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138 results found

138 results found in Cloud software in the category Interactive voice response (IVR)

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Cloud VoIP

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

INVO HOSTED

INVO SOLUTIONS LIMITED

INVO HOSTED PBX The hosted IPBX provides modern, flexible communications with a wide choice of business applications for office, home and mobile users. A state of the art web interface allows real time access and moves and changes as well as adding new services.

Main-Tel (N.E)Ltd Hosted Voice Service

Main-Tel (NE) Ltd

MHV is for organisations looking to replace/consolidate their existing telephony infrastructure and gain significant cost benefits, while future proofing their telephony. MHV is a fully managed service, on-going platform management, SIP Trunking and maintenance are included. Highly flexible, scalable, resilient and a feature rich platform meeting demands of any organisation.

Amazon Connect

Amazon Web Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

NHS Friends and Family Test (FFT) Survey

Rhubarb Business Services Limited

RHUBAS is a patient satisfaction and experience solution enabling Trusts to deliver enhanced NHS Friends and Family Test (FFT) surveys. By providing omnichannel, multi-language survey solutions with enhanced unique real-time dashboard technology and MI reporting, we put the patients and the Trust at the centre of everything we do.

storm® CONTACT:IVR™

Redwood Technologies Ltd

storm® CONTACT:IVR™ is a contact centre automation service that enables customers to self-serve routine inquiries. CONTACT:IVR uses techniques such as speech recognition and keyword recognition to process spoken and written inquiries and automatically connect customers to the correct information, freeing up agents to deal with more complex issues.

Voice Automation

Esendex Limited

Esendex Voice solutions offer a simple and effective way to communicate with your customers. As long as you have a contact number, it does not matter whether this is a mobile or landline, our voice services can help with your contact strategy.

Hosted Call Recording

Foehn

Recordings are stored for a maximum of 1 month before being deleted. If call recordings need to be retained for a longer period of time, this is provided in a range of charging tiers based on the cumulative size of recordings Foehn store for you beyond our standard storage policy.

Cloud Direct Skype for Business as a Service

On Direct Business Services Limited

Hosted cloud-based Microsoft Skype for Business from DCG is an enterprise–ready unified communications platform that connects people everywhere as part of their everyday productivity experience, providing a consistent, single client experience for presence, instant messaging, voice, HD video and meetings.

Exponential-e Private Hosted PBX, Telephony & Unified Communications

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications Service provides users with Private Branch exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Voice/Unified Communications Service which is delivered over our business-only, reliable and low latency network.

storm® PBX™

Redwood Technologies Ltd

storm® PBX™ provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

Digital Customer Survey

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Cirrus Hosted Voice License (incl. Cisco handset)

Cirrus

Cirrus Hosted Voice License is a highly competitive product that allows users to access the Cirrus Hosted Voice service to make and receive calls across both fixed and mobile devices.

Patient Experience & Friends & Family Test (FFT)

Healthcare Communications UK Ltd

Healthcare Communications are #1 Market leaders in FFT, local surveys and patient experience. Multiple channels capture real time patient feedback including SMS, online, phone, tablets, paper and kiosks. Our analytics and auto-reporting features are co-designed with NHS staff for instant results and includes sentiment analysis, free text theming & heatmap.

VoiceHost Hosted PBX

VoiceHost Telecommunications

VoiceHosts Hosted PBX solution offers a cost effective and feature rich telecommunications platform for users to unify voice and video from handsets, mobile and desktop apps via a simple to use web portal.

storm® CONTACT:ASR™

Redwood Technologies Ltd

storm® CONTACT:ASR™ is an intelligent rules-based routing and automatic speech recognition (ASR) solution. Callers are greeted by an automated agent, and, using advanced interactive voice response (IVR), invited to say the name of the person or department they require. ASR then rapidly directs the customer to the correct resource.

Commsworld Contact Centre

Commsworld Ltd.

