Big Blue Door Ltd

Website Theming

We take a mobile-first approach to Drupal website theming and design, utilising response-first website templates. This includes breakpoints to facilitate navigation on all devices, as well as mobile-friendly gestures (common on touch screens, such as swipe) and ensures that videos and other forms of multimedia are fully responsive and accessible.

Features

  • Cyber Essentials certified
  • Mobile-first approach, theming fully responsive across all user devices
  • Full set of features available, including expandable ‘burger’ menu options
  • Full accessibility (WC3) and industry best practice compliance
  • Work completed by our specialist team

Benefits

  • Tailored, elegant and intuitive IA and UX across all devices
  • Testing completed across all devices and browsers
  • Theming to industry best practice coding standards
  • Public sector specialists with over a decade of experience

Pricing

£550 to £800 per person per day

  • Education pricing available

Service documents

G-Cloud 11

103431867732056

Big Blue Door Ltd

Paul Jenkins

0203 773 6040

paul@bigbluedoor.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No.
System requirements
  • Internet connectivity
  • Modern web browser
  • Access to private trusted network (private / hybrid cloud only)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offer a full service desk for responding to defects, issues and change requests (please note change requests are chargeable). This includes a full ticketing system to log and manage change requests, as well as a dedicated phone-line when clients need more urgent response. All critical items will be responded to within 30 minutes; this support is 24/7 - please refer to our SLA for further details.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing N/A
Onsite support Onsite support
Support levels Our service desk operates in-office-hours support only (08:30 to 17:30) Monday – Friday (excluding Bank and Public holidays), although we undertake basic monitoring of both email and voicemail outside of these times. Where an incident is reported at the end of a working day, we will attempt to remedy the situation according to the severity of the incident. Where this requires out-of-hours work, we will not undertake any activity without explicit client approval of any additional charges, otherwise, the incident will be resolved during the next working day (as required). The client is requested to provide out-of-office escalation contacts in case of emergencies. Support requests are split into the following categories: critical, severe, minor with associated response times for each category. Each account is supported by a project director and project manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started As part of any service we will train your team to use the new system effectively. We would agree the exact approach with you, but we would typically:

- Put on in-person training sessions
- Provide step-by-step CMS guides
- Put together accessible screencasts

BBD is committed to empowering clients to take control of their systems and all of our development is designed to allow clients full access. This means that project teams do not have to rely on us to make simple changes, and thus do not have to spend time/money on support and development requests (unless they wish to).
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • DOC
  • Postman scripts
  • Swagger
End-of-contract data extraction We will provide a comprehensive exit strategy at the commencement of any service engagement. This will include an outline of how all data will be extracted and transferred at the end of any project. All data and IPR as part of this service will be fully owned by the buyer. Typical data transfer options include: csv export, Excel, Database transfer.
End-of-contract process After the Exit strategy is completed the service will be closed and any personal data securely destroyed inline with associated legislation requirements. We would not expect there to be any additional costs incurred at the end of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All sites are fully responsive to work across all devices.
Service interface Yes
Description of service interface The WordPress cms has an easy to use editing experience which provides access to all content from across the site and supports easy updates. Our team will train you in how to use the cms as part of any ongoing support.
Accessibility standards WCAG 2.1 AAA
Accessibility testing N/A
API Yes
What users can and can't do using the API Our system can be fully extended with a variety of API endpoints, enabling users to undertake a wide range of frequent tasks as required. Full details can be discussed and agreed at service commencement.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our service allows a high level of customisation, which is based around specific client requirements. As part of service commencement any customisation requirements will be discussed and scoped - this is likely to focus around functional requirements. Our agile delivery methodology ensures that regular updates are provided in a transparent manner, allowing adjustments to be made throughout the project lifecycle.

Scaling

Scaling
Independence of resources This service includes auto-scaling through an AWS setup which ensures that unexpected traffic bursts can be supported throughout the lifetime of the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service metrics are supported through the use of Google Analytics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can request a data export at any point as part of this service. This export will then be completed by Big Blue Door.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • PDF
  • DOC
  • TSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Excel
  • TSV
  • XML
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Depending on the level of service required we can support high availability environments up to 99.999% uptime. As standard we guarantee our minimum level of availability to 99.9%. Refunds for loss of service will be agreed as part of our service engagement process.
Approach to resilience We are experienced in building and maintaining high availability cloud configurations with full redundancy, including balancing across multiple cloud centres. Further information is available on request.
Outage reporting Outages are reported by email alerts, sms updates and public dashboards can be configured if required. Our dedicated support team will provide frequent updates during any outages as part of our service level agreement and can subsequently provide a report into the root cause and resolution.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Restriction is managed by secure keys (for API access) as well as username & passwords for more routine support channels. Where we use third party support systems (e.g. Slack) two factor authentication can be supported.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date May 2015
What the ISO/IEC 27001 doesn’t cover Big Blue Door as a business is covered by this certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Big Blue Door is both ISO 27001 and ISO 9001 certified, and all relevant staff have completed full Disclosure and Barring Service Checks. We complete quarterly information security reviews to ensure that standards are maintained and we follow a cycle of continuous improvement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have an agreed change management process to allow services to evolve over time. Before any service updates a security impact report is completed.
Vulnerability management type Supplier-defined controls
Vulnerability management approach -
Protective monitoring type Undisclosed
Protective monitoring approach -
Incident management type Supplier-defined controls
Incident management approach We have defined process for any outages and will update clients via agreed methodologies - outage reports are then completed within 24 hours of all resolutions and circulated.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £550 to £800 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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