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84 results found

84 results found in Cloud software in the category Social media monitoring

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Montvieux Machine Intelligence - Social Media

Montvieux

Cloud hosted service offering advanced anticipatory analysis and dashboard, drawing upon machine learning and novel visualisation techniques. The service includes techniques providing a rich interface for showing early warning of emerging events within social media and other available data in real time.

Datorama Marketing Analytics Platform

Datorama UK Ltd

Datorama’s Marketing Intelligence solution helps marketers understand the impact of their marketing on their business KPIs. We connect all marketing data sources together to form a single source of truth for more efficient reporting, insightful dashboards/visualisations, better decision making and total control over their marketing performance.

Oracle Social Marketing Cloud Service, Elite Edition – (B75718) Production Environment

Oracle Corporation UK Limited

Social Marketing Cloud Service enables Government to consolidate social media publishing activities for Facebook, Google+, Twitter and other social media channels. Publishing once from an integrated environment to multiple platforms delivers a consistent, efficient, clear voice. Integrates with Oracle Social Engagement and Monitoring for a powerful unified social media platform.

LFi - Little Forest Index

Little Forest

Multi-national Web Governance and Monitoring including Accessibility Web Governance for Multi-national brands Centrally manage your reporting across regions, countries and markets Monitoring and alerting for all your digital KPIs Share digital best practices to optimise revenue in all markets Improve your customer experience in all corners of the world

IBM Microsoft Dynamics 365 for Social Housing

IBM United Kingdom Ltd

IBM's solution for Social Housing provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful platform for Social Housing transformation and 'Digital by Default' programmes successfully deployed to a significant number of UK based Housing Associations.

Influencer Relationship Management Tool

This Here

An advanced and precise tool that gathers data about online influencers, identifies the best collaborators, manages the relationships, track your activity, reports on your work according to your stated goals from SEO to Awareness, and delivers to a database of your choice, or use Airtable (Formagrid Inc) by default.

Microsoft Dynamics 365 CRM Services

Ergo Services

CRM implementation services to help organisations deliver exceptional levels of service using Microsoft Dynamcs 365 (CRM). Process Improvement, KPI Reporting and Data Consolidation are key components of a solution delivered by Ergo

CoreGov - Dynamics 365 Government Contracts Portal

Core

Core's Portal for Government Contracts allows integration between public-facing websites and a Microsoft Dynamics 365 based solution tailored to the needs of the public sector. The portal facilitates online self-service for suppliers, vendors and partners, improving tracking of interactions and saving staff time.

Link Big

Link Big

Link Big has created world first “link engine optimization” for brands and publishers to increase their average order value and return on investment from their mobile assets, tailored and aligned to their business goals.

Episerver CMS

Engage

EPiServer's Web Content Management platform "Digital Experience Cloud™" and ecommerce solution enables editors and marketers to create and experience content simultaneously. They see exactly what your audience will see, on any device, screen size or context. High availability, high performance and scalable, offering connectivity with cloud services and existing systems.

IBM Watson Analytics

IBM United Kingdom Ltd

IBM Watson Analytics offers you the benefits of advanced analytics without the complexity. A smart cloud based data discovery service, it guides data exploration, automates predictive analytics and enables effortless dashboard and infographic creation. You can get answers and insights to make confident decisions in minutes, all on your own.

Microsoft Dynamics 365 CRM for Associations and Membership

Active Informatics Ltd

A system that draws together all the aspects of the management of an organisation from the central business management and financial control to event and membership management and engagement. Each element operates from a single, authoritative, central repository of information without data duplication or isolation. Includes stakeholder portal.

Social Engagement and Monitoring Cloud Service, Elite Edition (B75711)

Oracle Corporation UK Limited

Oracle Social Engagement and Monitoring Cloud Service enables Government to discover, monitor and respond to social media conversations. Engage with and analyse over 40 million digital social media sources including social media networks, websites, blogs and news feeds to gain insight into your customers and the world they inhabit.

Salesforce.org Marketing Cloud

Salesforce.org EMEA Limited

Salesforce Marketing Cloud is the world's most powerful digital marketing platform letting you connect to customers in a whole new way. You’ll deliver amazing experiences wherever you interact with customers. With Marketing Cloud, you plan, personalise and optimise every customer journey, creating real-time, relevant communications tailored to your customers need.

