Search results

Apply filters

Clear filters
Cloud deployment model
Supplier type
User support
Using the service
Metrics reporting
Connected public sector networks
Data protection between buyer and supplier networks
Data protection within supplier network
Data storage and processing locations
User authentication
Management access authentication
Security certification
Security governance standards
Datacentre security standard
Staff security clearance
Minimum government security clearance
Pricing options
413 results found

413 results found in Cloud software in the category Other CRM services

Save details of your search and download your search results.

Qtip.me - Cloud queuing and Feedback for Customers

Wild Rest Limited

Qtip.me is a cloud service that enables people to queue for a service remotely using their mobile phone allowing freedom to utilise waiting times thereby improving the customer service experience. For the buyer, it brings down operating costs and makes it easy to manage customer queues and interact with customers.

Pro9 Exam and Qualifications Processing Solution

ProTech Computer Systems Ltd

This Service Description describes the Pro9™ Exam and Qualifications Processing solution which offers a highly configurable, functionally rich solution for the Education sector. Management of enquiries, admissions, students, placements, qualification frameworks. Online student portal delivering sophisticated self-service features.

assist-Mi

assist-Mi Limited

assist-Mi is an "app" that allows a user with restricted mobility or disabilities to request assistance while travelling, visiting a service provider, a retailer, workplace or other location. It optimises customers experience andservice provider operations. The user's profile is visible to the service provider so they anticipate the users needs.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Softcat Limited

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

NHS Friends and Family Test (FFT) Survey

Rhubarb Business Services Limited

RHUBAS is a patient satisfaction and experience solution enabling Trusts to deliver enhanced NHS Friends and Family Test (FFT) surveys. By providing omnichannel, multi-language survey solutions with enhanced unique real-time dashboard technology and MI reporting, we put the patients and the Trust at the centre of everything we do.

Dynamics 365 for Team Members

Civica UK Limited

For users not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications. Microsoft. Via Civica.

Identity Authenticate

Experian

Identity Authenticate is an personal identity solution, enabling organisations to authenticate a citizen’s identity in real time, irrespective of channel . This is achieved by validating that the individual’s name and address details are correct,that they exist, and verifying that the owner of these details is the person presenting them.

CoreGov - Dynamics 365 Association Management

Core

Core has configured Dynamics 365 specifically for use by associations, to accelerate CRM project delivery based on the best practice we have learned from working with public sector associations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

Resolver Complaints Case Management Service

Resolving Limited

An assisted complaint management platform allowing the organisation to log complaints, problems and issues and the helping the organisation to efficiently gather, understand, predict, respond and resolve. Full MI with key insights and benchmarking to drive service improvement. Reduce costs, understand your customer's issue and improve services.

Address Verification & Geocoding

Melissa Data Ltd

20% of addresses entered online contain errors: spelling mistakes; wrong house numbers; incorrect postal codes; and formatting errors that don’t conform to a specific country’s postal regulations. Our service verifies addresses for UK and 240+ countries in real-time, at point of entry, to ensure only valid addresses enter your systems.

Dynamics 365 for Customer Service

Silverbear

Capability for customer support teams, customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Also Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Video Conferencing Premium

Voicenet Solutions Limited

Video Conferencing and Communications service from 8x8, Virtual Office Premium, increases productivity, delivering a full communications solution: collaboration via video conferencing, video/ web chat, telephony, voicemail, messaging, conference calls, data sharing, online meetings; call recording, customer analytics, fax. App, softphone, portal access. Barge-monitor-whisper. Virtual numbers. Unlimited minutes to 30+ countries.

Living Actor Digital Virtual Assistant

TriVirtual Ltd

Living Actor™ is a combined Digital Assistant/chatbot and live web-chat multimedia customer service platform. This solution reduces calls and emails by allowing customers to self-serve when they wish, 24 hours a day, with complex issues escalated via web-chat. Advanced 3D avatar technology and integration with existing systems brings fast ROI.

Housing Association Tenant Portal

Cloud40 Ltd

The Tenant Portal provides digital self-service for a tenant to engage with their housing association. Reporting repairs, making a complaint, payment or asking to be removed from all systems to comply with GDPR, are features of the platform. Our integration technology enables legacy systems to be integrated and data accessed.

