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48 results found

48 results found containing AWS in Cloud software in the category Call centre

  • XMA Skuid (managed AWS deployment)

    XMA Limited

    Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.

  • Nomidio IDC - Identity as a Service API from AWS Marketplace

    NOMIDIO

    Nomidio Identity as a Service (IDaaS) is a federated, biometrically secure ID Authentication service for API's and DevOps environments. Available from AWS Marketplace on a subscription basis, Nomidio IDaaS easily integrates into your infrastructure, providing secure identification for citizens or employees, reducing the risk of data propagation and minimising fraud.

  • Insight Amazon Connect

    Insight

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Amazon Connect

    Mission Labs Limited

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. Mission Labs implemented/managed.

  • boxxe Amazon Connect

    BOXXE LIMITED

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Amazon Connect

    Bytes Software Services

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. bsscloud

  • XMA Skuid (Salesforce managed package deployment)

    XMA Limited

    Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.

  • Civica Parliamentary Questions, Ministerial & Treat Official Correspondence Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the processing of Parliamentary Questions (with real-time interaction with the PQ system), the management of Ministerial Correspondence and Treat Official Correspondence (case management).

  • Civica Licensing and Permit Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows licence and permit applications to be submitted as hard-copy or via a self-service portal that is processed as the Law dictates. Supports complex license and permit management workflow and referral processes.

  • Civica FOI, EIR, Subject Access Request, Information Request and GDPR Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.

  • Civica CRM and Case Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s fully mobile-responsive, low-code iCasework CRM / Case Management platform enables dynamic forms and workflow to be easily created supporting a range of service areas. A ‘My Account’ function enables self-service and staff views include screens for CSAs and capability for mobile workers.

  • Civica Human Resource (HR) and Employee Relations Management (iCasework Case Management )

    Civica UK Limited

    A highly configurable and scalable SaaS solution for HR case management deployed securely upon Amazon Web Services (AWS). Allows recording and processing of multiple HR case types including general enquiries, capability, grievance, disciplinary, redeployment and sickness. It’s accessible via a self-service portal using mobile devices and traditional laptops and PCs.

  • Cloud Contact Centre-as-a-Service

    Clear Visual Communications Ltd

    CxEngage, is a cloud contact centre solution, that was built with the everyday challenges contact centres face. CxEngage cloud solution helps contact centres deliver the fundamentals needed to power seamless customer experiences.

  • Amazon Connect

    Amazon Web Services EMEA Sarl, UK Branch

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • transACT Amazon Connect

    Transact Technology Solutions

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Alscient Amazon Connect

    Alscient Limited

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • Microsoft Teams and Cisco Reporting and Analytics - Clobba

    CODE SOFTWARE UK LIMITED

    Clobba is an advanced reporting and analytics tool for UC (Unified Communications) platforms including Microsoft Teams, Skype for Business AWS Connect and Chime and Cisco

  • Nomidio IDC - Identity as a Service for Amazon Connect

    NOMIDIO

    Nomidio IDC is a biometrically secure ID Authentication service for CIAM, IAM and DevOps environments. Nomidio is a Password Free, 'register once, use many' service allowing multiple organisations to leverage a single identity reducing propagation and risk. Particularly suited to Contact Centres and Amazon Connect.

  • Digital Analytics Services

    DATASUMI LTD

    Datasumi enables marketing professionals better understand online customer behaviour. Our team helps you implement KPIs that ensure you meet the campaign and marketing objectives and objectives. We use Adobe Analytics, Google Analytics, Salesforce.com APIs and AWS & Azure Cloud platforms.

  • BMC Helix Cognitive Automation

    Fusion Business Solutions

    BMC Helix Cognitive Automation utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

  • Civica Complaints Management and Customer Feedback Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.

  • Informatica Master Data Management (MDM) and Informatica Data Quality (IDQ)

    Bytes Software Services

    Stand up a new cloud data warehouse quickly, in AWS, Azure or Google Cloud. Address business needs with enhanced agility, scalability, cost savings and performance. Migrate existing data to the warehouse, deliver trusted insights to your business and scale integration workloads as the business grows. bsscloud

  • Conversational AI Chatbot Solutions

    DATA PILLAR LIMITED

    DataPillar design and build a conversational experience between bots and humans. We build AI-Powered cloud based speech-based assistants and chatbots supporting 24+ languages to automate communication and create personalised customer experiences / Journey using NLP for all B2B and B2C customers.

  • Contact Centre Omnichannel Communications Automation with AI

    OPSMATIX SYSTEMS LIMITED

    Our Artificial Intelligence (AI) platform automates processes involving omnichannel incoming messages (email, fax, voice, text...) in real time and frees up Contact Centre staff, thereby: • reducing costs, • increasing operational control whilst managing and lowering associated risks, • improving management of SLAs, and • improving customer satisfaction.

  • Digital Space Automated Dialler

    Digital Space Cloud Services Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Arcus Automated Dialler

    Arcus Global Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Civica Councillor and MP Contact Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s councillor and MP contact management solution enables questions from, and responses to, councillors, MPs and other key stakeholders to be fully traceable, reportable and managed in one place. The solution enables you to build appropriate levels of sign off into every response.

  • Civica Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form..

  • Civica Corporate and Statutory Complaints Management for Local Government (iCasework)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s Corporate and Statutory Social Care Complaints Management solution is designed to deliver efficient complaints management and to ensure compliance with requirements of the Health and Social Care Act and CQC. It includes complaints recording, handling, workflow, correspondence management, case tracking and reporting.

  • Civica Correspondence and Enquiry Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.