UKFast

Cloud Consultancy and Migration Services

With UKFast's Cloud Migration & Consultancy Service our experienced and certified cloud experts provide detailed advice and guidance to ensure the most efficient and effective cloud solution for your business - whether transitioning existing infrastructure to the cloud, or within existing cloud solutions.

Features

  • Experienced, certified SC cleared engineers and architects
  • Years of design experience
  • Dedicated personnel allocated to your project
  • UK owned and operated business
  • Consultancy process compliant with ITIL best practice
  • Bespoke training available at your premises or UKFast's training centre

Benefits

  • Tailored, bespoke cloud solution migration plan
  • Each plan bespokely designed to your specific business needs
  • Scalable to suit budget and needs
  • Rapid deployment plans available
  • Customisable milestones
  • Mutually agreed deliverables

Pricing

£450 a unit a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

1 0 5 0 3 2 5 1 9 8 8 1 8 2 6

Contact

UKFast Laurel Mills
Telephone: 0800 923 0601
Email: gcloud@ukfast.co.uk

Planning

Planning service
Yes
How the planning service works
The full planning service is detailed in the service definition. This covers Discovery and Assessment, Team construction, Architectural Design, Acceptance Testing planning, Gap Analysis, and Milestone planning. Please refer to service definition for full details of each phase
Planning service works with specific services
Yes
Hosting or software services the planning service works with
UKFast's eCloud and related services

Training

Training service provided
Yes
How the training service works
Alongside our cloud consultancy services, we can provide training for your employees either designed bespoke for your solution, or based on our range of market-leading technology partnerships with the likes of Microsoft, VMware, Red Hat and more. Training can be run at your premises, or at UKFast's head office in Manchester. Our purpose-built in-house training facility is available for our customers to access world-class training programmes, and has achieved a number of recognised
accreditations including:
• Linux Professional Institute (LPI) Approved Training Provider
• CompTIA Authorised Academy
• Person VUE Authorised training and exam centre
• Red Hat Academy for training and exams (one of only three Red Hat Academies in the UK)
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The full setup and migration service is detailed in the service definition. This phase will differ depending on whether the project is a new build, or a migration from existing infrastructure either in-house or with another service provider. Please refer to service definition for full details of each phase.
Setup or migration service is for specific cloud services
Yes
List of supported services
UKFast's eCloud and related services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The full QA and testing service is detailed in the service definition. It is vital that QA and testing is considered at each phase of the project, right from the initial planning phase. Please refer to service definition for details of our approach.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
See other UKFast service definitions for details

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Calls are responded to within 3 rings. Service Ticket response time is dependent on the criticality: 1. Critical - Immediate Response 2. High - Response within 10 minutes 3. Medium - Response within 1 hour 4. Low - Response within 4 hours 5. Very Low - Response within 24 hours. The standard SLA response times are applicable from 09:00 to 17:00 Monday to Friday (excluding UK Bank Holidays). 365/24/7 Support is also available as a service at an additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
All UKFast customers have access to ticket and telephone-based support, unless they choose to take an unmanaged service. Customers have access to a named Account Manager who takes overall responsibility for the customer's commercial, technical and support relationship with UKFast. Customers are assigned a support "pod" based on the type of solution they have with UKFast. This ensures customers will always be supported by the same core team of support engineers who are technical experts in their particular solution. Enterprise and public sector customers also have access to a named Service Manager in addition to their Account Manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£450 a unit a day
Discount for educational organisations
Yes

Service documents