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46 results found

46 results found containing nps in Cloud software

  • NPS Information@Work Enterprise EDM

    NEC SOFTWARE SOLUTIONS UK LIMITED

    Information@Work Enterprise EDM is a HTML 5 web-based Document Management System (EDM) from Northgate Public Services (NPS). It delivers a document management service, provided as a pre-built, single, repository for all information, records and images whilst retaining the ability for administrators to configure to meet local needs.

  • SurveySparrow Inc.

    SurveySparrow Inc.

    SurveySparrow is an end-to-end experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by 40%.

  • Customer and employee survey and satisfaction tool (Enterprise Feedback Management)

    Brightwire

    FRED: Feedback. Respond. Evaluate. Drive engagement. Organisations are increasingly seeking to connect with customers and engage with employees to measure satisfaction. With FRED you can create tailored, branched and multi-question two-way SMS based campaigns to increase response rates. Responses are saved and can be reported on for insight and action.

  • NICE inContact CXone Cloud Contact Centre Quality Management

    Business Systems (UK) Ltd

    NICE inContact CXone Contact Centre Quality Management enable operations to improve the customer experience, agent experience, and internal processes. With 30 years' worth of experience, Business Systems are the UK's leading provider in Call Recording & Quality Monitoring solutions and offer consultancy, implementation and support.

  • Intelligent web forms

    Synthetix Limited

    AI powered web forms that utilise web self-service and live chat. reduces email contact by allowing customers to self-serve or offer relevant escalation options. Ensures first time resolution by collecting all pertinent information before submission.

  • NEC Citizen Access - Discretionary Housing Payment

    NEC SOFTWARE SOLUTIONS UK LIMITED

    Allows citizens in receipt of Housing Benefit or Universal Credit to make an on-line claim for Discretionary Housing Payment. The public web site allows a citizen, or someone on their behalf, to answer questions to determine eligibility to Discretionary Housing Payments.

  • Ctalk Contact Centre Survey Port Licence

    Ctalk Limited

    Ctalk Contact Centre Survey is a multi-channel survey product which engages customers and receives feedback. The ctalk contact centre survey system allows access to unlimited surveys which can be created using Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) with real time reports on the outcomes.

  • Qualtrics

    Capricorn Ventis Ltd.

    Capventis partners with leading insight platform provider Qualtrics, which specialises in Customer Experience, Market Research and Employee Insight modules. It is a web based survey tool which allows users to collect data online to assess customer satisfaction, undertake market research, conduct employee evaluation and provide channels for customer website feedback.

  • Engage Hub Cloud Solution

    Brainstorm Mobile Solutions Limited

    Engage Hub is a real-time journey orchestration and cross-channel communications platform delivering improved CX and operational efficiencies. Engage Hubs dedicated Agile team offers rapid journey automation and hands-on journey mapping for enterprise companies. Use cases include digital process automation, call centre optimisation, and multichannel communications.

  • Web Self-Service

    Synthetix Limited

    AI powered web self-service that allows customers to ask questions using natural language. This reduces unnecessary contact to the organisation leaving you free to deal with customers that require human interaction, whilst improving customer experience (CX).

  • Thunderhead ONE & Thunderbay

    Thunderhead

    Thunderhead ONE is a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organisational silos.

  • Veyo-Live Cloud VOIP

    Aspire Technology Solutions

    VEYO LIVE is a fully flexible VoIP platform which addresses the needs of businesses, and users, by providing advanced professional communications services to fixed and mobile users independent of their device, OS or network.

  • Office 365

    Aspire Technology Solutions

    Microsoft Office 365 is a cloud-based office productivity and collaboration platform. Office 365 tools include such as Outlook, SharePoint, Skype for Business, Microsoft Teams, OneDrive, Power BI and Yammer. Aspire offer full Office 365 deployment, migration and support activities as part of its fully managed Office 365 service.

  • Datto Office 365 protection

    Aspire Technology Solutions

    Datto SaaS Protection for Office 365 is the leading cloud-to-cloud backup solution offering an all-in-one backup, search, restore and export solutions for Office 365. SaaS Protection ensures that companies can access, control, and most importantly, own the data they entrust to the cloud.

  • Ambertrack

    Amberjack

    An applicant tracking system designed for volume recruitment of future talent including graduates, apprentices and career changers.

  • Feedback Surveys Management System

    QMATIC

    Qmatic Orchestra provides feedback tools to link real customer service experiences with the feedback provided and delivers reporting that gives meaningful rather than generic insights and allows you to hear the voice of the customer in the context of the service journey they experienced.

