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NEC SOFTWARE SOLUTIONS UK LIMITED
Information@Work Enterprise EDM is a HTML 5 web-based Document Management System (EDM) from Northgate Public Services (NPS). It delivers a document management service, provided as a pre-built, single, repository for all information, records and images whilst retaining the ability for administrators to configure to meet local needs.
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SurveySparrow Inc.
SurveySparrow is an end-to-end experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by 40%.
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BetterGov
Cloud Support Services available for Northgate NPS Housing, Civica Cx, Orchard Housing, Capita One Housing Implementations, Contracts and Procurement, Client-Side Integration & Interfaces, Training and Reporting. We are Cyber Essentials Certified with Prince2, MSP, ITIL, ITQSB Qualified staff.
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MAZARS LLP
The service offers advanced analytics and data science offerings focusing on Customer lifecycle deployed on the cloud and managed as a service when required. Offerings include use cases covering Customer Segmentation, Customer Churn, Net Promoter Score (NPS), Customer Cross/Up Sell, Anomaly Detection.
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Business Systems (UK) Ltd
NICE inContact CXone Contact Centre Quality Management enable operations to improve the customer experience, agent experience, and internal processes.
With 30 years' worth of experience, Business Systems are the UK's leading provider in Call Recording & Quality Monitoring solutions and offer consultancy, implementation and support.
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Brightwire
FRED: Feedback. Respond. Evaluate. Drive engagement. Organisations are increasingly seeking to connect with customers and engage with employees to measure satisfaction. With FRED you can create tailored, branched and multi-question two-way SMS based campaigns to increase response rates. Responses are saved and can be reported on for insight and action.
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Synthetix Limited
AI powered web forms that utilise web self-service and live chat. reduces email contact by allowing customers to self-serve or offer relevant escalation options. Ensures first time resolution by collecting all pertinent information before submission.
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Ctalk Limited
Ctalk Contact Centre Survey is a multi-channel survey product which engages customers and receives feedback. The ctalk contact centre survey system allows access to unlimited surveys which can be created using Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) with real time reports on the outcomes.
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NEC SOFTWARE SOLUTIONS UK LIMITED
Allows citizens in receipt of Housing Benefit or Universal Credit to make an on-line claim for Discretionary Housing Payment. The public web site allows a citizen, or someone on their behalf, to answer questions to determine eligibility to Discretionary Housing Payments.
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Brainstorm Mobile Solutions Limited
Engage Hub is a real-time journey orchestration and cross-channel communications platform delivering improved CX and operational efficiencies. Engage Hubs dedicated Agile team offers rapid journey automation and hands-on journey mapping for enterprise companies. Use cases include digital process automation, call centre optimisation, and multichannel communications.
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Synthetix Limited
AI powered web self-service that allows customers to ask questions using natural language. This reduces unnecessary contact to the organisation leaving you free to deal with customers that require human interaction, whilst improving customer experience (CX).
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Required Experience Ltd
User research provides deep, insightful understanding of, and empathy for, the user: the person they are, the tasks they need to do, the frustrations they have with existing products and services, and their ideas for how a service could best be migrated to the Cloud.
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Capricorn Ventis Ltd.
Capventis partners with leading insight platform provider Qualtrics, which specialises in Customer Experience, Market Research and Employee Insight modules. It is a web based survey tool which allows users to collect data online to assess customer satisfaction, undertake market research, conduct employee evaluation and provide channels for customer website feedback.
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Capricorn Ventis Ltd.
Capventis partners with leading insight platform provider Qualtrics, which specialises in Customer Experience, Market Research and Employee Insight modules. It is a web based survey tool which allows users to collect data online to assess customer satisfaction, undertake market research, conduct employee evaluation and provide channels for customer website feedback.
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Thunderhead
Thunderhead ONE is a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organisational silos.
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Aspire Technology Solutions
VEYO LIVE is a fully flexible VoIP platform which addresses the needs of businesses, and users, by providing advanced professional communications services to fixed and mobile users independent of their device, OS or network.
