Solidsoft Reply Ltd

Healthcare Software and Interoperability Co-Design Services

Solidsoft Reply facilitates design-led approaches for co-production of solutions in healthcare. We work with clinicians, helping them to articulate requirements for delivery of services, co-design solutions with patients, analyze the issues they have and evolve practical and innovative solutions.

Features

• Design-thinking workshops
• Generation of ideas and potential solutions
• User journey mapping
• Prototyping and testing of ideas

Benefits

• Service focused on users and patient outcomes.
• Encourages innovative thinking and creative problem solving.
• Reduces risk when adopting new ideas and approaches
• Ensures that the final outcome meets objectives and client requirements.
• Leverages collective expertise

£800 to £960 a person a day

• Education pricing available

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

107182496456491

Contact

Solidsoft Reply Ltd

Mark Usher

+44 1256 375700

m.usher@reply.eu

Planning

• Planning service: Yes
• How the planning service works: We practice design-thinking as a collaborative approach to co-design focused on the generation and testing of innovative ideas to solve real-world problems. Our approach puts the end-user at the heart of all decision making. Design thinking is a five-stage process:; ; Empathise. Our initial focus is to understand how end-users perceive the problem and to understand the context on which they encounter the issue. We use workshops, interviews and observation.; ; Define. We work with end-users to agree the definition of the problem and the goals of the organisation.; ; Ideate. We foster innovative and creative thinking through group activities in order to generate ideas that can be tested.; ; Prototype. beginning with a low-fidelity representation of each accepted idea to understand how effectively it addresses the problem. The test activity is iterative, repeating until consensus is achieved.; ; Test: Once the prototype has been sufficiently refined, we test it with real-world users to gain insight into its effectiveness.; ; We support remote appraoches to conducting design thinking, as well as fact-toface adtivities.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training and knowledge transfer around any solution we have delivered as part of the engagement. This may include administration training. End-user training may be provided where relevant. However, for integration and interoperability, end users generally require training in use of the integrated systems which is not in the scope of our offer.; ; Where training is required, we provide suitable training materials in line with an agreed set of requirements with the customer. These may include manuals, exercises, etc.
• Training is tied to specific services: Yes
• Services the training service works with: Specific to the services we provide.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We facilitate design-led thinking workshops and activities to help our customers find innovative ways to achieve interoperability between systems and processes in healthcare. Cloud-based systems serve as the locus of modern innovative solutions and play a vital role in enabling new forms of interaction between clinicians and patients. ; ; The rapid adoption of remote consultation and monitoring software, together with the emphasis of the use of remote collaboration tools across the NHS provides a strong incentive to adopt cloud-based solutions. Remote working is, itself, enabled by cloud services. We bring a technical perspective to the table when co-designing real-world solutions, demystifying the cloud and helping carers and clinicians to exploit modern technologies to their best advantage.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft Teams

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Solidsoft Reply employs a dedicated quality management team led by a experienced quality manager. Our Quality Management System for development complies with the GAMP 5 specification used extensively across healthcare, and allows us to deliver fully validated systems in accordance with that specification. We are regularly audited for compliance by national medicine verification bodies across Europe.; ; In compliance with GAMP 5, we provide a full documentation set to support system validation by our customers against a set of formal requirements. This includes the IQ (Installation Qualification) document to verify the installation of software in a cloud environment, the OQ (Operational Qualification) document to verify that the software will function according to its operational specification within the cloud, and the PQ (Performance Qualification) to verify that the software consistently performs to the specification for its routine use.; ; Performance testing is integral to our quality approach and is performed repeatedly throughout the development cycle to ensure compliance to requirements. Evidence of performance testing can be provided as part of the validation document set.; ; Solidsoft Reply maintains ISO 9001:2015 and ISO 27001:2013 certifications. We are audited against these on an annual basis using accredited external auditors.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: GBEST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We limit our support to the extent of any solution that we provide.; These are covered under separate G-Cloud services:; ; Microsoft Azure Managed Service; Microsoft Azure business critical cloud application support

Service scope

• Service constraints: There are no constraints.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The response times are within 1 business hour. Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays). Response times outside of these hours is next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: By default we provide support via email. Telephone support can be provided on request.; Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays); Optional Out of Hours Support: 8am - 9am, 5pm - 8pm 5 days per week, Monday to Friday (excluding English Public Holidays); Optional Public Holiday Coverage: Should this option be chosen, Solidsoft Reply will provide 24-hour support for all English public holidays that fall within the term of the agreement.; Optional 24 x 7 Managed Service: Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement.; Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £800 to £960 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)