Search results

306 results found in Cloud software in the category Virtual agents

Apply filters

Clear filters
Cloud deployment model
Supplier type
User support
Using the service
Metrics reporting
Connected public sector networks
Data protection between buyer and supplier networks
Data protection within supplier network
Data storage and processing locations
User authentication
Management access authentication
Security certification
Security governance standards
Datacentre security standard
Staff security clearance
Minimum government security clearance
Pricing options
306 results found

Zoom Video Webinar

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, IPT, VoIP, Unified Communications and collaboration services Built upon the UKCloud Assured or Elevated OFFICIAL platforms. Includes: Conferencing Instant messaging/presence Unified messaging Omni-channel contact centre. Private, Community or Hybrid Cloud Enables a rich user experience with up to 99.99% availability.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

CLOUD CONTACT CENTRE

Verizon UK Ltd

Verizon’s flagship Cloud based Contact Centre platform for organisations on a Digital Transformation journey to improve their Customer Care capability. The platform is Omni-Channel ready, supporting all digital media types including SMS, Social, Chat, and eMail management. Also avaialble are Flex/Spark EA options.

LG Assist Quick Start Package for Oracle Service Cloud

Connect Assist Limited

A light yet robust quick start package for Oracle Service Cloud designed specifically for Local Government. This customer management platform with forms enables end-to-end digital self-service processes across a range of service areas. LG Assist provides licenses and implementation in one simple package. Pay nothing for 12 months.

Dynamics 365 for Customer Service Device SL

Softcat Limited

Dynamics 365 for Customer Service device license, multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device

Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Emma.ai

Snap Out

Emma.ai is a virtual personal assistant that assists you with travel to upcoming meetings and events

GoPro Integrated Compliance Case Management for GDPR

GoPro Consulting Ltd

Advanced CotS GDPR compliance case management. Provides out-of-the-box functionality for self-service individual rights management of personal data. Includes in-house capabilities to validate and manage applications, monitor structured/unstructured data source requests for pattern matching and collate results, manages (actual/attempted) breach notifications within the required 72 hour guidelines, with full PIA compliance.

Proactive Live Online Web Chat Software and Support System

Handlr Ltd.

Our Live web chat solution is a cloud-based and can be used from 1 to unlimited users to provide live chat support to any website visitor. It is a highly scalable GDPR compliant solution. There are lots of useful features e.g. proactive popup messages, pre-chat forms, & secure data transfer.

Amazon (AWS) Connect by KCOM

KCOM GROUP PLC

KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.

Silverbear Events and Conferences

Silverbear

A comprehensive solution providing all of the tools and facilities that training and teaching organisations need to manage events, education programs and conferences of all shapes and sizes. Manage complex multi-day, multi-stream events with ease.

Asterisk Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Gaia Technologies Plc

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Salesforce - Einstein Analytics Cloud

Salesforce.com

Salesforce Einstein Analytics is a self-service application that enables you to make sense of large amounts of data; Salesforce data and other core systems data sources. You can explore your data to discover new, unexpected insights. Visualisations showing how your business is doing, continually monitoring key metrics. ©SFDCGC102018

Remedy as a Service

Fusion Business Solutions

Fusion GBS is a Platinum Partner of BMC, reselling BMC Remedy as a Service. Remedy is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the cost of ITSM for the digital organisation.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Futr Public

Futr AI Limited

We use artificial intelligence to create two-way multi-lingual conversational interfaces through voice and chatbots. We apply NLP/NLU against your data ensuring consistent capture of internal and external information across all devices. Our solution transforms accessibility, provides efficiencies and generates insight to inform decisions about how to better communicate with people.

Dynamics 365 Customer Engagement Plan

Civica UK Limited

Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality to get their job done. Plan subscriptions provide users rights to use functionality across any of the respective Plan apps and PowerApps, mobile application platform service.

CGI - Robotics and Process Automation as a Service

CGI

CGI enable our clients to identify, realise and optimise a range of benefits through accelerated adoption of Robotic Process Automation (RPA) and Artificial Intelligence (AI). We deliver complex agnostic virtual workforce solutions to assist clients on their journey through digitisation of processes—ensuring enhanced digital experiences for employees and customers.

Robotic Process Automation for Local Authorities including Councils

Business Systems (UK) Ltd

Robotic Process Automation (RPA) solutions from Business Systems replicate the interactions of people and technology to automate operational and support processes quickly, cost effectively and reliably. With 30 years’ automation experience, we offer consultancy, project management, implementation and support services to deliver best-fit Robotic Process Automation solutions for local authorities.

