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159 results found in Cloud software in the category Natural language and speech processing

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159 results found

Machine learning as a Service

Acuma Solutions Limited

Acuma provides Machine Learning as a Service with a library of machine learning algorithms well-connected to visualization tools, accelerating time to insights. The service includes machine learning techniques to predict KPIs across industries to provide advanced analytics solutions to augment successful business outcomes.

Nanowire Data Analysis Platform

Spotlight Data

The Nanowire data analysis platform uses Artificial Intelligence and machine learning to capture, extract, analyse, train and understand unstructured files and social media. Users can search, cluster, classify and report on hidden patterns across their data sources. The system features a user-friendly front-end and a scalable data processing pipeline.

Cognitive Robotic Process Automation (RPA)

Tocalabs Ltd

Tocabot is Cloud-based Robotic Process Automation Tool capable of automating processes across business. Tocabot Platform is enterprise ready, provides rapid integration, is hyper scalable and is code-less, enabling immediate business efficiencies within an organisation. Tocabot’s Core Server builds workflows, automation scripts, schedules and manages pipeplines, controls and maintains bot infrastructure.

Cloud Collaboration

Ideal Networks Ltd

Ideal provide communications, collaboration and customer experience management platforms including: • contact centre service: interactive voice response (IVR); automatic call distribution (ACD); skills-based queuing and routing of calls, emails, web chats, text • text/video chat, groups, screen sharing, content management. • phone, voicemail, and conferencing.

Zoom Video

Zoom Video

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Digital Interview Recording

Business Systems (UK) Ltd

Interview recording solutions from Business Systems incorporate digital, video and audio recording capabilities. Secure and accurate interview recording with military-grade security and storage as deployed by The Home Office. The digital interview recording solutions turn conversations into powerful insight. Record, review and analyse conversations that matter on or off site.

Emma.ai

Snap Out

Emma.ai is a virtual personal assistant that assists you with travel to upcoming meetings and events

Guided Match Digital Advisors

Mercato Solutions

Using our KnowledgeKube technology we can build digital Guided Match or advisor tools that can structure customer journeys and support the decision making process as if they were domain experts. Ideal for data capture, signposting, product or service qualification and Configure, Price, Quote (CPQ) within procurement.

SVGC Power BI Cloud Software

SVGC Limited

SVGC Power BI Cloud Software is a cloud-based platform hosting a range of services and applications that support advanced data visualistion and analytics. Users can build, access and share services and applications quickly and easily to enhance decision making.

SVGC Digital Sensitivity Review Cloud Software

SVGC Limited

SVGC Digital Sensitivity Review Cloud Software is a cloud-based platform hosting a range of services and applications that support the management and release of sensitive documents to the National Archive. Users can build, access and share services and applications quickly and easily to enhance sensitivity review decisions.

Genesys PureEngage Cloud

Genesys Telecommunications Laboratories BV

The Genesys Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Cloud software

ProArch IT Solutions

ProArch helps building ondemand services, consuming new cloud capabilities and managing their service portfolios across flexible hybrid delivery models. Our Rest Azured™ managed services are more responsive to business needs and reduce time to market whilst making their solutions more reliable, efficient and agile, without sacrificing security and governance.

Skype for Business Plan 1

Insight

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. See https://products.office.com/en-gb/skype-for-business/online

Amazon (AWS) Connect by KCOM

KCOM GROUP PLC

KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.

AI.DATALIFT

Automated Intelligence Limited

AI.DATALIFT helps enterprises gain insight, remediate and migrate their unstructured data at scale to reduce cost, reduce risk and increase information governance. AI.DATALIFT can analyse what data is being stored and intelligently migrate it to the appropriate cloud-based ECM and cloud storage platforms.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Futr Public

Futr AI Limited

We use artificial intelligence to create two-way multi-lingual conversational interfaces through voice and chatbots. We apply NLP/NLU against your data ensuring consistent capture of internal and external information across all devices. Our solution transforms accessibility, provides efficiencies and generates insight to inform decisions about how to better communicate with people.

Microsoft Power BI Services

Tisski Limited

Microsoft Power BI connects hundreds of data sources, produces beautiful interactive reports, then publishes them for your organisation to view on the web and across mobile devices. This service provides analysis, planning, design, deployment and support services for Microsoft Power BI; Microsoft Power BI Consultancy and Microsoft Power BI licensing.

