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294 results found

294 results found in Cloud software in the category Virtual agents

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Cloud VoIP

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Comparex UK Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Softcat Limited

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Dynamics 365 for Sales

Civica UK Limited

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Via Civica. https://www.microsoft.com/en-gb/dynamics365/sales

Microsoft Dynamics 365 for Sales Device SL

SeeLogic Ltd

Multiple users can access the Dynamics 365 for Sales application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Team Members

Civica UK Limited

For users not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications. Microsoft. Via Civica.

Zendesk via Netpremacy

Netpremacy Limited

Zendesk is a customer service platform offering rich, modern cloud based helpdesk functionality. It's designed for public sector service desks who want to create customer and citizen relationships that are more meaningful, personal, productive. We start by helping customers provide great support, then develop self service and proactive engagement enhancements.

CoreGov - Dynamics 365 Association Management

Core

Core has configured Dynamics 365 specifically for use by associations, to accelerate CRM project delivery based on the best practice we have learned from working with public sector associations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

Dynamics 365 for Customer Service Device

Microsoft

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Dynamics 365 for Sales

Softcat Limited

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Dynamics 365 for Customer Service

Silverbear

Capability for customer support teams, customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Also Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Living Actor Digital Virtual Assistant

TriVirtual Ltd

Living Actor™ is a combined Digital Assistant/chatbot and live web-chat multimedia customer service platform. This solution reduces calls and emails by allowing customers to self-serve when they wish, 24 hours a day, with complex issues escalated via web-chat. Advanced 3D avatar technology and integration with existing systems brings fast ROI.

Dynamics 365 for Field Service Device SL

Civica UK Limited

Multiple users can access the Microsoft Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device. Via Civica

IBM Microsoft Dynamics 365 for Social Housing

IBM United Kingdom Ltd

IBM's solution for Social Housing provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful platform for Social Housing transformation and 'Digital by Default' programmes successfully deployed to a significant number of UK based Housing Associations.

Microsoft Dynamics 365 for Team Members

Bytes Software Services

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications. bsscloud

Firmstep Customer Experience Platform

Firmstep Ltd

Government low code Platform, delivers harmonious multi-channel end-to-end customer experience services and channel shift. Includes: self-service, CRM replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms, offline, secure portals, bookings, appointments SSO, Scanning Kiosk, web chat, with full integration and work flow.

IPsoft AMELIA® (Cognitive Agent & Virtual Agent)

IPsoft

Amelia is a cognitive virtual agent, able to conduct real time natural language conversations to fulfil a customer's journey. Whether interfacing directly with external customers, internal users or supporting first line agents, Amelia makes it possible to provide consistently high quality, engaging, scalable and efficient services 24 x 7.

Dynamics 365 for Customer Service Device SL

Comparex UK Ltd

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Homelessness - Housing Need

Kiktronik Limited

Our homelessness online application provides users with the facility to apply for housing support online in case of homelessness threat. The application empowers users by providing all information which an officer would; should they visit their local authority’s office. The application uses the latest technology.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Trustmarque Solutions Limited

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

CoreGov - Dynamics 365 Government Contracts Portal

Core

Core's Portal for Government Contracts allows integration between public-facing websites and a Microsoft Dynamics 365 based solution tailored to the needs of the public sector. The portal facilitates online self-service for suppliers, vendors and partners, improving tracking of interactions and saving staff time.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Gaia Technologies Plc

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

CallSwitch

TELCOSWITCH LIMITED

The CallSwitch hosted telephony platform offers an unrivalled set of business grade features. Each user gets access to a high end handset, mobile application and soft phone client, whilst also enjoying full hierarchical access to the administration web interface.

Dynamics 365 Non-Production Instance Add-On

Gaia Technologies Plc

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Dynamics 365 for Sales

Microsoft

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Silverbear

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Dynamics 365 for Project Service Automation

Comparex UK Ltd

Supports professionals who manage projects and customer engagement process end-to-end. Capabilities required for setting up a project organisation, engaging with customers, project scheduling/costing, managing and approving time expense, and closing projects. Plus Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/project-service-automation

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

Iridize

Iridize

Iridize is a content creation and delivery software that allows customers to create product guides and walkthroughs on web based software (CRM, ERP, Web Portals, etc,). Our software eliminates the need for manual training and reduces support and training costs for employees and for customers.

