Search results

51 results found

51 results found containing AWS in Cloud software in the category Customer service and support

  • XMA Skuid (managed AWS deployment)

    XMA Limited

    Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.

  • Nomidio IDC - Identity as a Service API from AWS Marketplace

    NOMIDIO

    Nomidio Identity as a Service (IDaaS) is a federated, biometrically secure ID Authentication service for API's and DevOps environments. Available from AWS Marketplace on a subscription basis, Nomidio IDaaS easily integrates into your infrastructure, providing secure identification for citizens or employees, reducing the risk of data propagation and minimising fraud.

  • AWS CRM SAAS

    Merkle

    A SAAS product offers our clients a pre-configured AWS cloud hosted CRM platform that can be used to integrate their customer data and associated transactional history for marketing use.

  • DevOps Hosted Platform

    BDQ

    BDQ provide a hosted DevOps platform based on the Atlassian Stack (Jira, Confluence, Bitbucket and JIRA Service Desk), alongside Zephyr, Sonatype and Dynatrace. We host this solution on virtual infrastructure provided by UKCloud, a provider which focuses purely on the UK public sector, or AWS.

  • XMA Skuid (Salesforce managed package deployment)

    XMA Limited

    Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.

  • Civica Parliamentary Questions, Ministerial & Treat Official Correspondence Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the processing of Parliamentary Questions (with real-time interaction with the PQ system), the management of Ministerial Correspondence and Treat Official Correspondence (case management).

  • Civica Licensing and Permit Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows licence and permit applications to be submitted as hard-copy or via a self-service portal that is processed as the Law dictates. Supports complex license and permit management workflow and referral processes.

  • Drupal Managed Service

    Moortec Solutions Ltd

    Moortec’s Drupal Hosting Service for the Cloud provides a managed hosting platform for Drupal-based Internet and Intranet web sites and services. Available on a range of commercial and secure underlying cloud hosting platforms (including AWS, VMware, Azure), for entry level and enterprise scale Drupal applications.

  • Leidos Cloud Services Technical Support

    Leidos Innovations UK Limited

    Cloud Support from Leidos Technical Services delivers technical coordination to perform and orchestrate the resolution and fulfilment lifecycle of Cloud support (AWS/Azure/UK Cloud) and application services (L1/L2/L3). Managing supporting infrastructure and service component Events, Incidents and Requests to agreed service levels relevant to business priorities and underpinning contract terms.

  • Civica CRM and Case Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s fully mobile-responsive, low-code iCasework CRM / Case Management platform enables dynamic forms and workflow to be easily created supporting a range of service areas. A ‘My Account’ function enables self-service and staff views include screens for CSAs and capability for mobile workers.

  • Civica Human Resource (HR) and Employee Relations Management (iCasework Case Management )

    Civica UK Limited

    A highly configurable and scalable SaaS solution for HR case management deployed securely upon Amazon Web Services (AWS). Allows recording and processing of multiple HR case types including general enquiries, capability, grievance, disciplinary, redeployment and sickness. It’s accessible via a self-service portal using mobile devices and traditional laptops and PCs.

  • Cloud Contact Centre-as-a-Service

    Clear Visual Communications Ltd

    CxEngage, is a cloud contact centre solution, that was built with the everyday challenges contact centres face. CxEngage cloud solution helps contact centres deliver the fundamentals needed to power seamless customer experiences.

  • Nomidio IDC - Identity as a Service for Amazon Connect

    NOMIDIO

    Nomidio IDC is a biometrically secure ID Authentication service for CIAM, IAM and DevOps environments. Nomidio is a Password Free, 'register once, use many' service allowing multiple organisations to leverage a single identity reducing propagation and risk. Particularly suited to Contact Centres and Amazon Connect.

  • Skuid (Salesforce managed package deployment)

    Softcat Limited

    Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.

  • BMC Helix Multi-Cloud Service Management

    Fusion Business Solutions

    BMC Helix Multi-Cloud Service Management is an add-on offering for BMC Helix ITSM that enables organizations to manage IT services in a hybrid, multi-provider environment with out-of-the-box integrations to address challenges related to cloud services and to enable DevOps. Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.

  • BMC Helix ITSM

    Fusion Business Solutions

    BMC Helix is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the overall cost of Service Management for the digital enterprise. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix.

  • BMC Helix Digital Workplace Advanced

    Fusion Business Solutions

    BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is an Elite Partner of BMC, reselling Digital Workplace.

  • BMC Helix Chatbot - Premium

    Fusion Business Solutions

    BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.

  • BMC Helix Platform

    Fusion Business Solutions

    BMC Helix Platform Fee includes Service activation, Assignment of a Business Relationship Manager (BRM), ITSM Single Sign-on BMC Helix Client Gateway, BMC Helix Custom Applications with integration tasks (limited capacity). Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.

  • BMC Helix Cognitive Automation

    Fusion Business Solutions

    BMC Helix Cognitive Automation utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

  • Civica Complaints Management and Customer Feedback Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.

  • Conversational AI Chatbot Solutions

    DATA PILLAR LIMITED

    DataPillar design and build a conversational experience between bots and humans. We build AI-Powered cloud based speech-based assistants and chatbots supporting 24+ languages to automate communication and create personalised customer experiences / Journey using NLP for all B2B and B2C customers.

  • Mobile Application Development

    Pulsion Technology Limited

    We specialise in custom Android and iOS mobile applications. You will have full access to our creative team and will receive a digital prototype of all features for approval, before we design and publish your responsive mobile application.

  • Contact Centre Omnichannel Communications Automation with AI

    OPSMATIX SYSTEMS LIMITED

    Our Artificial Intelligence (AI) platform automates processes involving omnichannel incoming messages (email, fax, voice, text...) in real time and frees up Contact Centre staff, thereby: • reducing costs, • increasing operational control whilst managing and lowering associated risks, • improving management of SLAs, and • improving customer satisfaction.

  • Digital Space Automated Dialler

    Digital Space Cloud Services Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Arcus Automated Dialler

    Arcus Global Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Civica Councillor and MP Contact Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s councillor and MP contact management solution enables questions from, and responses to, councillors, MPs and other key stakeholders to be fully traceable, reportable and managed in one place. The solution enables you to build appropriate levels of sign off into every response.

  • Civica Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form..

  • Civica Corporate and Statutory Complaints Management for Local Government (iCasework)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s Corporate and Statutory Social Care Complaints Management solution is designed to deliver efficient complaints management and to ensure compliance with requirements of the Health and Social Care Act and CQC. It includes complaints recording, handling, workflow, correspondence management, case tracking and reporting.

  • Civica Correspondence and Enquiry Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.