Microsoft Dynamics 365 Case Management

Civica UK Limited

Implement your Case Management system using Civica Digital's Case Management Accelerator utilising Microsoft Dynamics 365. A Case Management solution enables caseworkers to systematically manage a case from creation to closure. Case information is stored centrally so all relevant correspondence, e-mails, notes, contacts are stored within the case, managed using Workflows.

Microsoft Dynamics 365

RSM

For organisations wishing to implement Microsoft Dynamics 365 for Customer Engagement, customer services, sales and marketing, operations, financials.

Brandwatch Social Media Monitoring & Analytics Service / Enterprise

Brandwatch

Brandwatch is a real time social media monitoring, social media listening, social analytics and intelligence platform crawling millions of online sources, including all major social networks (Twitter, Facebook etc.), news and review sites, blogs and forums, to provide owned and earned media tracking.

Microsoft Dynamics 365 CRM for Fire Investigation and Case Management

Active Informatics Ltd

Offers the ability to complete all the functions of a modern-day fire and rescue service, regarding Fire Investigation, but remains flexible enough to adapt internally to political, technological and social change. Full audit reports available to support evidence and who has had contact with different elements of a case.

iClarity Customer Relations Management, Marketing Automation and Mobile Engagement

Horizon Software Solutions

iClarity is a Cloud based Platform which delivers one solution to power marketing coordination across every channel and location. It contains all components for a modern marketing automation: Social CRM, Mobile Engagement Management, Campaign management, Loyalty management, standard Android and iOS Mobile applications powered by iClarity, Improved Data Management.

Oracle Social Marketing Cloud Service, Advanced Edition – (B75717) Production Environment

Oracle Corporation UK Limited

Social Marketing Cloud Service enables Government to consolidate social media publishing activities for Facebook, Google+, Twitter and other social media channels. Publishing once from an integrated environment to multiple platforms delivers a consistent, efficient, clear voice. Integrates with Oracle Social Engagement and Monitoring for a powerful unified social media platform.

Social Engagement and Monitoring Cloud Service, Select Edition – (B75709) Production Environment

Oracle Corporation UK Limited

Oracle Social Engagement and Monitoring Cloud Service enables Government to discover, monitor and respond to social media conversations. Engage with and analyse over 40 million digital social media sources including social media networks, websites, blogs and news feeds to gain insight into your customers and the world they inhabit.

Text Analytics, Multilingual Name matching, Media Monitoring and OSINT

Basis Technology Ltd

Best of breed text analytics in over 40 languages that allows users to extract intelligence from unstructured text, understand context, extract entities, entity relationship and fuzzy cross lingual name matching capabilities. Media Monitoring and OSINT allow users to find threats or additional intelligence from public and social media content.

IBM Kenexa Employee Voice

IBM United Kingdom Ltd

IBM Kenexa Employee Voice provides surveys, from census to self-service pulse, along with analytics capabilities to help you strategically listen to employee feedback, analyse what you are hearing and act on those insights. Gain insights, mitigate risks, address hot spots and identify opportunities to improve employee engagement and business performance.

Justnow.io Data Visualisation

The Other Media Limited

Justnow.io for business intelligence resides in the background as part of the ambient environment inside your key service areas of marketing, retail or sales. Cause and effect events are captured and flagged on a series of screens in a way that simplifies your data, and integrates your organisational thinking.

Microsoft Dynamics 365 CRM for Fire Community Risk Management and Prevention

Active Informatics Ltd

Fire Risk Management System for Community Safety and Prevention work. It offers the ability to complete all the functions of a modern-day fire and rescue service but remains flexible enough to adapt internally to political, technological and social change. Capture and calculate next action based on Safe and Well visits.

Search Marketing; SEO, Content, PPC, Email Marketing and CRO

Crafted

Crafted are an experienced full-service digital agency. We specialise in online marketing, working across organic search, paid advertising and digital content to execute insight-informed strategies. We position your brand in front of the right audiences and simplify the conversion process to maximise ROI.

Deeplake Communications Manager

Clearstream Technology Ltd

The Clearstream CMGR SaaS Service deployes Deeplake Communication Manager (a Digital Customer Communications platform for use by Local Authorities and Housing Associations) as a Cloud Service.

