CyberWhite Limited

Darktrace Enterprise Immune System with Cloud Cyber Security

World-leading cyber-threat detection and real-time visibility in the Cloud. Compatible with all major Cloud providers (including AWS, Google Cloud Platform and Microsoft Azure). The service uses self-learning technology to detect threats and anomalous behaviours. Fully configurable, it allows organisations to monitor all or selected Cloud traffic, with minimal performance impact.


  • Market-leading AI cyber-threat detection in the Cloud.
  • Detects, classifies and visualises cyber-threats that evade other defences.
  • Self-learning technology - world-leading machine learning and AI.
  • Not reliant on historical attacks to predict new threats.
  • Models understanding of what 'normal' enterprise behaviour looks like.
  • Detects threats emerging in real-time.
  • Detects insider threat, low-and-slow attacks, automated viruses.
  • Self-adapting as the organisation changes: no tuning or reconfiguration.
  • New threat identification, irrespective of threat type or attacker
  • Rapid identification of anomalous activity providing early threat warning


  • Adaptive - evolves with your organisation.
  • Self-learning - system constantly refines its understanding of 'normal'.
  • Probabilistic - works out the likelihood of serious threat.
  • Realtime - spots cyber threats as they emerge.
  • Works from day one - delivers instant value.
  • Low false positives - correlation of weak indicators.
  • Data agnostic - ingests all data sources.
  • Highly accurate - models humans, device and enterprise behaviour
  • Installs in 1 hour - minimal configuration required.
  • Passive monitoring to model 'pattern of life' usage (non-disruptive).


£1200.00 to £15000.00 per device per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

1 0 6 0 4 5 4 8 4 1 9 7 2 5 8


CyberWhite Limited

David Horn

07377 416121

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to IronShield
Cloud deployment model Private cloud
Service constraints None. We provide full support services remotely or ad-hoc services onsite.
System requirements None - Infrastructure, Application and System-agnostic

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We operate standard support 8 hours per day, 5 days per week.
24/7 x 365 support is available at extra cost.
All calls are triaged and prioritised according to severity.
For full details of our support SLA, please contact us.

The Basic service offers a next business day response via email and web only. The Premium service is a 4 hour global response.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Base Support: Helpdesk / remote problem diagnosis and support, 8 x 5.
Gold Support: Base level plus same-day threat notification, 8 x 5.
Platinum Support: As Gold-level but 24x7
Complete Support - 24 / 7 / 365.
Base support is included. All other support packages are charged extra.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Options for: Online & Classroom Based Training, Options Mentor Programme, Remote & Onsite Implementation Teams, Pre & Post Sales Support, End User Documentation -- determined by customer requirements.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Threat Intellligence Report data can be downloaded (open document formats supported).
End-of-contract process Threat Intelligence Reports and logs are retained by the client and service is terminated.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
What users can and can't do using the API Users can access all data related to their deployment.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Each client has a dedicated environment and can customise the deployment as far as is practical to suit individual requirements. Thsi will be scoped at the deployment phase.


Independence of resources Hosted using the AWS platform


Service usage metrics Yes
Metrics types Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra support
Organisation whose services are being resold Darktrace

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach No data is held
Data export formats
  • CSV
  • Other
Other data export formats Not applicable as no data is held
Data import formats
  • CSV
  • Other
Other data import formats Not applicable.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks All network traffic is encrypted.
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Platform availability to 99.95%
Approach to resilience Architectural, platform and datacentre resilience, further information available upon request.
Outage reporting Client communications via agreed channels, typically email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Administrator accounts are allocated to key personnel only and role based access restrictions enforced
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Compliant with ISO27001:2013

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All change management requests are evaluated internally and if approved, signed off and approval is granted.
All requests are documented and in line with ISO 27001 accredited governance procedure
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
All processes are aligned with ISO27001:2013
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.
All processes are in line with ISO27001:2013

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1200.00 to £15000.00 per device per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day trial, based on: 1-hour installation by a dedicated Darktrace Cyber Technologist, Rapid results, Bespoke threat reports for executives, No commitment. In 95% of organisations, Darktrace finds genuine cyber-threats that others have missed, from insider threat to IoT hacks, malware and mis-configurations to data leakage and unusual behaviours.

Service documents

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