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20 results found

20 results found containing AWS in Cloud software in the category Virtual agents

  • BMC Helix ITSM

    Fusion Business Solutions

    BMC Helix is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the overall cost of Service Management for the digital enterprise. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix.

  • BMC Helix Digital Workplace Advanced

    Fusion Business Solutions

    BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is an Elite Partner of BMC, reselling Digital Workplace.

  • BMC Helix Chatbot - Premium

    Fusion Business Solutions

    BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.

  • BMC Helix Platform

    Fusion Business Solutions

    BMC Helix Platform Fee includes Service activation, Assignment of a Business Relationship Manager (BRM), ITSM Single Sign-on BMC Helix Client Gateway, BMC Helix Custom Applications with integration tasks (limited capacity). Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.

  • BMC Helix Cognitive Automation

    Fusion Business Solutions

    BMC Helix Cognitive Automation utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

  • Conversational AI Chatbot Solutions

    DATA PILLAR LIMITED

    DataPillar design and build a conversational experience between bots and humans. We build AI-Powered cloud based speech-based assistants and chatbots supporting 24+ languages to automate communication and create personalised customer experiences / Journey using NLP for all B2B and B2C customers.

  • Digital Space Automated Dialler

    Digital Space Cloud Services Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Arcus Automated Dialler

    Arcus Global Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Zendesk Sunshine via Netpremacy

    Netpremacy Limited

    Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.

  • Data & Artificial Intelligence Cloud Solutions

    DATA PILLAR LIMITED

    Data Pillar is a Data Driven, AI & Cloud focused solution & consulting experts. Using a combination of data, technology, business intelligence, analytics and creativity, we analyse the quality and value of data and touchpoints to help companies succeed in achieving their strategic goals.

  • Arcus Cloud Contact Centre

    Arcus Global Limited

    Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other products such as Arcus Answer and the Arcus Automated Dialler.

  • Digital Space Cloud Contact Centre

    Digital Space Cloud Services Limited

    Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other products such as Arcus Answer and the Arcus Automated Dialler.

  • Digital Space Symbee Connect

    Digital Space Cloud Services Limited

    Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect providing Enterprise OmniChannel features that supports Voice (In/Out/Direct Agent), Callback, Preview Dial, Email, WebChat, SMS/MMS, Social Messaging and OmniChannel Reporting. Other features include Headset Integration, Supervisor, Voicemail, Presence, Agent Stats, Work Codes and CRM Integration.

  • Arcus Answer Bin Line

    Arcus Global Limited

    Arcus Answer Bin Line responds to calls for high volume local authority bin enquiries including “when is my bin being emptied” and “my bin has been missed” 24/7. Leveraging natural language processing using Amazon Alexa technology, it reduces the load on Agents, scales dynamically and integrates with your existing telephony.

  • Digital Space Answer

    Digital Space Cloud Services Limited

    Arcus Answer triages and deflect calls for your organisation 24/7. Leveraging natural language processing based on Amazon Alexa technology. Fast to deploy, it responds to common questions with pre-approved answers. It scales seamlessly, reduces call queues, and forwards complex calls to agents to resolve; improving both customer and staff satisfaction.

  • Arcus Symbee Connect

    Arcus Global Limited

    Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect providing Enterprise OmniChannel features that supports Voice (In/Out/Direct Agent), Callback, Preview Dial, Email, WebChat, SMS/MMS, Social Messaging and OmniChannel Reporting. Other features included Headset Integration, Supervisor, Voicemail, Presence, Agent Stats, Work Codes and CRM Integration.

  • Arcus Answer

    Arcus Global Limited

    Arcus Answer triages and deflect calls for your organisation 24/7. Leveraging natural language processing based on Amazon Alexa technology. Fast to deploy, it responds to common questions with pre-approved answers. It scales seamlessly, reduces call queues, and forwards complex calls to agents to resolve; improving both customer and staff satisfaction.

  • CRM IQ - Lateral Technology Customer Relationship Management (CRM)

    Lateral

    Lateral Technology's CRMIQ platform enables businesses to automate and streamline the customer relationship management process - through use of our powerful and flexible workflows, it is possible to manage requirements, automate processes, increase efficiencies and improve productivity - driving engagement and returns for stakeholders at every step of the journey.

  • Digital Space Answer Bin Line

    Digital Space Cloud Services Limited

    Arcus Answer Bin Line responds to calls for high volume local authority bin enquiries including “when is my bin being emptied” and “my bin has been missed” 24/7. Leveraging natural language processing using Amazon Alexa technology, it reduces the load on Agents, scales dynamically and integrates with your existing telephony.

  • Cloud Orchestration as a Service

    Viewdeck Consulting Limited

    Cloud solution designed to provide process automation and microservice integration across your application and people processes. Optimisation of through workflow, application integration and process optimisation. Bring together people and technology to create managed, joined up services across the enterprise.