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29 results found

29 results found containing AWS in Cloud software in the category Customer helpdesk (service desk)

  • XMA Skuid (managed AWS deployment)

    XMA Limited

    Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.

  • AWS CRM SAAS

    Merkle

    A SAAS product offers our clients a pre-configured AWS cloud hosted CRM platform that can be used to integrate their customer data and associated transactional history for marketing use.

  • DevOps Hosted Platform

    BDQ

    BDQ provide a hosted DevOps platform based on the Atlassian Stack (Jira, Confluence, Bitbucket and JIRA Service Desk), alongside Zephyr, Sonatype and Dynatrace. We host this solution on virtual infrastructure provided by UKCloud, a provider which focuses purely on the UK public sector, or AWS.

  • XMA Skuid (Salesforce managed package deployment)

    XMA Limited

    Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.

  • Civica Licensing and Permit Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows licence and permit applications to be submitted as hard-copy or via a self-service portal that is processed as the Law dictates. Supports complex license and permit management workflow and referral processes.

  • Leidos Cloud Services Technical Support

    Leidos Innovations UK Limited

    Cloud Support from Leidos Technical Services delivers technical coordination to perform and orchestrate the resolution and fulfilment lifecycle of Cloud support (AWS/Azure/UK Cloud) and application services (L1/L2/L3). Managing supporting infrastructure and service component Events, Incidents and Requests to agreed service levels relevant to business priorities and underpinning contract terms.

  • Cloud Contact Centre-as-a-Service

    Clear Visual Communications Ltd

    CxEngage, is a cloud contact centre solution, that was built with the everyday challenges contact centres face. CxEngage cloud solution helps contact centres deliver the fundamentals needed to power seamless customer experiences.

  • Planon: Market leading Real Estate and Facility Management software

    Planon Ltd

    Planon is a global provider of IWMS (Integrated Workplace Management System) or CAFM (Computer Aided Facilities Management) software. Our 800 employees develop, implement and support the 100% web based Planon application, that is hosed in the cloud through our partner; Amazon Web Services (AWS).

  • Atlassian Software Licensing

    Daemon Solutions

    Atlassian licensing for Atlassian products, these include Atlassian Access, BitBucket, Confluence, Crowd, Halp, Jira Align, Jira Software, Jira Service Management, Jira Work Management, Opsgenie and Trello. We cater for the following Deployment types - private or public cloud (including AWS and Azure) or Atlassian Cloud.

  • BMC Helix Multi-Cloud Service Management

    Fusion Business Solutions

    BMC Helix Multi-Cloud Service Management is an add-on offering for BMC Helix ITSM that enables organizations to manage IT services in a hybrid, multi-provider environment with out-of-the-box integrations to address challenges related to cloud services and to enable DevOps. Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.

  • BMC Helix ITSM

    Fusion Business Solutions

    BMC Helix is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the overall cost of Service Management for the digital enterprise. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix.

  • BMC Helix Digital Workplace Advanced

    Fusion Business Solutions

    BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is an Elite Partner of BMC, reselling Digital Workplace.

  • BMC Helix Chatbot - Premium

    Fusion Business Solutions

    BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.

  • BMC Helix Platform

    Fusion Business Solutions

    BMC Helix Platform Fee includes Service activation, Assignment of a Business Relationship Manager (BRM), ITSM Single Sign-on BMC Helix Client Gateway, BMC Helix Custom Applications with integration tasks (limited capacity). Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.

  • BMC Helix Cognitive Automation

    Fusion Business Solutions

    BMC Helix Cognitive Automation utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

  • Custom Software Development

    Pulsion Technology Limited

    We provide custom software development services which transform the user experience and integrate with your existing business systems. Our custom software solutions are built using open source, PHP, AWS and Microsoft technologies and extend to multiple systems, such as Case Management, Workflow Management and Customer Relationship Management.

  • Civica Complaints Management and Customer Feedback Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.

  • Conversational AI Chatbot Solutions

    DATA PILLAR LIMITED

    DataPillar design and build a conversational experience between bots and humans. We build AI-Powered cloud based speech-based assistants and chatbots supporting 24+ languages to automate communication and create personalised customer experiences / Journey using NLP for all B2B and B2C customers.

  • Mobile Application Development

    Pulsion Technology Limited

    We specialise in custom Android and iOS mobile applications. You will have full access to our creative team and will receive a digital prototype of all features for approval, before we design and publish your responsive mobile application.

  • Application Design and Development

    Pulsion Technology Limited

    We provide application design and development services which transform the user experience and integrate with your existing business systems. Our application design and development solutions are built using open source, PHP, AWS and Microsoft technologies, and are delivered using various methodologies to meet your design and development requirements.

  • Contact Centre Omnichannel Communications Automation with AI

    OPSMATIX SYSTEMS LIMITED

    Our Artificial Intelligence (AI) platform automates processes involving omnichannel incoming messages (email, fax, voice, text...) in real time and frees up Contact Centre staff, thereby: • reducing costs, • increasing operational control whilst managing and lowering associated risks, • improving management of SLAs, and • improving customer satisfaction.

  • Zendesk Sunshine via Netpremacy

    Netpremacy Limited

    Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.

  • Service Desk and Customer Management as a Service

    Viewdeck Consulting Limited

    Simple, effective Service Desk / ticketing solution, offering broad range of help, problem and incident management requirements. Web-based, with ability to be adapted to suit business needs. End-User portal to register and track issues, full email integration. Supports telephone, web messaging and chat. Local government, Police, Education, NHS Client Base.

  • Customer Relationship Management Service

    Viewdeck Consulting Limited

    Providing enterprise scale, fully configurable Relationship Management supporting Account Management, Customer Management, Contacts, Calendar, Case management, email integration, campaign management, inbound and outgoing calls scheduling and task allocation. Includes reporting, dashboarding, visualisation, Workflow, Billing. Supports Mobile Devices. Can be secured to elevated/secure for Local Government, Education, NHS, Law Enforcement.

  • ServiceClarity KPI Reporting For Agile Delivery Managers

    Anaeko Ltd

    ServiceClarity is a KPI Reporting platform for Agile Delivery Managers. ServiceClarity automates the reporting of best-practice KPIs across Lean-Agile, SAFe (Scaled Agile Framework) and DevOps processes. ServiceClarity "Measures the KPIs that Matter" to Agile Delivery Managers, in order to measure progress, communicate value and deliver continual service improvement.

  • ServiceClarity KPI Reporting For Customer Support

    Anaeko Ltd

    ServiceClarity is for technology leaders and DevOps Managers to select best-practice KPIs, set targets and automate KPI reporting in order to understand, improve and optimise their customer support processes.

  • Nanowire AI customer feedback data platform

    Spotlight Data

    The Nanowire Customer and staff conversation and feedback analysis platform employs Artificial Intelligence to automate the processing of client feedback data. Understand large amounts of free text captured in feedback forms or transcripts. Users can discover emerging trends and clusters of issues over time with tools to investigate specific issues.

  • Resolver Customer First - Intelligent Complaint Resolution

    Resolvercouk Limited

    An independent customer centric assisted complaint management platform, informing citizens of their rights, setting expectations and allowing the citizens to raise complaints, problems and issues. Then helping the organisation to efficiently gather, understand, predict, respond and resolve. Reduce inappropriate complaints, reduce costs, understand your customer's issue and improve services.

  • Leidos Cloud Support Service Model

    Leidos Innovations UK Limited

    Leidos defines, designs and implements cloud support service models that deliver an integrated service across multiple suppliers and technologies. This service includes the operational model to deliver and maintain an ongoing effective service management discipline leveraging industry proven value for money frameworks.