The Contact Centre solution enables contact centres or workgroups to simply and efficiently monitor, manage, and route calls. The solution includes MiContact Center Workgroup, MiContact Center Business, IVR Routing, Multimedia Contact Center, MiVoice Business Reporter, MiContact Center Outbound, Workforce Management and MiVoice Call Recording.

Cloud PBX

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Hosted Voice

Lloyds IP

Our Hosted Voice service provides end users with a feature rich, fully resilient and highly scaleable telephony solution. We offer full Unified Communications and Web Collaboration suite of applications based on the industry leading Mitel technology.

DXP MobiX Cloud Telephony

Digital Exchange Products Ltd

Provision of a carrier grade private cloud telephony solution from 30 to 2,500 users (15 Agents for CC). Supports basic and advanced telephony features on a subscription model basis including unified communications and collaboration, deployed in your private or hybrid cloud.

Cloud Virtual Agent

Disrupt CX

Cloud-based Virtual Agent including natural language automation, customer self-service and voice biometrics. Includes speech to text and self serve across voice and all digital channels. With a simple SIP integration the solution works alongside your current environment driving improved customer operations efficiency and customer satisfaction through automated self-service.

Interactive Business SMS

Esendex Limited

Interactive Business SMS enables you to send and receive text messages from your customers either online, by email or via API (connecting through your management systems). Esendex’ Interactive Business SMS has many applications including: reducing call centre traffic, maximising debt collection, managing appointments and organising staff cover.

Unified Communications Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

ERS Connect

SRCL Limited

Using a blend of communication technologies, ERS Connect provides cost effective methods of interacting with Trust Patients or staff communities which includes Patient Appointment reminders; Pre-Admission Screening; Appointment Scheduling; Patient Surveys; Friends & Family Tests; Post-Discharge Services; Short Notice Bookings & Cancellations and Major Incident Alerting Services

storm® FLOW™

Redwood Technologies Ltd

storm® FLOW™ is a feature-rich service management tool, allowing you to create a huge array of complex, automated, multi-channel, multimedia services for mobile and fixed networks. FLOW can be used to enable full communications integration, allowing customers to access services by email, SMS, phone, web or other media

Cirrus Voice Desktop License

Cirrus

The Cirrus Voice Desktop License provides agents with the functionality required to make and receive calls on their workstation using a browser to access the Cirrus Cloud Telephony Services. Agents will be able to view queue information, chat to other users, view reports and see other operator states.

RingCentral Contact Centre via Netpremacy

Netpremacy Limited

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (the cloud contact centre market leader), and built on a fault-tolerant architecture, Contact Centre brings unparalleled service quality alongside market leading functionality.

Cloud Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Netcall Liberty IVR

Netcall Telecom Limited

Netcall Liberty Interactive Voice Response (IVR) delivers a wide range of call handling solutions to automate transactions, enhance interactions, and provide access to services. Liberty IVR configurations range from simple DTMF call routing through to automated payment solutions with multiple system integrations and Level 1 Service Provider PCI DSS certification.

Capita ePayment Touch Tone

Capita Business Services Limited

ePayment Gateway (Payment Portal) supports online debit/ credit card payments, where a bespoke front-end form or system captures the Customer’s details and the goods or services they are paying for. The Payment Portal provides the card entry pages and authorisation process through seamless integration with the chosen third party system.

Gamma's Resilient Cloud Telephone System - Horizon

Gamma

Gamma's Horizon is a Cloud PBX providing an array of features to suit the needs of organisations. It is operated through a choice of devices to suit the individual user; handset, mobile or desktop. Web interfaces allow real time access and changes to the many services available on user basis.

Open Source VoIP

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

B2M and PagerSMS

Saadian Technologies UK Limited

B2M is a reliable and secure web-based SMS communication and messaging platform. B2M can integrate with external systems and be used for mass notifications and 2-way communications. B2M supports the PagerSMS emergency alerting service. This turns a mobile phone into a pager that alarms continuously until acknowledged by the recipient.