CGI - Robotics and Process Automation as a Service

CGI

CGI enable our clients to identify, realise and optimise a range of benefits through accelerated adoption of Robotic Process Automation (RPA) and Artificial Intelligence (AI). We deliver complex agnostic virtual workforce solutions to assist clients on their journey through digitisation of processes—ensuring enhanced digital experiences for employees and customers.

Configure, Price, Quote (CPQ) applications

Mercato Solutions

Using our KnowledgeKube technology we can build digital Configure, Price, Quote (CPQ) tools that can structure customer journeys generating technically verified configurations of products and services through self-serve applications. CPQ tools support the decision making process and remove the pre-sales or consultancy costs, making everyone a domain expert.

Computer Aided Dispatch (CAD) Command & Control System

APD Communications

APD's Cloud Control Room Computer Aided Dispatch (CAD) Software, is a UK first specialising in advanced incident response management for Police, Fire, Ambulance Services and other critical control rooms. APD’s CAD is a scalable web-based, cloud-based, mobile, interoperable and fast to implement, upgrade and maintain

Nexmo Voice API

Nexmo Inc.

Enable an enriched calling experience adding powerful voice features to your inbound and outbound calling through Nexmo's Voice API.

Text Analytics, Multilingual Name matching, Media Monitoring and OSINT

Basis Technology Ltd

Best of breed text analytics in over 40 languages that allows users to extract intelligence from unstructured text, understand context, extract entities, entity relationship and fuzzy cross lingual name matching capabilities. Media Monitoring and OSINT allow users to find threats or additional intelligence from public and social media content.

Skype for Business PSTN Conferencing

Civica UK Limited

Users can host or create meetings that contain dial-in phone numbers. Callers can then use those phone numbers to voice call into a meeting using their phone. You only need to set up dial-in conferencing for users who plan to schedule or lead meetings. Via Civica. See https://products.office.com/en-gb/skype-for-business/pstn-conferencing

Microsoft Azure Computer Vision cognitive service detect & extract text & handwriting text in images

T-Impact Limited

The Microsoft Azure Computer Vision cognitive service uses Artificial Intelligence to read text & handwritten text in images. Detect and extract text and handwritten text in images, action or store in your existing technology. Ideally suited for use with Robotic Process automation (RPA) to collect images and act on results

4net Agile Cloud

4net Technologies Ltd

A Unified Communications & Contact Center solution designed to help create a more agile workforce and improvement citizen/customer experience from 4net Technologies. Key features include telephony, voicemail, team collaboration via audio/video, IM, call recording, Omnichannel contact centre (voice/email/webchat) and customer analytics. Access via handsets/headsets, mobile apps and softphone clients.

Dragon Medical One

Nuance Communications Ltd

Dragon® Medical One is a secure, cloud-based speech recognition solution that allows clinicians to document the complete patient story using voice, while enabling healthcare organisations to deploy medical speech recognition across the enterprise easily—all the while saving time for IT staff and boosting productivity and efficiency for clinicians.

Unified Communications as a Service (UCaaS)

Centerprise International Ltd

A market leading Unified Communications (UC) solution powered by Cisco, which provides an entry point to IP telephony and exceptional flexibility in the way a business can deploy collaboration applications.

Escalate AI

Tectonic Technology

Escalate AI is a combined live chat / chatbot system which uses IBM Watson Assistant to combine traditional human chat and bot chat. The system offers chatbot users escalation to human (and back) based on user response, Watson confidence and Watson tone analyzer.

Inflexsion

YorkMetrics

Semantic data platform for the efficient management of any form of data to support any kinds of user information needs in any domain. It provides a database, applications and APIs that evolve over time to provide low-cost scaleable information systems with powerful faceted contextual querying, proximal and inferential search capabilities.

