Sorsix Health UK & Ireland

Digital Patient Record Scanning & Electronic Patient File Viewer - ehealth

An Electronic Patient (Documents) record management system

Features

  • Single API
  • Full OCR
  • integration
  • mobile
  • Electronic Medical Records
  • Paperless
  • Browser Based
  • Active Directory

Benefits

  • Stores & Sorts Medical Records
  • Open API for easy integration

Pricing

£25000 per licence per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 0 1 7 3 4 5 4 1 9 2 5 0 5 9

Contact

Sorsix Health UK & Ireland

Marc Butterly

+353878055267

marc.butterly@sorsix.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Any EPR
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Product requires integration by our expert team
System requirements
Any Cloud

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We have delivered this in Serbia & Macedonia to their government services
Onsite support
Yes, at extra cost
Support levels
Optional based on contract
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training and user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Via API or DB direct dependent on contract
End-of-contract process
Optional

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
UX differences by design
Service interface
Yes
Description of service interface
Master dashboard and API also
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
As Previous Response
API
Yes
What users can and can't do using the API
Configurable
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
User access levels and roles

Scaling

Independence of resources
Through our Support Contracts

Analytics

Service usage metrics
Yes
Metrics types
Agnostic to platform
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Fully Data Access request GDPR Complaint features and UX and logging
Data export formats
  • CSV
  • Other
Other data export formats
Via API
Data import formats
  • CSV
  • Other
Other data import formats
Via API

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Depends on Contract Requirements, flexible
Approach to resilience
Depends on Contract Requirements, flexible
Outage reporting
Depends on Contract Requirements, flexible

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Depends on contract requirement
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO 9001 - 2016

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Ultimate responsibility at board level

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Depends on contract requirement
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Depends on contract requirement
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Depends on contract requirement
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Depends on contract requirement

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£25000 per licence per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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