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68 results found

NPS Risk Based Verification (RBV)

Northgate Public Services UK Limited

NPS Risk Based Verification (RBV) allows local authorities using NPS Benefits to check information supplied by claimants for new claim and change in circumstances against a risk model to determine the likelihood of its accuracy.

NPS Enforcement - Adjudication SaaS

Northgate Public Services UK Limited

The NPS Adjudication solution is used for viewing Camera Offences. It enables Police staff to ascertain if offence details are correct before proceeding with prosecution through PentiP. It delivers core requirements, is built using the proven PentiP platform and integrates with PentiP using the Home Office approved Web Service.

NPS Citizen Access - Revenues

Northgate Public Services UK Limited

NPS Citizen Access - Revenues allows citizens and businesses to access their account information online as well as apply for items such as exemptions or discounts, or advise they would like to pay by direct debit.

SightMill

SightMill Ltd

Gathering, analyzing, acting on customer and employee feedback using the NPS (Net Promoter Score) survey framework. Supporting email, website, SMS, and event feedback surveys.

NPS Housing

Northgate Public Services UK Limited

NPS Housing is a comprehensive and flexible integrated Housing Management solution that can be delivered via the Cloud or on-premise. NPS Housing has been designed to be used on any device, whether tablet, smartphone or PC, enabling you to access information wherever you are, at any time.

NPS PentiP SaaS

Northgate Public Services UK Limited

NPS delivers PentiP as a fully managed hosted service. PentiP is used by all police forces in England and Wales for the recording and processing of Fixed Penalty Notices (FPNs) and Conditional Offers for vehicle based offences, such as speeding and red-light infringements.

NPS Care - OptoMize

Northgate Public Services UK Limited

NPS Care OptoMize is a market leading enterprise solution for diabetic eye screening. With an in-built automated pathway and specifically designed imaging tools, OptoMize minimises administration, reduces costs and enhances productivity. Tailored to meet your local needs, OptoMize is adaptable and configurable designed by clinicians for clinicians.

NPS CONNECT SaaS

Northgate Public Services UK Limited

NPS CONNECT SaaS comprises POLE (Person, Object, Location and Events data) Services with core module packages which provide the following functionality: Investigation and Intelligence and Custody and Case Preparation with optional modules for Mobile, Partner Platform, Public Engagement, Property Management, Digital Asset Management, Missing Persons and Digital Evidence.

NPS Face Search

Northgate Public Services UK Limited

NPS Face Search is a high performance face recognition software application used to carry out an image based search to identify a subject image. Users can select a photograph gained from multiple sources and search it against one or multiple image galleries to identify if the subject is already known.

NPS ASSURE Environment Suite

Northgate Public Services UK Limited

NPS ASSURE Environment Suite SaaS is a highly configurable person and property database comprising a suite of application modules which are legislatively compliant for Planning/Development Control, Building Control, Local Land Charges, Environmental Health, Licensing, Trading Standards, Waste/Cleansing Management, Private Sector Housing and Grounds Maintenance.

NPS Revenues and Benefits

Northgate Public Services UK Limited

NPS Revenues and Benefits is a web service, on a relational person and property database, ensuring core information is held once and shared across all relevant records. It is open for integration, with integral workflow management. It is configurable and accommodates large/small administrations and shared services.

NPS Enforcement - Public Access Solution

Northgate Public Services UK Limited

The NPS Public Access Solution (PAS) is an efficient self-service internet solution, available 24x7, that enables members of the public to safely and securely view information relating to their Traffic Offence and that has been processed by the National PentiP Solution.

NPS Newborn Hearing Screening Programme S4H Version 1.5

Northgate Public Services UK Limited

NPS NHSP V 1.5 provides Screening Managers with a fully integrated, pathway compliant management, operational and reporting toolkit to simplify the delivery of the Newborn Hearing Screening Programme.

NPS Local Welfare Provision SaaS

Northgate Public Services UK Limited

Enables authorities to create and process applications for Local Welfare Provision (LWP) administration and fulfilment under the legislative regime. Flexible framework of services for an Authority to administer the fund, maintaining management control throughout the process. The NPS Local Welfare Provision SaaS can be branded to reflect the Authority's identity.

NPS Information@Work Enterprise SaaS

Northgate Public Services UK Limited

Information@Work Enterprise SaaS is a HTML 5 web-based Document Management System (EDMS) from Northgate Public Services (NPS). It delivers a document management service, provided as a pre-built, single, repository for all information, records and images whilst retaining the ability for administrators to configure to meet local needs.

NPS Blue Badge Case Management System SaaS

Northgate Public Services UK Limited

As the most experienced provider of Blue Badge systems and services, NPS has developed a new Case Management System that will administer all aspects of the blue badge process along with providing all necessary integration with the national service.