  • Opinsta Platform

    Opinsta Ltd

    Opinsta is your all-in-one Mobile App and Cloud based solution for recording defects, incidents, audits, inspections and more. Entirely displace all forms of paper-based data capture, implement automation to your workflows and collate actionable data that lets you see what's really going on in your business.

  • Panacea by knok healthcare, an integrated care video platform (video consultation, telemedicine)

    KNOK HEALTHCARE LIMITED

    Healthcare for Everyone, Everywhere. Knok is a global leader in Telehealth software. We partner with leading Hospitals, Healthcare organisations and Insurers to improve every aspect of patient care by delivering Panacea, a user-friendly platform for doctors and patients.

  • GovMetric CX

    ROL Solutions Ltd

    GovMetric CX is the leading citizen experience management (CXM) and customer satisfaction solution for the public sector. Our multi-channel platform captures millions of pieces of feedback every year. Advanced text analytics, AI, data visualisation and dashboards combine to deliver indispensable insight that helps you take evidence-based decisions and actions.

  • Employee Experience and Leadership Development

    QuestBack

    Employee Communities to drive innovation, provide feedback & share best practice. Linkage analysis -employee and customer feedback. New approaches to measuring engagement. Transforming annual performance to continuous feedback. Supporting internal communication with dialogue focused platforms -Blogs, Forums Quick Polls, News feeds and Innovation Communities. Employee research consultancy. Full service provision.

  • Leap

    Amberjack

    A leading edge assessment platform designed to provide immersive testing experiences for volume recruitment of future talent including graduates, apprentices and career changers. Assessments include, but are not limited to, multiple role or outcome recommendation, situational judgement tests, numerical/diagrammatic reasoning and cognitive ability.

  • Live Chat

    Synthetix Limited

    Synthetix live chat offers a unique set of features allowing your customers real-time contact with you in the most effective and efficient platform. Combining it with our AI knowledge-base, agents are 50% more effective than traditional live chat solutions.

  • Conversational AI Assistants - Voicebots & Chatbots

    SAI (UK) LTD

    SAI partners Gamut Analytics Private Limited (Saarthi) to design develop an omnichannel Multilingual Contact Centre AI Agent that can make semantically rich dialogues. Understands business goal, belief states and entities Voice biometrics & diarisation Context awareness Identify multiple intents single utterances, Interact via voice or text Emotions understood, empathetic responses

  • Resolver Complaints data

    Resolvercouk Limited

    Resolver has the largest complaints data in the UK. Complaints from our 3.8 million users describe the problems across the UK. We share information at sector, product, issue, and company level. Use this data to analyse the consumer landscape, identify growing sources of detriment, market intelligence, and policy making.

  • IBM DBA: BPMS (Business Process Manager Suite) on Cloud

    T-Impact Limited

    IBM Business Process Manager is a comprehensive and consumable, business process management suite (BPMS) that delivers management of your business processes in a cloud environment. IBM BPM on Cloud provides a full lifecycle environment & tooling for process design, execution, monitoring & optimisation. Also IBM BAW and IBM DBA.

  • IBM BAW (Business Automation Workflow) on Cloud

    T-Impact Limited

    IBM Business Activity Workflow is a comprehensive and consumable, business process management suite (BPMS) that delivers management of your business processes in a cloud environment. It replaces IBM BPM on Cloud provides a full lifecycle environment & tooling for process design, execution, monitoring & optimisation. Also available via IBM DBA.

  • IMIassist

    IMImobile Europe Ltd

    IMIassist delivers secure and high quality real time video interactions, allowing you to provide 'see what I see', personalised assistance from any device with no app download or software installation. IMIassist includes comprehensive analytics and adapts to network conditions with integrated bandwidth optimisation.

  • Eli Onboarding

    CA3

    Eli is a personalised, content-rich digital onboarding platform which new employees can explore in their own time, before, and after, they join. Technology that starts conversations, builds connections, embeds values, empowers line managers, and automates process and tasks. It’s very engaging onboarding, and we’ve got the stats to prove it.

  • SmartSurvey Business Individual Survey Software

    SmartSurvey Limited

    SmartSurvey is a UK-based online questionnaire tool which can be used to create and collect data through Online Forms, Emails, and QR codes. Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, and much more.

  • Resolver Customer First - Intelligent Complaint Resolution

    Resolvercouk Limited

    An independent customer centric assisted complaint management platform, informing citizens of their rights, setting expectations and allowing the citizens to raise complaints, problems and issues. Then helping the organisation to efficiently gather, understand, predict, respond and resolve. Reduce inappropriate complaints, reduce costs, understand your customer's issue and improve services.