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71 results found

71 results found containing Amazon in Cloud software in the category Customer relationship management (CRM)

  • Amazon Connect

    Amazon Web Services EMEA Sarl, UK Branch

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Amazon Connect

    Methods Business and Digital Technology Limited

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Alscient Amazon Connect

    Alscient Limited

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • transACT Amazon Connect

    Transact Technology Solutions

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Nomidio IDC - Identity as a Service for Amazon Connect

    NOMIDIO

    Nomidio IDC is a biometrically secure ID Authentication service for CIAM, IAM and DevOps environments. Nomidio is a Password Free, 'register once, use many' service allowing multiple organisations to leverage a single identity reducing propagation and risk. Particularly suited to Contact Centres and Amazon Connect.

  • Amazon Connect Cloud Voice Omni Channel Cloud Solution

    CONNECT MANAGED SERVICES (UK) LIMITED

    Amazon Connect by Conn3ct delivers robust contact centre voice capabilities, call back, ACD, IVR, AI, call recording and reporting

  • Amazon Connect

    Bytes Software Services

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. bsscloud

  • Amazon Connect

    Mission Labs Limited

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. Mission Labs implemented/managed.

  • boxxe Amazon Connect

    BOXXE LIMITED

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Insight Amazon Connect

    Insight

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Digital Space University Clearing Line

    Digital Space Cloud Services Limited

    The University Clearing Line answers calls for seasonal high-volume calls 24/7. Leveraging natural language processing using Amazon Alexa technology and Cloud Telephony from Amazon Connect, it reduces agent load, improves DR , scales dynamically and integrates with your existing telephony or provides agents with soft phone

  • Barracuda Web Application Firewall

    COOLSPIRiT

    Barracuda Web Application NextGen Firewall, highly scaleable security solution protects applications from both targeted and automated attacks both on-prem or in the cloud with Amazon Web Services, Azure and Google Cloud Platform. Security is integrated into various firewall technologies as web filtering, malware, intrusion prevention, threat protection & anti-spam protection

  • Smart Chat Framework

    Mobile Edge UK

    AI Chat service for Amazon Echo, Facebook and websites. AIML (version 2.0) is used to provide a common knowledge base, providing consistent responses across all channels. Can link to trained neural networks and authentication (IDV) services for account and status checking.

  • SmartAgent App - agent desktop for Amazon Connect

    Mission Labs Limited

    Our powerful SmartAgent app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. Your agents focus on providing answers rather than figuring out why and who they’re talking to.

  • Civica Licensing and Permit Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows licence and permit applications to be submitted as hard-copy or via a self-service portal that is processed as the Law dictates. Supports complex license and permit management workflow and referral processes.

  • Civica Parliamentary Questions, Ministerial & Treat Official Correspondence Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the processing of Parliamentary Questions (with real-time interaction with the PQ system), the management of Ministerial Correspondence and Treat Official Correspondence (case management).

  • Digital Space Symbee Connect

    Digital Space Cloud Services Limited

    Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect providing Enterprise OmniChannel features that supports Voice (In/Out/Direct Agent), Callback, Preview Dial, Email, WebChat, SMS/MMS, Social Messaging and OmniChannel Reporting. Other features include Headset Integration, Supervisor, Voicemail, Presence, Agent Stats, Work Codes and CRM Integration.

  • Arcus Symbee Connect

    Arcus Global Limited

    Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect providing Enterprise OmniChannel features that supports Voice (In/Out/Direct Agent), Callback, Preview Dial, Email, WebChat, SMS/MMS, Social Messaging and OmniChannel Reporting. Other features included Headset Integration, Supervisor, Voicemail, Presence, Agent Stats, Work Codes and CRM Integration.

  • Civica FOI, EIR, Subject Access Request, Information Request, GDPR Case Management for Local Gov

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.

  • Civica Correspondence and Enquiry Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.

  • Civica FOI, EIR, Subject Access Request, Information Request and GDPR Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.

  • Civica Complaints Management and Customer Feedback Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.

  • Civica Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form..

  • Civica Human Resource (HR) and Employee Relations Management (iCasework Case Management )

    Civica UK Limited

    A highly configurable and scalable SaaS solution for HR case management deployed securely upon Amazon Web Services (AWS). Allows recording and processing of multiple HR case types including general enquiries, capability, grievance, disciplinary, redeployment and sickness. It’s accessible via a self-service portal using mobile devices and traditional laptops and PCs.

  • Civica Human Relations (HR) and Employee Relations Management for Local Government (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution for HR case management deployed securely upon Amazon Web Services which allows the recording and processing of multiple HR case types including general enquiries, capability, grievance, disciplinary, redeployment and sickness. Accessible via a self-service portal using mobile devices and traditional laptops and PCs.

  • BigCommerce Ecommerce Store

    CTI Digital

    Plan, Design, and Build a BigCommerce, BigCommerce Enterprise, Ecommerce online store. Migrate, Upgrade from End of life Magento Community or Enterprise Edition or Shopify. Back office integrations with ERP, CRM and Account systems. WCAG accessibility, PCI compliant. Mobile first responsive, portal, international, multi-site, webshop, marketplace, online payment.

  • Shopify Ecommerce Store

    CTI Digital

    Plan, Design, and Build a Shopify, Shopify Plus, Ecommerce online store. Migrate, Upgrade from End of life Magento Community or Enterprise Edition to Shopify. Back office integrations with ERP, CRM and Account systems. WCAG accessibility, PCI compliant. Mobile first responsive, portal, international, multi-site, webshop, marketplace, online payment.

  • Magento 2 Ecommerce Store

    CTI Digital

    Plan, Design, and Build a Magento 2 Commerce, Open Source License Ecommerce online store. Migrate, Upgrade from End of life Magento Community or Enterprise Edition to Magento2. Back office integrations with ERP, CRM and Account systems. WCAG accessibility, PCI compliant. Mobile first responsive, portal, international, multi-site, webshop, marketplace, online payment.

  • pagespry Publication Automation & Pagination

    Pindar Creative

    Catalogue or directory automation by importing images and data into our user friendly drag 'n' drop interface. Assign flexible templates to create your publication running order in minutes, whilst maintaining corporate branding. Select appropriate plugins to output for print, web, Amazon/Google feeds and/or digital editions to achieve your finished product

  • HGS Automated Digital Workforce; Amazon-Lex Chatbot, Intelligent and Cognitive Automation

    HGS UK

    Our certified automation experts support and deliver tailored HGS Automated Digital Workforce Software for Artificial Intelligence (AI), Machine Learning (ML), cognitive automation, RPA; interaction automation (Chatbot), OCR/ICR across all industry leading platforms. HGS is a trusted UK Government Tier 1 supplier with 100+ automated solutions ensuring reliability, security and compliance.