E-Share

e-Share - Data Privacy, Data Protection and Secure Collaboration

E-Share provides Data privacy, data security and secure collaboration. The sender is always in control of what the recipient can do with data. Sender can determine whether data can be printed, saved, when it expires, watermarked or if it can download. Time expirations mitigates data being lost on third-party servers.

Features

  • Integrated Secure Email Gateway (Exchange, Office 365, G-Suite etc)
  • Additional file storage encryption, in transit, at rest, and endpoint
  • IP protection worldwide including places where IT is at risk
  • Quickly create, give access to files/folders with automatic encryption
  • Set up a On demand Virtual Data Room in seconds
  • No software installation/dependencies required of the recipient
  • DLP & data classification integration with file level rights management
  • E-Share is zero knowledge company you hold the encryption keys
  • Integrated MDM policy controls based on data owner, not device
  • Centralised collaboration management with forensic level auditing for compliance

Benefits

  • Protect IP, sensitive data when communicating with supply chain recipients
  • Secure data transfer in insecure areas of the world.
  • Centralised collaboration on one platform
  • Easily manage and dictate how information is shared
  • Clearly branded email, URLs and web interfaces
  • Set controls, password protection, watermarking, data expiration time
  • Share files of any size with advanced sharing features
  • Familiar email-based workflow
  • Fewer demands upon IT, user can self-serve within corporate policies
  • Easy adoption with little training and virtually no IT support

Pricing

£1.50 to £15.00 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

105661892409493

E-Share

Gwen Rule

07903822124

gwen@gradtechnologies.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Additional layer of encryption on OneDrive for Business, Dropbox, GoogleDrive and Box.
E-share encrypts data before it is stored in your chosen cloud storage providers environment, giving organisations the security needed to protect their data at all stages and real privacy of data from the cloud storage provider and E-Share.
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Cloud Storage: Dropbox, GoogleDrive, Box, OneDrive for Business
  • Desktop: Windows XP, Windows 10, Windows 7, Windows 8
  • Multi Browser: Internet Explorer v8 upwards, Chrome v39 upwards
  • Mobile Devices: IOS, Android, Blackberry 10.3 upwards
  • Desktop: Mac OS x (10.7, 10.8, 10.9, 10.10)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times An email response to you within the hour
Follow up with 24 hours
All queries are escalated when we are unable to deal with the query from our office.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We do zoom calls or screen sharing
Onsite support Yes, at extra cost
Support levels Telephone and online support is free.
Onsite support - consultant daily rate (see pricing document)
Account manager is assigned to deal with any queries.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training is given free of charge.
User manuals are provided to get started free of charge.
Onsite trainer is possible at a cost based upon a daily rate quoted in pricing document.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Decrypt files and folders, then move them to their desired destination.
End-of-contract process There are no additional cost when contract comes to an end.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The desktop client has more functionality. However, the mobile app will still allow employees to access, send and receive sensitive documents on the go.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing All updates are thoroughly tested to make sure it is compatible with all modern web browsers, smartphones and tablets, as well as with text-only browsers and screen readers.
API Yes
What users can and can't do using the API Multiple Rest APIs are available that can be integrated into your own applications
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Admin user can customise logo, colours and terms of use.
At the set up stage, the organisation can set controls to customise how users can access or use software.
Customisation can make further configurations to business requirements at a cost.

Scaling

Scaling
Independence of resources The solution is a SAAS seat based solution therefore does not put any overhead/overload on the system. The individual user performance is not affected by the total number of users that are connected to E-Share. The technology has the capacity to service thousands of users, without degradation to service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Real time full forensic dashboard. Users will be able to see who has accessed the data they have sent, what actions have taken place and on which device in their auditing tab. Administrators will see this for every employee within the company.

Reporting types

Real-time dashboards
Regular reports
Reports on request
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold E-Share, Dropbox, Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach AES 256 encryption protects data at rest in the cloud and on the end points through the client application. This includes mobile phones, tablets and laptops.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach With drag and drop simplicity or by right click and choosing command.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • IMG,PNG,MPEG4,GIF,JPEG all image files
  • Word, Excel, Powerpoint
  • Audio Files: all formats
  • CAD files -BIM, BIN, AEC, ACP - all cad files
  • Above are just examples, we work with any file format
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • PDF
  • IMG, PNG, MPEG4, GIF, JPEG all image files
  • CAD, BIM, BIN.AEC,ACP, all Cad Files
  • Word, Excel and Powerpoint
  • Audio files: MP3, WAV, AIFF
  • Above are just examples, we work with any file format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks AES 256 Encryption at all stages, in flight, in rest and and including the end point (client)
Data protection within supplier network Other
Other protection within supplier network AES-256 Encryption with end to end encryption . Data is encrypted on the client first before being stored in the cloud and is persistently encrypted at all stages including end points like mobile devices.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99 % assured by contractual commitment
Approach to resilience We have three SSA16 datacentres with fail safe
Outage reporting If we were to experience an outage then we would send an email our customers.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Devices can be pin locked as well as needing to input username and password. If pin is incorrectly input 5 times, the device will automatically unlink.
Access restrictions in management interfaces and support channels Management/Admin set permissions around who can have access to specific folders. Only invited persons can then access those specific folders. These folders can also be password protected and/or locked down to always request permission for new users wanting to access the folder for additional security.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Board
ISO/IEC 27001 accreditation date 25/10/2017
What the ISO/IEC 27001 doesn’t cover Not applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 270001 and GDPR standards are used for all our policies to ensure we remain compliant

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach E-Share is a complete solution that allows the administrator of the technology to customise the correct user profiles that adhere to the organisation security and compliance standards. Once these are set, employees automatically adhere by default.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We are constantly monitoring the environment to ensure that there are no threats to the integrity of our service. We do not hold any data. We have a version control calendar which is underpinned by a secure Q A testing procedure before any software is released live. Where necessary we are able to deploy patches once a problem has been reported.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach E-Share has a monitoring strategy that ensures that networks, systems and services are monitored for unusual behaviour. By monitoring the environment regularly we are able to respond to potential compromise very quickly. Customers will have access to a full forensic auditing dashboard and if a threat is discovered on a particular device, the device can be isolated, re-mediated or removed from the system without any impact to other users.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management processes are in place after undertaking the ISO 27001 accreditation. (I probably need to elaborate on this point)

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.50 to £15.00 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 day trial period with full access to the technology and support. There is a free consumer version available but it does not give you access to all the controls required by an organisation.Contact us for demo and access to trial.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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