Cirrus Hosted Voice License (incl. Cisco handset)

Cirrus

Cirrus Hosted Voice License is a highly competitive product that allows users to access the Cirrus Hosted Voice service to make and receive calls across both fixed and mobile devices.

Dynamics 365 Additional Portals and Page Views

Civica UK Limited

The default Portal with Microsoft Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of Portal by purchasing additional page views in increments of 500,000. Via Civica.

Customer Relationship Management (CRM) Service (VCRM)

Viewdeck Consulting Limited

The Viewdeck VCRM solution provides an enterprise scale configurable CRM solution supporting a wide range of functionality including Accounts, Contacts, Calendar, Cases, Documents, emails, campaigns, Inbound and outgoing calls and tasks etc. Includes advanced Report Generator, Workflow and Billing features. It supports Mobile Devices and integrates into Outlook.

Oracle RightNow Enterprise Dynamic Agent Desktop Cloud Service (Hosted Connected Seat Month)

Oracle Corporation UK Limited

Modern cloud based multi-channel customer engagement and CRM platform. Delivers consistent customer service experience. Combines web self-service (with Tier 1 sessions), email, social, telephone, case-management, contact centre service delivery functions; promotes digital channel shift, policies/regulations and empowers employees with powerful tools.

My Council Services - Telephony Platform

Abavus.co.uk

My Council Service Telephony Platform is an agile and highly configurable VOIP platform and PBX Connector. Our Telephony Platform offers all of the core features that any UK Local Authority would require in addition it enables the rapid configuration and deployment of every aspect of an enterprise telephony set up.

Commsworld Contact Centre

Commsworld Ltd.

The Contact Centre solution enables contact centres or workgroups to simply and efficiently monitor, manage, and route calls. The solution includes MiContact Center Workgroup, MiContact Center Business, IVR Routing, Multimedia Contact Center, MiVoice Business Reporter, MiContact Center Outbound, Workforce Management and MiVoice Call Recording.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage. Via Civica.

Cloud PBX

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 Production Instance Add-On

Softcat Limited

For multi-instance deployments such as departmental applications configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access Dynamics365 P1 Business Applications instance included in the subscription, and every Dynamics365 Plan1 Business Application additional instance associated with the same tenant, shared across the Plan1 Business Applications.

Silverbear Payment Gateway Connector

Silverbear

The Silverbear solution supports the full range of payment options and processes relating to a product, training or event purchase. Integration as standard with SagePay, WorldPay and Barclays ePDQ. Transaction processing and reconciliation for all payment types is easily handed and integrated the membership organisation Financial Accounting solution of choice.

Cloud Virtual Agent

Disrupt CX

Cloud-based Virtual Agent including natural language automation, customer self-service and voice biometrics. Includes speech to text and self serve across voice and all digital channels. With a simple SIP integration the solution works alongside your current environment driving improved customer operations efficiency and customer satisfaction through automated self-service.

Advantage Digital Local Welfare Assistance/ Scottish Welfare Fund

Capita Business Services Limited

A full end-to-end solution, tailored to meet individual authorities’ welfare fund administration responsibilities. The solution is built on the latest web technologies and is underpinned by an extremely flexible workflow and rules engine, allowing each authority to customise its functionality, signposting and automation processes to meet local requirements.

Dynamics 365 for Team Members

Silverbear

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics 365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications.

Social Engagement Additional Posts Add-On

SeeLogic Ltd

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Microsoft Dynamics 365 for Field Service

SeeLogic Ltd

Capability for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

cloudThing Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Oracle RightNow Enterprise ContactCenter Dynamic Agent DesktopCloudService(HostedConnectedSeatMonth)

Oracle Corporation UK Limited

Modern cloud based multi-channel customer engagement and CRM platform. Delivers consistent customer service experience. Combines web self-service (with Tier 1 sessions), email, social, telephone, case-management, contact centre service delivery functions; promotes digital channel shift, policies/regulations and empowers employees with powerful tools.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

SeeLogic Ltd

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Dynamics 365 for Project Service Automation

Gaia Technologies Plc

Supports professionals who manage projects and customer engagement process end-to-end. Capabilities required for setting up a project organization, engaging with customers, project scheduling/costing, managing and approving time expense, and closing projects. Plus Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/project-service-automation

Dynamics 365 Additional Portals and Page Views

Softcat Limited

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Arrow (Secure) Cloud Video Conferencing and Consultation Service

Arrow Business Communications Limited

The Cloud Video Conferencing service allows secure, high quality video conferences to be set up and held between Room Systems, PC's, Laptops and Tablet devices. For the Healthcare sector the ClineCall module allows secure video consultations to be held between healthcare professionals and patients at home.