Appointment Management SMS & Multi channel

Healthcare Communications UK Ltd

Envoy Appointment Management is #1 communication software for NHS Trusts, sending patient appointment reminders via SMS, IVM, agent, email, letter and online. DNA’s reduce by up to 40% and appointment utilisation increases. 2way messaging, partial booking and pre/post assessments available. Latest technology digital appointment letters, dramatically reduces Trust postage costs.

CallMeBack

Netcall Telecom Limited

Netcall CallMeBack™ is a web callback solution that easily and rapidly connects voice calls for customers on the Web with contact centre agents. CallMeBack can be deployed on devices including Webpages, Mobile Applications, Kiosks, and Smart TVs. The solution is easily deployed and requires minimal changes to systems and processes.

Genesys PureCloud

Genesys Telecommunications Laboratories BV

PureCloud delivers feature-rich services for collaboration, communications, and customer engagement. It’s highly scalable, reliable, and secure, built on a true cloud Amazon Web Services (AWS), micro-services elastic architecture. Modern intuitive Web UI provides advanced routing of Omni channel interactions, speech enabled IVR, Recording & Quality Management, Social Channel & reporting

Collaboration

Cinos Communications Services

The Cinos Collaboration service leverages best of breed Cisco Collaboration, VoIP, WebEx and Spark services, built upon the UKCloud Assured or Elevated OFFICIAL platforms. Available as a Private, Community or Hybrid Cloud model, our service enables a rich user experience with up to 99.99% availability.

storm® CONTACT:SOCIAL™

Redwood Technologies Ltd

storm® CONTACT:SOCIAL™ seamlessly incorporates social media channels into the multi-channel storm Cloud Contact Centre solution through intelligent Automated Contact Distribution®. This enables quick, informed responses to enquiries made through services like Facebook and Twitter, connecting people and devices to the best automated and live resources – however, wherever and whenever.

Patient Experience Feedback, Friends & Family Test (FFT), Outcomes & Audit

Optimum Contact Ltd

Provider of real time Patient Feedback solution including Friends & Family Test (FFT), Patient Quality & Safety, Audit & Patient Outcomes. Multiple channel options including online, paper, text and kiosks. Automated analytics, insights & reports provided as standard. Easy data triangulation. A fully supported web based, hosted, real-time system.

Office 365 EDRM Platform

Civica UK Limited

The Civica Digital EDRM platform is a cloud-based SaaS Electronic Document and Records Management System (EDRMS) with. Based on industry standards and Office 365 or Microsoft SharePoint, it is available as a per-user monthly subscription and offers the potential of MoReq compliance.

RingCentral Office

RingCentral

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

RingCentral Contact Centre

Bechtle direct Ltd.

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (the cloud contact centre market leader), and built on a fault-tolerant architecture, Contact Centre brings unparalleled service quality alongside market leading functionality.

Horizon Cloud Telephony Service

Incom Business Systems Ltd

Cloud based communication platform with advanced features including free local, national and mobile calls. There are a choice of handsets including desktop, cordless and mobile app with a web interface to manage calls and user features.

CardByPhone

X-on

CardByPhone removes credit and debit card data from being accessible within an organisation during phone transactions. PCI-DSS requirements which govern security when handling card data are taken out of scope. CardByPhone can be integrated with contact centre and order processing systems or as a complete hosted telephony environment.

HTK Horizon

HTK Limited

Platform and services for highly personalised citizen engagement across web, email, SMS, mobile applications and interactive voice response (IVR)

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best of breed Cisco telephony, VoIP, Unified Communications and Collaboration services, built upon the UKCloud Assured or Elevated OFFICIAL platforms. Available as a Private, Community or Hybrid Cloud model, our service enables a rich user experience with up to 99.99% availability.

Capita Collaboration Suite - UK Hosted Unified Communication Service

Capita Business Services Limited

Capita Collaboration Suite provides users with integrated access to advanced communication and collaboration tools, incorporating sophisticated voice, video, email and instant messaging capabilities - all in the cloud. The service helps you make the best use of multiple communication channels streamlining the way staff, customers and suppliers collaborate.

