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212 results found in Cloud software in the category Interactive voice response (IVR)

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212 results found

2FA / OTP SMS Authentication

MMG Mobile Marketing Group

Secure SMS Messaging and Voice Messaging with International Coverage. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Puzzel

Intelecom UK Ltd.

Puzzel is a complete Cloud Contact Centre solution. Superior voice management is complemented with a suite of multi-channel capabilities - Email, SMS, Web-chat and Social media. All in one single, and compelling, UI. Puzzel also offer Workforce Optimisation (QM, WFM), Speech Analytics, Payment, Knowledgebases and full integration to CRM systems.

SBL Amazon Connect

Software Box Limited (SBL)

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, IPT, VoIP, Unified Communications and collaboration services Built upon the UKCloud Assured or Elevated OFFICIAL platforms. Includes: Conferencing Instant messaging/presence Unified messaging Omni-channel contact centre. Private, Community or Hybrid Cloud Enables a rich user experience with up to 99.99% availability.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Cloud Collaboration

Ideal Networks Ltd

Ideal provide communications, collaboration and customer experience management platforms including: • contact centre service: interactive voice response (IVR); automatic call distribution (ACD); skills-based queuing and routing of calls, emails, web chats, text • text/video chat, groups, screen sharing, content management. • phone, voicemail, and conferencing.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Opus UCaaS Online

Opus Telecoms

Opus UCaaS Online delivers a cloud-based, enterprise grade, Unified Communications service, that replaces the need for onsite PBX equipment whilst providing customers access to the full suite of Mitel MiVoice Business features. Services are provided on a per user per month basis, with minimal upfront capital investment or in-house skills.

Short Message Service (SMS)

MMG Mobile Marketing Group

Secure, Global SMS Communications. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Genesys PureEngage Cloud

Genesys Telecommunications Laboratories BV

The Genesys Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Horizon Cloud Telephony Service

Incom Business Systems Ltd

Cloud based communication platform with advanced features including free local, national and mobile calls. There are a choice of handsets including desktop, cordless and mobile app with a web interface to manage calls and user features.

CloudTalk - Cloud Telephony

Spectrum Telecoms Ltd

CloudTalk is a cloud based, flexible, reliable, affordable Unified Communications service. Packages can include inbound voice services, IP handsets, resilient SIP connectivity, remote endpoint provisioning and management, planning, installation, training and support. Our service wrap includes security, integration and migration services for legacy pbx and Skype deployments with Sonus SBC.

Asterisk Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Qualtrics Employee Experience Platform

Qualtrics LLC

Qualtrics focuses on driving outcomes that matter to you most - reducing unwanted attrition, retaining and developing talent, driving employee engagement and increasing the productivity of your workforce. It's all done by collecting and connecting data from across the entire employee lifecycle from recruitment to exit on a single platform

Futr Public

Futr AI Limited

We use artificial intelligence to create two-way multi-lingual conversational interfaces through voice and chatbots. We apply NLP/NLU against your data ensuring consistent capture of internal and external information across all devices. Our solution transforms accessibility, provides efficiencies and generates insight to inform decisions about how to better communicate with people.

Netcall Liberty CallMeBack

Netcall Telecom Limited

Netcall CallMeBack™ is a web callback solution that easily and rapidly connects voice calls for customers on the Web with contact centre agents. CallMeBack can be deployed on devices including Webpages, Mobile Applications, Kiosks, and Smart TVs. The solution is easily deployed and requires minimal changes to systems and processes.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

SMS Campaign Manager

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Secure SMS Communications

MMG Mobile Marketing Group

Secure SMS Messaging and Voice Messaging with International Coverage. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Appt - Intelligent Appointment Booking

Appt-Health

Appt is a cloud based application that revolutionises the way your practice runs 'call and recall'. We combine automated workflows with accessible digital technology (including SMS, email and voice calls) to save your practice money and maximise your income from targets like QOF.

Hosted VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Nexmo Voice API

Nexmo Inc.

Enable an enriched calling experience adding powerful voice features to your inbound and outbound calling through Nexmo's Voice API.

storm® SHIELD™

Content Guru Ltd (Redwood Technologies)

storm® SHIELD™ uses intelligent IVR technology to field high volumes of calls before they reach agents, scaling in the cloud to meet any level of demand. The sophisticated voice response capabilities allow customers to access many services automatically - from an account balance, to a secure payment system.