Skype for Business PSTN Calling

Insight

PSTN voice calling is an add-in to Cloud PBX that allows you to search for, acquire, and assign phone numbers to users in your organization so that they can make calls to and receive calls from people inside and outside of the organization, directly from Office 365. See https://products.office.com/en-gb/skype-for-business/pstn-calling-plans

SpotCues

Pramati Technologies Europe Ltd

SpotCues is a mobile platform that enables enterprises enhance employee productivity Or customer experience through a mobile experience thats connects users to relevant apps, enterprise systems and users in real time

Artificial Intelligence Contact Centre Agent

Contact Centre Systems

An artificially intelligent Contact Centre agent that holds a conversation with website users to answer questions in natural language, also known as a Virtual Agent. Virtual Agents can answer questions in multiple languages, scale instantly with demand and work 24x7 without a break.

Cloud Software for Behavioural modelling

Roke Manor Research

Roke provided supply, support, and customise applications to model behaviours and detect changes in behaviours. Applications can be hosted in the public cloud, or private datacentre.

Conduit Global CX100 omni-channel cloud Contact Centre Software as a Service (CCaaS)

Conduit Global

Conduit Global CX100 omni-channel cloud contact centre software, based on industry leading technologies, in any combination of PCI and GDPR compliant dedicated or multi-tenant private or public cloud environments; Offered on a 24x7, consumption based month-to-month or long-term commitment basis.

T-Impact customer data cleanse solution, Robotics (RPA) and Artificial Intelligence (AI) solution

T-Impact Limited

T-Impact’s customer data cleanse solution will open, check and correct every record in your CRM database daily. Leveraging Robotics Process Automation (RPA) & Artificial Intelligence (AI), data is automatically retrieved and re-entered into your CRM or Case management system, without changing underlying technology. Cloud or On-Premise Install.

Skype for Business Phone System

Comparex UK Ltd

Cloud Voice. Skype for Business Phone System call management enables you to use Skype for Business and either your company's existing phone lines or Skype for Business PSTN Calling service. Place, receive, transfer, and mute / unmute calls, from nearly anywhere with internet access.

Amazon Connect

Amazon Web Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Conversational IVR, SMS, Chatbot and Virtual Assistant Solutions

VoxGen

A high quality, IVR, SMS, Chatbot and Virtual Assistant hosting environment, with applications that can automate common customer service tasks like identification and verification, balance playback, order status etc using natural language understanding (NLU) and speech recognition in a modern, conversational system design with online configuration and reporting dashboard

Skype for Business Plan 2

Bytes Software Services

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. See https://products.office.com/en-gb/skype-for-business/online bsscloud

Microsoft Artificial Intelligence (AI) Services

Tisski Limited

Microsoft Artificial Intelligence (AI) technologies, platforms and cognitive services enable digital transformation of services with accelerators, solutions and practices that empower organisations. This service provides analysis, planning, design, deployment and support services for Microsoft AI; Microsoft AI, Cognitive Services and Bots Consultancy and Microsoft AI, Cognitive Service licensing.

Cloud Software for Situational Awareness

Roke Manor Research

Roke provides supply, support, and customise applications to process sensor data automatically and provide situational awareness to the user. Applications can be hosted in the public cloud, or private datacentre.

Adarga BENCH

Adarga Ltd

BENCH is the single home for your textual data and analytical insight, built to combine the best of machine learning and human analysis. It aggregates data, provides seamless discovery, audit-able workflow and pushes insights specific to the defence sector. Empowering the analyst and manager to conduct credible quantifiable intelligence investigations.

Biometric Identity As A Service

AimBrain Solutions Ltd

AimBrain has a unique biometrics platform that uses voice, face and behavioural data to authenticate users, not devices. Our context-sensitive machine learning approach lets organisations step-up/step-down security, applying the right amount of friction to the scenario. From access privileges to workflow approvals, we help authenticate users and keep fraud out.

Nitrous delivers innovation through artificial intelligence, big data and blockchain solutions

Tech City Ventures

Nitrous is a leader in the UK's CivTech and GovTech ecosystems, helping government, SMEs and industry innovate together. We deliver GDS complaint solutions, secured on government networks, in artificial intelligence, big data and blockchain to enable cost effective digital transformation in the public sector.