Zoom Business IM

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Dynamics 365 for Field Service

Softcat Limited

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service

Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Dynamics 365 for Field Service

Insight

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Zoom Rooms

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Microsoft Dynamics 365

Ceox

Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon Dynamics 365 with options to provide services digitally using a portal means it’s the ideal platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Capita One Digital Enterprise

Capita Business Services Limited

One Digital Enterprise is an end-to-end digital platform, enabling organisations to deliver exceptional customer service. One Digital Enterprise incorporates the One Digital Portal, One Digital Forms and Contact Manager and One Digital Smart Apps. These individual components are all available via G-Cloud.

Dynamics 365 for Field Service Device SL

Gaia Technologies Plc

Multiple users can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device.

Hosted VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Nexmo Voice API

Nexmo Inc.

Enable an enriched calling experience adding powerful voice features to your inbound and outbound calling through Nexmo's Voice API.

Silverbear Membership User License

Silverbear

Silverbear Membership is designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data and delivery operational efficiencies. The Silverbear Membership User License is utilised in conjunction to any Dynamics 365 user licensing.

Robotic Process Automation

NICE SYSTEMS UK LIMITED

NICE offers a comprehensive Robotic Process Automation (RPA) solution and associated services/training/support.Robots provide a scalable,virtual workforce,freeing up peoples to focus on important tasks.Robots assist people with guidance and automation and can automate manual processes.NICE also provides Workforce Management/ Optimisation (WFM/O),voice of the customer,analytics, hosted/ cloud ACD services.

Escalate AI

Tectonic Technology

Escalate AI is a combined live chat / chatbot system which uses IBM Watson Assistant to combine traditional human chat and bot chat. The system offers chatbot users escalation to human (and back) based on user response, Watson confidence and Watson tone analyzer.

Zoom Expanded Audio

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Cirrus Admin / Supervisor License

Cirrus

The Cirrus Admin / Supervisor license provides enhanced functionality to make and receive calls / interactions, manage interactions, and the ability to be able to view historical and real-time interaction management information. Users simply need a web browser to access the service.

Pitney Bowes EngageOne Video

Pitney Bowes Software Europe Ltd

EngageOne® Video is one of the most advanced Interactive Personalized Video solutions available. Our technology enables deeper, more personal connections with customers by creating a true one-to-one, personalized real-time video experience. It incorporates intelligent customer data in real-time to deliver information to any audience, in any category for every scale.

Unified Communications Contact Centre

Foehn

PureCloud is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

Microsoft Dynamics 365 for Customer Service

Tisski Limited

Microsoft Dynamics 365 for Customer Service unifies the way people experience your organisation through self-service, peer-to-peer and assisted service. Dynamics 365 for Customer Service enables organisations to offer world-class customer service that leads to loyalty. Provide the seamless service your customers expect by meeting them with the information they need.

Dynamics 365 Non-Production Instance Add-On

Gaia Technologies Plc

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

RingCentral Contact Centre via Netpremacy

Netpremacy Limited

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (cloud contact centre market leader), and built on a fault-tolerant architecture. Ring Central Contact Centre brings unparalleled service quality alongside market-leading functionality.

Cloud Software Services: CRM - EDRM - API Gateways - Portable Data Models - Platform Agnostic

FlatWorldDigital

We provide cloud software that is adaptable, platform agnostic, works with portable data models (under full buyer control), and can be applied to optimise business operations. Focusing on CRM, EDRM (Blockchains), and API technologies, with added emphasis on security, scalability, performance, compliance. and leading edge Artificial Intelligence for cost reduction.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

Technology solutions that streamline Complex Customer Journeys

Vizolution

Vizolution delivers technology solutions that streamline complex customer journeys. Our suite of digital SaaS products eliminate the breaks in complex customer journeys, resulting in improved document accuracy, reduced costs, quicker transactions and improved customer satisfaction.

Microsoft Dynamics 365 for Project Service Automation

Bytes Software Services

Supports professionals who manage projects and customer engagement process end-to-end. Capabilities required for setting up a project organization, engaging with customers, project scheduling/costing, managing and approving time expense, and closing projects. Plus Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/project-service-automation bsscloud

Artificial Intelligence Contact Centre Agent

Contact Centre Systems

An artificially intelligent Contact Centre agent that holds a conversation with website users to answer questions in natural language, also known as a Virtual Agent. Virtual Agents can answer questions in multiple languages, scale instantly with demand and work 24x7 without a break.

SAP Hybris Cloud for Customer (C4C)

Mindtree Limited

The provision of implementation services for the end-to-end implementation of SAP Hybris Cloud for Customer (C4C) and Cloud for Service(C4S) into a customer’s existing SAP landscape. This service also includes a range of pre and post implementation services to support the customers adoption of SAP Cloud for Customer and Service.

