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89 results found in Cloud software in the category Social media monitoring

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89 results found

SBL Hootsuite Impact Social ROI Analytics Solution

Software Box Limited (SBL)

Hootsuite Impact allows customers to optimise paid and organic social media activity. It provides precise and easy-to-understand recommendations for improving engagement and growing social media ROI. Hootsuite Impact calculates social-media ROI based on your specific objectives, taking into consideration all costs and inputs to provide accurate, real-time visual insights.

Episerver Commerce

Engage

Delivered by Made to Engage, Episerver Premium Partner. Online marketing and digital commerce have opened up new and exciting opportunities like never before. Quite easily, though, these opportunities can turn into obstacles when trying to coordinate multiple systems, channels and campaigns. This has been solved with Episerver Digital Experience Cloud.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, IPT, VoIP, Unified Communications and collaboration services Built upon the UKCloud Assured or Elevated OFFICIAL platforms. Includes: Conferencing Instant messaging/presence Unified messaging Omni-channel contact centre. Private, Community or Hybrid Cloud Enables a rich user experience with up to 99.99% availability.

Nanowire Data Analysis Platform

Spotlight Data

The Nanowire data analysis platform uses Artificial Intelligence and machine learning to capture, extract, analyse, train and understand unstructured files and social media. Users can search, cluster, classify and report on hidden patterns across their data sources. The system features a user-friendly front-end and a scalable data processing pipeline.

Social Media Strategy & Delivery

Carve Consulting

Detailed analytics on effectiveness & efficacy of cloud & web-based marketing, advertising, promotion, networking & branding, Numerous metrics to ensure a ROI when messaging all, or segmented audiences, enabling hyper-targeting to address under-represented populations.

SAP Hybris Sales Cloud

Edenhouse Solutions

SAP Hybris Sales Cloud is a flexible, customisable, market-leading customer engagement tool providing a holistic view of the customer across marketing and sales functions, handling interactions across all communication channels, providing a full suite of analytical and automation tools, including data management, and delivers pre-packaged open integration scenarios

Falcon.io

Falcon Social ApS

Falcon.io’s platform is unique in integrating a full suite of social marketing and customer experience management software on a single SaaS platform. Falcon combines social media listening, engagement and publishing as well analytics and governance tools.

Civica Digital - Microsoft Dynamics 365 Online

Civica UK Limited

Use the power and capability of Dynamics 365 to deliver cloud-based business solutions including case management, licensing/permitting, and grants management services without being locked in to vendor-specific solutions. Civica Digital will design, implement, and manage your service, allowing you to focus on supporting your business and users.

Experience Strategy, Design & Implementation

Tullo Marshall Warren Limited

TMW Unlimited is a leading digital agency made up of highly skilled teams of experience, technology and delivery experts. We prototype, design, build, test, host and maintain interactive experiences from microsites, CMS websites and apps through to experiences and emerging technology such as augmented reality and bots.

Social

ECKOH OMNI LIMITED

Our Social tool is a comprehensive tool that monitors the entire Social Web - on social media, news sites, blogs and forums - for mentions made about a company and to a company. It then brings them all into one place for real time engagement.

Digital Marketing

Switchstance

For your business to stand out online, it’s important to promote yourself in the right places. You need to know what channels your potential customers use in order to know where to market yourself and build a strategy based on that.

IBM Watson Campaign Automation (WCA)

IBM United Kingdom Ltd

IBM Watson Campaign Automation is a digital marketing automation platform designed to put the power of data in the hands of the marketer. Use behavioural data from any source to create consistent campaigns wherever your customers are, through channels like email, web, mobile apps, SMS, social, group messaging and more.

Microsoft Dynamics 365 / CRM Implementation

Esuasive

End-to-end Microsoft Dynamics 365 solution design and project delivery, including: project management; road mapping; business process definition; fit gap analysis; PoC / solution prototyping; solution design; configuration and customisation; systems integration; data cleansing and data migration; testing; training; deployment and business adoption; hypercare; long-term support.