Skype for Business Plan 2

Gaia Technologies Plc

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. See https://products.office.com/en-gb/skype-for-business/online

T-Impact Talent CV Solution, Robotics (RPA) and Artificial Intelligence (AI) for HR and Recruitment

T-Impact Limited

T-Impact’s Talent management solution uses Robotics Process Automation (RPA) and Artificial Intelligence (AI) to detect & extract skills and keywords from scanned images & PDF copies of Curriculum Vitae (CV) and store them in your applicant tracking system (ATS), without changing your underlying technology. Cloud or On-Premise Install.

Wipro HOLMES - Automated Enterprise KYC

WIPRO HOLDINGS (UK) LIMITED

End to End automation of Know-Your-Customer and Know-Your-Vendor processes for compliance purposes, including: extracting data from input documents, searching the internet and checking public record sources to compile the information needed for compliance checks and generating a report of the same without human intervention or manual effort.

UiPath Robotic Process Automation (RPA) attended Robot

T-Impact Limited

UiPath's Robotic Process Automation (RPA) platform allows government (local, central and agencies) to rapidly automate much of the manual processing activities currently carried out by staff without changing the underlying technologies or the processes. The software robots mimic human work at a hugely reduced cost. Cloud or On-Premise Install.

storm® SPEAK™

Content Guru Ltd (Redwood Technologies)

storm® SPEAK™ is a Speech-to-Text (STT) and Automated Speech recognition (ASR) module that can be utilised within FLOW™. SPEAK helps organisations to address customer enquiries more efficiently, through using STT integrated with automated IVR and leveraging natural language processing to determine semantic meaning, providing appropriate responses and transcribe interactions.

Wipro HOLMES - Avaamo Chatbot Platform

WIPRO HOLDINGS (UK) LIMITED

Avaamo BOT builder platform to build chatbots and virtual assistants for all uses. The BOT studio is a user-friendly platform that needs no technical expertise to use and can be used to build chatbots once and test and deploy across many channels. These can also be linked to backend systems.

KnowledgeKube Low-Code Rapid Application Development Platform

Mercato Solutions

KnowledgeKube, a low-code RAD Platform that makes it faster to develop highly connected enterprise applications for the Web, Windows, iOS and Android. Create small productivity apps to large scale enterprise solutions that can be deployed across the enterprise and that easily connect with enterprise data, cloud services and devices.

Cisco Customer Journey Platform

Nowcomm Limited

Nowcomm's Cisco Customer Journey Platform is a unified omnichannel contact centre solution deployed and managed from the cloud that transforms your customers’ experience and improves your organisations performance and results.

UiPath Robotic Process Automation (RPA) unattended Robot

T-Impact Limited

UiPath's Robotic Process Automation (RPA) platform allows government (local, central and agencies) to rapidly automate much of the manual processing activities currently carried out by staff without changing the underlying technologies or the processes. The software robots mimic human work at a hugely reduced cost. Cloud or On-Premise Install.

Resolver NLP engine

Resolving Limited

With several million data reference points, Resolver is uniquely positioned to build and operate machine learning, AI and natural language processing for complaints and queries. The Resolver service receives data in free format from citizens, allowing us to analyse customer communications made in their own words.

InformedINSIGHT© - Big Data

Informed Solutions Ltd

InformedINSIGHT© solves your enterprise data management and analysis challenges, providing a coherent understanding of big data and corporate knowledge utilising real-time spatial data analytics, big data integration, dashboards, reports, and GIS. It will support strategic decision making; unlocking and demystifying underlying data from the multiple systems or silos in use.

Conduit Global CX100 Cloud IVR

Conduit Global

Information and communication technology (ICT) // Conduit Global CX100 cloud IVR, based on industry leading technologies, providing automated speech recognition, payment processing, and self-service functions to enable channel deflection and reduce agent transactions.

GCI — Cloud Contact Centre

GCI Network Solutions Ltd

CCC, Omni-channel contact centre, delivering to organisation optimized interaction channels, Voice, Email, Webchat, Call Recording and Backoffice connectivity, driving agent and customer experience. Easy to use administration and unprecedented level of reliability delivered to organisation that recognizes that a managed cloud-based contact centre as the ideal opportunity to save cost.

Self-Service

ECKOH OMNI LIMITED

A self-service platform for your customers to serve themselves, increasing their satisfaction, speeding up resolution and reducing calls into your contact centre. Customers can engage across IVR, chat, web or mobile, shifting seamlessly between channels. Visual IVR combines voice and data for handling more complex transactions.