Microsoft Dynamics CRM 365 IL3/ Official Assured

Civica UK Limited

Civica Digital's Dynamics 365 IL3 platform provides government organisations with OOB Microsoft Dynamics CRM securely hosted from a UK IL3/Official PGA Accredited Data Centre. The software as a service (SaaS) offering is managed in the UK and has been recently accredited for Official Sensitive use by the Home Office.

Logicalware

Logicalware LTD

Our multi-channel customer service solution works by capturing inbound customer interactions from the web, email, phone and social media channels, Facebook and Twitter. Within Logicalware, these interactions are converted into actionable tickets and assigned a unique identifier for better tracking. Can also be linked to customer database.

HTK Horizon

HTK Limited

Platform and services for highly personalised citizen engagement across web, email, SMS, mobile applications and interactive voice response (IVR)

Access thankQ CRM

The Access Group

Access thankQ CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Grant Awarding, Income / Donation Processing, Gift Aid, Volunteer Management and Event Management.

Council Hub

DigitalFirst Solutions

CouncilHub is a customer facing digital 'My Account' platform that enables Local Authorities to realise significant channel shift benefits. The platform contains a customer authentication and identity management engine, a range of inbuilt eForms and processes, and can integrate with any number of back office and CRM systems.

Access Safe Screening

The Access Group

Safe Screening (Safe Computing, part of The Access Group), is one of the UK’s most respected background screening providers offering comprehensive vetting capabilities. Harnessing state-of-the-art functionalities, Safe Screening delivers a highly automated cost-effective, user-friendly compliance solution that can be integrated into HR and recruitment platforms.

Social media and media management

MusterPoint Solutions Ltd

Enables organisations to manage social media and media enquiries as well as publish press releases, social media updates and RSS feeds.

CrowdContolHQ - Social Media Risk Management & Compliance

Abavus.co.uk

Social Media risk management & compliance for public service organisations. Allows control management, monitoring, customer engagement, workflow management, audit trail and analytics across all of your social media accounts and activities. Includes comprehensive support for enterprise use of Twitter, Facebook, Linked In, You Tube & Instagram etc.

Black Swan SAAS Nest Data Analytics Platform

Black Swan Data

We use data to solve problems for our clients, our software solutions analyse public and private data to anticipate changes in consumer behaviour and predict what customers will want. Our ‘Applied Prediction’ combines human intelligence, technology, computational analysis and data to create activations that transform how our clients do business.

Oracle Social Marketing Cloud Service, Essential Edition – (B75715)

Oracle Corporation UK Limited

Social Marketing Cloud Service enables Government to consolidate social media publishing activities for Facebook, Google+, Twitter and other social media channels. Publishing once from an integrated environment to multiple platforms delivers a consistent, efficient, clear voice. Integrates with Oracle Social Engagement and Monitoring for a powerful unified social media platform.

Sentiments Media Monitoring

adappt

Sentiments social media-monitoring provides real-time updates on a regular basis from the free-text information available on social media. Public opinion on any product, service, campaign, etc. is analysed and displayed in a graphical format that shows how sentiment is changing - as it happens.

Online Brand Protection

Safenames Ltd

To combat the ever growing global problem of online brand abuse in the form of cyber-squatted domain names, Safenames has developed a fully managed and innovative brand protection service called Mark Protect. To simplify the overwhelming task of policing and taking action on trademark infringements across the Web.

Episerver Commerce

Engage

Online marketing and digital commerce have opened up new and exciting opportunities like never before. Quite easily, though, these opportunities can turn into obstacles when trying to coordinate multiple systems, channels and campaigns. We have solved this with Episerver Digital Experience Cloud™, a unified marketing and digital commerce platform.

ZeroFOX Platform

ZeroFOX UK LTD

The ZeroFOX Platform provides automated threat detection and remediation across social, mobile, deep & dark web, domains and collaboration platforms. Using artificial intelligence-driven analysis engines, the cloud-based ZeroFOX platform automatically detects and remediates fraudulent accounts, targeted phishing attacks, customer scams, data leakage, exposed PII, insider threats and more.

PRgloo Media Platform

PRgloo

PRgloo is a responsive, comprehensive and fun to use media management platform. It aims to streamline media marketing workflows, improve your media penetration, and give you the tools you need to measure your marketing performance.

Cirrus Combined Desktop License (Voice and Multimedia)

Cirrus

This listing is a combination of the Cirrus Voice Desktop and Cirrus Multimedia Desktop licenses. For full details please see the individual service listings for these products.