NPS Citizen Access - Landlords

Northgate Public Services UK Limited

Allows landlords to access relevant information about their tenants' benefit claims and detailed information about benefit payments made directly to them. They can also view letters sent to them and upload details of changes in rent.

NPS Enforcement - Mobile Traffic Offence Report (TOR)

Northgate Public Services UK Limited

The Mobile TOR solution from NPS enables Police Officers to issue traffic offence reports via a mobile device. The solution is part of the end-to-end enforcement process delivering improved processing time, improved data quality, better efficiency and supporting the HMCTS Trust Statement.

NPS Citizen Access - Benefits

Northgate Public Services UK Limited

Allows citizens to make an online claim for housing benefit and/or council tax reduction as well as report a change of circumstances that may affect their entitlement.

NICE inContact CXone Contact Centre Quality Management

Business Systems (UK) Ltd

NICE inContact CXone Contact Centre Quality Management enable operations to improve the customer experience, agent experience, and internal processes. With 30 years' worth of experience, Business Systems are the UK's leading provider in Call Recording & Quality Monitoring solutions and offer consultancy, implementation and support.

Intelligent web forms

Synthetix Limited

AI powered web forms that utilise web self-service and live chat. reduces email contact by allowing customers to self-serve or offer relevant escalation options. Ensures first time resolution by collecting all pertinent information before submission.

Web Self-Service

Synthetix Limited

AI powered web self-service that allows customers to ask questions using natural language. This reduces unnecessary contact to the organisation leaving you free to deal with customers that require human interaction, whilst improving customer experience (CX).

Qualtrics

Capricorn Ventis Ltd.

Capventis partners with leading insight platform provider Qualtrics, which specialises in Customer Experience, Market Research and Employee Insight modules. It is a web based survey tool which allows users to collect data online to assess customer satisfaction, undertake market research, conduct employee evaluation and provide channels for customer website feedback.

User Research to support transition to cloud services

Required Experience Ltd

User research provides deep, insightful understanding of, and empathy for, the user: the person they are, the tasks they need to do, the frustrations they have with existing products and services, and their ideas for how a service could best be migrated to the Cloud.

NPS Card Production

Northgate Public Services UK Limited

Central Government and Local Authorities require cards or badges to be manufactured for a variety of reasons such as blue badges, taxi licences, identity cards etc. This cloud based service provides manufacture and distribution of cards or badges.

Customer Data Platform

Eccella

NGDATA’s AI-powered Customer Data Platform (CDP) has transforms the way organisations understand and engage with customers and prospects. Integrating into your enterprise technology cloud architecture, our CDP analyses and contextualises customer data in real-time, enabling you to react to the behaviours of each individual; delivering customers’ expectations for personalised experiences.

CustomerSure

CustomerSure Ltd

CustomerSure allows organisations to collect, analyse, and most importantly, deal with client feedback. A great, customer-centric feedback process is the best way to measurably improve customer experience.

Live Chat

Synthetix Limited

Synthetix live chat offers a unique set of features allowing your customers real-time contact with you in the most effective and efficient platform. Combining it with our AI knowledge-base, agents are 50% more effective than traditional live chat solutions.

Ambertrack

Amberjack

An applicant tracking system designed for volume recruitment of future talent including graduates, apprentices and career changers.

NPS Cloud Mailroom SaaS

Northgate Public Services UK Limited

A complete mailroom service for both physical and electronic documents, both incoming and outgoing. Client Post is delivered to our centre where it is converted to a digital image and then transferred electronically to the relevant client environment. Service can include document storage and destruction.

Ctalk Contact Centre Survey Port Licence

Ctalk Limited

Ctalk Contact Centre Survey is a multi-channel survey product which engages customers and receives feedback. The ctalk contact centre survey system allows access to unlimited surveys which can be created using Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) with real time reports on the outcomes.

Wider Wallet Employee Benefits Hub

Wider Plan Ltd

Wider Wallet provides simple, cost-effective, online access to a wide range of staff discounts and employee benefits, optionally including access to staff rewards, HR documents, employee wellbeing and salary sacrifice schemes. The hub is easily customised to reflect your branding and culture. Our fully-managed service is offered as standard.

IBM BAW (Business Automation Workflow) on Cloud

T-Impact Limited

IBM Business Activity Workflow is a comprehensive and consumable, business process management suite (BPMS) that delivers management of your business processes in a cloud environment. It replaces IBM BPM on Cloud provides a full lifecycle environment & tooling for process design, execution, monitoring & optimisation. Also available via IBM DBA.

IBM DBA (Digital Business Automation ) on Cloud

T-Impact Limited

IBM Digital Business Automation is a comprehensive set of tools to support your digital transformation. This service offers a single Flexpoint. Contact us to confirm minimum purchase limits.