PureCom - Hosted IP Telephony

365 ITMS Ltd

Delivering Messaging, Telephony, Presence, Contact Centre, Video Conferencing and many other bespoke applications from our high availability UK Data Centres. Customers have a single tenancy customisable platform with all the latest features delivered to a range of handsets and mobile devices. Available as Opex or Capex.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Cirrus Workforce Optimisation License powered by Teleopti

Cirrus

Our individual user license allows your organisation to only provision access for those who require the Cirrus Workforce Optimisation functionality, meaning you only pay for what you need.

Worksmart Cloud Telephony

Worksmart Technology Ltd

A secure cloud based telephony service utilising Mitel PBX software and phone sets. Customers can add Contact Centre functionality, FCA Compliant call recording, Call Analytics, Remote worker extensions and a mobile client. The service is managed, monitored around the clock and customers are provided with a self-service administration portal.

Unified Communications

SpliceCom Ltd

A fully featured voice platform in a high availability private cloud. Complementing the core Voice PBX is our own Business Management, Remote Working Mobility Gateway and Voice Processing Applications. Designed for cloud and where required hybrid/resiliant systems whatever the size of your organisation.

Healthy New Towns

Inhealthcare Ltd

Inhealthcare's Digital Health Platform allows clinicians to automate monitoring, self-care and behavioural change programmes, leveraging a range of patient communication tools. Partners can integrate their own products and services. We are clinician and patient led in everything we do, focussing on real NHS problems rather than technology.

Primo Hosted Contact Centre Solution

Primo Cloud Contact Centre

Hosted contact centre system- unlike traditional systems doesn't rely on equipment and software in your office. Highly resilient hosted platform with no single point of failure. Very flexible and versatile. Make and receive calls, multiple agents, PAYG, with no capital investment. Call recording, KPI’s, call reports. Supports remote workers

Cirrus Agent QA Agent License

Cirrus

The Cirrus Agent QA Advanced Agent License allows named users to receive and undertake call recording evaluation requests.

Odigo as a Service

Capgemini UK plc

Odigo is an omni-channel, cloud-based platform for Contact Centre as a Service. It can enable the functionality, security, resilience and availability required by public sector Customers. Charges are opex-oriented and include pay-per-minute (not per user) for voice. Configuration can be maintained by users. Access to upgrades is free of charge.

Microsoft Power BI, Bots, Cognitive & Machine Learning Consultancy & Implementation Services

Tisski Limited

Adoption, consultancy, analysis, planning, design, deployment and support services for Microsoft Power BI, Bots, Cognitive & Machine Learning Consultancy & Implementation Services. Leverage BOTS , artificial intelligence, machine learning and Power BI to improve you services.

Cirrus Combined Desktop License (Voice and Multimedia)

Cirrus

This listing is a combination of the Cirrus Voice Desktop and Cirrus Multimedia Desktop licenses. For full details please see the individual service listings for these products.

Connect

Intelecom UK Ltd.

Intelecom Connect is a multichannel Contact Centre solution in the cloud. Connect provides superior voice management along with email, sms, web chat and social media, all from a single agent interface. The solution includes a full suite of Management Information, Workforce Management, Speech Analytics, and full integration to CRM.

Gamma's Resilient Cloud Voice Service - SIP Trunking

Gamma

Gamma SIP is the UK's leading voice over IP (VoIP) business service, providing quality inbound and outbound voice calls over the customer’s choice of data connectivity. Compatible with the majority of telephony systems, it also delivers complementary cloud features including; automatic failover, flexible channel volumes and inbound call control.

Secure and Archived Mobile Messaging

TeleMessage

iOS, Android Apps and web interfaces for secure and archived Mobile Messaging. It is the alternative to using consumer messaging in the workplace. Like managing employee’s emails – TeleMessage can manage mobile messaging (policy enforcement). TeleMessage is similar to consumer tools but secure, managed, reliable, IT Ready and regulatory compliant.

