This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with GT Realisations Limited are still valid.
GT Realisations Limited

Gas compliance services

Gas Tag is a new way of managing gas works comprising an app and a cloud based portal linked by an RFID tag which can be used for managing all gas servicing and repairs. Uniquely the engineer verification feature prevents unregistered gas fitters from recording any work through the system.

Features

  • Real time reporting of gas servicing work
  • Real time assurance gas engineers are registered with Gas Safe
  • Real time job allocation tool
  • Gas safety records auditing and issue management tool
  • Production of electronic Landlord Gas Safety Certificates
  • Management of access to properties
  • Recording of inspections including CO and smoke alarms
  • Asset management tool for prioritising capital improvement
  • Field engineer performance management tool
  • Full management information suite for regulatory and governance reports

Benefits

  • Real time assurance of the qualifications of gas engineers
  • Removes administrative burden of managing gas compliance
  • Real time reporting to and from engineers in the field
  • Works on any smart phone
  • Document management system for Landlord Gas Safety Records (CP12s)
  • Dashboard and user defined reporting tools providing real time reports
  • Portal brings together records from multiple contractors
  • Demonstrated to save time on each appointment
  • Demonstrated to increase appointment access rates
  • Mitigates the risks of managing compliance with gas safety regulations

Pricing

£6.50 to £12.99 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.luke@gastag.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

1 0 7 8 0 6 4 6 6 6 6 0 0 1 4

Contact

GT Realisations Limited Peter Luke
Telephone: 03302290277
Email: peter.luke@gastag.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Housing management systems, Asset management systems, Field scheduling tools
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Works with Android, Apple, Windows phones
  • Works with all major internet browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
1. Monday to Friday (excluding bank holidays) are working days. The Supplier’s normal business hours are 9:00am to 5:00pm during working days.
2. The Supplier will answer 80% of all inbound calls during normal business hours within 30 seconds.
3. The Supplier will respond to any messages left on its out of hours system within 24 hours from the start of the next working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.0 AAA
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Service users are provided with a technical account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide onsite training, online training and user documentation. We have a project implementation manager who develops bespoke plans for each customer and account managers who manage the implementation process. We also provide FAQs and share good practice.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users will typically use a .csv export although bespoke arrangements will be made dependent on client needs.
End-of-contract process
Full data transfer to succeeding providers is provided within the contract cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
It is the same website at present. There is a mobile application for capturing the field data.
Accessibility standards
None or don’t know
Description of accessibility
The portal is a staff facing site rather than a public facing site.

This is an area we are currently working on and expect to upgrade the portal experience in the next few months.
Accessibility testing
We have used an accessibility technology checker which identified the areas required for improvement which is being built into our development pathway.
API
Yes
What users can and can't do using the API
All functionality is available through the API. The API is an open rest interface so will be available to all clients and is forward facing and so is accessible without specialist software.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Most of the portal functionality can be customised to individual requirements through user preferences and tools. Any user with appropriate permissions can customise.

Scaling

Independence of resources
We are hosted in the public cloud and we use the platforms native scaling features. We also use load testing and performance metrics to anticipate expected usage.

Analytics

Service usage metrics
Yes
Metrics types
Various service metrics are provided to clients via the realtime dashboard delivered on a client portal and also through configurable notifications. The client portal also contains a feature where bespoke reporting can be configured by the user
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There are various methods: users can use the API, they can use the portal to download csv files and other secure file exports are available.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
Form encoded post data

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
1. Monday to Friday (excluding bank holidays) are working days. The Supplier’s normal business hours are 9:00am to 5:00pm during working days.
2. The Supplier will answer 80% of all inbound calls during normal business hours within 30 seconds.
3. The Supplier will respond to any messages left on its out of hours system within 24 hours from the start of the next working day.
4. The Supplier will endeavour to respond to all e-mails and correspondence received via post (‘white mail’) either within 48 hours of receipt during normal business hours on the working day it is received or (if received on a bank holiday or weekend or otherwise outside normal business hours) within 48 hours of the start of the next working day.
5. The Gas Tag Portal will have a service availability up-time of 99% during Business Days. The tolerance allowed is for periodic maintenance.
6. We do not typically provide for service credits as the service is on a public cloud
Approach to resilience
Resilient by default using a major cloud service provider using scaling groups and redundancy groups.
Outage reporting
We send an email bulletin to all effected users

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Support systems are separate and cannot be accessed by non-authorised personnel. Management interfaces use role based security and initial customer configuration cannot be performed by these interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Security +

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Security +
Information security policies and processes
Gas Tag are registered with the ICO and closely follows the GDPR regulation covering data use and security. Data is not publicly available and access is restricted to authorised systems and users via either access tokens or Java Web Tokens. Subscriber access to portals are controlled with two factor authentication and App users are required to validate their identify against a central database before protecting their account with username, password and PIN.
Data collected by the system is held securely by an internationally recognised cloud based provider. Access privileges are managed on a need to access basis and any access to that data is logged.
Security processes are audited by an external company who ensure we follow and adhere to best practice.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Development is authorised via Jira, potential security impacting changes will be authorised by a senior member of the technical team to ensure they comply with the secure development processes. Changes will be version numbered so software versioning in projection can be tracked.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Sources of information include vendor news letters and being registered to user groups and feeds for respective technologies as well as result from our independent security audit and PEN testing. Vulnerability checking is also built into the build process. Vulnerabilities are assessed against the damage potential and exploitability and the potential number of customers impacted. If the impact is critical changes are performed as the highest priority and are released as soon as testing is complete.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We proactively sign up to user forums to be aware of issues, we employ the services of an external security auditor. We have a system patch and update system to ensure our systems are patched.
When discovered issues are reported in our work tracking system and given a priority.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are reported into the business via a dedicated support e-mail address and backed up with telephone support. Support desk tickets are raised against any incidents reported, these are used to track the issue through it's lifecycle. Incidents are ranked by severity / customer impact and are resolved or escalated in-line with SLA's.
Incident reports and ongoing updates of open tickets are provided to clients via regular e-mail bulletins until resolution of the incident has been reached.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6.50 to £12.99 a unit a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.luke@gastag.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.