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73 results found in Cloud software in the category Call accounting

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73 results found

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Opus UCaaS Online

Opus Telecoms

Opus UCaaS Online delivers a cloud-based, enterprise grade, Unified Communications service, that replaces the need for onsite PBX equipment whilst providing customers access to the full suite of Mitel MiVoice Business features. Services are provided on a per user per month basis, with minimal upfront capital investment or in-house skills.

CloudTalk - Cloud Telephony

Spectrum Telecoms Ltd

CloudTalk is a cloud based, flexible, reliable, affordable Unified Communications service. Packages can include inbound voice services, IP handsets, resilient SIP connectivity, remote endpoint provisioning and management, planning, installation, training and support. Our service wrap includes security, integration and migration services for legacy pbx and Skype deployments with Sonus SBC.

Amazon (AWS) Connect by KCOM

KCOM GROUP PLC

KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.

Asterisk Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Hosted VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Arena Discovery Platform

Axiell Ltd

Axiell Arena is a powerful, multifaceted discovery platform for library patrons to interact with library services in branch or on the go. Arena is also an effective engagement tool, helping library staff keep patrons informed of news and events using the built in content management system.

StreamCloud Hosted Telephony

Stream Networks Ltd

A flexible and scalable telephony system for 4 - 100,000 users. The StreamCom system is available as an on-premise, hosted and hybrid PBX. All systems and infrastructure are managed and supported by the Stream Networks technical team 24x7.

Unified Communications Contact Centre

Foehn

PureCloud is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Conduit Global CX100 omni-channel cloud Contact Centre Software as a Service (CCaaS)

Conduit Global

Conduit Global CX100 omni-channel cloud contact centre software, based on industry leading technologies, in any combination of PCI and GDPR compliant dedicated or multi-tenant private or public cloud environments; Offered on a 24x7, consumption based month-to-month or long-term commitment basis.

SBL Office 365 Enterprise E3 Suite

Software Box Limited (SBL)

A Package of licences (O365 E3 and Win E3) available under the DTA MOU (VL EAS Licensing) to provide Office 365 Productivity and Windows Enterprise.

Exponential-e Hosted PBX & Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

Amazon Connect

Amazon Web Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Cirrus Softphone Voice License

Cirrus

The Cirrus Softphone Voice License provides users with the functionality required to make and receive calls on their workstation using a web browser to access the Cirrus Cloud Telephony Services.

SBL Microsoft 365 E3

Software Box Limited (SBL)

Cloud Productivity & Security. Licensing suite for Office 365 Enterprise E3, Enterprise & Mobility Suite E3 and Windows 10 Enterprise E3

Gamma's SIP Trunking - Resilient Cloud Voice

Gamma

Gamma SIP is the UK's leading voice over IP (VoIP) business service, providing quality inbound and outbound voice calls over the customer’s choice of data connectivity. Compatible with the majority of telephony systems, it also delivers complementary cloud features including; automatic failover, flexible channel volumes and inbound call control.

IP Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

PureCloud Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Trend Artemis Management Information

Axiell Ltd

Axiell’s Management Information Solution provides advanced library reporting services and presents analytical content to ensure a Customer's service has all of the information needed via an intuitive, secure web based suite of tools.

Cloud Predictive Dialler

Genius PPT Ltd

Our cloud predictive dialler software is a comprehensive contact centre telephony management solution. An omni-channel solution comprising inbound/outbound call handling, predictive/progressive/preview dialling, IVR, call recording, screen recording, email, SMS, DTMF agentless payment processing tools, comprehensive reporting tools, call monitoring and quality assurance tools. A complete contact centre in a box.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling. Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Open Source VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Vixivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Nexmo SIP Trunking

Nexmo Inc.

Easily connect your existing PBX infrastructure to the world in minutes without needing to plan around peak traffic, scaling up and down with virtually unlimited capacity on-demand.

Hosted Telephony

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Omnichannel Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Conduit Global CX100 Cloud IVR

Conduit Global

Information and communication technology (ICT) // Conduit Global CX100 cloud IVR, based on industry leading technologies, providing automated speech recognition, payment processing, and self-service functions to enable channel deflection and reduce agent transactions.

UCaaS (RingCentral Office)

RE-SOLUTION DATA LTD

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

The Public Hosted Voice and Collaboration service (OSCloud

Telecom Resource

Provides voice technology with the “Circuit” collaboration platform as a single bundle. This service is an internet application that brings together voice, video, messaging, presence and screen/file sharing into one view accessible on any device Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX systems.

Cloud VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

SBL Microsoft 365 E5

Software Box Limited (SBL)

Cloud Productivity & Security. Licensing suite for Office 365 Enterprise E5, Enterprise & Mobility Suite E5 and Windows 10 Enterprise E5.