Automated Communications & Payments

TALKINGTECH UK Ltd

We build fully managed automated communication solutions for business to consumer organisations to improve customer engagement and lower cost to serve. TALKINGTECH utilises SMS, Web, Interactive Voice Messaging, Interactive Voice Response & payment gateway technologies as alternatives to call centre agents and letters.

Healthy New Towns

Inhealthcare Ltd

Inhealthcare's Digital Health Platform allows clinicians to automate monitoring, self-care and behavioural change programmes, leveraging a range of patient communication tools. Partners can integrate their own products and services. We are clinician and patient led in everything we do, focussing on real NHS problems rather than technology.

Cirrus Workforce Optimisation License powered by Teleopti

Cirrus

Our individual user license allows your organisation to only provision access for those who require the Cirrus Workforce Optimisation functionality, meaning you only pay for what you need.

storm® TACTIC™

Content Guru Ltd (Redwood Technologies)

storm® TACTIC™ is an intelligent call-back and web chat solution. Queuing callers can book a time for a returned call via IVR. Web-browsing customers can also request call back or enter a live web chat with agents, sending a whisper prompt to the agent with details of their viewing behaviour.

storm® CONTACT™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

4net Agile Cloud

4net Technologies Ltd

A Unified Communications & Contact Center solution designed to help create a more agile workforce and improvement citizen/customer experience from 4net Technologies. Key features include telephony, voicemail, team collaboration via audio/video, IM, call recording, Omnichannel contact centre (voice/email/webchat) and customer analytics. Access via handsets/headsets, mobile apps and softphone clients.

storm® RECORDER™

Content Guru Ltd (Redwood Technologies)

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Unified Communications as a Service (UCaaS)

Centerprise International Ltd

A market leading Unified Communications (UC) solution powered by Cisco, which provides an entry point to IP telephony and exceptional flexibility in the way a business can deploy collaboration applications.

Cloud Call Manager

Sesui Limited

Award winning software that elevates an organisation’s communications systems into the cloud. Accessed through a phone, mobile or web app, your teams can then stay connected anytime, anywhere, as every voice or video call, email and SMS message comes through our secure, N3/HSCN, network.

Cirrus Admin / Supervisor License

Cirrus

The Cirrus Admin / Supervisor license provides enhanced functionality to make and receive calls / interactions, manage interactions, and the ability to be able to view historical and real-time interaction management information. Users simply need a web browser to access the service.

Unified Communications Contact Centre

Foehn

PureCloud is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Resilient Hosted Telephony & UC Services

Simplecall Business Ltd

SCB' Resilient on-site and cloud based voice solution enable a full communications solution, drives productivity, offers full feature set of PBX telephony. Collaboration features like web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Option for UK bundled minutes, per user/month.

storm® CONTACT:IVR™

Redwood Technologies Ltd

storm® CONTACT:IVR™ is a contact centre automation service that enables customers to self-serve routine inquiries. CONTACT:IVR uses techniques such as speech recognition and keyword recognition to process spoken and written inquiries and automatically connect customers to the correct information, freeing up agents to deal with more complex issues.

RingCentral Contact Centre via Netpremacy

Netpremacy Limited

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (cloud contact centre market leader), and built on a fault-tolerant architecture. Ring Central Contact Centre brings unparalleled service quality alongside market-leading functionality.

Private Cloud Voice Services (Hosted)

SpliceCom Ltd

A private cloud based Unified Communications solution with the ability to add on premise survivable gateways (Cloud Hybrid) or deploy the on premise as the primary solution with a Cloud back up. Supports both proprietary and 3rd party desk phones, smartphone and PC Softphones applications.

IVR Route

ECKOH OMNI LIMITED

A network call management platform, giving complete control over your call routing via a secure, auditable web interface, allowing you to make changes with immediate effect. The system routes inbound calls to contact centres, departments, outlets or branches based on business rules, intelligent call routing plans and customer-defined configurable parameters.

Touch Technology - Hosted Collaboration

Intercity Technology Limited

Touch Technology provides telephony, audio/web conferencing, unified messaging and contact centre capabilities. It suits organisations ranging in size from about 20 to 2,000 users, who self-manage their accounts via an on-line portal. Any voice-enabled device, including VoIP, mobile and analogue is compatible.

