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34 results found

34 results found containing Mozaic-Services Limited in All categories

  • Market Price Assessment & Benchmark

    Mozaic-Services Limited

    This service provides a market price assessment for any area of your heritage and/or cloud estate. We use our comprehensive market pricing models to value each service area, normalising for size and complexity and taking into account any unique requirements and constraints that you may have within your estate.

  • Digital Service Management Operational Services

    Mozaic-Services Limited

    A fully operational Digital Service Management service to manage your digital, cloud and heritage estate and deliver operational excellence. Our suite of ITIL-aligned, modularised service components enable you to manage all your services in full alignment with any existing Service Management capabilities.

  • ServiceNow License Resale

    Mozaic-Services Limited

    A Service to purchase ServiceNow Subscriptions via Mozaic for any ServiceNow Modules. This service typically works in concert with our ServiceNow Tooling Implementation Service and affords our clients the opportunity to purchase the following ServiceNow modules: ITSM, ITOM, ITBM, SAM, GRC, SecOps, HR, App Engine and CSM.

  • Cloud Operations Managed Service

    Mozaic-Services Limited

    Mozaic provides purpose-built managed support service for clients developing digital services. Based on proven Blueprint for Cloud Operations, we implement integrated Digital Service Management and ongoing support for digital services. Covering acceptance into service, monitoring, alerting, support desk, integrated service management for digital services deployed to public and private cloud.

  • Blueprint for Cloud Operations

    Mozaic-Services Limited

    Mozaic provides a design/planning service to create a proven Blueprint for Cloud Operations. Collaboratively designing an integrated Digital Service Management capability for the operation and on-going support of cloud-based digital applications. Covering acceptance into live, monitoring, alerting, operational support, integrated service management for digital services deployed to public/private cloud.

  • ServiceNow Managed Service

    Mozaic-Services Limited

    A Service which provides you with 1st, 2nd and 3rd line support for your ServiceNow platform, and offering you the opportunity to augment with a development capability on a dedicated resource basis to deal with project and initiative peaks and troughs.

  • Cloud Maturity / Capability Assessment

    Mozaic-Services Limited

    A full assessment of your maturity in managing Cloud Services encompassing: Organisation, Process, Governance and Tooling. Using CMMi-style assessment we review both Cloud and Heritage estates and identify where Cloud could further accelerate agility and reduce cost. Our rigorous assessment identifies current strengths and weaknesses, and delivers an improvement roadmap.

  • ServiceNow Upgrade Service

    Mozaic-Services Limited

    Upgrading your ServiceNow instance to the latest version, employing best practice of approach and delivering outcome certainty, operational stability and minimal downtime to your mission critical platform. This service relieves the pressure on organisations to manage upgrades at the same time as providing an ongoing change and operational service.

  • IT Service Management (ITSM) Tooling Assessment & Planning

    Mozaic-Services Limited

    A service to assess your Service Management tooling requirements for your whole IT estate, including Cloud services. This service reviews your current implemented toolsets as well as business, technical and financial factors to build a comprehensive and commercially robust ITSM tooling strategy.

  • DDaT Professions Framework Service

    Mozaic-Services Limited

    This service defines and implements a complete Professions Framework for your digital and IT skills base, based on SFIA and the DDaT professions standard, developed in close collaboration with you to encompass both your current and future workforce requirements.

  • Digital Service Management Operating Model Assessment and Design

    Mozaic-Services Limited

    A design and implementation service for building strong service management across your estate. Our approach encompasses organisation, process, governance and tooling. We use our Agile methodology to work with you to iteratively build the capabilities that you need to manage both traditional and cloud services.

  • CloudBees: Enterprise DevOps and Service Management Automation & Integration

    Mozaic-Services Limited

    This service provides a standard set of workflows and tools to remove friction between Portfolio and Product Management, DevOps Continuous Delivery approaches and Service Management teams. Our team maximise the use of existing tools to design and build standard ways of working, reducing friction between Change and Service Delivery teams.

  • Cyber Security Log Aggregation and Analytics Platform Implementation Service

    Mozaic-Services Limited

    Supporting clients through implementation of a centralised cyber-security log collection, aggregation, interrogation and alerting platform. The approach uses an initial rapid discovery phase to understand the current landscape and delivers an initial MVP being released into Production and a managed roll-out to your product teams.

  • Atlassian Tooling Implementation

    Mozaic-Services Limited

    Supporting clients through implementation of Atlassian solutions, covering deployment of any variant of the Jira, Jira ServiceDesk and Confluence suite. Leveraging Mozaic's proven consulting methodology, understanding of digital operations and knowledge of the Atlassian suite, we assess your current use of the products and how these are integrated operationally.

  • Service Architecture and CMDB Design and Build

    Mozaic-Services Limited

    This service defines and builds a strong Service Architecture for your CMDB. It provides the construct for the businesses and users that consume IT services, the services delivered to the business, the links between IT services, their providers, and service agreements and discovery tools; ensuring currency of IT assets.