Resolver Complaints data

Resolving Limited

A data portal presenting Resolver data to public service organisations, at sector and individual organisation level, for market intelligence, competition analysis, trading standards, policy making and informed decision making.

Cloud Virtual Agent

Disrupt CX

Cloud-based Virtual Agent including natural language automation, customer self-service and voice biometrics. Includes speech to text and self serve across voice and all digital channels. With a simple SIP integration the solution works alongside your current environment driving improved customer operations efficiency and customer satisfaction through automated self-service.

Language Preference Service

Redcortex Ltd

Our Cloud-based Language Preference service can securely store all your customer’s language preferences - meaning every time you communicate with them, whether by phone, email, or post, you can be sure you are using their preferred language. Our software integrates with Microsoft Outlook, CRM systems and any other application seamlessly

Threat Intelligence Portal

Sovereign Intelligence Ltd

Sovereign Threat Intelligence Portal delivers comprehensive time sensitive hostile and technical cyber threat intelligence, content and alerts through a customisable portal that enables proactive action and defence from attack. Security horizon scanning from non traditional data sources provides insight into threat factors and vulnerabilities enabling identification and response

Your.MD Symptom Checker & Personal Health Assistant

Your.MD

Your.MD is a text-based artificial intelligence system that produces a personal probability of the most likely diagnosis in response to symptoms offered by patients and followup questions asked by our artificial intelligence (AI) engine.

ICT Technology Services

NIIT Technologies

NIIT is a full service provider of ICT services encompassing infrastructure across Compute , Storage, Network , Telephony , Edge, applications , Desktop and identity and security. In addition NIIT provides advisory , design , build , test , run across a varied application suite on premises and on cloud.

Digital Pathology Laboratory Information System

Dedalus

An end-to-end laboratory information system for the digitisation of cellular pathology providing complete traceability from biopsy-to-reporting, real-time specimen tracking using GS1 barcode, vendor-neutral hardware interfaces, digital slide management and storage, automated post-image processing and interoperability for use in single or networked laboratories.

Liferay Digital Experience Platform

Digirati

Liferay, a Leader in the Gartner Magic Quadrant for Digital Experience Platforms, and with superior integration capabilities, gives the ability to build modern portals, intranets, websites and connected experiences. As the UK's only Platinum Liferay Partner we can offer integrated services required to ensure your Liferay project is a success.

Microsoft Azure Services

Tisski Limited

Microsoft Azure has more than 100 services with end-to-end tools allowing organisations to develop and deploy solutions how and where they want, with the only consistent hybrid cloud strategy on the market. This service provides analysis, planning, design, deployment and support services for Microsoft Azure; Azure Consultancy and Azure licensing.

Genesys PureConnect Cloud powered by CIC

Genesys Telecommunications Laboratories BV

PureConnectCloud is a comprehensive set of on-demand services for contact centres elevating CX. Highly scalable, reliable, and secure architecture allows global companies to cost effectively rapidly scale up and down handling Omni-channel interactions (email,web-chat,SMS, & social), speech enabled IVR, Outbound, Recording & Quality Management, Speech Analytics, Process Automation & Reporting

Skype for Business Plan 2

Civica UK Limited

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. Via Civica. See https://products.office.com/en-gb/skype-for-business/online

GeDaP Keytalk for IoT/M2M

TeamLogic Systems Ltd

KeyTalk strengthens the security of devices on a network, automating the creation and exchange of short-lived digital certificates at frequent intervals. With its automatic authentication (device identity) and robust encryption KeyTalk provides the security of PKI without the bureaucracy. Highly scalable objects can be readily connected and secured .

GCI — Call Recording

GCI Network Solutions Ltd

GCI’s Call Recording System is a state-of-the-art voice, instant message and quality management solution for Microsoft Skype for Business platforms. Call Recording offers a cost-effective and secure way to ensure your Organisation can remain compliant and offer the highest standard of service to your customers.

Funnelback Enterprise and Site Search

Squiz UK Ltd

The natural convergence of search, AI, and analytics, Funnelback’s Insight Engine proactively enables information to flow to where needed. Comprised of an Enterprise Search platform, auditing/analytics tools, and an AI powered enterprise knowledge graph, the platform makes deep discovery of information and insights more intuitive and immediate than ever before.

