Real Asset management Plc


Asset4000 provides organisations with a system that can control and track changes to an asset throughout its life-cycle from the moment it is entered into the system, as well as benefit from customisable depreciation methods, user reporting facilities and the ability to import new assets from external files.


  • Comprehensive Fixed Asset Accounting solution
  • Assets are arranged in hierarchies identifying relationships and dependencies
  • Provides complete information on asset status, history and location
  • Attach pictures, documents, purchase orders and hyperlinks to assets
  • Audit trail history of user actions, which records were changed
  • Unlimited number of standard and user-defined depreciation methods
  • Interfaces with the major Finance / ERP systems
  • 25 levels of analysis for comprehensive enquiries and reporting outputs
  • Integrates with our mobile asset tracking application


  • Accurately report asset depreciation
  • Simplify year end procedure
  • Assistance with IFRS, UK GAAP, Sarbanes-Oxley and SOX requirements
  • Efficiently audit assets by location
  • Reduce insurance premiums
  • Meet and surpass audit requirements
  • Business intelligence tools with user-definable analysis criteria


£1500 to £5000 per user per year

  • Education pricing available

Service documents

G-Cloud 10


Real Asset management Plc

Richard Shaw


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Scheduled Infrastructure maintenance is generally undertaken during the weekly maintenance window which typically outside of normal business hours. Any upgrades to the application will typically be applied outside of this maintenance window and within the standard support hours. All efforts will be made to provide reasonable notice of when upgrades will be carried out.
System requirements
  • Windows 7 or later
  • Mac OS X with Microsoft Remote Desktop 8.0

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Targeted response times are based on severity of case. Targeted response for normal priority case is 6 hours and serious priority case is 3 hours. For critical priority, the customers should call dedicated UK support line for a live call response. UK Client Support Helpdesk hours: 9:00 – 5:00 PM (UK Time) Monday to Friday, excluding public holidays. You will also have 24/7 access to our customer support portal for the logging and tracking of cases. In the unlikely case of SaaS outage or a system down you will be able to contact our after-hours emergency team for assistance.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We include support within our annual fee. Support includes access to software updates, a named Account Manager and a Client Support Helpdesk. The Client Support Helpdesk also serves as the contact for all cloud support requests for trained users.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our training program is designed to help you achieve the maximum return on investment. During the implementation phase we will train your core project team to have a strong understanding of the system. Your project team will learn how data is structured in the solution, the available configuration options within the standard product and how the specific processes operate. This process involves reviewing your business processes as they are mapped to system functionality. We offer both classroom and webinar training. During this stage, well-designed and executed training helps your users of the system to become proficient and self-sufficient. After commencement of live use of the software, you will have access to a wealth of expertise via the support staff who are eager to assist with client questions and queries related to the system. You will also have access to our client portal for system documentation, user guides, video clips, forums, in addition to the client support team.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats In-product web help available whilst using the application.
End-of-contract data extraction The RDBMS used is SQL Server and the SQL backup (.bak file) will be provided if required at the end of the contract.
End-of-contract process Following termination of the contract (for whatever reason), buyer shall certify that it has returned or destroyed all copies of the applicable software and confidential information of Qube and acknowledges that its rights to use the same are relinquished. Buyer shall use its commercially reasonable efforts to remove all buyer data from any software or SaaS service prior to termination of the contract. Buyer may engage Qube to assist buyer in removing such buyer data at Qube’s then standard rates. If any buyer data remains in the software or SaaS service more than thirty (30) calendar days after the effective date of termination, Qube may, in its sole discretion and without notice, delete any and all buyer data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility This is a rich application which can utilise Operating System and Browser standard accessibility features (e.g. speech reading and zoom).
Accessibility testing User focus groups and annual conference allows customer nominated users to provide input as to in new functionality.
Customisation available Yes
Description of customisation Assuming the user has been granted appropriate permissions they are able to: Create, edit and delete user-defined fields and associated pick-list entries where applicable. Create, edit and delete user reports.


Independence of resources Utilises VMware to provide clustered host resource pools (vCPU, RAM, Storage) and features including High Availability (HA) and Distributed Resource Scheduler (DRS) which ensure resources are available to support current and future growth of customer systems. Each server has appropriate resource reservations (vCPU, RAM, Storage) according to user and business process needs.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Standard and user configurable reports are available and can be exported in .xlsx, .csv & .pdf format. Users who use the Crystal Reports functionality can output to a large list of formats, which are available within the Crystal Reports Viewer.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We will use commercially reasonable efforts to ensure availability twenty -four (24) hours a day, seven (7) days a week, except for: (a) planned downtime (of which we provide adequate notice and will schedule to the extent practicable during the weekend hours), or (b) any unavailability caused by circumstances beyond our reasonable control, including without limitation, Force Majeure events or internet service provider failures or delays. We host our solution in a UK-based Tier 3 data centre that is designed to deliver high availability.
Approach to resilience Available on request
Outage reporting Salesforce support desk is used to manage customer / support interaction for specific customer system issues. E-mail advisories are in place and used to alert multiple customers / contacts of unplanned outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The least privilege required for a role principal is followed in all areas, server access is restricted to only those employees who have reason to access it.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Data centre Infrastructure and associated services are managed according to ISO 27001. The least privilege required for a role principal is followed in all areas, server access is restricted to only those employees who have reason to access it.
Information security policies and processes The least privilege required for a role principal is followed in all areas, server access is restricted to only those employees who have reason to access it.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach For any 3rd party components, we subscribe to maintenance updates and receive regular emails about patch releases or new versions. All downloads of updates are performed within the company domain network and thus go via the normal security procedures. Any changes that we may need to make to components, are logged to a Source Code Control system and undergo a thorough code review.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Monthly scheduled maintenance is undertaken to ensure that the technical platform is routinely patched to the latest available security guidelines / patches. Essential Maintenance may be undertaken on short notice based on a risk assessment to ensure that critical vulnerabilities are addressed outside of scheduled maintenance as required. Internal and external vulnerability scans are performed regularly. 3rd party security forums and alert services (e.g. ISC) are subscribed to along with automatic security device signature updates.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Standard offering is a shared firewall, this does not include an Intrusion Detection System (IDS). A dedicated firewall with IDS can be purchased if required. The firewall is maintained by our ISO 27001 certified hosting supplier and patched when vulnerabilities\exploits are announced.
Incident management type Supplier-defined controls
Incident management approach Our ISO 27001 compliant hosting supplier has a comprehensive incident management process, which includes isolating the breach identified, escalating to the Group Technical Operations Director, and assessing the impact of the breach. All security incidents are investigated to ascertain the cause of the incident.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1500 to £5000 per user per year
Discount for educational organisations Yes
Free trial available No


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Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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