Acuutech Limited

VM Guard

Secure VM’s take the guess work and trust question out of the hoster and client relationship, allowing the client to deploy Private Cloud solutions onto a platform, secure in the knowledge that no one else can look at, export or change the data or settings.

Features

  • Compute On-Demand (IaaS)
  • Total Security and Control of Your Virtual Chines
  • Delivering Protection
  • Protection Without Limitation
  • Rock Solid Protection

Benefits

  • Guarantee your data’s protection
  • Meet compliance requirements
  • Gain full security control with your hosted platform
  • Datacentre high-availability, back-up and recovery services
  • Encrypted back-up & file transfer
  • Only the end user has the decryption key
  • Hoster cannot gain access to VMs other than power control
  • Hoster cannot access the virtual hard disk files
  • Hoster cannot changes settings of VMs
  • Hoster cannot connect to VMs in any way

Pricing

£200 per virtual machine per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

102963284204124

Acuutech Limited

Jon Vanderberg

02085022155

jon@acuutech.com

Service scope

Service scope
Service constraints Compatible client software and hardware required.
System requirements Internet connectivity required.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Mon-Fri 0830-1730

Email Response 4 hours
Telephone Support 3-6 rings

All other times Telephone support for SLA governed services using a PIN.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Assigned Account Manager
Service costs calculated on a per user basis
Named support group
Named escalation paths
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Provisioning questionnaire provided to start on-boarding process to capture required information, or a Readiness Assessment can be arranged for Acuutech to ensure required information and/or systems are in place.
Onsite or online training available on request, along with documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data extraction process will be agreed as part of service termination.
All data transferred using industry stranded encryption methods.
End-of-contract process Upon service termination any additional costs incurred will be agreed in advance.
These could be additional services required.

Using the service

Using the service
Web browser interface Yes
Using the web interface User login in to the service using a browser by entering their username and password.
Upon login the user has the ability to start, stop, restart and connect to the virtual server(s).
Web interface accessibility standard None or don’t know
How the web interface is accessible Via management portal URL or remote connection.
Web interface accessibility testing None done by Acuutech, but has been done by vendor.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Services are scaled within hardware restraints ensuring there is required resources required for assigned allocation.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft & Citrix

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach All data in transit encrypted using industry standards
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Databases
  • Virtual Machines
  • Remote data
Backup controls Change of backup set to be advised via service-desk request
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Standard SLA of 99.999% for service component availability:
Network
File Services
Citrix (where applicable)

Service credits issued retrospectively on monthly basis.
Approach to resilience Our datacentres provides robust and reliable power.

Redundant HV power system diversely-fed from the grid with a dedicated onsite step-down substation.
Back-up diesel generation at N+1 to support site load in the case of HV failure.
Maximum diversity and separation of UPS system and power distribution through dedicated A & B supplies.
A robust HVAC system delivers stable air flow, temperature and humidity for efficient equipment operation. Designed to Tier 3, the HVAC system provides a minimum of N+1 redundancy and all CRAC units and pumps have dedicated back-up UPS systems.

Connectivity provided via multihomed service using multiple Tier 1 carriers.

Further details for the specific service is available on request.
Outage reporting Dashboard:
Private dashboard available
API:
Not available
Email alerts:
Fully configurable

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Access restricted by VLAN, access control and security permission levels.
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Standards Institution
ISO/IEC 27001 accreditation date 26/03/2017
What the ISO/IEC 27001 doesn’t cover Nothing. All services are covered by our accreditation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes As per our defined ISO:27001 processes, which include (but not limited to):
Policies & Procedures
Action Plan
Information Security Reviews & Audits
Change Control
Access Control
Incident Reporting

Assured by independent validation.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Scope requirements of service.
Statement of works submitted for approval/sign-off.
Update CMDB.
Implementation plan agreed.
RfC raised.
CAB meets to approve/decline change.
Update CMDB.
Implement change as per CAB approval process.
Quality checked as per CAB approval process.
End of life and off-boarding managed through CAB.
Vulnerability management type Supplier-defined controls
Vulnerability management approach This is managed in accordance with ISO:27001 and assured by independent assessment.
Protective monitoring type Supplier-defined controls
Protective monitoring approach This is managed in accordance with ISO:27001 and assured by independent assessment.
Incident management type Supplier-defined controls
Incident management approach This is managed in accordance with ISO:27001 and assured by independent assessment.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Our main hypervisor is Hyper-V, however VMware and Citrix XenServer are available.
Services are separated by use of VLANs and permission restrictions.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £200 per virtual machine per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Trails available on request dependant on service requirement

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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