Darktrace Enterprise Immune System with Cloud Cyber Security
World-leading cyber-threat detection and real-time visibility in the Cloud. Compatible with all major Cloud providers (including AWS, Google Cloud Platform and Microsoft Azure). The service uses self-learning technology to detect threats and anomalous behaviours. Fully configurable, it allows organisations to monitor all or selected Cloud traffic, with minimal performance impact.
- Market-leading AI cyber-threat detection in the Cloud.
- Detects, classifies and visualises cyber-threats that evade other defences.
- Self-learning technology - world-leading machine learning and AI.
- Not reliant on historical attacks to predict new threats.
- Models understanding of what 'normal' enterprise behaviour looks like.
- Detects threats emerging in real-time.
- Detects insider threat, low-and-slow attacks, automated viruses.
- Self-adapting as the organisation changes: no tuning or reconfiguration.
- New threat identification, irrespective of threat type or attacker
- Rapid identification of anomalous activity providing early threat warning
- Adaptive - evolves with your organisation.
- Self-learning - system constantly refines its understanding of 'normal'.
- Probabilistic - works out the likelihood of serious threat.
- Realtime - spots cyber threats as they emerge.
- Works from day one - delivers instant value.
- Low false positives - correlation of weak indicators.
- Data agnostic - ingests all data sources.
- Highly accurate - models humans, device and enterprise behaviour
- Installs in 1 hour - minimal configuration required.
- Passive monitoring to model 'pattern of life' usage (non-disruptive).
£1200.00 to £15000.00 per device per month
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
|Cloud deployment model||Private cloud|
|Service constraints||None. We provide full support services remotely or ad-hoc services onsite.|
|System requirements||None - Infrastructure, Application and System-agnostic|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
We operate standard support 8 hours per day, 5 days per week.
24/7 x 365 support is available at extra cost.
All calls are triaged and prioritised according to severity.
For full details of our support SLA, please contact us.
The Basic service offers a next business day response via email and web only. The Premium service is a 4 hour global response.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Base Support: Helpdesk / remote problem diagnosis and support, 8 x 5.
Gold Support: Base level plus same-day threat notification, 8 x 5.
Platinum Support: As Gold-level but 24x7
Complete Support - 24 / 7 / 365.
Base support is included. All other support packages are charged extra.
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||Options for: Online & Classroom Based Training, Options Mentor Programme, Remote & Onsite Implementation Teams, Pre & Post Sales Support, End User Documentation -- determined by customer requirements.|
|End-of-contract data extraction||Threat Intellligence Report data can be downloaded (open document formats supported).|
|End-of-contract process||Threat Intelligence Reports and logs are retained by the client and service is terminated.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None|
|What users can and can't do using the API||Users can access all data related to their deployment.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Each client has a dedicated environment and can customise the deployment as far as is practical to suit individual requirements. Thsi will be scoped at the deployment phase.|
|Independence of resources||Hosted using the AWS platform|
|Service usage metrics||Yes|
Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Darktrace|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||No data is held|
|Data export formats||
|Other data export formats||Not applicable as no data is held|
|Data import formats||
|Other data import formats||Not applicable.|
|Data protection between buyer and supplier networks||
|Other protection between networks||All network traffic is encrypted.|
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
|Guaranteed availability||Platform availability to 99.95%|
|Approach to resilience||Architectural, platform and datacentre resilience, further information available upon request.|
|Outage reporting||Client communications via agreed channels, typically email alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Administrator accounts are allocated to key personnel only and role based access restrictions enforced|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Information security policies and processes||Compliant with ISO27001:2013|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
All change management requests are evaluated internally and if approved, signed off and approval is granted.
All requests are documented and in line with ISO 27001 accredited governance procedure
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
All processes are aligned with ISO27001:2013
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.
All processes are in line with ISO27001:2013
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£1200.00 to £15000.00 per device per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||30 day trial, based on: 1-hour installation by a dedicated Darktrace Cyber Technologist, Rapid results, Bespoke threat reports for executives, No commitment. In 95% of organisations, Darktrace finds genuine cyber-threats that others have missed, from insider threat to IoT hacks, malware and mis-configurations to data leakage and unusual behaviours.|