Salesforce - Marketing Cloud

Salesforce.com

Marketing Cloud is a leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences. ©SFDCGC102018

Text Analytics, Multilingual Name matching, Media Monitoring and OSINT

Basis Technology Ltd

Best of breed text analytics in over 40 languages that allows users to extract intelligence from unstructured text, understand context, extract entities, entity relationship and fuzzy cross lingual name matching capabilities. Media Monitoring and OSINT allow users to find threats or additional intelligence from public and social media content.

Hootsuite Amplify Social Media Employee Advocacy Solution

Hootsuite Inc

Hootsuite Amplify is a solution for employee advocacy and employee engagement, that allows your employees to share organisation approved messages and content via their own social networks. Realise the full reach of your employees' social media footprint within a controlled and governed environment.

CRM on Dynamics 365

Equiniti ICS Ltd

Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.

SBL Hootsuite Insights Social Media Listening Solution

Software Box Limited (SBL)

Hootsuite Insights is a social media listening solution which listens to and analyses social conversations from across more than 25 platforms and over 100 million data sources. It automatically analyses your social media data, forums, blogs and news sites to show insights relevant to your organisation in real time.

Access thankQ CRM

The Access Group

Access thankQ CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Grant Awarding, Income / Donation Processing, Gift Aid, Volunteer Management and Event Management.

iClarity Mobile Marketing, Mobile Loyalty and Coalition Loyalty

Horizon Software Solutions

Through its innovative digital marketing platform iClarity, Horizon Software Solutions offers instant delivery of Mobile Marketing and Loyalty solutions. By implementing iClarity, our customers have created better app experiences for their users and been able to develop immersive and personalised mobile loyalty programs rewarding users for specific actions.

SBL Hootsuite Ads Social Media Advertising Platform

Software Box Limited (SBL)

With Hootsuite Ads, you can create, test, monitor, analyse, and optimise your Facebook and Instagram ads quickly and easily, all within your Hootsuite dashboard.

Microsoft Dynamics 365 / CRM for District, Borough and City Councils

Esuasive

Microsoft Dynamics 365 / CRM for District, Borough and City Councils is designed to meet the specific requirements of local authority service provides, spanning the provision of social housing, environmental health, waste collection and disposal, leisure services, social care, planning and other local public services.

Vuelio Media, Stakeholder and Political Services

AIMediaComms

An intuitive software platform used by over 200 public sector (and 1,200 private sector) organisations to centrally manage media monitoring, coverage analysis, journalist contact information, press enquiries, lines-to-take, release distribution and publishing, stakeholder engagement, political monitoring and contacts - all in one place.

Salesforce - Marketing Cloud

Softcat Limited

Marketing Cloud is a leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences. © SFDCGC92018

Brandwatch Social Media Monitoring & Analytics Service / Enterprise

Brandwatch

Brandwatch is a real time social media monitoring, social media listening, social analytics and intelligence platform crawling millions of online sources, including all major social networks (Twitter, Facebook etc.), news and review sites, blogs and forums, to provide owned and earned social media tracking.

SAP Hybris Service Cloud

Edenhouse Solutions

SAP Hybris Service Cloud is a flexible, customisable, market-leading customer engagement tool providing a holistic view of the customer across marketing, sales and service functions, handling interactions across all communication channels, providing a full suite of analytical and automation tools, including data management, and delivers pre-packaged open integration scenarios

Social Housing Microsoft Dynamics 365

RSM

Configured Template solution for Social Housing organisations wishing to implement Microsoft Dynamics 365 for Customer Engagement, customer services, sales and marketing, operations, financials

LFi - Little Forest Index

Little Forest

Multi-national Web Governance and Monitoring including Accessibility Web Governance for Multi-national brands Centrally manage your reporting across regions, countries and markets Monitoring and alerting for all your digital KPIs Share digital best practices to optimise revenue in all markets Improve your customer experience in all corners of the world

XMA Salesforce - Marketing Cloud

XMA Limited

Marketing Cloud is a leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences

SimplyCast 360

SimplyCast

SimplyCast 360 is an all-in-one, multi-channel marketing automation solution that enables you to build personally-targeted campaigns in minutes. Save time and increase effectiveness through automated communication flows. Reach each customer and lead with messages that appeal to their personal needs and build stronger, more loyal relationships.

