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9 results found containing CW Squared in All categories

  • Digital Strategy & Transformation Service

    CW Squared Ltd

    Enabling the next chapter of digital transformation requires moving beyond cloud infrastructure investments into the mindset of an organisation. CW Squared enables a digital transformation that aligns digital and service strategy to their cloud investment whilst instilling the culture required to accelerate future transformative change.

  • Contact Centre as a Service (CCaaS)/Unified Communications as a Service (UCaaS)

    CW Squared Ltd

    Unified Communications and Contact Centre services delivering an omnichannel cloud communications solution including telephony, webchat, video, email, IM, conference calls, collaboration, online meetings; call recording, customer journey reporting, speech analytics & workforce management. Plus Intelligent Virtual Agents, Conversational AI, Voice Biometrics and PCI Payments

  • Cloud Communications Planning and Readiness Service (Cloud Ready)

    CW Squared Ltd

    Cloud Ready is a cloud delivery framework designed by experts in cloud communications design, implementation and management. Cloud Ready provides clarity on the latest cloud communication technology, inventory assessments, networking design and readiness, service and support design, security considerations and business case creation.

  • Voice for Microsoft Teams

    CW Squared Ltd

    Leverage your investment in Microsoft Teams to bring enterprise-grade network and resilience to your business voice communications, whilst enjoying significant cost savings compared to Microsoft calling plans and allowing you to extend the value of your existing 365 licence fees.

  • Virtual Agent/Artificial Intelligence (AI) for Customer Services

    CW Squared Ltd

    Our AI Studio is a web-based platform that allows users to instantly create, manage and deploy Virtual Agents within our no-code environment. Our drag-n-drop interface means you focus on designing the best customer experience possible, while we take care of the rest. Our solution is telephony and contact centre agnostic.

  • Agile Change Fast Start

    CW Squared Ltd

    Implementing agile methodologies can help your organisation embrace technological excellence, good design, and sustainable development. Tailored to your exact needs, our agile change programme assesses the agile readiness of your organisation and provides a transformational springboard to rapidly scale and deliver permanent change.

  • Telecom Expense Management

    CW Squared Ltd

    Our Telecom Expense Management (TEM) service involves the analysis of telecom service orders, inventory, bills and disputes; in order to reduce telecom spend. It includes services across your entire telecom lifecycle, from initial orders to ongoing management and contract terms, including auditing, inventory, project management, trouble ticketing and escalation management.

  • Zoom Video Communications/Managed Service

    CW Squared Ltd

    There are plenty of audio-visual suppliers who can rack and stack video conferencing solutions. However, there aren’t many companies that know how to create a video-enabled collaborative business. As an accredited Zoom solution provider, we specialise in getting the best from the technology – saving you time, effort and money.

  • Contact Centre as a Service (CCaaS) Integration and Delivery

    CW Squared Ltd

    Systems integration and delivery of omnichannel cloud contact centre services including Unified Communications, Conversational AI, Intelligent Virtual Agents IVA (Messaging/Voice) and Communications Platform as a Service (CPaaS). We are customer experience experts delivering meaningful outcomes through next-generation cloud communications services.