Equion Consulting Limited

Atlassian Confluence

Confluence collaboration functionality, customisation and support. Confluence gives you the power to create anything from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, making your work come to life.

Features

  • Configuration & customisation of Confluence
  • Available in a range of versions. Legacy to latest version
  • Theme out of box or Custom design
  • Wide range of standard plugins or can custom plugin
  • Custom macros
  • Integration with 3rd Party applications
  • Data Visualisation
  • Data integration
  • Hosting
  • Support

Benefits

  • Excellent business collaboration platform
  • Excellent Website, Intranet and Extranet platform
  • Connects teams with content, knowledge and co-workers
  • Improves team productivity
  • Improves team communications
  • Create and share documents, notes, project plans, etc.
  • Integrates with other Atlassian products.

Pricing

£650 to £950 per person per day

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 0 3 5 1 6 1 0 1 8 5 4 6 7 1

Contact

Equion Consulting Limited

John McGuire

07957482162

john.mcguire@equionconsulting.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Integrates with other Atlassian products, for example, JIRA, etc.
Cloud deployment model Private cloud
Service constraints The service is licenced in tiers based on user numbers.
System requirements
  • Software licences
  • Service includes firewalls, monitoring, intrusion detection, etc.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We usually respond to email within 1 hour during business hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing We have not carried out web chat testing with assistive technology users.
Onsite support Yes, at extra cost
Support levels Our support level is customised to meet each client's requirements and budget.

Our approach to support is to provide a Technical Account Manager for each client, leading into the support team. We try to use the same cloud support engineers for each client. The engineers and client get to know each other, the problems each faces, etc. This results in an effective close working relationship.

Types of support vary, for example, some clients only need ad hoc support during office hours, others have 24*7*365 support. Annual support costs vary depending on client requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Confluence is very intuitive to use and user training is very seldom required. Administration training can be provided as required.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats Microsoft Word
End-of-contract data extraction Users can simply download their data. Alternatively, Equion can provide a complete data set as required.
End-of-contract process At the end of the contract, Equion hand all data back to the client and then delete the data securely. If the client requires further assistance, this can be done on a per case basis.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The main difference is that the information is delivered in a mobile friendly format.
Service interface No
API Yes
What users can and can't do using the API Users access the service by logging in. They can then make changes through the 'dashboad'. Essentially, users can integrate any applications they require, develop new plugs, integrate data, etc. Users will be able to do everything that you would expect from a well specified, tried and tested API. Limitations are based on permissions, for example, an administrator has greater access than a normal individual user.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Confluence is highly customisable, for example, look & feel, security/access, functionality made available, what user has access to what, etc. Customisation is available at both the user level and admin level - it depends on functionality to be customised and permissions needed.

Scaling

Scaling
Independence of resources A dedicated cloud can be set up if there is a concern about the impact of other users.

Analytics

Analytics
Service usage metrics Yes
Metrics types Confluence has a standard set of analytics. These can be enhanced as required
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Atlassian

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported to a standard system, for example, to another system, to disk, Excel spreadsheet, etc.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA is 99.99% availability. Necessary maintenance work is carried out at weekends.
Approach to resilience Servers are clusters, backups taken as regularly as client specifies e.g. every 5 minutes or daily.
Outage reporting Email alerts and public dashboards.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted according to ITAL standards. The service has a high level of permissions granularity. Access to users, administrators, support channels, etc. is restricted to only those entitled to that access and is provided and recorded through our service desk. Access removed when people change roles or jobs. Access permissions regularly audited.
„„
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 17/08/2015
What the ISO/IEC 27001 doesn’t cover We believe everything is covered by this certificate for this service.

It covers "The provision of Cloud computing, managed hosting, network and webservices"
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications PSN connection compliance certificate

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes MD (SIRO) oversight of security matters; Security Manager operational ownership; Board involved in security decisions; Incident management and change control procedures; DevOps security model allowing rapid mitigation of security issues; Strict media sanitisation and destruction procedures; Role-based access control.
HR Security - All staff are BPSS screened prior to employment; DV vetted staff; Defined and managed hiring and termination policies; Mandatory confidentiality agreements for all staff; Ongoing security awareness training for all staff.
Hosting - ISO 27001:2013 certified hosting services and data centres;
ISO 9001 and 14001 certified; PGA accredited to provide Official (IL2-IL3) services; Backups and recovery strategy; Managed platform SLA.
Passwords encrypted and cannot be viewed by either users or administrators; Passwords rules implemented; Access requires the user to correctly credentials; access only to areas to which they have permission.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have formal configuration and change management process and procedures. Software components, enhancements and changes are tracked using the Atlassian toolset, for example, Stash for source control and JIRA. Issues are tracked through JIRA. The potential security impact of changes are assessed by our Security Manager and Enterprise Architect.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Information about threats comes from the Managed Service package we have in place, for example, managed firewall, advanced port patrol monitoring, intrusion detection, penetration patrol, vulnerability scanning, perimeter patrol monitoring, etc. Information about threats is provided by emails and alerts. Patches are deployed as soon as practicable.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Potential comprises are identified through the managed service which provides alerts as soon as a threat is identified, for example, firewalls, port patrol monitoring, intrusion detection, penetration patrols, vulnerability detection, perimeter patrol monitoring, etc. We respond to incidents immediately they are identified.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our predefined processed include - Incident recording,reporting and communication, priority classification and initial support, investigation and analysis, resolution and record, incident closure, incident ownership, monitoring, tracking and communication, incident evaluation, etc. Incidents have always been detected and resolved before any user has been aware that there has been an incident. Incidents to clients would be initially reported by telephone and email. Incidents are recorded and reported in our Jira system. Detailed monthly reports are provided to clients.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £650 to £950 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We make the service available to the client for an agreed limited period, for example, 1 month or 3 months or whatever is agreed.

Service documents

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