Online eLearning Management Service
Astula provide customers with an online e-learning management service solution. We have experience of delivering online e-learning management services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide online training solutions from design, through development into delivery and will also support in-service.
- Stakeholder engagement in online elearning management service provision.
- Assessment of online elearning management service solution.
- Requirements capture for online elearning management service solution.
- Design of online elearning management service solution.
- Development of online elearning management service solution.
- Delivery of online elearning management service solution.
- Continual development (DevOps) of online elearning management service solution.
- In-service support to online elearning management service solution.
- Change management support to online elearning management service solutions.
- Business continuity assessment.
- Continual stakeholder engagement to provide best service solution possible.
- Provide a modular online elearning management service cost model.
- Scalability - increase or decrease as required and at pace.
- Flexibility-ability to use different technologies and programming languages together.
- Better uptime compared to traditional hosting solutions.
- Value for money based against traditional solutions.
- Reduced local infrastructure investment and maintenance.
- Continual development and evergreening of online elearning management solution service.
- Data is secured to an advanced security standard.
- Enables faster disaster recovery of services.
£28000 per instance
|Software add-on or extension||No|
|Cloud deployment model||
|Service constraints||Mobilisation constraints apply, Support response times, Within 1x business day. Business day being Mon-Fri. Excluding Bank Holidays.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Our standard response time is 30 minutes Monday- Friday, 09:00-17:00. Out of hour questions will be responded to within the next working day. If the customer requires specific response times outside of these, they are negotiable.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AAA|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Subject to individual buyer contracts.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||User documentation will be made available, on and off line. The system contains a help function providing users with FAQ's, basic and comprehensive user instructions.|
|End-of-contract data extraction||End of contract process (KNOWLEDGE TRANSFER) As part of Astula Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by our Business Continuity procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our Information Security processes. As part of our Quality Management process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle At the end of each contract there is a clear transfer of data and knowledge. The process that is only completed on sign-off by the Buyers of: Confirm that all data has been transferred. Buyers have receive final report clearly describing knowledge and processes that have been followed. This transfer of knowledge is part of the contract price.|
|End-of-contract process||End of contract process (KNOWLEDGE TRANSFER) As part of Astula Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by Business Continuity procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our Information Security processes. As part of our Quality Management process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle At the end of each contract there is a clear transfer of data and knowledge. The process that is only completed on sign-off by the Buyers of: Confirm that all data has been transferred. Buyers have receive final report clearly describing knowledge and processes that have been followed. This transfer of knowledge is part of the contract price.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Full, partial or no replication of service, depending on buyer requirements.|
|Description of customisation||Full, part of none of the service can be customised by the supplier under buyers direction.|
|Independence of resources||Dedicated resource allocation.|
|Service usage metrics||Yes|
|Metrics types||User access, capacity, up time.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||On request.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
|Guaranteed availability||SLA, subject to individual contract and need as required. Available on request.|
|Approach to resilience||Dual site resilience within a ListX organisation, exceptional physical security and compliance with industry standards.|
|Outage reporting||Primarily email alerts dependent on the service solution.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Management interfaces and support channels will be in dedicated zones, thus separating the different channels to prevent access to the management areas from the client access channels and vice versa. there will be controlled access to the physical system, located in a List X facility, to prevent unauthorised devices being attached. Management staff will have the correct security clearances prior to being given access to the system. Management access will be locked down to allow only management tasks to be conducted, searching of and access to the client's data, including email, will not be allowed from management devices and accounts.|
|Access restriction testing frequency||Less than once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Astula Ltd, whilst not certified to ISO27001, stores electronic information and adopts the policies, processes and procedures of a co-located business which is certified to ISO 27001.|
|Information security policies and processes||Annual system penetration testing, annual auditing of security policies and procedures. Staff induction, includes security awareness briefings. Continual reinforcement of policies from security leads within the company.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Astula follow the ITIL process ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This includes: Ensure that assets under the control of the IT organisation are identified, controlled and properly cared for throughout their lifecycle. Identify, control, record, report, audit, and verify services and other configuration items (CIs). Ensure the integrity of CIs and configurations required to control the services through configuration management system (CMS) Maintain accurate configuration information Support efficient and effective service management processes.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||See ISO27002 for full details.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Dedicated IDS/IPS combined with multiple layers of security.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Pre- defined process in place for common events. Users report by multiple paths. Incident reports produced post incident and distributed to all users.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Public Services Network (PSN)|
|Price||£28000 per instance|
|Discount for educational organisations||No|
|Free trial available||No|