Aberdeen Cyber Security Ltd.

Microsoft Windows 10 Modern Digital Workplace

Aberdeen Cyber Security will work with you to manage and host a Microsoft Modern Digital Workplace environment. This is a cloud-based suite of services that integrates with corporate devices, mobile devices, Office 365 and Microsoft Azure all whilst doing so in a secure manner and by using a cloud-native approach.

Features

  • Cloud-based approach to digital working
  • Desktop as a Service (DaaS) & Desktop virtualisation
  • Instantly provision and deploy resources based on demand
  • Automatically deploy software via the cloud based on conditions
  • Windows managed updates and patches
  • Remotely and securely wipe corporate data from remote devices
  • Control the way staff access and share data
  • Device compliance, configuration policies deployed via the cloud
  • Advanced threat analytics
  • Real-time reporting and remote access

Benefits

  • Instantly increase workplace productivity
  • Reduces typical deployment times for services and software
  • Work collaboratively and effectively using modern tools and services
  • Integrate with industry standard workplace productivity software and tools
  • Fully cloud-based solution
  • No costly infrastructure required
  • Syncs with existing or new Microsoft Azure and Office365 environment
  • Simplify modern workplace management
  • Capability to work anywhere with an Internet connection
  • Flexibility to scale quickly and grow with demands

Pricing

£500 to £950 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@aberdeencybersecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 0 0 2 7 8 3 1 9 9 8 0 8 5 6

Contact

Aberdeen Cyber Security Ltd. Mr Dale Sutherland
Telephone: 01224 545775
Email: info@aberdeencybersecurity.co.uk

Planning

Planning service
Yes
How the planning service works
Aberdeen Cyber Security will work with you to hold a number of planning and discovery sessions. Our expert team will work with you to understand, review and scope out your current and future systems. We strive to have positive, progressive and actionable sessions that involve all key stakeholders. Upon completion of the planning phase of your project, we will sit down with you to review all findings, including all project plans, outcomes, and both high and low-level design documents. All key milestones within the project will be crafted collaboratively between Aberdeen Cyber Security and yourself as a key client.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Aberdeen Cyber Security can provide you with a range of different training solutions that are built around your individual project. Different training sessions can be provided for different key stakeholders, such as end-users, IT administrators and managerial staff. Our team will deliver bespoke tailor-made training crafted around your individual requirements. All training is available to be carried out at your premises if required or at a training venue. Finally, all training sessions will be delivered by a UK qualified lecturer.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Moving your services to the cloud is a wise business decision. Our fully-managed support and consultancy service is built around your individual requirements. Our business will help and assist any services, data and application to be migrated to the cloud. Aberdeen Cyber Security will assist you through the complex task of discovering the scope and the changeover to the cloud. Our client-centric approach is adapted to meet your specialist requirements.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Aberdeen Cyber Security strives for complete perfection, quality and a robust usable system. Our team will work closely with all key stakeholders to provide 360-degree feedback. Furthermore, we strive to deploy systems by using a methodological approach through using pilot groups. These groups are key to the long-term success of a project as they provide an initial insight into system performance and quality before changes are deployed to the whole estate. Additionally, benchmarking, load testing and future planning are all added into the overall project requirements.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Aberdeen Cyber Security will support the promise to support the client with this project and any future ongoing support requirements. Our team has a standard helpdesk system that can be utilised to support client tickets. Our support offer can be provided on an ad-hoc basis or on an ongoing basis depending on customer requirements.

Service scope

Service constraints
As this service is quite broad in its nature, there are no service constraints to being with. However, once our team begins their work and understands the client's environment, service constraints might become apparent. Furthermore, technical support is typically provided remotely unless onsite support and/or training is required.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our typical business hours are Monday - Friday, 07:30 - 19:00. Our key SLAs are below:

Urgent: 0 - 1.5 Hour
High: 0 - 2.5 Hours
Medium: 0 - 4.5 Hours
Low: 0 - 48 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Urgent - 1 hour response time and a target of 1.5 hours to implement a fix. This should only be used for business-critical issues and for the most urgent of cases. For example, when a core network device such as a router has failed and more than half of the company is unable to work.

High - 1 hour response time and a target of 2.5 hours for a fix. To be used when the provided service is not-usable / degraded but only for a few users and less than half the company.

Medium – 2 hour response time and a target of 4.5 hours for a fix - For most common issues such as standard faults. For example, as a suspected slow computer, slow printers, etc. The service is still usable, but a workaround might be advisable.

Low - 4 hour response time and a target of two working days for a solution. For low priority issues such as a new computer is required, a new user account is required, general advise and questions and or auditing queries, etc. A technical account manager and cloud support engineer are available within these support levels.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£500 to £950 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@aberdeencybersecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.