IBM Microsoft Dynamics 365 for Social Housing

IBM United Kingdom Ltd

IBM's solution for Social Housing provides a modern digital services and customer engagement platform on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful omni-channel platform for Social Housing digital transformation and 'Digital by Default' programmes successfully deployed to a significant number of UK Housing Associations, providing accelerated service delivery.

Threat Intelligence Portal

Sovereign Intelligence Ltd

Sovereign Threat Intelligence Portal delivers comprehensive time sensitive hostile and technical cyber threat intelligence, content and alerts through a customisable portal that enables proactive action and defence from attack. Security horizon scanning from non traditional data sources provides insight into threat factors and vulnerabilities enabling identification and response

Gurgl CRM

Switchstance

Gurgl is a simple but powerful Marketing CRM platform with a mailer, insights, visitor tracking, social insights, and lead tracking. Gurgl provides a simple, user-friendly dashboard through which you can handle all your marketing in one place.

Microsoft Dynamics 365 Implementation Services

RSM

For organisations wishing to implement Microsoft Dynamics 365 for Customer Engagement, customer services, sales and marketing, operations, financials.

Silver Cloud Based EPOS Software

NFS Hospitality UK Limited

Silver, the cloud based EPOS from NFS Technology is the complete solution for managing your catering and restaurant operation. Available for iPad and as a touch screen terminal solution. The solution includes loyalty, payment processing, stock control, reporting and table management. It is the ideal affordable cloud EPOS solution.

Sentiment

Sentiment

Sentiment is a digital platform that helps organisations communicate with customers on social media, web chat and email, enabling them to provide the best customer service experience. Sentiment focuses on driving value on behalf of clients, increasing operational efficiencies while minimising the cost of engagement.

CrowdControlHQ

CrowdControlHQ

CrowdControlHQ is a social media management software for public sector organisations; built to help you to engage your audiences, manage your teams and activity as well as analyse your social media performance. Secure access via desktop or and mobile. Software that is backed up by dedicated service and support.

Customer Engagement Platform

tpoint Solutions Limited

tPoint is a cloud based engagement platform designed to create connected customer experiences. The platform addresses head on the barriers to connected experience, creating a common real-time environment for all communication across; Contact Centre, Online, Mobile and CRM, where all channels become smarter through real-time visibility of each other!

Inform 360

Inform Communications Ltd

Inform 360 is a range of automated, channel shift services designed specifically for UK public sector, central and local government. Unified communications services are created and deployed across IVR, email, mobile-web apps, SMS, Artificially Intelligent chatbot and social-media from one central application and can be hosted and managed or self-managed.

Hermes Cloud Contact Centre

Ciptex

Hermes Contact Centre is powerful communications software, designed for customer contact across multiple media channels. With Voice, Multimedia, and Social Media available as stand-alone contact channels, or integrated seamlessly for ‘omni-channel’ communications; delivered from the Cloud ‘as-a-service’ to any number of agents, anywhere.

Microsoft Dynamics 365

RSM

For organisations wishing to implement Microsoft Dynamics 365 for Customer Engagement, customer services, sales and marketing, operations, financials.

infoboss data management platform

Clearview

The infoboss data management software platform provides a means to collect, organise and categorise data from multiple sources into a central repository, providing data governance, quality, GDPR compliance, audit, alerting and advanced search capabilities. Built on Elastic Search, the platform is scalable, quick to setup and very easy to use.

Salesforce.org Marketing Cloud

Salesforce.org EMEA Limited

Salesforce Marketing Cloud is the world's most powerful digital marketing platform letting you connect to customers in a whole new way. You’ll deliver amazing experiences wherever you interact with customers. With Marketing Cloud, you plan, personalise and optimise every customer journey, creating real-time, relevant communications tailored to your customers need.

Civica Digital - Microsoft Dynamics CRM 365 Official Sensitive

Civica UK Limited

Take advantage of the power and capability of Dynamics 365 to support secure business needs. Hosted in a Pan-Government-Accredited data-centre offering PSN-P connectivity, the service can process OFFICIAL-SENSITIVE data out-of-the-box. Civica Digital will design, implement, and manage your service, allowing you to focus on supporting your business and users.