Conduit Global CX100 omni-channel cloud Contact Centre Software as a Service (CCaaS)

Conduit Global

Conduit Global CX100 omni-channel cloud contact centre software, based on industry leading technologies, in any combination of PCI and GDPR compliant dedicated or multi-tenant private or public cloud environments; Offered on a 24x7, consumption based month-to-month or long-term commitment basis.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Dynamics 365 for Field Service

Bechtle direct Ltd.

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Dynamics 365 for Finance & Operations

Softcat Limited

Microsoft Dynamics 365 for Operations, brings together a complete set of adaptable enterprise resource planning functionality that include, financials, human resources, demand planning, procurement, supply chain, manufacturing and distribution that are combined with business intelligence, infrastructure, compute and database services in a single solution. https://www.microsoft.com/en-gb/dynamics365/operations

Amazon Connect

Amazon Web Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Cirrus Softphone Voice License

Cirrus

The Cirrus Softphone Voice License provides users with the functionality required to make and receive calls on their workstation using a web browser to access the Cirrus Cloud Telephony Services.

Conversational IVR, SMS, Chatbot and Virtual Assistant Solutions

VoxGen

A high quality, IVR, SMS, Chatbot and Virtual Assistant hosting environment, with applications that can automate common customer service tasks like identification and verification, balance playback, order status etc using natural language understanding (NLU) and speech recognition in a modern, conversational system design with online configuration and reporting dashboard

Microsoft Social Engagement Additional Posts Add-On

Bytes Software Services

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month. bsscloud

Dynamics 365 Plan

Phoenix Software Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Service Management Automation (SMA-X) - from Micro Focus

Micro Focus (Entcorp)

Service Management Automation is an analytics-driven service management solution for managing the entire service portfolio and lifecycle within and beyond IT. Based on a unified platform, it accelerates agent productivity, reduces ticket volumes and increases user adoption and satisfaction.

SMAX Managed Service

EOH EUROPE LIMITED

SMAX is Micro Focus' next generation Service Management unified platform and portal. An analytics-driven service management automation solution for managing the entire service portfolio and service lifecycle within and beyond IT. SMAX enables automation, accelerates agent productivity, reduces ticket volumes and time to resolution whilst increasing user adoption and satisfaction.

IP Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Customer Service

Softcat Limited

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides licensed users with access to core customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. https://www.microsoft.com/en-gb/dynamics365/customer-service

Dynamics 365 for Field Service

Silverbear

Field Service is the choice for field-based service teams, leveraging integration between case management and field service work orders. It provides access to field service capabilities including work order management, schedule, dispatch, and routing capabilities, repairs and returns management, and inventory management. User also includes rights to other capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

PureCloud Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Zoom Developer Platform

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Dynanmics 365 Production Instance Add-On

Softcat Limited

The Production Instance Add-On is well suited for multi-instance deployments such as departmental applications configured within an organization. Licensed users associated with a Dynamics 365 Plan 1 Business Application subscription can access the default Dynamics 365 Plan 1 Business Applications instance included in the subscription

Microsoft Dynamics 365 for Housing

Ceox

Ceox’s Microsoft Dynamics 365 for Housing enables Housing Sector Organisations to better manage properties and relationships with tenants and residents. Based upon Dynamics 365 with options to provide services digitally using a portal means it’s the ideal platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

Dynamics 365 for Team Members

Comparex UK Ltd

The Dynamics 365 for Team Members subscription is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license includes read access as well as some write access for select tasks across all Dynamics 365 apps.

Salesforce.com Implementation, Support, Custom Development & Integration Services

Espire Infolabs Ltd

Espire Infolab provides specialized customization and integration services for Salesforce.com clients, to enhance user experience and productivity of the client teams'. Espire Infolab provides very effective and efficient support and maintenance services to Salesforce.com clients.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Cirrus Voice Desktop License

Cirrus

The Cirrus Voice Desktop License provides agents with the functionality required to make and receive calls on their workstation using a browser to access the Cirrus Cloud Telephony Services. Agents will be able to view queue information, chat to other users, view reports and see other operator states.

Refero Online Consultations

Refero Software Ltd

Refero is a service with a simple mission – leverage technology to provide people with convenient, easy-to-use, online access to public and private sector services. Refero’s purpose lives in the ability to connect people to experts and expertise, to help in an appropriate and timely manner.

Thoughtonomy Intelligent Automation

Not Binary Limited

The Thoughtonomy Virtual Workforce is a SaaS robotic process automation (RPA) platform. The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

NICE inContact CXone Contact Centre Solutions by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems unifies best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence—built on an open Cloud foundation to protect previous investments.  With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services empowering teams to move faster, work smarter.