Inform 360

Inform Communications Ltd

Inform 360 is a range of automated, channel shift services designed specifically for UK public sector, central and local government. Unified communications services are created and deployed across IVR, email, mobile-web apps, SMS, Artificially Intelligent chatbot and social-media from one central application and can be hosted and managed or self-managed.

Genesys PureCloud

Genesys Telecommunications Laboratories BV

PureCloud delivers feature-rich services for collaboration, communications, and customer engagement. It’s highly scalable, reliable, and secure, built on a true cloud Amazon Web Services (AWS), micro-services elastic architecture. Modern intuitive Web UI provides advanced routing of Omni channel interactions, speech enabled IVR, Recording & Quality Management, Social Channel & reporting

Evolution AI Transcribe & Classify - Public Cloud

Evolution Artificial Intelligence ltd

An Artificial Intelligence based Natural Language Processing software that enables the automated extraction and classification of structured data from unstructured data sources such as word documents, pdfs, web pages, xml files, scanned documents and other.

Hermes Cloud Contact Centre

Ciptex

Hermes Contact Centre is powerful communications software, designed for customer contact across multiple media channels. With Voice, Multimedia, and Social Media available as stand-alone contact channels, or integrated seamlessly for ‘omni-channel’ communications; delivered from the Cloud ‘as-a-service’ to any number of agents, anywhere.

SpeechReport - Digital dictation/speech recognition, correspondence and workflow management software

G2 Speech UK Limited

Clinical and non-clinical correspondence and workflow management solutions, utilising digital dictation, speech recognition and/or outsourced transcription, for the medical, legal and general business markets. We use Microsoft Azure to host our Cloud solutions.

Semaphore Cloud Service

Smartlogic Semaphore Ltd

Smartlogic's Semaphore is an enterprise semantic platform that allows organisations to manage models, harmonise metadata, extract facts and enrich data sources. In areas of process automation, analytics, regulatory compliance, customer experience, information governance, data protection or information discovery, Semaphore delivers data quality and intelligence benefits to governments across the globe.

IBM Watson Studio - build your own Artificial Intelligence solutions

T-Impact Limited

IBM Watson Development lite plan, enables you to build your own Artificial Intelligence solutions on a secure cloud environment. Ideally suited for use with Robotic Process automation (RPA) to collect text and act on results.

Skype for Business Plan 2

Civica UK Limited

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. Via Civica. See https://products.office.com/en-gb/skype-for-business/online

Skype for Business Plan 2

Insight

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. See https://products.office.com/en-gb/skype-for-business/online

Odigo as a Service

Capgemini UK plc

Odigo is an omni-channel, cloud-based platform for Contact Centre as a Service. It can enable functionality, security, resilience and availability required by public sector Customers. Charges are opex-oriented and pay-per-minute (not per user) for voice. Much of configuration can be maintained by users. Access to upgrades is free of charge.

RPA, Intelligent Automation, Cognitive RPA, Digital Automation, Digital Workforce as a Service

Ernst & Young LLP (EY)

The EY Digital Workforce is a SaaS Robotic Process Automation (RPA), Digital and Artificial Intelligence (AI) platform, allowing end-to-end digitisation/automation of processes. EY's service can be configured to deliver a wide range of processes including those detailed in the service category list and many others. Please contact EY to discuss.

Cirrus Speech Analytics License powered by Nexidia

Cirrus

Our individual user license allows your organisation to only provision access for those who require the Cirrus Speech Analytics functionality powered by Nexidia, meaning you only pay for what you need.

Controllable Secure Digital Services for Inmates

Phonio UK Ltd (Telio)

Next Innovative Operation (NIO) is a secure and controlled unique user interface for inmates. This interface will take your prison administration to the next level. It supports the correctional staff in optimising their daily operations and also gives inmates more control of their own learning, communication and social interactions.

Extraction Load and Transformation (ELT) software as a service

Acuma Solutions Limited

Acuma offers Extract Load and Transform as a service for extracting and loading large data sets into target sources and transform data for big data analytics. The Extract Load and Transform as a service enables ingestion of structured, semi-structured, unstructured data from various sources into Data Lake and data transformation.

