Bentley Systems (UK) Limited

OpenCities Planner

OpenCities Planner is a cloud-based service that enables visualisation of
2D, 3D, and GIS data in a 3D world. The services give user possible to design, visualise, and communicate projects from large scale city developments, constructions sites to detailed architectural designs. Support communication to the web, mobile and showroom displays.

Features

  • Web based 3D visualisation
  • Streaming unlimited size 3Dcontent e.g. city models, point cloud
  • Upload BIM/CAD files, GIS layers, information points, videos, documents
  • Create 3D scenes for sharing as closed access/open URL
  • Create surveys and user interaction based on 3Dscene/360 panoramas
  • Create high resolution images, 360 images, 3D exports
  • Create movies of 3D scenes
  • Virtual reality and Showroom /exhibition displays of 3D scenes
  • Publish 3D scenes to web, mobile and showroom
  • Hosting and maintenance

Benefits

  • Powerful 3D visualisation on web and digital twin generation
  • Combine geospatial, reality model and 3Ddesigns in one view
  • Integration with spatial databases for real time updates
  • Easy to share project information
  • Creation of improved decision material in 3D
  • Reuse city model and mapping data in several projects
  • Engage with citizens in different social channels
  • Less complaints and formal appeal in urban development projects *
  • Shorter planning process and better plans
  • Same solution for web, mobile, VR and exhibition screens

Pricing

£15200 per instance per year

Service documents

G-Cloud 11

105143406962514

Bentley Systems (UK) Limited

Simon Horsley

+447899852176

simon.horsley@bentley.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Bentley's offerings such as:
- Connected Data Environment (CDE)
- AssetWise CONNECT Edition
- ProjectWise CONNECT Edition
- Reality Modeling Cloud Service
- OpenCities Planner - Lot 3
- Success Plans
- Transportation CDE (T-CDE)
- MicroStation;
- AECOsim Building Designer;
- Structural Modeller;
- OpenRoads;
- OpenRail; 
and other.
Cloud deployment model Public cloud
Service constraints Patching and maintenance windows are scheduled every month to ensure the security and reliability of the service. A notice will be provided and some service disruption may occur during these out-of-hours windows.
System requirements WebGL compliant web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are covered by SLA and are based on priority. P1 - Availability Support 24x5 - Response 2 Hour - Resolution 24 Hours
P2 - Availability Support 24x5 - Response 4 Hours - Resolution 3 Days
P3 - Availability Support 24x5 - Response 24 Hours - Resolution 10 Business Days
P4 - Availability Support 24x5 - Response 8 Hours - Resolution Mutually Agreed
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our initial level is SELECT that, along licensing and content access benefits, gives access to the Support team and Product Upgrades.
Bentley offers a Success Plan which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications.
With this plan you also get a designated Success Manager to act as your single point of contact for the execution of the service and to assist you to overview the Prioritised Incident Support and Response to any issues that may arise.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started After the cloud service is enabled we engage with the users (stakeholders, representatives from various departments) to define configuration details. Once the system is finally configured, we perform on-site or remote training sessions for each group/role. Options to share videos, training material, prepare custom training material are possible.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction There are different ways to extract data depending on the type of data and volume to be extracted. Export can be purchased as a consultancy service at stipulated rates.
End-of-contract process It is recommended to engage with Bentley to discuss possible need to extract data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The published project views have a responsive GUI that scales to fit the device screen and capabilities. No app installation required, just mobile web browser. The Editor interface is not built for mobile devices.
Accessibility standards None or don’t know
Description of accessibility OpenCities Planner does not have specific accessibility tunings built-in.
Accessibility testing No specific interface testing with users of assistive technology has been done.
API Yes
What users can and can't do using the API There is a JavaScript interface to control some functions like camera, layers activation.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Project content, users, data, graphical profile & fonts, UI components, public URL structure etc is configurable by a user with editing privileges.

Scaling

Scaling
Independence of resources System architecture is build with redundancy and no single point of failure. All systems are monitored for performance and availability.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Azure default data encryption
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach 3D export tool, form submission export in Shape, Excel and PDF accessible from the editor interface.
Data export formats Other
Other data export formats
  • Collada
  • KMZ
  • Excel
  • PDF
  • Shape
Data import formats Other
Other data import formats
  • Collada
  • KMZ
  • JPG
  • PNG
  • Shape
  • PDF
  • Doc
  • Zip

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Target is 99% service guarantee on annual basis.
Approach to resilience Available on request
Outage reporting Planned outage notification on user login page

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Individual users with Username and password, associated with an organisation is required to access the Editor interface
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach The services are provided from ISO27001 certified data centres.
Information security policies and processes Bentley's Information Security policies are designed utilising ISO 27001, SSAE16, ITIL and CSA frameworks. Several SaaS offerings are ISO 27001 certified and others are SOC2 certified.
OpenCities Planner is currently not certified however status in future is expected to change.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Compromises are analysed and put through the incident management process for investigation. The response time depends on the severity of the compromise.
Incident management type Supplier-defined controls
Incident management approach The Incident Management covers all aspects of a potential incident from start to finish with procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15200 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Free online access to OpenCities Planner in 30 days with rich functionality including as to Open Street Map data and terrain as canvas
Link to free trial https://cityplanneronline.com

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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