  • Sourcing Strategy, Commercial and Procurement Support

    Mozaic-Services Limited

    Service provides a full set of capabilities to develop a commercial and procurement strategy for any IT Service and support it on an ongoing basis. It covers cloud, commodity and managed-service procurements. Our commercial and procurement strategy and support service helps challenge incumbents, re-compete existing requirements or buy new services.

  • Mozaic Process and Automation Analysis Assessment and Planning

    Mozaic-Services Limited

    To ensure your automation project delivers exactly what the business needs, our service is a fact-finding and analysis programme to confirm and identify the right projects. Delivered by experts using our proven methodology, we help you to target the best opportunities with significant returns.

  • Cyber Security Risk Assessment and Planning

    Mozaic-Services Limited

    Assessment of your Cyber Security practices. Focussed on Cyber Security capabilities associated with technology services and environment to:   1) Strengthen cybersecurity capabilities. 2) Enable effective and consistent evaluation and benchmark of cybersecurity capabilities. 3) Share knowledge and best practice. 4) Enable prioritisation of actions and investments to improve security posture

  • Service Desk Shift Left Service

    Mozaic-Services Limited

    This service assesses, plans and delivers a radical shift-left through a combination of improved quality and use of the knowledge base increasing 'self help', AI technology and 'virtual agents', high levels of service orchestration removing manual intervention and our Problem Management approach removing the root cause of high volume issues.

  • Well Architected Framework Reviews

    Mozaic-Services Limited

    A review of your Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform (GCP) implementations. We assess alignment to industry standards, including the Well Architected Framework and NCSC Cloud Security Principles, examining the architecture, cloud delivery operating model, security controls and mechanisms for Continuous Integration and Continuous Delivery (CICD).

  • DevOps Assessment, Planning and Delivery Service

    Mozaic-Services Limited

    This service assists you plan and manage transition to DevOps, drive improvements or support your DevOps operations. The service comprises DevOps maturity assessment, resource augmentation and managed service to support DevOps implementation, including where required, deployment of the SAFe methodology and integration with existing Service Management to enable scalability.

  • Cloud Optimisation

    Mozaic-Services Limited

    This service will examine your Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure Public Cloud Service and ensure that it is optimised for cost, performance, resilience and security. Our Cloud Consultants and DevOps Engineers undertake a thorough review of your Public Cloud services, identifying opportunities for improvement.

  • Service Transition Support

    Mozaic-Services Limited

    This service delivers robust transition planning and support of new, updated and retired services and suppliers. The service includes the provision and co-ordination of skilled resources with a common and proven transition framework to support and execute effective change whilst managing the risks of complex transition periods.

  • Automation Opportunity Assessment

    Mozaic-Services Limited

    This service uses tried and tested methods to assess and measure operational IT delivery processes and identify opportunities to use automated approaches to remove risk, cost and delivery delay. The outcome of this assessment is a costed roadmap of automation delivery, and a high level business case to support investment.

  • ServiceNow Tooling Implementation

    Mozaic-Services Limited

    Service supports clients through implementation of a ServiceNow solution. The approach uses business, technical and market expertise together with our deep understanding of this industry leading platform to deliver maximum value. Our expertise extends across the following ServiceNow Modules: ITSM, ITOM, ITBM, SAM, GRC, SecOps, HR, App Engine and CSM.

  • Digital.ai XebiaLabs: Enterprise DevOps and Service Management Automation & Integration

    Mozaic-Services Limited

    This service provides a standard set of workflows and tools to remove friction between Portfolio and Product Management, DevOps Continuous Delivery approaches and Service Management teams. Our team maximise the use of existing tools to design and build standard ways of working, reducing friction between Change and Service Delivery teams.

  • Enterprise DevOps and Service Management Automation & Integration

    Mozaic-Services Limited

    This service provides a standard set of workflows and tools to remove friction between; Portfolio and Product Management, DevOps Continuous Delivery approaches and Service Management teams. Our team maximise the use of existing tools to design and build standard ways of working, reducing friction between Change and Service Delivery teams.

  • IT Service Management (ITSM) Tooling Implementation

    Mozaic-Services Limited

    This Service supports clients through implementation of an ITSM tooling solution or to drive more value from their existing implementation. The approach uses business, technical and market expertise together with our deep understanding of industry leading ITSM platforms to deliver maximum value.

  • ServiceNow Re-Implementation Service

    Mozaic-Services Limited

    A Service which enables clients to conduct a full ServiceNow platform re-implementation following best practice, and using a tried and trusted approach. With a move to a minimum of 1 upgrade per year, the emphasis on moving your ServiceNow implementation closer to an OOTB model has never been more important.

  • Cloud Migration Planning and Delivery

    Mozaic-Services Limited

    Using our proven approach to assess, plan and deliver implementation of services to the Cloud, we support migration of specific systems or entire datacentre and Hosting services. We create a migration roadmap, build the tooling and manage the migration of workloads, delivering full benefits of Digital Operations and Cloud services.