VANTAGE 365 LIMITED

Microsoft Office 365 Consultancy

Office 365 provides an evergreen, industry leading, productivity and collaboration platform designed to empower office based and remote working. It is capable of delivering the latest productivity and communication tools to organisations of all sizes including Office, Exchange, SharePoint, Microsoft Teams and the Power Platform

Features

  • SME's across Office 365 / Azure / Modern Workplace
  • File storage and sharing; share, track and control documents
  • Office applications available within browser and mobile
  • Modern communications both internal and external
  • Business class email, calendars and web browser
  • Enterprise social networking within Microsoft 365
  • The latest security and protection features
  • Data centres located in the UK
  • Security and compliance tools built in

Benefits

  • Highly experienced consultants leading the projects
  • Cloud services available any time, anywhere, on any platform
  • Centralised administration centres to configure each service
  • Ability to assign roles to administrators
  • Multi-factor authentication available
  • Constantly evolving platform

Pricing

£450 to £650 a person a day

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vantage365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 0 6 1 0 9 5 8 5 8 8 6 5 9 4

Contact

VANTAGE 365 LIMITED Matt Weston
Telephone: 01384 593720
Email: sales@vantage365.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft SharePoint
Microsoft Power Apps
Microsoft Power Automate
Microsoft Teams
Microsoft Azure
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Services are all based on Microsoft 365 therefore relevant licensing will be needed
System requirements
Internet connected device

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response SLA is within 1 hour Monday - Friday during business hours: 09:00 - 17:00
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat is available through the Vantage 365 website, we also use Microsoft Teams to facilitate calling and chat.
Web chat accessibility testing
Microsoft Teams accessibility testing provide by Microsoft.
Onsite support
Yes, at extra cost
Support levels
Generally onsite support will be from 09:00 - 17:00 UK, Monday to Friday. A flat rate will be charged and will form part of an overall support agreement. This can be tailored to specific customer needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Adoption planning and execution is a key component of all projects undertaken by Vantage 365.

Adoption can take the form of establishing champion networks, providing end-user and administrator training and also providing surgery type engagements to allow users to get the help they require.

Training can be bespoke the needs of the customer, or can be delivered as part of the Microsoft official syllabus for certification training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted by CSV and can be provided on request.
End-of-contract process
The transfer of the extracted data is included in the cost, with the customer defining the format they with to receive the data in.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Each service has a native mobile app to give it the best experience. It is tailored to the device size and, depending on the app, has a reduced level of functionality compared to the desktop version.
Service interface
No
API
Yes
What users can and can't do using the API
Microsoft 365 has a vast number of related API endpoints, including the Microsoft Graph as well as product specific endpoints.

Access to the API can be achieved after getting a valid authentication token from Azure Active Directory, but once that has been achieved it can be accessed from any platform that can call a REST end point. The data that is retrieved from the API is trimmed based what the user can access in Office 365.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Microsoft 365 can be customised to meet the service requirements of a client. The amount of customisation will vary from service to service, however most is configurable by an administrator.

Scaling

Independence of resources
Vantage 365 have the ability to scale to demands, both through recruitment and also through a network of trusted partners and associates.

Microsoft cloud services will auto scale to meet the demand placed on them by various users, including auto throttling to ensure that one cloud user can not fully utilise all resources available to that service.

Analytics

Service usage metrics
Yes
Metrics types
Office 365 allows end to end monitoring of services and software features, providing service metrics to give viability to how existing services are used and notifying system administrators. Additional monitoring services can also be provided.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Microsoft guarantee 99.9% up time for Office 365 services, full details of which can be found here:
https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-level-agreement
Approach to resilience
Office 365 employs resilient networks within its own data centres as well as providing geo-redundancy, having paired data centres within each Geo. Full detail of this can be found here: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
Outage reporting
Outages are reported through the Microsoft 365 Service Health dashboard available within the Admin portal.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Different permissions and authentication methods can be set based on the required security rules.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security governance is performed within the rules defined in Microsoft Office 365.
Information security policies and processes
All authentication is governed by Multi-factor Authentication, with information protection policies applied to all data stored within the Vantage 365.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£450 to £650 a person a day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Microsoft offer free versions of some services and trial licenses.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vantage365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.