Bechtle direct Ltd.

Sophos Security Suite

Broad Portfolio of solutions to address edge to endpoint security, with next generation intelligence

Features

  • Security management
  • Reporting
  • Pro active threat prevention
  • DLP
  • CASB
  • Advanced Threat Prtotection

Benefits

  • End point protection
  • Central management
  • Protect devices within the firewall and without
  • Cloud based service
  • Enterprise integration
  • Flexible licensing
  • Global presence with 24/7 support

Pricing

£8.84 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

108218484781510

Bechtle direct Ltd.

Ajay Arithoppah

01249 467944

ajay.arithoppah@bechtle.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Can interface and integrate with existing security tools add value rather than a rip and replace process.
Cloud deployment model Public cloud
Service constraints Service is based in AWS, available in Azure shortly
Service offers data stores in USA, Eire or Germany
Data store will never move geography (data sovereignty)
Service is sold through re seller channel with direct Sophos Sales
Service is sold through re seller channel with direct Sophos Support
System requirements
  • Modern in support web browser
  • Endpoint. PC support WinXP-Win10 + macOS 10.8-10.11
  • Endpoint. Server support Win2003-Win2016
  • Endpoint. Linux support varied including RHEL, SUSE, CentOS
  • No on-premise infrastructure required, optional update servers to optimise bandwidth
  • All Endpoints require Internet Connectivity to Sophos services

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise. See also https://products.office.com/en-us/business/office-365-for-business-support-options
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Complies with browser configuration
Web chat accessibility testing Guided assistance to ensure correct log file and data are collected

FYI and how to question support

Level 1 triage
Onsite support Yes, at extra cost
Support levels Inclusive support
For full details please review link below
https://community.sophos.com/kb/en-us/127786

Onsite support SLA are established as a part of the contract agreement
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a comphrensive range of services and training, training can either be bespoke, online or classroom
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats DOCX
End-of-contract data extraction Reports can be downloaded and archived for compliance purposes
End-of-contract process The contract can be renewed or terminated there is no charge for termination

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full support for mobile with no loss of functionality.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD). See https://www.microsoft.com/en-us/accessibility/
API Yes
What users can and can't do using the API Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources The agent contacts the cloud service and the service scales to demand this is included in the costs

Analytics

Analytics
Service usage metrics Yes
Metrics types Please see the Business admins section found here https://support.office.com/en-gb
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Sophos

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service. Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Reports can be downloaded.
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Fully encrypted communications between agent and client, from user to control console
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Fully hardened environment

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability
Approach to resilience Available upon request
Outage reporting Sophos reports outages via the service status portal https://status.sophos.com/#!/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication MFA can be used to access the management console.
Access restrictions in management interfaces and support channels Roles can be assigned to analysts by the administrator (s) of the system
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/10/2016
What the ISO/IEC 27001 doesn’t cover Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date See AWS Website for more details and date
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover See AWS Website for further details
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes Vendor adheres to ISO 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach N/A
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available upon Application
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available upon request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please see https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf?la=en

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8.84 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trial

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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