Nomensa Ltd

User research services

Researching user behaviour involves more than just talking to a representative audience sample. Our user research approaches use a variety of techniques to gather and draw out rich qualitative and quantitative insights. User research helps you learn about your users and create inclusive services that meet user needs.


  • Continual user research across Discovery, Alpha, Beta and Live
  • User interviews dig deep into what your users really think
  • Diary studies, particularly during Discovery, provide rich longitudinal insight
  • Lab-based usability testing informs design decisions in Alpha and Beta
  • Contextual research provides a rich understanding of users’ daily behaviour
  • Interviewing internal and external users offers a comprehensive perspective
  • Surveys are an efficient finger-on-the-pulse of an audience segment
  • Ethnographic research uses natural environments to draw out authentic insights
  • Outputs include personas, user stories, prototypes and service maps
  • Recommendations for service usability improvements


  • Rigorous process to ensure representative audience sample is recruited
  • Provides in-depth insight into user behaviours and problems
  • Helps understand how real users interact with your service
  • Easily built into Agile sprints to inform design decisions
  • Builds an inclusive service that meets user needs
  • Balancing qualitative and quantitative data provides extra depth to research
  • Can be delivered at any point in the project lifecycle
  • Provides evidence to support GDS service assessments
  • Aligns with the Government Service Standard criterion


£550 to £1,500 a person a day

Service documents

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G-Cloud 12

Service ID

1 0 8 8 7 2 6 6 4 6 5 7 5 8 8


Nomensa Ltd Jason Hyland
Telephone: 0117 9297333


Planning service
How the planning service works
Nomensa’s services span the end-to-end digital lifecycle from Discovery, Alpha, Beta to Live, meaning we’re able to support our clients at any stage in the project lifecycle.

Our user-centred approach enables Nomensa to support you in building a service around the needs of your users, policy and organisation. We believe how recommendations are communicated is equally as important as the recommendation itself. Our outputs are packaged up in an easily-digestible way and presented to explain findings and the evidence behind them. This ensures full knowledge transfer, enabling you to work self-sufficiently during implementation. As standard, we follow and adopt the Government Design Standards, Service Manual and Technology Code of Practice when supporting our clients in planning.

For each project or programme of work you will have a dedicated project manager who ensure successful delivery. We work collaboratively with all our clients adopting a one team culture, ensuring we bring you on the journey to designing, developing and planning your cloud-based service.
Planning service works with specific services


Training service provided
How the training service works
At Nomensa, we passionately believe in working collaboratively with our clients to adopt a one team culture and create an open and transparent partnership. This approach supports knowledge transfer and training with our clients and helps to upskill internal teams.
We provide bespoke training in a range of formats that suit different learning styles. We can tailor our training resources to suit different audiences including product owners, policy makers, delivery managers, user researchers, service designers, interaction designers and developers.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We’re well versed in supporting public sector clients in migrating services, both between cloud-based solutions or from existing legacy systems.

We use the information gathered from user and technical research to identify the best solution for the new or existing service and work with you to create a clear roadmap for the migration of your service to the cloud.

Nomensa are technology agnostic, meaning we can provide objective recommendations that best suit your requirements and organisational needs. We strive to support you in selecting a solution that is sustainable and work with you to define requirements for how your service will be managed, supported and incrementally improved as it evolves.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
As an ISO 9001 and ISO 27001 accredited agency, we have a robust set of processes and frameworks for quality assurance. We conduct all our research within the Market Research Society standards and are General Data Protection Regulation (GDPR) compliant.

We adopt an Agile methodology and align with the Technology Code of Practice. Our approach incorporates elements of best practice in project management and delivery, including: continuous integration (code builds and tests), continuous delivery (code release and deployment) and monitoring (performance, end user-experience).

As part of our day-to-day process, we internally run stand-ups, so we can easily track our work. We also peer review our code to ensure that it is robust and meets best practice standards. We manage our development progress using JIRA issue and project tracking software and, during the UAT process, you will be able to be actively involved in the prioritisation of changes or bugs.

To allow for fast and effective deployment of our work, we use continuous integration and deployment. This allows us to automatically test our code to minimise risk and ensure quality, so your site is robust and stable.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Question response times are dependent on priority level. For this service, out of office hours support is not provided.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
We provide email, telephone and onsite support to help you across the project to implement our recommendations. Costs are dependent on the amount of support required.
Users are provided with a free-of-charge Account Manager to support ad-hoc requests and triage to the team where required.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£550 to £1,500 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.