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Aspire Technology Solutions
Microsoft Office 365 is a cloud-based office productivity and collaboration platform. Office 365 tools include such as Outlook, SharePoint, Skype for Business, Microsoft Teams, OneDrive, Power BI and Yammer.
Aspire offer full Office 365 deployment, migration and support activities as part of its fully managed Office 365 service.
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Aspire Technology Solutions
Datto SaaS Protection for Office 365 is the leading cloud-to-cloud backup solution offering an all-in-one backup, search, restore and export solutions for Office 365.
SaaS Protection ensures that companies can access, control, and most importantly, own the data they entrust to the cloud.
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Aspire Technology Solutions
Aspire’s Disaster Recovery as a Service (DRaaS) can retrieve your infrastructure backup from our data centres, getting you up and running, avoiding lengthy and costly downtime.
It comes in flexible packages which allows DRaaS to be cost effective depending on what data you need and when you need it.
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Intercity Technology Limited
Cloud Management Platform is one unified tool for managing private and public cloud virtualised environments to deliver modern IT Cloud Orchestration Services. Integrated with many best-of-breed apps and services, covering end-to-end requirements for setting up and overseeing analytics, governance, automation and production. Delivered from our dual British 24-hour operation centres.
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Opinsta Ltd
Opinsta is your all-in-one Mobile App and Cloud based solution for recording defects, incidents, audits, inspections and more. Entirely displace all forms of paper-based data capture, implement automation to your workflows and collate actionable data that lets you see what's really going on in your business.
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Aspire Technology Solutions
Aspire hosted infrastructure or Infrastructure as a service (IaaS) is a service model that delivers virtual computer infrastructure on an outsourced basis to support enterprise operations.
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Amberjack
An applicant tracking system designed for volume recruitment of future talent including graduates, apprentices and career changers.
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QMATIC
Qmatic Orchestra provides feedback tools to link real customer service experiences with the feedback provided and delivers reporting that gives meaningful rather than generic insights and allows you to hear the voice of the customer in the context of the service journey they experienced.
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QuestBack
Employee Communities to drive innovation, provide feedback & share best practice.
Linkage analysis -employee and customer feedback.
New approaches to measuring engagement.
Transforming annual performance to continuous feedback.
Supporting internal communication with dialogue focused platforms -Blogs, Forums Quick Polls, News feeds and Innovation Communities.
Employee research consultancy.
Full service provision.
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Intercity Technology Limited
Intercity's Cloud Orchestration Service allows the use of programming technology to manage the interconnections and interactions among workloads on public and private cloud infrastructure. It connects automated tasks into a cohesive workflow to accomplish a goal, with permissions oversight and policy enforcement. It gives customers a window into their Cloud.
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NTT DATA UK Limited
Measuring citizen satisfaction and understanding the reasons behind the score is critical when managing the overall relationship and experience. NTT DATA helps public sector organisations to define which metrics to use to measure satisfaction, improve data collection for feedback and produce real-time scores from customer feedback tools.
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KNOK HEALTHCARE LIMITED
Healthcare for Everyone, Everywhere.
Knok is a global leader in Telehealth software. We partner with leading Hospitals, Healthcare organisations and Insurers to improve every aspect of patient care by delivering Panacea, a user-friendly platform for doctors and patients.
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ROL Solutions Ltd
GovMetric CX is the leading citizen experience management (CXM) and customer satisfaction solution for the public sector. Our multi-channel platform captures millions of pieces of feedback every year. Advanced text analytics, AI, data visualisation and dashboards combine to deliver indispensable insight that helps you take evidence-based decisions and actions.
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Synthetix Limited
Synthetix live chat offers a unique set of features allowing your customers real-time contact with you in the most effective and efficient platform. Combining it with our AI knowledge-base, agents are 50% more effective than traditional live chat solutions.