Gas compliance services
Gas Tag is a new way of managing gas works comprising an app and a cloud based portal linked by an RFID tag which can be used for managing all gas servicing and repairs. Uniquely the engineer verification feature prevents unregistered gas fitters from recording any work through the system.
Features
- Real time reporting of gas servicing work
- Real time assurance gas engineers are registered with Gas Safe
- Real time job allocation tool
- Gas safety records auditing and issue management tool
- Production of electronic Landlord Gas Safety Certificates
- Management of access to properties
- Recording of inspections including CO and smoke alarms
- Asset management tool for prioritising capital improvement
- Field engineer performance management tool
- Full management information suite for regulatory and governance reports
Benefits
- Real time assurance of the qualifications of gas engineers
- Removes administrative burden of managing gas compliance
- Real time reporting to and from engineers in the field
- Works on any smart phone
- Document management system for Landlord Gas Safety Records (CP12s)
- Dashboard and user defined reporting tools providing real time reports
- Portal brings together records from multiple contractors
- Demonstrated to save time on each appointment
- Demonstrated to increase appointment access rates
- Mitigates the risks of managing compliance with gas safety regulations
Pricing
£6.50 to £12.99 a unit a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at peter.luke@gastag.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
1 0 7 8 0 6 4 6 6 6 6 0 0 1 4
Contact
GT Realisations Limited
Peter Luke
Telephone: 03302290277
Email: peter.luke@gastag.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Housing management systems, Asset management systems, Field scheduling tools
- Cloud deployment model
- Public cloud
- Service constraints
- No
- System requirements
-
- Works with Android, Apple, Windows phones
- Works with all major internet browsers
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
1. Monday to Friday (excluding bank holidays) are working days. The Supplier’s normal business hours are 9:00am to 5:00pm during working days.
2. The Supplier will answer 80% of all inbound calls during normal business hours within 30 seconds.
3. The Supplier will respond to any messages left on its out of hours system within 24 hours from the start of the next working day. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.0 AAA
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- Service users are provided with a technical account manager
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide onsite training, online training and user documentation. We have a project implementation manager who develops bespoke plans for each customer and account managers who manage the implementation process. We also provide FAQs and share good practice.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Users will typically use a .csv export although bespoke arrangements will be made dependent on client needs.
- End-of-contract process
- Full data transfer to succeeding providers is provided within the contract cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- It is the same website at present. There is a mobile application for capturing the field data.
- Accessibility standards
- None or don’t know
- Description of accessibility
-
The portal is a staff facing site rather than a public facing site.
This is an area we are currently working on and expect to upgrade the portal experience in the next few months. - Accessibility testing
- We have used an accessibility technology checker which identified the areas required for improvement which is being built into our development pathway.
- API
- Yes
- What users can and can't do using the API
- All functionality is available through the API. The API is an open rest interface so will be available to all clients and is forward facing and so is accessible without specialist software.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Most of the portal functionality can be customised to individual requirements through user preferences and tools. Any user with appropriate permissions can customise.
Scaling
- Independence of resources
- We are hosted in the public cloud and we use the platforms native scaling features. We also use load testing and performance metrics to anticipate expected usage.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Various service metrics are provided to clients via the realtime dashboard delivered on a client portal and also through configurable notifications. The client portal also contains a feature where bespoke reporting can be configured by the user
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- There are various methods: users can use the API, they can use the portal to download csv files and other secure file exports are available.
- Data export formats
-
- CSV
- Other
- Other data export formats
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
- Form encoded post data
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
1. Monday to Friday (excluding bank holidays) are working days. The Supplier’s normal business hours are 9:00am to 5:00pm during working days.
2. The Supplier will answer 80% of all inbound calls during normal business hours within 30 seconds.
3. The Supplier will respond to any messages left on its out of hours system within 24 hours from the start of the next working day.
4. The Supplier will endeavour to respond to all e-mails and correspondence received via post (‘white mail’) either within 48 hours of receipt during normal business hours on the working day it is received or (if received on a bank holiday or weekend or otherwise outside normal business hours) within 48 hours of the start of the next working day.
5. The Gas Tag Portal will have a service availability up-time of 99% during Business Days. The tolerance allowed is for periodic maintenance.
6. We do not typically provide for service credits as the service is on a public cloud - Approach to resilience
- Resilient by default using a major cloud service provider using scaling groups and redundancy groups.
- Outage reporting
- We send an email bulletin to all effected users
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Support systems are separate and cannot be accessed by non-authorised personnel. Management interfaces use role based security and initial customer configuration cannot be performed by these interfaces.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Security +
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Security +
- Information security policies and processes
-
Gas Tag are registered with the ICO and closely follows the GDPR regulation covering data use and security. Data is not publicly available and access is restricted to authorised systems and users via either access tokens or Java Web Tokens. Subscriber access to portals are controlled with two factor authentication and App users are required to validate their identify against a central database before protecting their account with username, password and PIN.
Data collected by the system is held securely by an internationally recognised cloud based provider. Access privileges are managed on a need to access basis and any access to that data is logged.
Security processes are audited by an external company who ensure we follow and adhere to best practice.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Development is authorised via Jira, potential security impacting changes will be authorised by a senior member of the technical team to ensure they comply with the secure development processes. Changes will be version numbered so software versioning in projection can be tracked.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Sources of information include vendor news letters and being registered to user groups and feeds for respective technologies as well as result from our independent security audit and PEN testing. Vulnerability checking is also built into the build process. Vulnerabilities are assessed against the damage potential and exploitability and the potential number of customers impacted. If the impact is critical changes are performed as the highest priority and are released as soon as testing is complete.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
We proactively sign up to user forums to be aware of issues, we employ the services of an external security auditor. We have a system patch and update system to ensure our systems are patched.
When discovered issues are reported in our work tracking system and given a priority. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Incidents are reported into the business via a dedicated support e-mail address and backed up with telephone support. Support desk tickets are raised against any incidents reported, these are used to track the issue through it's lifecycle. Incidents are ranked by severity / customer impact and are resolved or escalated in-line with SLA's.
Incident reports and ongoing updates of open tickets are provided to clients via regular e-mail bulletins until resolution of the incident has been reached.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £6.50 to £12.99 a unit a year
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at peter.luke@gastag.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.