Appointment Management - Patient Connect

Healthcare Communications UK Ltd

Envoy Appointment Management is #1 communication software for NHS Trusts, sending patient appointment reminders via SMS, IVM, agent, email, letter and online. DNA’s reduce by up to 40% and appointment utilisation increases. 2way messaging, partial booking and pre/post assessments available. Latest technology digital appointment letters, dramatically reduces Trust postage costs.

storm® LOCK®

Content Guru Ltd (Redwood Technologies)

storm® LOCK® is a PCI-compliant payment system which ensures that agents never directly handle customer payment details. LOCK can be fully automated or agent-assisted. If the agent can stays on the line to talk the customer through payment, the tones are masked to ensure that compliance is maintained.

Artificial Intelligence Contact Centre Agent

Contact Centre Systems

An artificially intelligent Contact Centre agent that holds a conversation with website users to answer questions in natural language, also known as a Virtual Agent. Virtual Agents can answer questions in multiple languages, scale instantly with demand and work 24x7 without a break.

Cloud Software for Behavioural modelling

Roke Manor Research

Roke provided supply, support, and customise applications to model behaviours and detect changes in behaviours. Applications can be hosted in the public cloud, or private datacentre.

Conduit Global CX100 omni-channel cloud Contact Centre Software as a Service (CCaaS)

Conduit Global

Conduit Global CX100 omni-channel cloud contact centre software, based on industry leading technologies, in any combination of PCI and GDPR compliant dedicated or multi-tenant private or public cloud environments; Offered on a 24x7, consumption based month-to-month or long-term commitment basis.

Exponential-e Hosted PBX & Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

Amazon Connect

Amazon Web Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Cirrus Softphone Voice License

Cirrus

The Cirrus Softphone Voice License provides users with the functionality required to make and receive calls on their workstation using a web browser to access the Cirrus Cloud Telephony Services.

Conversational IVR, SMS, Chatbot and Virtual Assistant Solutions

VoxGen

A high quality, IVR, SMS, Chatbot and Virtual Assistant hosting environment, with applications that can automate common customer service tasks like identification and verification, balance playback, order status etc using natural language understanding (NLU) and speech recognition in a modern, conversational system design with online configuration and reporting dashboard

NHS Friends and Family Test (FFT) Survey

Rhubarb Business Services Limited

RHUBAS is a patient satisfaction and experience solution enabling Trusts to deliver enhanced NHS Friends and Family Test (FFT) surveys. By providing omni-channel, multi-language survey solutions with enhanced unique real-time dashboard technology and MI reporting, we put the patients and the Trust at the centre of everything we do.

Gamma's SIP Trunking - Resilient Cloud Voice

Gamma

Gamma SIP is the UK's leading voice over IP (VoIP) business service, providing quality inbound and outbound voice calls over the customer’s choice of data connectivity. Compatible with the majority of telephony systems, it also delivers complementary cloud features including; automatic failover, flexible channel volumes and inbound call control.

storm® SHOUT™

Redwood Technologies Ltd

storm® SHOUT™ is a mass multimedia alerts system which enables business to provision and distribute messages instantaneously. SHOUT delivers messages via SMS, voice, email, instant messaging or any other form of communication depending on what will best suit the situation and recipient, delivering effective, immediate mass communication.

IP Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

PureCloud Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

RingCentral Office via Netpremacy

Netpremacy Limited

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. Ring Central is a fully-featured replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce and others to improve business productivity.

NICE inContact Contact Centre Call Recording

Business Systems (UK) Ltd

NICE inContact Contact Centre Call Recording records what you need when you need it. The result is a scalable solution that grows and evolves with your organisation. With 30 years' worth of experience, Business Systems are the UK's leading provider in Call Recording solutions and offer consultancy, implementation and support.

CallGuard

ECKOH OMNI LIMITED

An agent-assisted payment solution that enables customers to make multichannel payments – phone, online or Live Chat - when speaking with an agent. Eckoh’s CallGuard cloud solution provides full PCI DSS Level 1 de-scoping of customer environments for Card Not Present (CNP) payments, including alternative payments such as ApplePay, GooglePay,Paypal

Bramble Hub Membership Engagement Services - MES Experience

Bramble Hub Limited

MES Experience is the leading real-time platform for capturing, analysing and reporting on patient and staff experiences including the NHS Friends and Family Test. It provides multi-channel data collection, bespoke reporting, a unique solution for automated free-text analysis of patient comments, and is built in partnership with our NHS clients.

Patient Experience Feedback, Friends & Family Test (FFT), Outcomes & Audit

Optimum Contact Ltd

Provider of real time Patient Feedback solution including Friends & Family Test (FFT), Patient Quality & Safety, Audit & Patient Outcomes. Multiple channel options including online, paper, text and kiosks. Automated analytics, insights & reports provided as standard. Easy data triangulation. A fully supported web based, hosted, real-time system.

