Information Exploitation and Analysis Service
Information Exploitation and Analysis Service is available at OFFICIAL with a handling caveat of SENSITIVE, SECRET, (including NATO and MISSION) and TOP SECRET supporting the delivery of a Single Intelligence Environment. Data management applications including BI/BA analytics engines, facial recognition and information asset workflow tools are supported.
Features
- Image/Text optical character recognition transforms data to electronic documents
- Encoding/transmission API delivering live content streaming to multiple device outputs
- Compiling and analytics engine with pre-designed dashboard/templates
- Mission critical data management including archive, retrieval, auditing and reporting
- Document management with asset register for templating/content control
- Facial recognition software enabling instant alerting and group identity detection
- Visual optimisation for identifying and indexing intelligence data
- Content/Metadata tagging of Intelligence assets with searchable user-friendly console
- Disseminate intelligence through configurable web-based dashboards
Benefits
- Analysis of data enables exploitation and dissemination of key information
- Enables effective interoperability across data models and interfaces
- Enhances intelligence data; delivering situational awareness to inform operational activities
- Provides easy integration with existing processes and information assets
- Collaborate/share mission critical information, utlising common models and workflows
- Turn raw data into information through spatial and contextual analysis
- Create/share operational views via real-time data feeds, lists, charts
- Provide shared situational awareness to key decision makers
Pricing
£510 a unit a month
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
1 0 2 8 5 0 1 9 0 3 8 1 2 2 5
Contact
SecureCloud+ Limited
Louis Crick
Telephone: 0330 123 3633
Email: Contact@securecloudplus.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Cyber Forensic Analysis Service, Cyber Vunerability Analysis Service, Predictive Workflow Analysis Service, Managed Application Web Service.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- The service will be subject to planned maintenance activities.
- System requirements
- Minimum conditions will be set dependent on customer requirement
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority 1 = 15 Mins
Priority 2= 4 Hrs
Priority 3 = 12Hrs
Priority 4 = 24Hrs - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- None
- Onsite support
- Onsite support
- Support levels
-
Onsite support provided to meet the following SLAs:
Priority 1 - 8 hours
Priority 2 - 16 hours
Priority 3 - 24 hours
Priority 4 - 48 hours - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following:
• Project plan
• Communications plan
• Risk management log
• Service Design Pack (SDP)Technical Design Documents
o High Level Design
o Low Level Design
• Service Management Plan (SMP)
• Service transition plans for:
o Migration
o Testing and Acceptance
o Training
o Exit.
The appropriate training for Users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant User guides, appropriate use policies and work instructions as well as documented FAQs. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
- End-of-contract process
-
The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
SecureCloud+ will agree a price for delivering the Exit Plan and will have 10 days to transfer all Customer generated data residing within the SecureCloud+ solution. Upon termination date SecureCloud+ will ensure that all of the Customer data is deleted and destroyed in a secure manner.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- IOS
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Application usage is controlled via bandwidth load balancing in certain circumstances a customer may have a virtual organisation where resources will be dedicated to that customer community.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Notice to 'Consumers' regarding outages
% of incidents resolved within agreed SLA period
Problem Management Root Cause Analysis delivered on time
Login Duration
Standard Application Load Time
Enhanced Application Load Time
Lost user hours
Availability
User Satisfaction - Based on survey with marks out of 10 - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- As part of the managed service, SecureCloud+ will export the data and provide to the customer in an agreed format.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- To be defined dependent on user requirements.
- Approach to resilience
- Available on request
- Outage reporting
- SecureCloud+ reports any outages via its public dashboard
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Access restrictions in management interfaces and support channels
- Bastion server - no direct access to management interfaces, only accessible by a registered IP address.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 15/08/2017
- What the ISO/IEC 27001 doesn’t cover
- All of the operations and internal departments are within scope at both Reading and Crewe sites, services provided to customers are covered by accreditation at the appropriate government classification.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- DIAS Accredited RMADS
- Cyber Essentials+
- CCM CSA V3.0.1
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
The Security Manual describes the reporting structure for the Company, this details each person's responsibility up to and including the Board.
Services are accrediated to the appropriate classification. RMADS document sets are produced for each service detailing the security policies and processes. Each Service is policed by the Senior Information Security Manager at SecureCloud+.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Customer RFCs will be raised through the Service Desk and will be managed via a Change Advisory Board who will establish the service boundaries from 3 levels of functionality:
• User Service Request
• Minor Change Request
• Major Change Request Upon approval the System
Design Authority will be responsible for producing the High-Level Design and, the Low Level Design for any proposed change to a service.
After which the following procedural steps will take place:
• Test & Evaluation
• Quality Check
• Change Implementation
• Back Out Plan
• Request for Change Completion
• Change Wash-up - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Each service goes through a stringent risk management and accreditation assessment to ensure the relevant security incident and event monitoring technology and processes meet the guidelines set by GPG 13. SecureCloud+ platforms are regulary tested for vulnerability threat assessment by accredited companies annually.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
A number of SIEM best practices are employed in safeguarding and monitoring information within SecureCloud+ managed service such as:
o Compliance
o Access control
o Perimeter Defenses
o Resource Integrity
o Intrusion Detection
o Malware Defense
o Acceptable Use
In the event of a security incident the task of reporting the action will be carried out by SecureCloud+ who will liaise with the relevant parties and collate the security information in accordance with MOD policy - GPG 13:
• This information will be made available when requested by the customer authority - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
• The End-User contacts the Service Desk (SD) to log the call and is provided a reference number and applied a priority.
• The SD will then perform first-line diagnostics for the Incident. If the initial diagnosis and rectification action clears the Incident, then it is closed with the agreement of the End-User.
• If the incident is still current, it will be assigned a resolution group.
• If the incident is resolved and agreed with the End-User then it is closed. If however the Incident cannot be resolved within the SLA, then the escalation process will begin.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- Police National Network (PNN)
Pricing
- Price
- £510 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No