Cloud Call Centre

Foehn

Foehn's Hosted Call Centre offers everything expected of a leading edge platform including; Interactive Voice Response (IVR), Inbound Automated Call Distribution (ACD), Predictive Dialling, Payment Gateways, PCI Compliant Call Recording and comprehensive Call Centre reporting. We can integrate the call centre with other business systems such as your CRM

IP Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Hosted Cloud Telephony

Inclarity Communications Limited

Inclarity’s Hosted VoIP Telephony Service is a fully-featured Cloud Telephone Service that would suit any size or type of business. Geographic independence makes it easy to unite home workers, or multiple offices under the same environment. Complementary features can be provided which can integrate with other systems to boost productivity.

Open Source Telephony

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Phonehub Advanced Contacts Manager

Phonehub IO Ltd

Secure intelligent cloud software to efficiently manage prisoner contacts. Designed to reduce resource requirements and improve family contact. Integrates with HMPPS systems.

Open Source Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

storm® SHIELD™

Redwood Technologies Ltd

storm® SHIELD™ uses intelligent IVR technology to field high volumes of calls before they reach agents, scaling in the cloud to meet any level of demand. The sophisticated voice response capabilities allow customers to access many services automatically - from an account balance, to a secure payment system.

Mobile Journey

Esendex Limited

A secure and interactive mobile messaging solution, facilitating the meaningful personalised connections you need to have with your customers. Whether you need to process payments or complete an income expenditure process, the Esendex Mobile Journey enables you to actively and efficiently engage with your customers on a whole new level.

Hosted PBX

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

PureCloud Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Video Conferencing

Cinos Communications Services

The Cinos Video Conferencing service leverages best in breed Cisco TelePresence and Collaboration services, built upon the Skyscape Assured or Elevated OFFICIAL platforms. Available as a Private, Community or Hybrid Cloud model, our service enables a rich video conference and collaboration user experience with up to 99.99% availability.

HIStel VoIP Telephony

Leicestershire Health Informatics Service

A custom-built communication system that utilises a cloud based VoIP PBX phone switching system. The VoIP technology, ensuring it provides a tailored service for all your telecom needs. Offering a fully featured telephone system with minimum recurring costs, HIStel can typically be provided for less than you might think.

Opinion8

Square Systems Limited

Opinion8 is a cloud based, flexible automated survey service. It is used by contact centres for for post interaction surveys and by a number of organisations to conduct employee surveys. Surveys can be carried out via IVR (telephone), web, email, text and webchat. All results are available in real time.

HealthConnect Virtual Consultations

Cinos Communications Services

HealthConnect delivers robust, IG‐compliant video conferencing to your consulting room, and creates exciting new opportunities for managing patient demand.

MaxContact

MaxContact

Cloud Based Outbound Dialler with ACD Inbound Routing. Multi Channel featuring SMS and Email. CRM can also be included. Hosted in the Azure network. Most advanced Outbound Dialer available currently.

Omnichannel Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Freedom Cloud - Skype for Business (SfB) Contact Centre and Operator Console Service

Freedom Communications (UK) Ltd

Contact Centre from Freedom lets you work from anywhere and achieve more by blending voice, email, web and fax interaction; all combined with integrated presence, Outdial, instant messaging and IVR – to deliver a full unified communication experience for both agent and customer.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

storm® CONTACT:SMS™

Redwood Technologies Ltd

storm® CONTACT:SMS™ delivers a wide range of SMS solutions including automatic, mass outbound alerts, automated text enquiries and automated reminders, integrating with and leveraging information from existing CRM and back-end systems. CONTACT:SMS also manages inbound SMS, delivering messages to agents in a single, blended multi-channel queue to optimise communication processing.

Open Touch Enterprise Cloud

SBL Group Ltd

A UCaaS solution delivering all the unified communications necessary to optimize the productivity of employees through multidevice, multiparty and multimedia communications. Easily conveys context-based information without compromising security or quality. Employees shift between devices to adapt to the context of a conversation, delivering a superior customer experience.

Unified Communications

Voicenet Solutions Limited

Unified Communications service from 8x8, Virtual Office Basic, increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Access via mobile apps, softphone clients and zero-download online portals. Handset-ready.