IBM BPM (Business Process Manager) on Cloud

T-Impact Limited

IBM Business Process Manager is a comprehensive and consumable, business process management suite (BPMS) that delivers management of your business processes in a cloud environment. IBM BPM on Cloud provides a full lifecycle environment & tooling for process design, execution, monitoring & optimisation. Also IBM BAW and IBM DBA.

Leap

Amberjack

A leading edge assessment platform designed to provide immersive testing experiences for volume recruitment of future talent including graduates, apprentices and career changers. Assessments include, but are not limited to, multiple role or outcome recommendation, situational judgement tests, numerical/diagrammatic reasoning and cognitive ability.

Live Chat

Telsolutions Ltd

In addition to traditional SMS, email, voice and social media messaging Telsolutions can integrate or offer a stand alone LiveChat facility.

Resolver Analytics - Complaints data

Resolvercouk Limited

A data portal presenting Resolver data to public service organisations, at sector and individual organisation level, for market intelligence, competition analysis, trading standards, policy making and informed decision making.

NPS Transact - Eligibility and Assessment

Northgate Public Services UK Limited

Enables public sector organisations to accept, assess and resolve applications for any award, grant, concession or licence, in line with their legislative requirements and end-to-end business lifecycles. Clients can enter the rules to assess an application or claim. Citizens can then make their applications online through a tailored public website.

NPS Blue Badge Managed Service

Northgate Public Services UK Limited

Blue Badge Managed Service provides local authorities with a fully managed remote processing service for the administration of blue badge applications.

NPS Empty Properties Review Service

Northgate Public Services UK Limited

To provide Local Authorities with an accurate and cost effective means of identifying and removing error from their empty properties database.

Conversion Rate Optimisation (CRO)

Red Badger

Red Badger’s CRO services combine science, data insights, analysis and UX to improve the customer journey across platforms. Optimisation increases orders, revenue, engagement and any other Key Performance Indicators (KPIs). With expertise in A/B and Multivariate Testing (MVT) Red Badger offer a full-service approach to maximising your online potential.

SmartSurvey Business Individual Survey Software

SmartSurvey Limited

SmartSurvey is a UK-based online questionnaire tool which can be used to create and collect data through Online Forms, Emails, and QR codes. Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, and much more.

NPS Transact - Tribunals and Dispute Resolution

Northgate Public Services UK Limited

Enables the supporting administration for a fair, efficient and accessible tribunal system. Includes the technology solution to deliver the service and offers optional administrative support. The service enables the processes of adjudication or dispute resolution ensuring that cases can be managed effectively to their conclusion.

Jadu XFP (XForms Professional) by NPS

Northgate Public Services UK Limited

Digital service delivery: build end-to-end digital transactions for service requests, reporting, applications, eBookings and payments. Non-technical tools to build secure, simple-to-use customer forms linked to processing engines and payment service providers; powerful developer tools for integration with extension points to connect to CRM, PSP, FMS, other line of business systems.

NPS Single Person Discount Review Service

Northgate Public Services UK Limited

To provide councils with an accurate and cost effective means of identifying and removing fraud and error across their Council Tax Single Person Discount caseload.

NPS Transact - Register and Case Management

Northgate Public Services UK Limited

Allows public sector organisations to create, maintain, and resolve cases efficiently in line with legislative requirements and business lifecycles. A modern Digital-by-Default service, with information held once and can be shared many times. It is open to allow integration and automation and contains an integral workflow management component

NPS Transact - Revenue Collection and Enforcement

Northgate Public Services UK Limited

Allows public sector organisations to calculate, bill, collect and enforce the payment of a tax, levy or duty in line with their legislative and business requirements. Provides rules bases and calculation engines that underpin the charging criteria for a tax whether it is person, property, vehicle or item based.

NPS CONNECT Duty Management Solution - SaaS

Northgate Public Services UK Limited

CONNECT Duty Management provides a complete tailored solution to the growing complexities of Human Resource Management. The solution designed to aid the planning of resources, improve efficiency and reduce risk through incorporation of configuration to manage legislative compliance and employee welfare.

Channel Strategy

Equal Experts UK Limited

Designing channel strategies to determine the optimal place for customer interactions - matching the complexity and nature of interactions to the most appropriate option (including web, mobile, app, contact centre and in-person) supported by cloud-based services. Successful channel shift drives customers to use the intended channels to achieve desired outcomes.

Resolver Analytics - Service Benchmarking

Resolvercouk Limited

Resolver Analytics is a powerful online insight portal that can benchmark your complaint/ customer success against peer organisations and best performing. Through industry and new complaint metrics & unique data, you can visualise genuinely actionable insight. Observe early warnings, market trends, identify opportunities for improvement and increase your customer satisfaction.

