Commercial Evaluations Limited

Mapolitical

The Mapolitical suite of Political contacts (see www.mapolitical.com) contains VIP political contact Data, refreshed daily covering – MPs, Ward Councillors, Portfolio Holders, Committees, Officers, Parish Clerks, Devolved Parliamentarians, Peers, LEPs and other bespoke VIP Stakeholders.
Find Political Stakeholders by clicking on a map, using the search engine or by postcode.

Features

  • Political Data refreshed daily by an in-house research team.
  • Fresh contact Data entered continuously into Mapolitical.
  • Click on UK map to street level and contact stakeholders.
  • Contact Data covering MPs, Ward & Parish Councillors, L.A. Officers.
  • Contact Data covering Council Portfolio Holders, Chairs and Council Leaders.
  • Contact Data covering Council Group Party Leaders, Devolved Parliamentarians, Peers.
  • Fully GDPR compliant Data covering Public Domain stakeholders.
  • Bespoke map issue management features covering serious incidents.
  • Powerful search engine and mail merge facility across UK Government

Benefits

  • Immediate contact via a UK Map with VIP Government Stakeholders.
  • Currently used by UK Utilities to manage their Network infrastructure.
  • Optimisation of PR & Public Affairs across complex networks.
  • Used by Housing Groups and Corporates to manage Asset incidents.
  • Used to manage serious incidents e.g. Gas or similar explosions.
  • Used to manage issues such as Water contamination, floods etc.
  • Used to plan and communicate new infrastructure build programmes.
  • Used by Infrastructure builders to comply with Government Communication Regulations.
  • A stakeholder risk analysis tool in planning new road-rail routes.

Pricing

£5000 to £50000 per licence per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 0 4 9 1 4 6 2 2 0 7 2 3 0 9

Contact

Commercial Evaluations Limited

Mike Hickman

01245 420048

mike@comeval.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Occasional out of hours maintenance and upgrades.
System requirements
  • The system is accessed via a web browser.
  • For users with API access, the system allows REST calls.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normally within 24 hours of request. Support is available 9am-5pm on week days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Onsite support is provided by user training sessions, in the first instance, which is covered by the user licence fee.

Further onsite support can be provided by mutual agreement.

We can also provide online user training via screen share applications such as WebEx.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We setup system users with individual usernames and passwords. We then provide our clients with personalised onsite training. Our standard licence includes onsite training with a client's user team. In addition for remote users or supplementary adhoc training we can run WebEx sessions using a screen share. This is supported by online training and online user help documentation.

The Mapolitical application also comes with a built-in online help facility as part of the application, which contains text and graphical explanations of the main system features and functions.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction There is no user data held in the Mapolitical service.
End-of-contract process A client can decide shortly before the licence anniversary, whether to renew their contact. If they renew, then there will be a licence renewal fee.
If they decide not to renew, then the licence ends at the end of the licence term, and the client's users will not be able to access the Mapolitical service after that date.
As the system holds no user data, the process is fully terminated.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Depending on the screen resolution of the mobile device there may be aspect ratio differences when compared with a traditional laptop or monitor.
Service interface Yes
Description of service interface The application is accessed by a standard web browser. Web browsers have their own features in terms of accessibility.
Accessibility standards None or don’t know
Description of accessibility The application is accessed by a standard web browser. Web browsers have their own features in terms of accessibility.
Accessibility testing N/a.
API Yes
What users can and can't do using the API For setup, we provide username / password credentials to the users, which will be included with the API requests.
We provide APIs, using REST, which are related to both person and postcode lookup.
A client can request this data from our server in real-time, and we will return the person data in one of CSV, JSON or XML formats.
Users cannot make any changes through the API, it is only a data request API.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can choose which map tiles to view, in the Mapolitical application. They can also select the colour of the pins for their locations.
Beyond simple customisation, clients can ask us, by mutual agreement, to provide additional software functionality to the Mapolitical application. In addition, clients can also request additional stakeholder data research which will then be accessed within the application, again by mutual agreement.

Scaling

Scaling
Independence of resources We use a hosted Platform As A Service for the Mapolitical application, called Jelastic. This automatically scales up resources as demand on our application increases.

Analytics

Analytics
Service usage metrics Yes
Metrics types For privacy concerns, the system keeps very little user data, and does no tracking. We can evaluate our system logs and provide some usage information upon request for an authorised administrator, for:
- when a user logged in
- no. of postcode requests
- no. of data mail-merge outputs
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach There is no user owned data to export.
However there is a system -level search and mail-merge function within the application which enables users to find publicly available political and other stakeholder contact data, and to then export it from the application in CSV format (suitable for Excel / Open Office use), JSON format, or XML format.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
Data import formats Other
Other data import formats There is no upload facility.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We do not make any guarantee of service availability and users are not refunded based on outages.
Our service is located in a secure hosting centre and is available 24 hours a day seven days a week. In the last 5 years our service has been available on all of the days, with the occasional short outage for service upgrades / maintenance, as well as data centre upgrades.
Approach to resilience We use Platform As A Service to host the application, which utilises the built-in resilience functions of the data centre. Furthermore, we also use two secure data centres to host our application for failover. Please see their websites below for further information:-
https://www.dogado.de/
https://www.layershift.com/jelastic/ both of which maintain industry standard asset protection and resilience, and are ISO27001 accredited.
Outage reporting We receive email alerts from the datacentre in advance of planned outages and pass onto our users if applicable (most of these are out of hours). We also contact users via email if there are any unexpected outages.
As stated, in the last 5 years our service has been available on all of the days, with the occasional short outage for service upgrades / maintenance, as well as data centre upgrades.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Client username and password access only gives the ability to use the front-end application with access to maps, search, mail-merge facilities etc. There is no access to any administration facilities for normal users. Only system administrators can access the management interfaces.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 We use two Cloud Providers, Dogado (EU) and Layershift (UK).
ISO/IEC 27001 accreditation date Please see above.
What the ISO/IEC 27001 doesn’t cover We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Our application has a TLS/SSL Certificate.
  • Data Protection - DPA registration Number ZA017005

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27001 via hosting centre.
Information security policies and processes We have a manager appointed to this role and we are also Data Protection registered (Number ZA017005). We hold a TLS/SSL certificate for our service so all access is via https. Our data centre is ISO27001 registered.
We do not hold any end-user data, all the data we hold in our system is publicly available data and is fully apply GDPR compliant.
Furthermore, we do regular automated backups of our database.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have used two Cloud Providers, Dogado (https://www.dogado.de/) and Layershift (https://www.layershift.com/legal/SecurityPolicy.pdf) who have secure hosting environments compliant to stringent UK/European standards.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 to £50000 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

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