Our eLearning Business Intelligence Dashboard is a powerful, data-driven platform which underpins our innovative learning solutions. It provides management with insight into the performance of learners via metrics delivered in real-time and informs training strategies by assessing learner proficiency and confidence.
- Analytics dashboard delivers real-time metrics on learners’ capability and performance.
- Metrics are fully customisable and tailored to business requirements.
- Analytics dashboard supports a range of digital learning solutions.
- Facilitates identification of training strategies, based on course material.
- Data is presented in a clear and concise manner.
- Fully customisable dashboard to support presentation of data preferences.
- Features progress tracking abilities.
- Interactive and user-friendly design to ensure optimal user experience.
- Accompanied by support documents to facilitate ease of use.
- Comprehensive analytics to provide a greater scope of data.
- Insight into performance at an individual, team and function levels.
- Facilitates easy identification of areas that learners find challenging.
- Ability to adapt training through data-driven decision making.
- Suited for incorporation into a digital learning programme.
- Learners receive bespoke training advice based on their performance.
- Learners can improve their performance within the learning environment.
- Analytics dashboard metrics augment overall training effectiveness.
- Trackable progress makes the success of training initiatives measurable.
- Data is used to validate and justify training initiatives.
- The analytics dashboard reduces cost and time wastage.
£0.50 per user per month
+44 203 002 4825
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Varied depending on requirements.|
|Cloud deployment model||Public cloud|
|System requirements||Various requirements.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||SLA agreement relating to issue severity. Flexible plans depending on client response requirement.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||High contrast options, font accessibility controls, sceen reader support and ARIA roles are clearly defined and implemented as part of all of our technical solutions.|
|Web chat accessibility testing||Our solutions are tested through the aXe automation framework. aXe provides a comprehensive a range of accessibility considerations, for further reference please refer to the aXe rule definition - https://github.com/dequelabs/axe-core/blob/master/doc/rule-descriptions.md|
|Onsite support||Yes, at extra cost|
|Support levels||Acknowledge ticket and assign ownership 4hrs; within 4hrs of a ticket being raised Sysdoc will acknowledge receipt and assign ownership of the task to a member of the team within business hours. Severity of issue and response action (within business hours): High (system is non-functional); action taken within 4 hours Medium (system is producing errors); action taken within 1 business day (8 hours) Low (minor issue, does not prevent system function); action taken within 2 business days Resolution is dependant on root cause analysis but will be actively communicated to the client when new information becomes avaliable or within a regular timeframe to advise on progress.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Sysdoc provide a sliding scale of documenation and quick start videos to start using our solutions. This material covers a range of roles from end user to system administrator. Additional reference and training material or courses can be provided as part of an additional service if required.|
|Other documentation formats||Rich media (videos)|
|End-of-contract data extraction||Our automation suite allows users to export the the core data of their solution at any time, however content outside of our core features may require additional support to export.|
|End-of-contract process||Data is retained for a period of 3 months by the vendor (Sysdoc). After that time all data is purged. The client can request the data be purged at any time.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Various differences depending on platform.|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||High contrast options, font accessibility controls, sceen reader support and ARIA roles are clearly defined and implemented as part of all of our technical solutions.|
|What users can and can't do using the API||Through an appropriate authentication token, all data can be consumed through our restful API. Custom API options can also be provided where required.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||The solution provides a number of system and user experience configuration options. Depending on a standalone or add-on deployment the range of configurables vary with a stand-alone option offering the widest range of flexibility and configuration options.|
|Independence of resources||If the solution is deployed in a cloud scope, automatic scaling is configured to support any demand on the system. If the client has requested a hybrid or on-premesis solution, a minimum infrastructure requirement will be advised based on the clients user base with options to add additional hardware to the cluster if required. Alternatively Sysdoc can provide a supplement cloud cluster that will pick up the load should the solution come under heavy use.|
|Service usage metrics||Yes|
|Metrics types||We can provide basic in application usage metrics with Google Analytics or another provider integration. We can also provide extended analytics features as part of the applications as an additional services.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Automation tools are provided as part of the admin experience, however there are also command line options that system administrators can use to perform additional operations.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||All of our services offer a 99.9% uptime guarantee saving supplier incidents out of our control (e.g. natural disaster).|
|Approach to resilience||Our SaaS provided services use provide cloud infrastructure with multiple levels of failure resilience and data recovery controls. We leverage proven public clouds, namely Microsoft Azure and Amazon Web Services to deliver a scalable and robust service to our clients with load response and failure controls to ensure maximum resiliency and uptime for all of our services.|
|Outage reporting||All service outages will be communicated to the client via email or, in the event of a serious issue, via direct telephone contact. Planned service outages are communicated a week in advance with a time window where their service will be unavailable or unstable. Unplanned service outages are communicated as identified and regularly as new information becomes available or every hour during the outage event.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access management can be provided as an isolated account management solution or as an integrated claims based service with the clients federated provider (i.e. ADFS or similar). Support and the solution are provided through the same account information and role assignments.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.|
|Information security policies and processes||We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||We follow our own approach, more information can be disclosed with the client at the time.|
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||Information on our process can be disclosed to the client.|
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||Information on our process can be disclosed to the client.|
|Incident management type||Undisclosed|
|Incident management approach||Information on our process can be disclosed to the client.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.50 per user per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|