Workbooks Business

Workbooks Online Ltd

Workbooks.com delivers award winning world-class CRM and business applications that provide you with the tools you need to accelerate growth, automate business processes, reduce operational costs and improve customer support. Our technology extends beyond sales, marketing and customer support to include order management, marketing automation, invoicing and customer support.

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

IBM Microsoft Dynamics 365 for Social Housing

IBM United Kingdom Ltd

IBM's solution for Social Housing provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful platform for Social Housing transformation and 'Digital by Default' programmes successfully deployed to a significant number of UK based Housing Associations.

My Council Services - Non Production Environment

Abavus.co.uk

A testing and sandbox environment available for clients to conduct their own quality assurance and testing. A fully functional mirror of the client's live instance with the option to have all current configuration settings cloned at intervals upon request. Incremental clones are chargeable

Microsoft Dynamics 365 for Team Members

Bytes Software Services

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications. bsscloud

Firmstep Customer Experience Platform

Firmstep Ltd

Government low code Platform, delivers harmonious multi-channel end-to-end customer experience services and channel shift. Includes: self-service, CRM replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms, offline, secure portals, bookings, appointments SSO, Scanning Kiosk, web chat, with full integration and work flow.

Voice Automation

Esendex Limited

Esendex Voice solutions offer a simple and effective way to communicate with your customers. As long as you have a contact number, it does not matter whether this is a mobile or landline, our voice services can help with your contact strategy.

Experian Pandora - Smart Data Management

Experian

Experian Pandora is a next-generation smart data management platform. It analyses, transforms and monitors your data in a highly collaborative and secure way in order to help you identify issues and ireegularities. Its unique correlated architecture allows you to process vast volumes of data, instantly.

Learning Management System (HISelms)

Leicestershire Health Informatics Service

The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.

Mobile Validation

Experian

Experian’s cloud-based mobile validation solution improves the overall accuracy of your mobile data by checking if it is valid and active. Mobile phone numbers can be validated for accuracy as they are captured or in bulk from your contact database.

Influencer Relationship Management Tool

This Here

An advanced and precise tool that gathers data about online influencers, identifies the best collaborators, manages the relationships, track your activity, reports on your work according to your stated goals from SEO to Awareness, and delivers to a database of your choice, or use Airtable (Formagrid Inc) by default.

Agilisys Digital - AD for Counties

Agilisys Ltd

Agilisys Digital is a customer experience platform enabling single-sign on MyAccount for citizens and CRM lite for officers, enabling channel-shift to deliver savings and seamless self-service across all digital channels. A low-risk, easy-to-implement, scalable platform encompassing all key council/public-sector transactional services with specific packages applicable to all public sector types.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Trustmarque Solutions Limited

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Microsoft Dynamics 365 CRM Services

Ergo Services

CRM implementation services to help organisations deliver exceptional levels of service using Microsoft Dynamcs 365 (CRM). Process Improvement, KPI Reporting and Data Consolidation are key components of a solution delivered by Ergo

Transformation projects

Investigo Limited

Our service would include the assessment of your company's IT systems and can involve changes to network architecture, hardware, software and how data is stored and accessed. This will include changes to business processes, ways of working, organisational structure and communication.

CoreGov - Dynamics 365 Government Contracts Portal

Core

Core's Portal for Government Contracts allows integration between public-facing websites and a Microsoft Dynamics 365 based solution tailored to the needs of the public sector. The portal facilitates online self-service for suppliers, vendors and partners, improving tracking of interactions and saving staff time.

eNetTMS

eCom Scotland

eNetTMS Membership Management is a customisable Contact Management solution delivering a sophisticated range of services for institutes, member associations and other 3rd sector income raising organisations. Provides self-service, renewals processing, CPD recording with professional standards and grant monitoring, evaluation surveys, qualification results and resit options, event registrations and campaign management.

