Pathway Analytics

Sexual Health Tariff Grouper - Basic Provider

The integrated Sexual Health Tariff Grouper Basic Provider service for providers enables healthcare providers of sexual health services to calculate charges according a locally agreed tariff based on activity and allocate those charges to commissioners - all at the click of a button.

Features

  • Easy data upload with automated column heading matching
  • Easy inline data validation and correction
  • One click transpose option to convert data file orientation
  • One click submission process
  • Simple data extracts
  • Automated alerts of data file uploads and submissions
  • Automated allocation of charges for overseas patients
  • Automatic collation of GUMCAD and SRHAD data into single report

Benefits

  • Replace complex tariff algorithms with simple online process
  • Easily show commissioners your data has been validated
  • Demonstrate your charges are based on agreed algorithms
  • Use extracted data to investigate cost in/efficient practices
  • Link charges to simple patient demographics to develop strategy
  • Share common data with commissioners to facilitate commercial discussions

Pricing

£300 per user per year

Service documents

G-Cloud 11

106537392055932

Pathway Analytics

Charles Hewitt

02033971004

charles.hewitt@pathwayanalytics.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Integrated Sexual Health Tariff Grouper - Local Tariff Configuration
Cloud deployment model Private cloud
Service constraints We require that the data we receive from providers is fully anonymised.
We require that healthcare providers have the consent of patients to process their anonymised data through 3rd parties for the purposes of public health and commissioning.
The service is designed for use with all modern browsers such as Chrome, Firefox, Edge, Safari, Opera and all modern devices such as IOS 7+, Android 4.0+ and Windows Mobile 8.1+. Internet Explorer, starting with version 8, is also supported, but with some limitations.
System requirements
  • Modern secure web browser (supports TLS 1.2)
  • Internet access
  • Client can read MS Excel xlsx files

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets responded to immediately with resolution target within 48hrs during working hours m-f 9-5.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels 1st Line support enquiries@pathwayanalytics.com issues aimed to be addressed within 24hrs during the working week.
2nd Line support may escalate to telephone call back or desktop sharing to support the issue resolution.
Telephone support is limited to call back at 2nd line support, there is no inbound telephone support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide an introductory email with links to screencasts. In addition we offer an optional desktop sharing session to help new users get started.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction It is a subscriber's responsibility to extract from the service any data they want to retain using the embedded data extract features using MS Excel data extracts directly from the application.
End-of-contract process At the end of the contract subscriber accounts are archived. It is a subscriber's responsibility to extract from the service any data they want to retain using the embedded data extract features.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources We monitor server resources and dynamically optimise platform performance as required.

Analytics

Analytics
Service usage metrics Yes
Metrics types Hosted provider data submission activity
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The service is designed to import and export data.
Subscribers can use the embedded export to MS Excel buttons to export specific data sets
Data export formats Other
Other data export formats MS Excel (xls)
Data import formats
  • CSV
  • Other
Other data import formats
  • MS Excel (xlsx)
  • MS Excel (xls)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network ACLs
Routing Tables
IP and Port restrictions

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% during working hours m-f, 9-5 excluding outside planned maintenance. In the event we do not meet this commitment we will issue a a service credit.
Approach to resilience Available on request
Outage reporting A public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication A subscriber will need to make an initial subscription request using an email with a suitable known domain such as 'gov.uk' or 'nhs.net' supported by a valid purchase order.
Access restrictions in management interfaces and support channels SSH tunnels using certificates to management consoles;
User ID and password;
2 factor authentication;
Port restrictions;
IP address white lists;
Other monitoring and prevention measures
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication .

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials PLUS (IASME-A-09427)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Other security governance standards in process of applying for ISO 27001
Information security policies and processes We have an automated security regime that monitors and tracks all infrastructure changes as well as data access. Alerts are sent in real time to allow immediate remedial action to be taken.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach For infrastructure we use an infrastructure as code approach, where changes are coded in configuration files and then applied. This provides a non-repudiable audit trail of changes.
For the software platform, we use agile development and continuous deployment techniques to create, test and deploy changes onto the live service without down time.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We rely on third parties to disseminate threat alerts, we deploy non-critical patches on a weekly basis. Critical patches will receive more immediate attention commensurate with the risk.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use 3rd party active threat monitoring tools that use machine learning and known threat IP addresses to assess a wide range of threats. Responses to alerts will depend on the threat severity and may if necessary, result in immediate suspension of the service.
Incident management type Supplier-defined controls
Incident management approach We continually identify, assess, mitigate, report, and monitor risks. Management reviews and evaluates the risks identified following this procedure:
1. Identify – Identify technical and business risks to the organisation and operations.
2. Assess – Evaluates the potential impact(s) of identified risks, the likelihood of occurrence, and control effectiveness and maturity.
3. Mitigate – Control or reduce risk where needed, including the implementation of controls, processes, and other physical and virtual safeguards.
4. Report – Reporting and communication is performed to ensure that senior leadership, have visibility into risks.
5. Monitor – Identified and assessed risks are periodically reviewed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £300 per user per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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