Cloud IP Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Cirrus Agent QA Admin License

Cirrus

The Cirrus Agent Quality Assurance Admin license allows a named user to set up parameters such as number of call recordings to analyse, agent management and creating/editing quality surveys.

SMS

Saadian Technologies UK Limited

B2M is a reliable and secure web-based SMS communication and messaging platform. B2M can integrate with external systems and be used for mass notifications and 2-way communications. B2M supports the PagerSMS emergency alerting service. This turns a mobile phone into a pager that alarms continuously until acknowledged by the recipient.

CERYX® Secure Telephony

Leonardo MW Ltd

CERYX® is highly scalable Secure Telephony solution requiring no prior setup, supporting both real-time audio/video communications, conference calls/text/voice messaging. Maintaining high availability, calls do not require interaction with centralised architecture, using MIKEY-SAKKE, the UK Government recommended means of achieving secure calls at ‘Official’ level for use on modern smartphones.

Rostrvm Cloud Contact Centre Service

Rostrvm Solutions

Our cloud service helps organisations to deliver high levels of customer service across multiple contact channels. Our intuitive easy to use application supports sophisticated call handling, agent support, outbound contact and reporting requirements. Voice call handling is standard with integrated multi-channel add-ons for email, SMS and web chat

BT Inbound Contact - Citizen Contact

BT PLC

Competitively priced non-geographic Inbound numbers starting 03, 08 or 09. Over twenty cloud-based routing features can be assembled into decision trees to optimally route calls. A wide range of inclusive report and control functionality is available including rapid reports to help control call flows in near real-time

RingCentral Contact Centre

RingCentral

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (the cloud contact centre market leader), and built on a fault-tolerant architecture, Contact Centre brings unparalleled service quality alongside market leading functionality.

CloudTalk - Cloud Telephony

Spectrum Telecoms Ltd

CloudTalk is a cloud based, flexible, reliable, affordable Unified Communications service. Packages can include inbound voice services, IP handsets, resilient SIP connectivity, remote endpoint provisioning and management, planning, installation, training and support. Our service wrap includes security, integration and migration services for legacy pbx and Skype deployments with Sonus SBC.

Debt Automation

Esendex Limited

A fully automated solution to assist you with chasing debt using low cost, interactive, mobile optimised communications to send digital reminders to both mobile phones and landlines.

Adepteo® Hosted VoIP Telephone System

Adepteo Limited

Adepteo® VoIP telephony eliminates the need for significant capital investment. Has a host of features developed to help good businesses get better these include call management, conference calling, call recording, queuing of calls, voicemail and call data analytics. All traffic runs on equipment hosted managed and maintained by Adepteo®.

Genesys PureConnect Cloud powered by CIC

Genesys Telecommunications Laboratories BV

PureConnectCloud is a comprehensive set of on-demand services for contact centres elevating CX. Highly scalable, reliable, and secure architecture allows global companies to cost effectively rapidly scale up and down handling Omni-channel interactions (email,web-chat,SMS, & social), speech enabled IVR, Outbound, Recording & Quality Management, Speech Analytics, Process Automation & Reporting

Intelligent speech to text, biometric identification and forensic voice analysis copy

Intelligent Voice

Intelligent Voice® provide • The fastest and most secure Speech to Text solution commercially available, turning your phone calls, video and other audio into Smart Data • State of the art biometric speaker identification

NFON Hosted Telephony

Glemnet Ltd

A Cloud based IPPBX and Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

Hosted Telephony

SpliceCom Ltd

A fully featured voice platform in a high availability private cloud. Complementing the core Voice PBX is our own Business Management, Remote Working Mobility Gateway and Voice Processing Applications. Designed for cloud and where required hybrid/resiliant systems whatever the size of your organisation.

VoiceHost SIP Trunking

VoiceHost Telecommunications

VoiceHosts SIP Trunking solution offers a cost effective and feature rich telecommunications platform. The power to create hybrid cloud PBX deployments which are scalable and all the features are provisioned in real-time via a simple to use web portal.

storm® CONTACT™

Redwood Technologies Ltd

storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.