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10 results found

10 results found containing Britannic Technologies in Cloud software

PCI Payment System - DTMF masking

Britannic Technologies

Cloud Firewall technology auto-mutes calls when rfc2833 compliant DTMF is detected to securely capture payment card details during a live call when speaking with an agent and de-scopes the telephony environment from PCI DSS for payments. This certified PCI DSS Level 1 solution enables call recording compliance and IVR integration.

Mitel Hosted IP Telephony, Unified Comms and Contact Centre

Britannic Technologies

Make your customer communications fast, simple and personal. Mitel solutions enable you to create omnichannel & personalised experiences, collaborative customer service across single or multi-site organisations and facilitates for a range of complimentary integrations that add even more value to your business. Each bespoke build is tailored to your business.

Webchat / click to call, co-browsing, video calling - WebRTC

Britannic Technologies

Web Real-Time Communications, enables peer-to-peer browser-based applications for voice, video, file sharing and chat (similar to Skype, without browser software plug-ins). WebCall is a cloud “Digital Collaboration” service improving citizen communication over digital platforms . WebCall can be integrated into existing telephony and contact centre platforms - supporting Omni-channel contact.

SIP Trunking Service - netX

Britannic Technologies

SIP telephone routing service to support move from PSTN / ISDN network to next generation SIP / IP calling. Provides cost reduction from line consolidation and replacement of expensive legacy analogue and digital lines with IP call routing. Supports business continuity with resilient call routing.

AmiAI - Conversational AI Digital Agent

Britannic Technologies

Ami is a cloud-based Conversational AI and the first digital agent that learns from having real conversations with customers and colleagues. Using AI and Machine Learning she expands her knowledge, provides interactive support, reduces the cost to serve, enables self-service, connects digital platforms to people and improves citizen services 24/7.

REWARDS - Contact Centre Gamification

Britannic Technologies

Take your contact centre to the next level with gamification. REWARDS gamifies your employee experience; encouraging and rewarding specific behaviours. Host tournaments, collect data to easily map user performance against process automation, reward staff with points, money and bonuses. We'll abolish absenteeism, turbo-charge productivity and re-engage bored contact centre agents.

INBOX - Social Media Monitoring

Britannic Technologies

INBOX allows clients to connect and monitor to all their social channels and respond and route accordingly. It has advanced marketing and service functionality and allows integration into any contact centre solution or CRM system. Customer sentiment is also indicated.

INBOX - Digital Interactions Management

Britannic Technologies

Our INBOX allows any digital interaction or textual task (event) to be blended into single or multiple queues. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule.

Smart Self Service

Britannic Technologies

Smart Self Service allows clients to expose customer or user facing functionality from legacy core systems of record to users requiring an optimised and simple sub routine process. Our solution can expose advanced features and modules for a complete Online Account Management setup.

FORMS - Data Capture and Management

Britannic Technologies

FORMS allows your end users to build contextual forms and screens that help to digitise and automate processes internally, externally and simplify the process of data capture and data access. Forget manual inputting or flicking between multiple applications, it’s simple and quick for data to be collected, curated and updated.