Migration from Access to Microsoft Dynamics 365

Civica UK Limited

Often organisations are running legacy applications built using Microsoft Access that have grown to become business critical. Microsoft Dynamics 365 is a robust, scalable alternative upgrade option, including the core functionality of MS Access, while adding additional features. Civica Digital offer a managed Dynamics 365 instance with Access migration services.

Domain Name Registration Services

Safenames Ltd

Managing a portfolio of domain names can be both time consuming and challenging. The Safenames’ International Domain Portal (IDP) is a platform that enables you to register and manage thousands of domains names with great efficiency and effectiveness.

Social Engagement and Monitoring Cloud Service, Essential Edition (B75708) Production Environment

Oracle Corporation UK Limited

Oracle Social Engagement and Monitoring Cloud Service enables Government to discover, monitor and respond to social media conversations. Engage with and analyse over 40 million digital social media sources including social media networks, websites, blogs and news feeds to gain insight into your customers and the world they inhabit.

Microsoft Dynamics 365

CSC Computer Science Ltd part of the DXC Technologies Group

eBECS Microsoft Dyanmics 365 is a Secure Azure Cloud platform for Digital Transformation. It forms the bedrock for Interopability, Field Service, Finance, HR, BI, Anlaytics Citizen Engagement, Social Care, IoT, ITSM, Backup and New Care Models, Proactive Engagement. Dynamics 365 is the industry-leading solution offering combined CRM and EPR Platform.

Vuelio Media, Stakeholder and Political Services

AIMediaComms

An intuitive software platform used by over 200 public sector (and 1,200 private sector) organisations to centrally manage media monitoring, coverage analysis, journalist contact information, press enquiries, lines-to-take, release distribution and publishing, stakeholder engagement, political monitoring and contacts - all in one place.

HootSuite Insights

HootSuite Media Inc.

A real-time social media analytics and marketing platform that shows marketers what they need to know, now. Hootsuite Insights automatically analyses all your brand’s social media data, forums, blogs and news sites to show insights like influencers, stories, and trends you can leverage - in real-time

IBM Microsoft Dynamics 365 for Case Management

IBM United Kingdom Ltd

IBM's solution for Case Management provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful platform for transformation and 'Digital by Default' programmes successfully deployed to over 40 UK Public Sector organisations.

Newsdesk - Online, Press and Social Media monitoring with Analytics

LexisNexis

Newsdesk is a media monitoring and analytics solution. The easy-to-use interface provides access to a curated collection of global content including licensed news, web content, broadcast, blogs and user generated social content (e.g. twitter, facebook, Linkedin, YouTube etc). Users can search, analyse, create dashboards and share content across their enterprise.

TapJet mobile publishing and content management

The Other Media Limited

TapJet is a platform for creating stunning mobile apps simply by placing text, images and movies in a Dropbox folder. Professional Apps are available in a drastically shortened timeframe, and the results rival those of major Apps that cost far more. Available on iOS and Android.

EQUINITI Toplevel - Mycustomerfeedback

Toplevel

Mycustomerfeedback can be quickly and easily implemented as a dedicated approach to managing customer complaints and feedback – enabling organisations to log, manage and report on every comment a customer makes. The service is internet based and allows users to manage feedback received through popular social media websites.

Microsoft Dynamics 365 CRM for Fire Premises Risk Management and Protection

Active Informatics Ltd

Full and short CFOA Technical Fire Safety Audit, Enforcement Management, scoring/non-scoring articles for compliance (Part B) with easy customisable Risk Model Plugin that calculates the Compliance, Relative Life, Emergency, Heritage, Economic, Environmental, Social Community and Overall Risk Scores and percentages.

IBM BigInsights for Apache Hadoop

IBM United Kingdom Ltd

IBM BigInsights for Apache Hadoop provides 100% open source Apache Hadoop through the IBM Open Platform, including, among others, Ambari, YARN, Spark, Knox, HBase, Hive, and encrypted HDFS. It also offers high value analytics features such as Big SQL, BigSheets, Text Analytics, Big R, and Machine Learning for faster insight.

Business By Design

Edenhouse Solutions

SAP Business By Design is a flexible, customisable, market-leading cloud-based ERP solution that enables the management of all business facets. Ideally suited for upper mid-market companies and subsidiaries of large corporations, this complete and integrated SaaS suite supports financials, human resources, sales, procurement, customer service, supply chain management, and more.