SwitchSmith

RelOps Ltd

SwitchSmith allows you and your group to manage and receive inbound calls on any mobile. After installing the SwitchSmith app, you set up instant ring groups for your business numbers. Your switchboard is live and at your fingertips. You manage your call activity visually, minimising interruptions to your team.

Axiell Library Management System

Axiell Ltd

Axiell’s Library Management System is the cornerstone of the library, providing the technical foundation from which core library functions, administrative tasks, customer communications and service delivery all run.

Wendia Point of Business (POB)

RMS Services Limited

Point of Business is a modern Service Desk which allows full integration and customisation. It takes Service Desk environment to beyond ITIL, and this multi-tenancy framework allows one system to by fully utilised by several stand alone departments within an organisation.

HIStel VoIP Telephony

Leicestershire Health Informatics Service

A custom-built communication system that utilises a cloud based VoIP PBX phone switching system. The VoIP technology, ensuring it provides a tailored service for all your telecom needs. Offering a fully featured telephone system with minimum recurring costs, HIStel can typically be provided for less than you might think.

Commsworld Contact Centre

Commsworld Ltd.

The Contact Centre solution enables contact centres or workgroups to simply and efficiently monitor, manage, and route calls. The solution includes MiContact Center Workgroup, MiContact Center Business, IVR Routing, Multimedia Contact Center, MiVoice Business Reporter, MiContact Center Outbound, Workforce Management and MiVoice Call Recording.

Hosted PBX

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Opus UCaaS Hosted

Opus Telecoms

Opus UCaaS Hosted delivers a cloud-based, enterprise grade, Unified Communications service, that replaces the need for onsite PBX equipment whilst providing customers access to the full suite of Mitel MiVoice Business features. Services are provided on a per user per month basis, with minimal upfront capital investment or in-house skills.

Open Source Telephony

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Vixivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Cloud Managed Service - Collaboration

Cisilion Limited

Cisilion provide customers with a range of services including cloud consultancy, professional services and ongoing support or managed services. Whether it's working with cloud, hybrid cloud or private cloud deployments, Microtech can provide the expertise to design, implement, migrate and support your cloud solutions.

Cloud Call Centre

Foehn

Foehn's Hosted Call Centre offers everything expected of a leading edge platform including; Interactive Voice Response (IVR), Inbound Automated Call Distribution (ACD), Predictive Dialling, Payment Gateways, PCI Compliant Call Recording and comprehensive Call Centre reporting. We can integrate the call centre with other business systems such as your CRM

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

Fusion

Charterhouse Voice & Data

Fusion is a highly available, secure, hybrid cloud platform delivering collaboration and conferencing tools and omni channel contact centre applications to users regardless of location. Fusion includes infrastructure as a service enabling customers to migrate IT applications to the cloud. Includes 24x7 proactive monitoring and 99.99% availability SLA.

SCYTALE Armour Comms

GRC Ltd

Armour Mobile is a CPA certified encryption application for secure (voice, video, IM, group chat and data) available on iOS and Android devices. Offering to customers a cost-effective, easy to use technology combined with advanced security techniques available in cloud-based and on-premise architectures, available up to UK SECRET.

One-Path Cloud

RPM Solutions

RPM’s One-Path Medical Solution provides cloud telephony functionality and technology with extensive and fully manageable features which give you complete control over your communications estate, whether you’re a single or multi-site environment with handset, mobile or desktop users.

Cloud PBX

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Arcturus

Avari Solutions

Applicare application performance management (APM) solution that monitors improves enterprise application performance, stability and availability. Early detection of problems, significantly reducing mean time to repair preventing/eliminating outages. Applicare warns of system downtime symptoms and probable causes. Know exactly who is impacted, why, when and how to find the precise solutions.

SBL Office 365 Enterprise E5 Suite

Software Box Limited (SBL)

E3 (Office apps and Exchange, Skype for Business, IM, voicemail, video dial-in conferencing, SharePoint collaboration and team sites, OneDrive, Yammer, enterprise social networking, Encryption, DLP, Rights Management) plus Phone System call management, PSTN-Conferencing, Business Intelligence, PowerBI-Pro, Delve Analytics, Personal-Org Analytics, Advanced Threat Protection, Advanced Security Management, Customer Lockbox, Advanced eDiscovery.

Open Source Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Cloud Customer Experience Platform, Cloud Contact Centre Platform, Omnichannel Routing

NICE SYSTEMS UK LIMITED

Through the ability to capture metadata along with audio files, the application allows customers to query and search that data, then filter it by the various fields. The application provides reporting that can be used to help the businesses understand what is happening in their call center.

VoiceGuard

Performance Telecom Limited

VoiceGuard helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience. Using cutting-edge voice biometric technology, VoiceGuard takes just two minutes for enrolment and then your customers never need to remember passwords or answer obscure security questions again.

SBL Microsoft Office 365 Package

Software Box Limited (SBL)

A Package of licences (O365 E3 and Win E3) available under the DTA MOU (VL EAS Licensing) to provide Office 365 Productivity and Windows Enterprise.