Microsoft Dynamics 365 / CRM for Professional and Awarding Bodies

Esuasive

Microsoft Dynamics 365 / CRM for Professional and Awarding Bodies is designed to meet the specific requirements of member organisations responsible for regulation and oversight, professional development, certification, and monitoring of compliance with statutory obligations and best practice, in the professional services sector.

CoreGov - Dynamics 365 Government Contracts Portal

Core

Core's portal for Government contracts allows integration between public-facing websites and a Microsoft Dynamics 365 based solution tailored to the needs of the public sector. The portal facilitates online self-service for suppliers, vendors and partners, improving tracking of interactions and saving staff time.

SBL Hootsuite Amplify Social Media Employee Advocacy Solution

Software Box Limited (SBL)

Hootsuite Amplify is a solution for employee advocacy and employee engagement, that allows your employees to share organisation approved messages and content via their own social networks. Realise the full reach of your employees' social media footprint within a controlled and governed environment.

Domain Name Registration Services

Safenames Ltd

Managing a portfolio of domain names can be both time consuming and challenging. The Safenames’ International Domain Portal (IDP) is a platform that enables you to register and manage thousands of domains names with great efficiency and effectiveness.

IBM Watson Analytics

IBM United Kingdom Ltd

IBM Watson Analytics offers you the benefits of advanced analytics without the complexity. A smart cloud based data discovery service, it guides data exploration, automates predictive analytics and enables effortless dashboard and infographic creation. You can get answers and insights to make confident decisions in minutes, all on your own.

Cirrus Omni Video License

Cirrus

Our Cirrus Omni Video license provides access to a premium quality video chat product that allows end-users and video-enabled agents to converse via video chat. Video chat provides real ROI in a number of applications including end-user technical support or verifying types of installed equipment (e.g. obsolete heating equipment).

Cirrus Omni Social License

Cirrus

Our Cirrus Omni Social license enables agents to effortlessly manage social channels including Facebook posts, likes and mentions; Twitter mentions; Instagram posts; YouTube comments and App & Play Store app comments. Contact is consolidated into a single, easy-to-use view that agents love; making contact handling simple and efficient.

Novoville Platform

Novoville Ltd

Novoville is an award winning Citizen Engagement Platform that facilitates transactions,communications & consultations. Citizens use free mobile apps, websites and chat interfaces to interact with Local Government. A cloud dashboard is provided to Local Government to track citizens’ requests,preferences & views whilst automating performance management. Easy integration with existing systems.

ScreenCloud Digital Signage

ScreenCloud

We make digital signage - easy and fast - for any screen. We run on easily accessible low-expense consumer hardware (TVs you buy off Amazon) that are often already deployed. Setup is no harder than running Netflix at home. It's a fantastic user experience. Customers love how simple it is.

Council Hub

DigitalFirst Solutions

CouncilHub is a customer facing digital 'My Account' platform that enables Local Authorities to realise significant channel shift benefits. The platform contains a customer authentication and identity management engine, a range of inbuilt eForms and processes, and can integrate with any number of back office and CRM systems.

SMART Stakeholder Engagement Platform

Syrenis Ltd

SMART is a secure cloud application for managing, classifying and communicating with stakeholders; classify using tags, map and track change in stakeholders’ attitudes, use dynamic web forms, automate responses, use broadcast email/SMS facilities, create engagement programmes, plus secure document collaboration, social-media management and full virtual press office module.

iClarity Customer Relations Management and Mobile Engagement Platform

Horizon Software Solutions

iClarity Cloud Platform is a single, unified solution that leverages mobile technology to bring organisations and citizens together. iClarity Mobile helps you reach the target audience on their mobile devices through a single platform and various channels as website, E mail, SMS, social media and mobile applications

Torque2 CRM Software

Torque2 Ltd

We create marketing databases, from scratch or from existing disparate data sources, which provide a single view of a customers interactions, allowing you to then segment and profile that individual for more effective engagement. We offer CRM software, strategy, planning, data analysis, communication planning and project management ref the above.

ClickDimensions Marketing Automation Services

Tisski Limited

As a ClickDimensions Gold Partner, we provide analysis, planning, design, deployment and support services for ClickDimensions for Microsoft Dynamics 365. ClickDimensions marketing automation solution includes essential marketing tools like email marketing, campaign automation, web intelligence, surveys, web forms and landing pages to help you effectively engage your customers.

