Bentley Systems (UK) Limited

OpenCities Planner

OpenCities Planner is a cloud-based service that enables visualisation of
2D, 3D, and GIS data in a 3D world. The services give user possible to design, visualise, and communicate projects from large scale city developments, constructions sites to detailed architectural designs. Support communication to the web, mobile and showroom displays.


  • Web based 3D visualisation
  • Streaming unlimited size 3Dcontent e.g. city models, point cloud
  • Upload BIM/CAD files, GIS layers, information points, videos, documents
  • Create 3D scenes for sharing as closed access/open URL
  • Create surveys and user interaction based on 3Dscene/360 panoramas
  • Create high resolution images, 360 images, 3D exports
  • Create movies of 3D scenes
  • Virtual reality and Showroom /exhibition displays of 3D scenes
  • Publish 3D scenes to web, mobile and showroom
  • Hosting and maintenance


  • Powerful 3D visualisation on web and digital twin generation
  • Combine geospatial, reality model and 3Ddesigns in one view
  • Integration with spatial databases for real time updates
  • Easy to share project information
  • Creation of improved decision material in 3D
  • Reuse city model and mapping data in several projects
  • Engage with citizens in different social channels
  • Less complaints and formal appeal in urban development projects *
  • Shorter planning process and better plans
  • Same solution for web, mobile, VR and exhibition screens


£15200 per instance per year

Service documents


G-Cloud 11

Service ID

1 0 5 1 4 3 4 0 6 9 6 2 5 1 4


Bentley Systems (UK) Limited

Simon Horsley


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Bentley's offerings such as:
- Connected Data Environment (CDE)
- AssetWise CONNECT Edition
- ProjectWise CONNECT Edition
- Reality Modeling Cloud Service
- OpenCities Planner - Lot 3
- Success Plans
- Transportation CDE (T-CDE)
- MicroStation;
- AECOsim Building Designer;
- Structural Modeller;
- OpenRoads;
- OpenRail; 
and other.
Cloud deployment model
Public cloud
Service constraints
Patching and maintenance windows are scheduled every month to ensure the security and reliability of the service. A notice will be provided and some service disruption may occur during these out-of-hours windows.
System requirements
WebGL compliant web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are covered by SLA and are based on priority. P1 - Availability Support 24x5 - Response 2 Hour - Resolution 24 Hours
P2 - Availability Support 24x5 - Response 4 Hours - Resolution 3 Days
P3 - Availability Support 24x5 - Response 24 Hours - Resolution 10 Business Days
P4 - Availability Support 24x5 - Response 8 Hours - Resolution Mutually Agreed
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Our initial level is SELECT that, along licensing and content access benefits, gives access to the Support team and Product Upgrades.
Bentley offers a Success Plan which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications.
With this plan you also get a designated Success Manager to act as your single point of contact for the execution of the service and to assist you to overview the Prioritised Incident Support and Response to any issues that may arise.
Support available to third parties

Onboarding and offboarding

Getting started
After the cloud service is enabled we engage with the users (stakeholders, representatives from various departments) to define configuration details. Once the system is finally configured, we perform on-site or remote training sessions for each group/role. Options to share videos, training material, prepare custom training material are possible.
Service documentation
Documentation formats
End-of-contract data extraction
There are different ways to extract data depending on the type of data and volume to be extracted. Export can be purchased as a consultancy service at stipulated rates.
End-of-contract process
It is recommended to engage with Bentley to discuss possible need to extract data.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The published project views have a responsive GUI that scales to fit the device screen and capabilities. No app installation required, just mobile web browser. The Editor interface is not built for mobile devices.
Service interface
Description of service interface
An easy to use graphical interface with embedded help & reference pages. The Editor interface is built around WYSIWYG-principles, editing is done in place in the 3D-environment and changes reflects immediately. The project view interface is responsive, with a friendly and modern design language.
Accessibility standards
None or don’t know
Description of accessibility
OpenCities Planner does not have specific accessibility tunings built-in.
Accessibility testing
No specific interface testing with users of assistive technology has been done.
What users can and can't do using the API
There is a JavaScript interface to control some functions like camera, layers activation.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Project content, users, data, graphical profile & fonts, UI components, public URL structure etc is configurable by a user with editing privileges.


Independence of resources
System architecture is build with redundancy and no single point of failure. All systems are monitored for performance and availability.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Other data at rest protection approach
Azure default data encryption
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
3D export tool, form submission export in Shape, Excel and PDF accessible from the editor interface.
Data export formats
Other data export formats
  • Collada
  • KMZ
  • Excel
  • PDF
  • Shape
Data import formats
Other data import formats
  • Collada
  • KMZ
  • JPG
  • PNG
  • Shape
  • PDF
  • Doc
  • Zip

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Target is 99% service guarantee on annual basis.
Approach to resilience
Available on request
Outage reporting
Planned outage notification on user login page

Identity and authentication

User authentication needed
Access restrictions in management interfaces and support channels
Individual users with Username and password, associated with an organisation is required to access the Editor interface
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
The services are provided from ISO27001 certified data centres.
Information security policies and processes
Bentley's Information Security policies are designed utilising ISO 27001, SSAE16, ITIL and CSA frameworks. Several SaaS offerings are ISO 27001 certified and others are SOC2 certified.
OpenCities Planner is currently not certified however status in future is expected to change.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Compromises are analysed and put through the incident management process for investigation. The response time depends on the severity of the compromise.
Incident management type
Supplier-defined controls
Incident management approach
The Incident Management covers all aspects of a potential incident from start to finish with procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£15200 per instance per year
Discount for educational organisations
Free trial available
Description of free trial
Free online access to OpenCities Planner in 30 days with rich functionality including as to Open Street Map data and terrain as canvas
Link to free trial

Service documents

Return to top ↑