Hosted Call Centre

Foehn

Foehn's Hosted Call Centre offers everything expected of a leading edge platform including; Interactive Voice Response (IVR), Inbound Automated Call Distribution (ACD), Predictive Dialling, Payment Gateways, PCI Compliant Call Recording and comprehensive Call Centre reporting. We can integrate the call centre with other business systems such as your CRM

Cloud Call Logging

BTS Holdings plc

Call reporting services for landlines and mobile devices. Supporting all types of telephony.

SmartScribe

Performance Telecom Limited

SmartScribe helps businesses gain insight by analysing transcribed calls for keywords and phrases. Perfect for assessing agent performance, customer satisfaction and compliance with regulations, SmartScribe automates the process of quality monitoring and enables customisable key phrase searches using a built-in reporting suite, for up to 100% of your recorded calls.

Mobile Data Management - MODA from O2

Telefonica UK Limited

MODA ensures mobile data usage is managed in accordance with organisational policies, for individuals or groups, which are created through the admin portal and automatically applied to enrolled devices. Smartphones can increase the data an individual uses exponentially, MODA manages data usage costs without restricting critical BAU services.

Phone Verification

Melissa Data Ltd

Global Phone Verification can determine whether a phone number is valid. The solution identifies: landline; VoIP; mobile and carrier. Mobile numbers can be detected as live and connected, and CallerID taps into real-time carrier data to return the name of the person or business associated with the number at activation.

Cirrus Handset Voice License (incl. Cisco handset)

Cirrus

Cirrus Hosted Voice License is a highly competitive product that allows users to access the Cirrus Hosted Voice service to make and receive calls across both fixed and mobile devices.

Staffplan SaaS Portfolio

Advanced Business Solutions

Staffplan Roster is designed specifically for community/home care providers and serves all functions of a modern care service, from initial referral through to scheduling, time-sheet processing, invoicing, gross payroll and reporting. Optional modules extend the solution: Mobile and landline phone Electronic Call Monitoring Staff, Service User Portals Business Intelligence reporting

GiNiEX Hosted Telephony

Glemnet Ltd

A Cloud based IPPBX and Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

Swytch - Cloud Mobile Numbers

Swytch

Swytch offers the ability to provide work mobile numbers on an employee’s personal device - removing the cost of work handsets while retaining control and ownership for the company, and allows the employee to benefit from a clear separation between work and personal communication.

Exponential-e HSCN/Health Hosted PBX, UC & Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network. HSCN assured.

Transform

Performance Telecom Limited

Transform's multi-carrier IVR helps businesses manage their inbound calls by providing intelligent automation and self-service options for customers, reducing agent handling and queuing times. Transform enables automated and agent assisted payments, and can quickly switch between carriers in the case of an outage.

Everything Voice Call Manager

Everything Voice Ltd

One of the only cloud based Call Reporting and Call Analytics packages designed to provide Call Reporting and Call Analytics on most business telephone systems, irrespective of the age or manufacturer. Historic Reports and live wallboard information concerning Call performance and expenditure at the organisation is accessed via the web

PayGuard

Performance Telecom Limited

PayGuard removes organisations taking telephone payments from the scope of PCI compliance. Designed for ease of deployment and ease of use while lowering the commercial barrier to entry compared to similar applications. Clients may augment PayGuard with a range of exciting contact enrichment and insight technology on demand.

Cloud IP Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Gamma's Horizon - Resilient Cloud PBX

Gamma

Gamma's Horizon is a Cloud PBX providing an array of features to suit the needs of organisations. It is operated through a choice of devices to suit the individual user; handset, mobile or desktop. Web interfaces allow real time access and changes to the many services available on user basis.

IT Financial Management Services by ComSci

Upland Software

ComSci helps organizations manage and communicate the cost, quality and value of services they deliver (IT Services, Shared Services, or both), driving business alignment and IT transparency. ComSci also provides a managed service offering to streamline monthly data production to enable clients to focus on delivering value, not chasing data.

Fusion - Contact Centre Telecommunication Services

Performance Telecom Limited

Fusion is your complete hosted PBX solution, providing voice, video, chat, email, SMS and social media. Onmi-channel communications for Contact Centres, Fusion can be cloud or locally based and is 'Plug n play' and SIP based to provide functionality such as queuing and resilience.

Secure Inmate Telephony

Phonio UK Ltd (Telio)

Phonio is a telephony solution specially developed and tailored for use in a prison environment. Phonio enables secure in cell telephony, allowing inmates greater private contact with permitted recipients. All calling activity is controllable through an advanced call management platform including security monitoring and account administration.

SotaVOIP - Hosted Telephony

Sota Solutions Ltd

SotaVOIP – Hosted Telephony provides a highly resilient communication platform for installations of less than 150 handsets. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. See our Skype for Business solution for larger installations.