Cloud 11

110332671195666

Astula Ltd

Steve Jackson

07818532076

gcloud@astula.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Mobilisation constraints apply, Support response times, Within 1x business day. Business day being Mon-Fri. Excluding Bank Holidays.
System requirements
  • SyOps must be signed and adhered to by all users.
  • All details of requirements are contained within the SyOps.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our standard response time is 30 minutes Monday- Friday, 09:00-17:00. Out of hour questions will be responded to within the next working day. If the customer requires specific response times outside of these, they are negotiable.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject to individual buyer contracts.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation will be made available, on and off line. The system contains a help function providing users with FAQ's, basic and comprehensive user instructions.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction End of contract process (KNOWLEDGE TRANSFER) As part of Astula Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by our Business Continuity procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our Information Security processes. As part of our Quality Management process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle At the end of each contract there is a clear transfer of data and knowledge. The process that is only completed on sign-off by the Buyers of: Confirm that all data has been transferred. Buyers have receive final report clearly describing knowledge and processes that have been followed. This transfer of knowledge is part of the contract price.
End-of-contract process End of contract process (KNOWLEDGE TRANSFER) As part of Astula Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by Business Continuity procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our Information Security processes. As part of our Quality Management process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle At the end of each contract there is a clear transfer of data and knowledge. The process that is only completed on sign-off by the Buyers of: Confirm that all data has been transferred. Buyers have receive final report clearly describing knowledge and processes that have been followed. This transfer of knowledge is part of the contract price.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full, partial or no replication of service, depending on buyer requirements.
API No
Customisation available Yes
Description of customisation Full, part of none of the service can be customised by the supplier under buyers direction.

Scaling

Scaling
Independence of resources Dedicated resource allocation.

Analytics

Analytics
Service usage metrics Yes
Metrics types User access, capacity, up time.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach On request.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA, subject to individual contract and need as required. Available on request.
Approach to resilience Dual site resilience within a ListX organisation, exceptional physical security and compliance with industry standards.
Outage reporting Primarily email alerts dependent on the service solution.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces and support channels will be in dedicated zones, thus separating the different channels to prevent access to the management areas from the client access channels and vice versa. there will be controlled access to the physical system, located in a List X facility, to prevent unauthorised devices being attached. Management staff will have the correct security clearances prior to being given access to the system. Management access will be locked down to allow only management tasks to be conducted, searching of and access to the client's data, including email, will not be allowed from management devices and accounts.
Access restriction testing frequency Less than once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Astula Ltd, whilst not certified to ISO27001, stores electronic information and adopts the policies, processes and procedures of a co-located business which is certified to ISO 27001.
Information security policies and processes Annual system penetration testing, annual auditing of security policies and procedures. Staff induction, includes security awareness briefings. Continual reinforcement of policies from security leads within the company.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Astula follow the ITIL process ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This includes: Ensure that assets under the control of the IT organisation are identified, controlled and properly cared for throughout their lifecycle. Identify, control, record, report, audit, and verify services and other configuration items (CIs). Ensure the integrity of CIs and configurations required to control the services through configuration management system (CMS) Maintain accurate configuration information Support efficient and effective service management processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach See ISO27002 for full details.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Dedicated IDS/IPS combined with multiple layers of security.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre- defined process in place for common events. Users report by multiple paths. Incident reports produced post incident and distributed to all users.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £28000 per instance
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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