Synthesio Software

Synthesio

The Synthesio Social Intelligence Suite allows teams to leverage our SaaS toolset across the enterprise, to discover strategic business insights from the most complete corpus of customer data on the marketplace.

Hootsuite Enterprise Social Media Management Platform

Hootsuite Inc

Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.

Microsoft Dynamics 365 / CRM for Regulatory Bodies

Esuasive

Microsoft Dynamics 365/CRM for Regulatory Bodies has been designed to meet the specific requirements of central and local government, government agencies, statutory bodies, ombudsmen and professional membership organisations which implement regulation and monitor the activities of a particular constituency: public service bodies, financial entities, professional services firms, etc.

MatsSoft: MATS SaaS

MatsSoft Limited

MATS Low-code lets you develop your own digital services and applications with 5-10x less resource. MATS gives you a custom fit with all the digital features and communications you need but is more cost-effective than off-the-shelf solutions. It's extremely fast and simple to use with eLearning or 2-day onboarding training.

Smart Chat Framework

Mobile Edge UK

AI Chat service for Amazon Echo, Facebook and websites. AIML (version 2.0) is used to provide a common knowledge base, providing consistent responses across all channels. Can link to trained neural networks and authentication (IDV) services for account and status checking.

MI View Cloud analytics

Total Intelligence Ltd (G8)

MI View is used for analysing (and combining) structured and/or unstructured data from single or multiple data sources (i.e. file directories, DB's). MI View can then be used to develop and deliver a variety of reports and dashboards in real time (if necessary) across the entire enterprise.

Social Media Stakeholder Acquisition, Monitoring, Analysis and Engagement

Polimonitor

To identify specific or general audiences on social media platforms such as Twitter using publicly available information, to monitor, analyse, educate and engage these audience.

Text Gateway / Developer API - TextAnywhere

TextAnywhere

The TextGateway provides developers with the ability to integrate an automated text-messaging capability in to existing applications and websites, and to build new applications that incorporate text-messaging functionality with an easy-to-use SMS gateway API.

Roxhill Media

Roxhill Media

We provide a database of media contacts for PR Professionals. Our Software as a Service enables PR Professionals to search for the most relevant media outlets and journalists for their business processes.

Online Brand Protection

Safenames Ltd

To combat the ever growing global problem of online brand abuse in the form of cyber-squatted domain names, Safenames has developed a fully managed and innovative brand protection service called Mark Protect. To simplify the overwhelming task of policing and taking action on trademark infringements across the Web.

Hootsuite Ads Social Media Advertising Platform

Hootsuite Inc

With Hootsuite Ads, you can create, test, monitor, analyse, and optimise your Facebook and Instagram ads quickly and easily, all within your Hootsuite dashboard.

Sentiments Media Monitoring

adappt

Sentiments social media-monitoring provides real-time updates on a regular basis from the free-text information available on social media. Public opinion on any product, service, campaign, etc. is analysed and displayed in a graphical format that shows how sentiment is changing - as it happens.

SBL Hootsuite Enterprise Social Media Management Platform

Software Box Limited (SBL)

Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.

Access Safe Screening

The Access Group

Safe Screening (Safe Computing, part of The Access Group), is one of the UK’s most respected background screening providers offering comprehensive vetting capabilities. Harnessing state-of-the-art functionalities, Safe Screening delivers a highly automated cost-effective, user-friendly compliance solution that can be integrated into HR and recruitment platforms.

Cloud Content Management System (CMS)

Engage

Made to Engage are a specialist digital marketing and transformation agency. Through the introduction of cloud-based Content Management Systems, our clients orchestrate exceptional online experiences.

Acquia Journey

Acquia Inc

Acquia Journey is a customer journey orchestration software that provides a visual journey map and intelligent tools to unify customer data, monitor their activity, and deliver best-next actions and offers in real time, across multiple channels.

Hootsuite Insights Social Media Listening Solution

Hootsuite Inc

Hootsuite Insights is a social media listening solution which listens to and analyses social conversations from across more than 25 platforms and over 100 million data sources. It automatically analyses your social media data, forums, blogs and news sites to show insights relevant to your organisation in real time.