Firmstep Customer Experience Platform

Firmstep Ltd

Government low code Platform, delivers harmonious multi-channel end-to-end customer experience services and channel shift. Includes: self-service, CRM replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms, offline, secure portals, bookings, appointments SSO, Scanning Kiosk, web chat, with full integration and work flow.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

Dynamics 365 for Talent

Softcat Limited

Microsoft Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

CoreGov - Microsoft Dynamics 365

Core

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Microsoft Dynamics 365 for CRM - for Housing Associations

Hitachi Solutions Europe Ltd

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for Housing Associations including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

Dynamics 365 for Marketing

Softcat Limited

"Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations."

Dynamics 365 Unified Operations Plan

Softcat Limited

Dynamics 365 for Unified Operations Plan includes full read, edit and approval access across the entire ERP solution plus Microsoft PowerApps capabilities. Dynamics 365 for Finance and Operations Plan includes flexibility to use Dynamics 365 for Talent, Dynamics 365 for Retail, and full PowerApps P2.

Microsoft Dynamics 365 for Field Service

Tisski Limited

Microsoft Dynamics 365 for Field Service provides optimised scheduling, service agreements, inventory management and mobile productivity capabilities. Dynamics 365 for Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.

NICE inContact CXOne Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expectations without breaking the budget, unifying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Wipro HOLMES - Avaamo Chatbot Platform

WIPRO HOLDINGS (UK) LIMITED

Avaamo BOT builder platform to build chatbots and virtual assistants for all uses. The BOT studio is a user-friendly platform that needs no technical expertise to use and can be used to build chatbots once and test and deploy across many channels. These can also be linked to backend systems.

Microsoft Dynamics 365 Additional Portals and Page Views

Bytes Software Services

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000. bsscloud

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling. Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

NICE inContact CXOne Contact Centre solutions for Healthcare Organisations by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps organisations keep up with rising expectations for patient care, unifying best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer consultancy, project management, implementation and support services for delivering best possible service to citizens.

CRM Virtual agents as a service

NIIT Technologies

NIIT Technologies provides comprehensive professional services to help enterprises implement and manage collaboration amongst different users participating in a CRM. NIIT recommends leveraging live agent and chatter services provided by Salesforce

Open Source VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Vixivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Field Service Device SL

Softcat Limited

Dynamics 365 for Field Service device license, multiple users can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device.

Nexmo SIP Trunking

Nexmo Inc.

Easily connect your existing PBX infrastructure to the world in minutes without needing to plan around peak traffic, scaling up and down with virtually unlimited capacity on-demand.

Firmstep MyServices

Firmstep Ltd

MyServices' are a catalogue of 90+ managed online services ready to be enabled. Designed to be easy to adopt, centrally managed, and can be configured to meet local requirements, including integrations. MyServices Premium are comprehensive end to end applications which work in the same way.

Capita One Digital Licensing Forms Package

Capita Business Services Limited

This is a package of predefined, self-service, licensing forms covering a wide variety of services commonly required. The intuitive and flexible forms solution enables the digital capture and processing of data. Using the One Digital Contact Manager, the solution provides a single view of customer engagement.

Dynamics 365 for Operations Device SL

Civica UK Limited

With the Dynamics 365 for Operations device license multiple users can access through a device to operate a point of sale device, shop floor device, warehouse device or store manager device.

Cloud based Digital Signage and Enterprise Visual Communications

CDEC Ltd

Supporting engagement with employees, students, members of the public and the local community, cloud signage and visual communications delivers eye-catching, interactive applications with travel, social, weather, sport and enterprise data to video walls, LCD screens, touchscreens, mobile devices and desktop computers.

Dynamics 365 Enterprise Plan 1

Gaia Technologies Plc

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2.

Trustmarque Microsoft Dynamics 365 product set

Trustmarque Solutions Limited

The Microsoft Dynamics 365 product sets (see Pricing). Our subscription plans offer the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 product including but not limited to, Dynamics 365 for Sales, Field Service, Customer Service, and Project Service Automation.

Salesforce.org Lightning Service Cloud

Salesforce.org EMEA Limited

Lightning Service Cloud is a digital toolkit for managers of Cases, Complaints, Contact Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy data application, and social and mobile collaboration; as well as the ability to assign tasks, send alerts and increase 1st contact resolution.

Cisco Customer Journey Platform

Nowcomm Limited

Nowcomm's Cisco Customer Journey Platform is a unified omnichannel contact centre solution deployed and managed from the cloud that transforms your customers’ experience and improves your organisations performance and results.

Hosted Telephony

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.