SmartSurvey Business Team Survey Tool

SmartSurvey Limited

SmartSurvey is a UK-based online questionnaire tool which can be used to create and collect data through Online Forms, Emails, and QR codes. Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, and much more.

SmartSurvey Enterprise Individual Survey Software

SmartSurvey Limited

SmartSurvey is a UK-based, enterprise-level, online survey tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, FFT Friends and Family Tests and much more.

Text Message Survey Tool by SmartSurvey

SmartSurvey Limited

SmartSurvey is a UK-based online survey tool which can be used to create and collect data through online Forms. SmartSurvey also allows you to distribute your mobile friendly surveys via SMS (text messages), which you can fully customise.

SMS Survey Tool by SmartSurvey

SmartSurvey Limited

SmartSurvey is a UK-based online survey tool which can be used to create and collect data through online Forms. SmartSurvey also allows you to distribute your mobile friendly surveys via SMS (text messages), which you can fully customise.

Resolver Customer First - Intelligent Complaint Resolution

Resolvercouk Limited

An independent customer centric assisted complaint management platform, informing citizens of their rights, setting expectations and allowing the citizens to raise complaints, problems and issues. Then helping the organisation to efficiently gather, understand, predict, respond and resolve. Reduce inappropriate complaints, reduce costs, understand your customer's issue and improve services.

Jadu Digital Self-Service Platform by NPS

Northgate Public Services UK Limited

Spacecraft's Digital Customer Self-Service Platform is a web-based customer experience management solution for digital service delivery through real-time collaborative case management. It enables business users to own and manage digital service delivery. MyAccount, epayments and citizen portal features are provided with integration to common Line Of Business systems.

Jadu CXM (Customer Experience Management) by NPS

Northgate Public Services UK Limited

Spacecraft's Digital Customer Self-Service Platform is a web-based customer experience management solution for digital service delivery through real-time collaborative case management. It enables business users to own and manage digital service delivery. MyAccount, epayments and citizen portal features are provided with integration to common Line Of Business systems.

Jadu CMS (Content Management System) by NPS

Northgate Public Services UK Limited

Simple-to-use content management and publication tools for non-technical authors and editors, with robust governance and workflow. Resilient, performance and affordable, with secure multi-tenanted hosting. Adherence to web standards and full support for responsive design means websites which are accessible to all users, on all devices.

SurveyOptic

SocialOptic Ltd

SurveyOptic is a digital survey solution for delivering and managing questionnaires, surveys, web forms and polls for research, consultations, feedback and assessments. It enables measurement of engagement and satisfaction, and requirements gathering for staff, customers, patients and key stakeholders, delivering real-time insights, analytics and analysis for data-driven decision making.

Market Research Survey Tool by SmartSurvey

SmartSurvey Limited

SmartSurvey is a UK-based online market research tool which can be used to carry out surveys online. SmartSurvey also allows you to purchase respondents to take part in your surveys easily and cost effectively.

SmartSurvey Enterprise Team Survey Tool

SmartSurvey Limited

SmartSurvey is a UK-based, enterprise-level, online survey & questionnaire tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, FFT Friends and Family Tests and much more.

Customer Experience Platform by SmartSurvey

SmartSurvey Limited

SmartSurvey is a UK-based online survey & questionnaire tool which can be used to measure customer experience and satisfaction through the power of the internet. SmartSurvey helps you engage with your customers and stakeholders through various channels, including your Website or by sending Emails and SMS Text messages.

Questionnaire Software Tool by SmartSurvey

SmartSurvey Limited

SmartSurvey is a UK-based, enterprise-level, online survey tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, FFT Friends and Family Tests and much more.

SmartSurvey Enterprise Plus Survey Tool

SmartSurvey Limited

SmartSurvey is a UK-based, enterprise-level, online survey tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, 360 Surveys, Market Research, Training Evaluation, Assessments, Audits, Tests and much more.

Feedback Survey Tool by SmartSurvey

SmartSurvey Limited

SmartSurvey is a UK-based, enterprise-level, online survey tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, FFT Friends and Family Tests and much more.

Patient Experience Survey Platform

SmartSurvey Limited

SmartSurvey is a UK-based online survey tool which can be used for Patient Experience & Feedback (including FFT). The NHS and other healthcare providers can collect secure patient feedback anonymously through dynamic Online Forms, Emails, SMS and even using Kiosks (online & offline).

NPS Abdominal Aortic Aneurysm (AAA) SMaRT Version 9.5.1

Northgate Public Services UK Limited

AAA SMaRT Version 9.5.1 provides Screening Managers with a fully integrated, pathway compliant management, operational and reporting toolkit to simplify the delivery of AAA Screening Programmes.