Unified Communications Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Dynamics 365 for Customer Service

Civica UK Limited

Capability for customer support teams, customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Also Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Via Civica. https://www.microsoft.com/en-gb/dynamics365/customer-service

ERS Connect

SRCL Limited

Using a blend of communication technologies, ERS Connect provides cost effective methods of interacting with Trust Patients or staff communities which includes Patient Appointment reminders; Pre-Admission Screening; Appointment Scheduling; Patient Surveys; Friends & Family Tests; Post-Discharge Services; Short Notice Bookings & Cancellations and Major Incident Alerting Services

Cirrus Voice Desktop License

Cirrus

The Cirrus Voice Desktop License provides agents with the functionality required to make and receive calls on their workstation using a browser to access the Cirrus Cloud Telephony Services. Agents will be able to view queue information, chat to other users, view reports and see other operator states.

RingCentral Contact Centre via Netpremacy

Netpremacy Limited

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (the cloud contact centre market leader), and built on a fault-tolerant architecture, Contact Centre brings unparalleled service quality alongside market leading functionality.

Cloud Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

numero Self-Service Help Centre

Callcredit Public Sector Limited

A centralised point for customer online support and allow customers to find their own answers by adding numero's fully integrated suite of rich, targeted, self-service Help Centre tools to your desktop and mobile web experiences. Maintain your brand identity and escalate queries and contacts to the correct advisor to answer.

Dynamics 365 for Field Service

Gaia Technologies Plc

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Agilisys Engage

Agilisys Ltd

Agilisys Engage is a product set designed to divert citizen demand away from contact centre phone calls and face-to-face meetings over to online self-service. If you have made an investment in digital transformation then Engage is the tool set you need to make the most return on your investment.

Dynamics 365 Non-Production Instance Add-On

Softcat Limited

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Oracle RightNow Enterprise Dynamic Agent Desktop Cloud Service (Hosted Named Seat Month)

Oracle Corporation UK Limited

Modern cloud based multi-channel customer engagement and CRM platform. Delivers consistent customer service experience. Email, social, case-management, contact centre service delivery functions; promotes digital channel shift, policies/regulations and empowers employees with powerful tools.

Thoughtonomy Virtual Workforce

thoughtonomy ltd

The Thoughtonomy Virtual Workforce is a SaaS robotic process automation (RPA) platform. The software creates a dynamic and intelligent Virtual Workforce® emulating how humans use applications and systems to automate operational and business processes. Deployed rapidly and non-disruptively, it requires no integration or change to existing systems, tools or applications.

Dynamics 365 for Customer Service Device SL

Gaia Technologies Plc

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Robotic Process Automation for Local Authorities including Councils

Business Systems (UK) Ltd

Robotic Process Automation (RPA) solutions from Business Systems replicate the interactions of people and technology to automate operational and support processes quickly, cost effectively and reliably. With 30 years’ automation experience, we offer consultancy, project management, implementation and support services to deliver best-fit Robotic Process Automation solutions for local authorities.

Dynamics 365 Non-Production Instance Add-On

Trustmarque Solutions Limited

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Microsoft Dynamics 365 for Customer Service Device SL

SeeLogic Ltd

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Social Engagement Additional Posts Add-On

cloudThing Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Dynamics 365 for Customer Service

Comparex UK Ltd

Capability for customer support teams, customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Also Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Dynamics 365 Enterprise Plan 1

Comparex UK Ltd

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2.

Microsoft Dynanmics 365 Production Instance Add-On

Bytes Software Services

For multi-instance deployments such as departmental applications configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access Dynamics365 P1 Business Applications instance included in the subscription, and every Dynamics365 Plan1 Business Application additional instance associated with the same tenant, shared across the Plan1 Business Applications. bsscloud

Gamma's Resilient Cloud Telephone System - Horizon

Gamma

Gamma's Horizon is a Cloud PBX providing an array of features to suit the needs of organisations. It is operated through a choice of devices to suit the individual user; handset, mobile or desktop. Web interfaces allow real time access and changes to the many services available on user basis.