Rostrvm Cloud Contact Centre Service

Rostrvm Solutions

Our cloud service helps organisations to deliver high levels of customer service across multiple contact channels. Our intuitive easy to use application supports sophisticated call handling, agent support, outbound contact and reporting requirements. Voice call handling is standard with integrated multi-channel add-ons for email, SMS and web chat

Cirrus Voice Desktop License

Cirrus

The Cirrus Voice Desktop License provides agents with the functionality required to make and receive calls on their workstation using a browser to access the Cirrus Cloud Telephony Services. Agents will be able to view queue information, chat to other users, view reports and see other operator states.

Cloud Predictive Dialler

Genius PPT Ltd

Our cloud predictive dialler software is a comprehensive contact centre telephony management solution. An omni-channel solution comprising inbound/outbound call handling, predictive/progressive/preview dialling, IVR, call recording, screen recording, email, SMS, DTMF agentless payment processing tools, comprehensive reporting tools, call monitoring and quality assurance tools. A complete contact centre in a box.

NICE inContact CXone Contact Centre Solutions by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems unifies best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence—built on an open Cloud foundation to protect previous investments.  With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services empowering teams to move faster, work smarter.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

storm® SPEAK™

Content Guru Ltd (Redwood Technologies)

storm® SPEAK™ is a Speech-to-Text (STT) and Automated Speech recognition (ASR) module that can be utilised within FLOW™. SPEAK helps organisations to address customer enquiries more efficiently, through using STT integrated with automated IVR and leveraging natural language processing to determine semantic meaning, providing appropriate responses and transcribe interactions.

NFON Hosted Telephony

Glemnet Ltd

A Cloud based IPPBX and Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

storm® CONTACT:IVR™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:IVR™ is a contact centre automation service that enables customers to self-serve routine enquiries. CONTACT:IVR uses techniques such as speech recognition and keyword recognition to process spoken and written enquiries and automatically connect customers to the correct information, freeing up agents to deal with more complex issues.

Cloud Contact Centre, Dialler and CRM Solution

Greenlight Innovation Ltd

Greenlight CRM is a contact centre communication and CRM solution in one unified package.

NICE inContact CXOne Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expectations without breaking the budget, unifying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Qualtrics Research Platform

Qualtrics LLC

Do faster, smarter, more powerful research to improve public services with Qualtrics - the world’s leading research platform. Qualtrics enables departments to do more research internally and save money on outsourced agencies. Built on the most flexible survey builder, powered by advanced analytics and automated reporting. Turn insights into action.

Netcall Patient Hub ®

Netcall Telecom Limited

Patient Hub provides a centralised hub (via a secure and accessible portal) of appointment related information and capabilities for use within the NHS to digitally manage their interactions with patients. Patient Hub aids DNA rate reduction and other overheads for the NHS by digitising and automating appointment bookings and communications.

storm® TACTIC™

Redwood Technologies Ltd

storm® TACTIC™ is an intelligent call-back and web chat solution. Queuing callers can book a time for a returned call via IVR. Web-browsing customers can also request call back or enter a live web chat with agents, sending a whisper prompt to the agent with details of their viewing behaviour.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling. Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

NICE inContact CXOne Contact Centre solutions for Healthcare Organisations by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps organisations keep up with rising expectations for patient care, unifying best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer consultancy, project management, implementation and support services for delivering best possible service to citizens.

Bramble Hub - Adelante Software - Income Management and Cash Receipting

Bramble Hub Limited

PCIDSS compliant income management and cash receipting software designed for local government and universities.

ID&V

ECKOH OMNI LIMITED

ID&V identifies and verifies customers before they discuss an account or perform an automated transaction. ID&V is available for IVR, chat, web, and mobile channels. The service securely verifies callers by asking them for a range of personal data such as their account number, postcode, date of birth, and passwords.

Open Source VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Vixivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Hosted Voice

Aura

Our marketing leading Unified Communication solution, based on Microsoft Skype for Business, delivers a feature rich communication and collaboration suite, accessible from the cloud and accessed from anywhere, anytime.

