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2 results found containing Britannic Technologies in Cloud software in the category Sales

  • PCI Payment System - DTMF masking

    Britannic Technologies

    Cloud Firewall technology auto-mutes calls when rfc2833 compliant DTMF is detected to securely capture payment card details during a live call when speaking with an agent and de-scopes the telephony environment from PCI DSS for payments. This certified PCI DSS Level 1 solution enables call recording compliance and IVR integration.

  • REWARDS - Holistic Multi-Channel MI and Gamification

    Britannic Technologies

    Take your contact centre to the next level with Holistic Multi-Channel MI and Gamification. REWARDS gamifies your employee experience; encouraging and rewarding specific behaviours. Host tournaments, collect data to map user performance against process automation, reward staff; points, money, bonuses. We'll abolish absenteeism, turbo-charge productivity and re-engage bored CC agents.