UiPath Orchestrator license web based control for Robotic Process Automation (RPA) Robots

T-Impact Limited

The UI Path orchestrator allows you to manage your digital work force, making best use of your Robotic Process Automation (RPA) investment. Schedule, deploy and assign UI Robots using web based control orchestrator. Monitor, log and report on your RPA worker’s progress. Includes 1 annual UiPath orchestrator license. Cloud Install.

Conversational Search

Voxsio

Increasing access to public services, Voxsio’s Conversational Search uses machine learning and natural language processing to create a dialogue of questions and answers that understand individual’s enquiry and context. Matching them with the information critical to their situation. Conversational Search leverages existing web based content.

Robotics (RPA) and Artificial Intelligence (AI) & Machine Learning as a service (RPAAIaS)

T-Impact Limited

T-Impact’s Robotic Process Automation (RPA) & Artificial Intelligence (AI) subscription platform allows government (local, central and agencies) to incorporate cognitive and machine learning, in their processes without changing underlying technologies. Includes annual UiPath attended robot subscription that mimics human work at a hugely reduced cost. Cloud or On-Premise Install.

Secure Intelligent User Interface Service

SecureCloud+ Limited

The Secure Intelligent User Interface Service available at OFFICIAL with a handling caveat of SENSITIVE,SECRET,MISSION SECRET,TOP SECRET provides cognitive services to better contextually process requests using text and voice. Enables artificial intelligence-supported chatbots to provide verbal and written interactions with human users, leveraging machine learning, big-data, and natural language processing.

eScription

Nuance Communications Ltd

eScription is a full life-cycle clinical documentation solution that delivers cost-effective, high quality results and creates value by improving efficiencies and complementing the Hospital's EHR strategy. It is allowing clinicians to accurately document entire patient encounters via a mobile device and improves clinician productivity while enhancing the patient narrative.

IBM WATSON

T-Impact Limited

Transform your business, enhance competitive advantage, and disrupt your industry by unlocking the potential within unstructured data. From gaining insights from text to automating interactions and analyzing images and video, tap into the power of Watson APIs to build your cognitive apps. Does your business think? it can with Watson

T-Impact AML Robotics (RPA) and Artificial Intelligence (AI) solution for Legal professionals

T-Impact Limited

T-Impact’s Case opening & Anti-money laundering (AML) Solution ensures consistency and compliance with all legal matters opened, including AML regulation compliance. Leveraging Robotics Process Automation (RPA) & Artificial Intelligence (AI), data is automatically loaded into your CRM or Case management system, without changing underlying technology. Cloud or On-Premise Install

storm® FLOW™

Redwood Technologies Ltd

storm® FLOW™ is a feature-rich service management tool, allowing you to create a huge array of complex, automated, multi-channel, multimedia services for mobile and fixed networks. FLOW can be used to enable full communications integration, allowing customers to access services by email, SMS, phone, web or other media

Zyper

Zyper Ltd

Zyper helps brands and organisations identify their top 1% of users. We don't find influencers, and it's more than just content creation: Zyper creates a network of your most passionate users.

Cloud Managed Service - Collaboration

Cisilion Limited

Cisilion provide customers with a range of services including cloud consultancy, professional services and ongoing support or managed services. Whether it's working with cloud, hybrid cloud or private cloud deployments, Microtech can provide the expertise to design, implement, migrate and support your cloud solutions.

Digital Interview Recording for the Department of Health & NHS

Business Systems (UK) Ltd

Interview Recording solutions from Business Systems incorporate digital, video and audio recording capabilities. Secure and accurate Interview Recording with military-grade security and storage for the NHS and other Department of Health needs. The digital Interview Recording solutions turn conversations into powerful insight. Record, review and analyse conversations on or off-site.

Skype for Business Plan 1

Civica UK Limited

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. Via Civica. See https://products.office.com/en-gb/skype-for-business/online

ServiceNow Add-on Product Portfolio

TESM

TESM has an ongoing R&D programme to develop intellectual property that complements standard functionality provided by ServiceNow. The TESM IP is provided as custom Applications or Change Sets which easily integrate to standard ServiceNow functionality and adhere to ServiceNow best practice, ensuring smooth upgradeability to future versions.