Patient Experience and Outcomes

iWantGreatCare

An easy-to-use digital solution that enables healthcare providers to collect, analyse and interpret patient reported experience and outcomes. Patients provide feedback on their care via online, device and paper methods. Provides reports, analytics and data insights. Also meets the requirements of the NHS Friends and Family Test (FFT)

Hosted Telephony

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Inclarity Hosted Telephony Services

Inclarity Communications Limited

Inclarity’s Hosted VoIP Telephony Service is a fully-featured Cloud Telephone Service that would suit any size or type of business. Geographic independence makes it easy to unite home workers, or multiple offices under the same environment. Complementary features can be provided which can integrate with other systems to boost productivity.

Could Voice

Voice 2 Voice Limited

A fully featured voice platform in a high availability private cloud. Complementing the core Voice PBX is our own Business Management, Remote Working Mobility Gateway and Voice Processing Applications. Designed for cloud and where required hybrid/resilient systems whatever the size of your organisation. This includes PSTN Provision

Omnichannel Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

SMS Appointment Reminders

MMG Mobile Marketing Group

SMS Appointment Reminders. Connect via API, UI or Email 2 SMS. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Managed Office 365 Services

Pure Technology Group

Whether you’re working in your office or on the go, Office 365 provides a familiar, top-of-the-line set of productivity tools. Office 365 is always up to date, letting you create, edit and share with anyone in real time.

Conduit Global CX100 Cloud IVR

Conduit Global

Information and communication technology (ICT) // Conduit Global CX100 cloud IVR, based on industry leading technologies, providing automated speech recognition, payment processing, and self-service functions to enable channel deflection and reduce agent transactions.

Secure Enterprise Messaging

TeleMessage

iOS, Android Apps and web interfaces for secure and archived Mobile Messaging. It is the alternative to using consumer messaging in the workplace. Like managing employee’s emails – TeleMessage can manage mobile messaging (policy enforcement). TeleMessage is similar to consumer tools but secure, managed, reliable, IT Ready and regulatory compliant.

RingCentral Contact Centre

RingCentral

RingCentral Contact Centre is a cloud based omnichannel contact centre solution that helps organisations deliver fast and personalised customer service as well as accelerate sales.

GCI — Cloud Contact Centre

GCI Network Solutions Ltd

CCC, Omni-channel contact centre, delivering to organisation optimized interaction channels, Voice, Email, Webchat, Call Recording and Backoffice connectivity, driving agent and customer experience. Easy to use administration and unprecedented level of reliability delivered to organisation that recognizes that a managed cloud-based contact centre as the ideal opportunity to save cost.

INVO HOSTED

INVO SOLUTIONS LIMITED

INVO HOSTED PBX The hosted IPBX provides modern, flexible communications with a wide choice of business applications for office, home and mobile users. A state of the art web interface allows real time access and moves and changes as well as adding new services.

UCaaS (RingCentral Office)

RE-SOLUTION DATA LTD

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

RingCentral Office

RingCentral

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

Self-Service

ECKOH OMNI LIMITED

A self-service platform for your customers to serve themselves, increasing their satisfaction, speeding up resolution and reducing calls into your contact centre. Customers can engage across IVR, chat, web or mobile, shifting seamlessly between channels. Visual IVR combines voice and data for handling more complex transactions.

Cloud Virtual Agent

Disrupt CX

Cloud-based Virtual Agent including natural language automation, customer self-service and voice biometrics. Includes speech to text and self serve across voice and all digital channels. With a simple SIP integration the solution works alongside your current environment driving improved customer operations efficiency and customer satisfaction through automated self-service.

The Public Hosted Voice and Collaboration service (OSCloud

Telecom Resource

Provides voice technology with the “Circuit” collaboration platform as a single bundle. This service is an internet application that brings together voice, video, messaging, presence and screen/file sharing into one view accessible on any device Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX systems.

storm® PBX™

Redwood Technologies Ltd

storm® PBX™ provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

ERS Connect (SRCL)- Patient Appointment Reminders

SRCL Limited T/A ERS Connect

Using a blend of communication technologies, ERS Connect delivers cost-effective methods of interacting with trust patients, staff and ad-hoc cohorts, delivering Patient Appointment Reminders; Pre-Admission screening services and appointment reminders; Appointment Scheduling; Patient Surveys; Friends & Family Testing etc, against Accessible Information Standards and digitisation of patient communications.

Remote Patient Monitoring Platform

Inhealthcare Ltd

Inhealthcare's remote patient monitoring health platform allows clinicians to automate monitoring, self-care and behavioural change programmes, leveraging a range of patient communication tools. Partners can integrate their own products and services. We are clinician and patient led in everything we do, focussing on real NHS problems rather than technology.