Microsoft Dynamics 365 Bespoke Solution and Self Service Portal

Active Informatics Ltd

Drive digital transformation with Active Informatics and Microsoft Dynamics 365. Grow, evolve, and transform every part of your business to better meet the changing market and needs of your customers. This is a customisation service that delivers a complete CRM solution to meet your needs. Includes self-service portal

HootSuite Enterprise Social Media Relationship Platform

HootSuite Media Inc.

HootSuite is a social media engagement, monitoring and listening platform for public sector organisations to collaboratively execute social media strategies across multiple departments (Marketing, Customer Service, HR) and multiple social networks from one secure, web-based and mobile dashboard.

K2C Listening and Social Agent

Klick2Contact EU Ltd

K2C Listening and Social Agent is a comprehensive tool that monitors the entire Social Web - on social media, news sites, blogs and forums - for mentions made about a company and to a company. It then brings them all into one place for real time engagement.

Social Engagement and Monitoring Cloud Service – Additional 50,000 Messages – (B69959)

Oracle Corporation UK Limited

The Social Engagement and Monitoring Cloud Service - Additional 50,000 Messages provides additional Message volume for customers already subscribing to one of the Oracle Social Engagement and Monitoring Cloud Services.

SMART Stakeholder Engagement Platform

Syrenis Ltd

SMART is a secure enterprise cloud application for managing, classifying and communicating with stakeholders; add stakeholder records simply, classify using tags, map and track change in stakeholders’ attitudes, use data-gathering web forms, automate triggers for responses, use broadcast email/SMS facilities, create engagement programmes, plus secure document collaboration and social-media management.

Texuna Data Integration and Business Analytics

Texuna

Texuna data integration and business analytics is delivered with vendor or open source components, giving you options to work with Pentaho, Talend, Informatica, Tibco, DataStage, QuickSight, PowerBI, Tableau, Qlikview, Business Objects. End-to-end secure cloud-hosted infrastructure-as-code delivered over Amazon Web Services (AWS), Azure, OpenStack, VMWare. Integrates with Texuna's Enterprise Data Warehouse.

SAP Hybris Cloud for Customer

Edenhouse Solutions

SAP Hybris Cloud for Customer is a flexible, customisable, market-leading customer engagement tool providing a holistic view of the customer across marketing, sales and service functions, handling interactions across all communication channels, providing a full suite of analytical and automation tools, including data management, and delivers pre-packaged open integration scenarios

Social Engagement and Monitoring Cloud Service, Advanced Edition (B75710)

Oracle Corporation UK Limited

Oracle Social Engagement and Monitoring Cloud Service enables Government to discover, monitor and respond to social media conversations. Engage with and analyse over 40 million digital social media sources including social media networks, websites, blogs and news feeds to gain insight into your customers and the world they inhabit.

Aloha Silver Cloud Based EPOS Software

NFS Hospitality UK Limited

Aloha Silver cloud based EPOS from NFS Technology is the complete solution for managing your catering and restaurant operation. Available for iPad and as a touch screen terminal solution. Includes loyalty, payment processing, stock control, reporting and table management. Ideal low cost solution.

Brandwatch Vizia Data Visualisation and Distribution Platform

Brandwatch

Brandwatch Vizia is a real-time data visualisation and distribution platform. Vizia enables you to combine multiple data streams and visualise them on any screen across your organisation. The Hub is the distribution mechanism for distributing your reports and dashboards to the people and teams that matter across your organisation.

Oracle Social Marketing Cloud Service, Select Edition – (B75716)

Oracle Corporation UK Limited

Social Marketing Cloud Service enables Government to consolidate social media publishing activities for Facebook, Google+, Twitter and other social media channels. Publishing once from an integrated environment to multiple platforms delivers a consistent, efficient, clear voice. Integrates with Oracle Social Engagement and Monitoring for a powerful unified social media platform.

Social Engagement and Monitoring Cloud Service – Additional Engagement User (B75714)

Oracle Corporation UK Limited

The Social Relationship Management Cloud Service-Additional Engagement User provides additional engagement users for customers already subscribing to Social Engagement and Monitoring Cloud Service, Essential, Select, Advanced or Elite Editions.

