Tectrade

Cloud Object Storage

Hyper-scalable UK-based, private cloud object storage; provided as a manged service on a per TB per month basis (includes reasonable put/get costs).
Ultra - secure locations with 24x7 security, makes HCO ideal for a vast array of use-cases.

Features

  • 3 UK Data centres ensuring GDPR compliance
  • Built on IBM Cloud Object Storage (formerly Cleversafe)
  • Highly Secure: 256-bit encryption of data in transit and rest
  • Outstanding Durability: Up to fifteen Nines
  • Private or public cloud available
  • Hyper-scale on an ad-hoc basis (per TB consumption)
  • Self-service access to storage and data sharing from private cloud
  • Low cost
  • Provision of archive and long-term data retention

Benefits

  • GDPR compliant and audibility
  • Scale to Exabytes
  • Highly secure at physical, human and digital level
  • Eliminates Data Protection requirement
  • Easy remote access
  • Pay-as-you-go private cloud comparable to public cloud cost
  • Customisable meta data for analytics
  • Comprehensive reporting and monitoring service
  • Long-term cost-effective storage

Pricing

£40 to £100 per terabyte per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 0 2 1 5 3 3 2 3 5 9 5 4 5 8

Contact

Tectrade

Marie Clutterbuck

07860 401811

Marie.clutterbuck@tectrade.com

Service scope

Service constraints
Minimum starting point is 1TB.
System requirements
Suitable internet links to transfer data (unless hosted)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Request for Information – 4 hour response – whether emailed, phoned or on the Community Restore Request – 2 hour response Critical Restore Request – 1 hour response – must be phoned through Out of Hours – Chargeable for all 10x5 customers – contract hours are 8am – 6pm Monday to Friday Monday – Friday between 6pm – 8am Must phone the Service Desk 6pm – 10pm - £150 per hour All day Saturday - £150 per hour 10pm Saturday – 6am Monday - £200 per hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Service desk
Email
Phone
Onsite (hosted site)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding is included and the the process is extremely simple. This is a fully managed service so training is not required however a briefing session is included in the cost
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users typically will not need to extract the data as the contract is rolling.
However, if termination of contract is necessary, Tectrade will use a secure erasure process, assured by independent validation of assertion to ensure that data deletion / extraction is compliant.
End-of-contract process
The service is paid for on a monthly basis, with an initial 12-month minimum contract term. Because the price is monthly the termination costs are zero, (except in outstanding circumstances).

Using the service

Web browser interface
No
API
Yes
What users can and can't do using the API
RESTFUL API, Amazon S3 Compatible, Openstack object storage API
API automation tools
OpenStack
API documentation
Yes
API documentation formats
PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
To perform administrative functions for SmartCloud Orchestrator, you can download the command-line interface from SmartCloud Orchestrator onto a local machine. You can then run the command-line interface from the local machine.
However because this is a managed service, the Command Line Interface will not be used by the end user. Further information is available on request.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
The service is totally managed and therefore user demands are not conflicting. Because the system is dedicated to one user (or anybody that user may delegate to), other users will not interfere with scaling, addition of data, recall or other demands the user may have.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Disk
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Reporting, monitoring and consultancy

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The availability features provide continuous error detection and correction, ensuring bit-perfect data availability.
The SLAs here are detailed in our Service Definition documents. We have SLAs surrounding support, response times, data availability and service availability all by contractual agreement.
Approach to resilience
Resilience is assured at the highest level of physical, human and digital possibility.
Military grade bunkers house the data centres and have unparalleled security. More information is available on request
Outage reporting
Email alerts

Identity and authentication

User authentication
  • Username or password
  • Other
Other user authentication
To log in originally, you will be provisioned with a key as well as user name and password.
Access restrictions in management interfaces and support channels
Pre-defined designated users can access the system and has their own policy-driven profile which can be administrated centrally allowing for changes (inclusion / permissions / deletions).
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
26/11/15
What the ISO/IEC 27001 doesn’t cover
We are covered for the "provision of Enterprise-wide data and storage management solutions"
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Background checks are in accordance with BS7858:2012, assured by independent validation of assertion
Tectrade's reporting structure is fronted by our 24/7 or 10/5 service desk. This is headed up by the service desk manager (Catherine Murphy) and client services director (Ryan Cardy).
Any escalation will also be communicated to the customer's account manager.
The Client Services Director reports directly into the CEO.
Any request is dealt with in accordance with our rigorous and comprehensive framework agreement and Service Definition Document which is worked through and signed upon completion prior to any agreement taking place.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
As a service provider, Tectrade have a mature change-management process, which includes risk analysis, roll-back plans, and approval and verification steps.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Tectrade subscribe to multiple threat-alert channels through our security partners and vendors. Critical patching will be completed within 3 days. Routine patching is completed on either a monthly or quarterly cycle.
Protective monitoring type
Undisclosed
Protective monitoring approach
Tectrade use regular vulnerability scans and penetration testing to identify potential compromises which will be addressed as soon as commercially reasonable.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management process is based on ITIL and has been refined over the many years of Tectrade being a service provider. Individual incidents are addressed and closed. Multiple incidents can trigger a problem management process. Major incidents will generate a incident report.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Tectrade provide a TCO Tool which provides the output on cooling requirements to make sure that the energy requirements are optimised.

Pricing

Price
£40 to £100 per terabyte per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free sandpit of up to 5TB for testing purposes
Up to 4 months

Service documents

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