Keytree - KIT: Keytree In-store Technology Clienteling application

Keytree Limited

KIT puts the retail store at the heart of the customer journey, creating a connected store enhancing the retail experience, designed to leverage existing technologies to optimise customer engagement. Empowering store-associates, drives sales via four key features/functions: •Clienteling, •Assisted Selling •Store Operations •Performance Analytics.  KIT is scalable and easily implemented.

Episerver CMS

Engage

Delivered by Premium Partner Made to Engage, Episerver's Web Content Management platform "Digital Experience Cloud™" allows marketers to create and experience content simultaneously. They see exactly what your audience will see, on any device, screen size or context. High availability, high performance and scalable, with open integration options.

Brandwatch Vizia Data Visualisation and Distribution Platform

Brandwatch

Brandwatch Vizia is a real-time data visualisation and insight distribution platform. Vizia enables you to combine multiple data sources and visualise them on any screen across your organisation. The Hub is a central distribution platform that allows you to seamlessly share social and marketing insights across your organisation.

Engagement Management Professional (Public Cloud)

Verint Systems Inc.

This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.

PRgloo Media Communications and Management Service copy

PRgloo

PRgloo is a comprehensive media communications management service to help streamline media marketing workflows and improve media penetration. A modern intuitive, super-fast platform to allow real-time data entry. Includes contacts database, media enquiry management, online newsroom, press management and distribution, coverage and analysis/reporting.

Cirrus Omni Suite License (Email, Chat & Social)

Cirrus

Our Cirrus Omni Suite licence allows your organisation to only provision access for those who require the ability to engage with prospects and customers using social channels, meaning you only pay for what you need. Each user licence empowers the agent to utilise the full features of Cirrus Omni Suite.

IBM Microsoft Dynamics 365 for Local Government

IBM United Kingdom Ltd

IBM's solution for Local Government provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful omni-channel platform for Local Government digital transformation and 'Digital by Default' programmes successfully deployed to over 20 UK Local Authorities, providing accelerated service delivery.

Modern Slavery Act Online Compliance and Supply Chain Tools

Nameless Media Group Ltd

For organisations wishing to monitor the compliance of their supply chain, we offer compliance checking and administering services through the tiscreport.org platform.

Newsdesk - Online, Press and Social Media monitoring with Analytics

LexisNexis

Newsdesk is a media monitoring and analytics solution. The easy-to-use interface provides access to a curated collection of global content including licensed news, web content, broadcast, blogs and user generated social content (e.g. twitter, facebook, Linkedin, YouTube etc). Users can search, analyse, create dashboards and share content across their enterprise.

Hootsuite Impact Social ROI Analytics Solution

Hootsuite Inc

Hootsuite Impact allows customers to optimise paid and organic social media activity. It provides precise and easy-to-understand recommendations for improving engagement and growing social media ROI. Hootsuite Impact calculates social-media ROI based on your specific objectives, taking into consideration all costs and inputs to provide accurate, real-time visual insights.

IBM Microsoft Dynamics 365 for Case Management

IBM United Kingdom Ltd

IBM's solution for Case Management provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful omni-channel platform for digital transformation and 'Digital by Default' programmes successfully deployed to over 40 UK Public Sector organisations, providing accelerated service delivery.

Cirrus Omni Chat & Messaging License

Cirrus

Our Cirrus Omni Chat & Messaging license provides an SMS, web chat, Facebook Messenger and Twitter Direct Messaging console to offer customers the opportunity to connect to a real person. It provides an ideal combination of customer support and strategic customer service escalation handling as well as sales engagement capabilities.

Social Media Management Software

SocialSignIn

Social media management and social listening / monitoring platform. It's scalable and works across small to large teams and organisations. Publish, Manage, Monitor, Analyse, Report across social media channels. Offers partner API/CRM intergration. Optional inbuilt live-chat for customer service teams We work with more than 150 public sector organisations

Microsoft Dynamics 365 / CRM for Housing

Esuasive

Microsoft Dynamics 365 / CRM for Housing is designed from the ground up to meet the specific requirements of housing associations and local authority housing providers, reflecting the complex relationships between properties, tenants, tenancies and services and integrating with existing housing management systems to deliver ‘joined up’ services to customers.