Robotic Process Automation

Business Systems (UK) Ltd

Robotic Process Automation (RPA) solutions from Business Systems replicate the interactions of people and technology to automate operational and support processes quickly, cost effectively and reliably. With 30 years’ automation experience, we offer full consultancy, project management, implementation and support services to deliver best-fit Robotic Process Automation solutions.

Dynamics 365 for Field Service

Comparex UK Ltd

Capability for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

BMC HR Case Management OnDemand

BMC Software Distribution BV

BMC HR Case Management OnDemand delivers a next-generation service centre solution. Transform HR for the digital era with best-practice templates and workflows and a mobile, digital workplace app that makes your whole workforce more productive.

Open Source VoIP

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

West Cloud Contact Pro

West UC Limited

West Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

Dynamics 365 for Sales

Comparex UK Ltd

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Oracle RightNow Standard Dynamic Agent Desktop Cloud Service (Hosted Named Seat Month)

Oracle Corporation UK Limited

Modern cloud based multi-channel customer engagement and CRM platform. Delivers consistent customer service experience. Combines web self-service (with Tier 1 sessions), email, social, telephone, case-management, contact centre service delivery functions; promotes digital channel shift, policies/regulations and empowers employees with powerful tools.

Advantage Digital Enterprise

Capita Business Services Limited

Advantage Digital Enterprise is an end-to-end digital platform enabling organisations to deliver exceptional customer service. Advantage Digital Enterprise incorporates the Advantage Digital Portal, Advantage Digital Forms and Contact Manager and Advantage Digital Smart Apps. These individual components are all available via G-Cloud.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Civica UK Limited

Resource Scheduling Optimization is an Add-on capability for the Microsoft Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimising appointment setting for travel time, mileage, and many other constraints. Via Civica.

Dynamics 365 Non-Production Instance Add-On

SeeLogic Ltd

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Twilio Voice

Twilio

Enable apps to make phone calls anywhere to anything, from Landlines to Mobiles to WebRTC, government call centres to hospital reception desks.

CoreGov - Dynamics 365 Housing Association Management

Core

A Dynamics 365 based solution to help social housing organisations better deliver targeted services to residents through process automation, call centre integration, case management, customisable reporting and much more. Consolidating data, drawing insights and expediting cases results in greater resident satisfaction and increased efficiency.

Dynamics 365 for Sales Device SL

Softcat Limited

Multiple users can access the Dynamics 365 for Sales application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device.

VOIP

Quiits Consulting Ltd

Our cloud hosted VoIP telephone is suitable for micro to large businesses . Our softphone and CTC integration allows your telephone to interact with computer.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

Dynamics 365 for Team Members

Microsoft

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications.

Microsoft Dynamics 365 for Team Members

SeeLogic Ltd

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics 365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications.

Social Engagement Additional Posts Add-On

Silverbear

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Dynanmics 365 Production Instance Add-On

Gaia Technologies Plc

For multi-instance deployments such as departmental applications configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access Dynamics365 P1 Business Applications instance included in the subscription, and every Dynamics365 Plan1 Business Application additional instance associated with the same tenant, shared across the Plan1 Business Applications.

CoreGov - Dynamics 365 Membership Management

Core

Core has configured Microsoft Dynamics 365 specifically for use by membership organisations, to accelerate CRM project delivery based on the best practice we have learned from working from membership organisations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

Real-time Web Benefits Calculator

Kiktronik Limited

A real-time benefits calculator helps citizens understand what benefits they are entitled to. Organisations which are looking to empower their citizens by accessing their services directly without going through customer service operator to provide a fast and detailed calculation of their benefits including tax credit and housing benefits.

Advantage Digital Forms and Contact Manager

Capita Business Services Limited

An intuitive and flexible Forms solution enabling the digital capture and processing of data. Create highly configurable web forms, including powerful workflow, that engage customers in an integrated end-to-end process. The integrated Contact Management solution provides a single view of customer engagement, allowing users to assist customers with digital processes.

Dynamics 365 for Customer Service Device SL

Insight

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Dynamics 365 for Sales

Softcat Limited

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

RingCentral Contact Centre

Bechtle direct Ltd.

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (the cloud contact centre market leader), and built on a fault-tolerant architecture, Contact Centre brings unparalleled service quality alongside market leading functionality.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Bytes Software Services

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints. bsscloud