Modern Slavery Act Online Compliance and Supply Chain Tools

Nameless Media Group Ltd

For organisations wishing to monitor the compliance of their supply chain, we offer compliance checking and administering services through the tiscreport.org platform.

Microsoft Dynamics 365 / CRM for Housing

Esuasive

Microsoft Dynamics 365 / CRM for Housing is designed from the ground up to meet the specific requirements of housing associations and local authority housing providers, reflecting the complex relationships between properties, tenants, tenancies and services and integrating with existing housing management systems to deliver ‘joined up’ services to customers.

Cirrus Social Media License powered by Conversocial

Cirrus

Our individual user license allows your organisation to only provision access for those who require the Cirrus Social Media functionality powered by Conversocial, meaning you only pay for what you need.

Social media crisis simulator

MusterPoint Solutions Ltd

Provides a simulated crisis scenario online for users enabling them to be trained in managing social media in a safe environment. We simulate real time feeds based on chosen scenarios.

Salesforce - Marketing Cloud

Salesforce.com

Marketing Cloud is a leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences. © SFDCGC92017

Social Housing Microsoft Dynamics 365

RSM

Configured Template solution for Social Housing organisations wishing to implement Microsoft Dynamics 365 for Customer Engagement, customer services, sales and marketing, operations, financials

Microsoft Dynamics 365 Licensing/Permitting

Civica UK Limited

Public Sector organisations issuing Licences or Permits need an effective platform to manage the process. Civica Digital has an in-depth understanding of the challenges and provides a Microsoft Dynamics 365 solution: mandated workflow to facilitate application tracking and approval, centralised data view, external portal access, account self-service and payment tracking.

Open Source Intelligence Investigations Service

NetWatch Global

The Netwatch incident investigation is the quickest and most cost effective way of gaining a better understanding of any incident. Netwatch conduct in depth open source investigation to obtain images from the scene, or identify key witnesses or those involved. Reports can be returned within 24 hours.

Microsoft Dynamics 365 CRM for Education Apprenticeship Management

Active Informatics Ltd

The Education-specific CRM for colleges and training providers Connect Employer Engagement and Apprenticeship Management CRM has been developed by Active in partnership with FE Colleges, on an easily integrated Microsoft Dynamics 365 platform. It enables providers to successfully manage their apprenticeship provision in the light of the new Levy.

Social Media Management Portal

SocialSignIn

We work as a true partner with our customers to help to deliver exceptional customer service and marketing impact by harnessing the full power of social media.

Microsoft Dynamics 365 Grant Management

Civica UK Limited

Implement your Grant Management system using Civica Digital's Grant Management Accelerator utilising Microsoft Dynamics 365. Organisations with responsibility for administrating Grants need an efficient and effective platform to manage the full process. Civica Digital has an in-depth understanding of Grants management and can advise /deliver solutions based Dynamics 365.

Microsoft Dynamics CRM Online

Castle Computer Services Ltd

Castle provides Microsoft Dynamics CRM Online, implementing and continuing to support many organisations, both private and public sector utilising Microsoft Dynamics CRM. Castle has successfully provided case & service management through to sales and marketing solutions, reducing costs and increasing profitability by organising and automating business processes across all departments.

IBM Microsoft Dynamics 365 for Local Government

IBM United Kingdom Ltd

IBM's solution for Local Government provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful platform for government transformation and 'Digital by Default' programmes successfully deployed to over 20 UK Local Authorities.

Cirrus Multimedia Desktop License (Social, Chat, Email)

Cirrus

The Cirrus Multimedia suite license provides access to all digital channel solutions including social media interaction management, SMS and web chat console and contact centre intelligent email routing and handling. The solution incorporates a powerful agent interface to optimise support of these channels.

Microsoft Dynamics 365

Civica UK Limited

Civica Digital's Microsoft Dynamics 365 Service is a public cloud platform for organisations looking to implement solutions including Case Management, Grant Management and Licencing/Permitting Solutions. This service is for organisations who are looking to outsource the design, implementation and management of their MS Dynamics 365 platform.

Microsoft Dynamics 365 / CRM Implementation

Esuasive

End-to-end Microsoft Dynamics 365 solution design and project delivery, including: project management; road mapping; business process definition; fit gap analysis; PoC / solution prototyping; solution design; configuration and customisation; systems integration; data cleansing and data migration; testing; training; deployment and business adoption; hypercare; long-term support.