Agilisys Digital - MyAccount

Agilisys Ltd

Agilisys Digital is a customer experience platform enabling single-sign on MyAccount for citizens and CRM lite for officers, enabling channel-shift to deliver savings and seamless self-service across all digital channels. A low-risk, easy-to-implement, scalable platform encompassing all key council/public-sector transactional services with specific packages applicable to all public sector types.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Mobile Search and Assist Portal for Policing

Civica UK Limited

Provides federated search from PC or smart mobile device for people, vehicles and locations across national systems including PNC, Midas and HOLMES2, and local systems such as Niche and gazetteer, outputting a de-duplicated, navigable web of results. Also allows for in-field capture of data for automated upload to backend systems

eForms & Automated Workflow for Local Government Authorities

PretaGov Limited

Our eform building tool (PretaForm) allows LGA teams to build online forms easily and quickly. Non-technical internal staff can prototype and modify digital services. They can also integrate the eform with revenue, benefits, social care, online payments systems. Our low code platform empowers your team to digitise faster and cheaper.

Pro9 Student Management Solution

ProTech Computer Systems Ltd

This Service Description describes the Pro9™ Student Management CRM solution which offers highly configurable, functionally rich solutions for the Education sector. Management of enquiries, admissions, students, placements, qualification frameworks. Online student portal delivering sophisticated self-service features.

COLIN as a Service (Press Office collaboration software)

Intelogy Limited

COLIN® is a secure online collaboration tool specifically designed for use by UK Government Press Offices. It benefits press officers by providing accurate, up to date information to external requests from media outlets; an audit trail of all conversations with the Press and increases efficiency amongst the Media team.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Silverbear

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

SD-WAN

Ciptex

SD-WAN provides a secure hybrid overlay technology virtualizing the enterprise WAN with centralized management and control.

Microsoft Dynamics 365 CRM for Associations and Membership

Active Informatics Ltd

A system that draws together all the aspects of the management of an organisation from the central business management and financial control to event and membership management and engagement. Each element operates from a single, authoritative, central repository of information without data duplication or isolation. Includes stakeholder portal.

Dynamics 365 for Project Service Automation

Comparex UK Ltd

Supports professionals who manage projects and customer engagement process end-to-end. Capabilities required for setting up a project organisation, engaging with customers, project scheduling/costing, managing and approving time expense, and closing projects. Plus Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/project-service-automation

doopoll

Doopoll Limited

doopoll is the platform for engaging audiences and gathering opinion. Create powerful yet simple polls that people will actually enjoy completing.

My Council Services - Waste Management Plug In

Abavus.co.uk

The My Council Services Waste Module enables councils to configure and manage all aspects of the refuse and waste management process, both domestic and trade, from setting up contracts and managing payments (if required) through to integrating and fully automating the addition of collections to rounds; managing the entire process.

Cloud PBX UK

Voicenet Solutions Limited

Cloud-based PBX service from 8x8, Virtual Office UK, increases productivity, delivering a full communications solution, including PBX telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Includes 1,000 call minutes, per user/month: UK local, national and mobile numbers.

Cloud PBX Premium

Voicenet Solutions Limited

Cloud-based PBX service from 8x8, Virtual Office Premium, increases productivity, delivering a full communications solution, including PBX telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, fax. App, softphone, portal access. Barge-monitor-whisper. Virtual numbers. Unlimited minutes to 30+ countries.

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

Contact Centre text & SMS – Textlocal

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

Digital Customer Survey

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Microsoft Dynamics 365 Simplified Service Management

NanoIT Solutions Ltd

We offer consultancy based solution which perform following activity 1. to understand your current scenario 2.Suggest improvement and restructure the process 3.Present Roadmap for Implementation 4.Implement solution

My Council Services - Bespoke Apps

Abavus.co.uk

Development of bespoke, separately branded native mobile apps on the My Council Services platform.

Cantata Vantage CRM

Cantata Limited

Cantata Vantage CRM is a private cloud CRM system for organisations from as little as 5 users (typically 20-500). It is based on Microsoft Dynamics CRM and fully integrates with Outlook and Office. Vantage includes user interface improvements, data visualisation, web portals, event management, case management and more.

Pro9 NHS Pathway Transformation Solution

ProTech Computer Systems Ltd

This Service Description describes the Pro9™ NHS Pathway Transformation Solution at IL3 ('OFFICIAL') to support the requirements of NHS organisations responsible for engaging clinicians and other key stakeholders in the public and private sector (e.g. pharmaceutical and private sector hospitals), in the transformation of clinical pathways.

Customer Relationship Management (CRM) Service (VCRM)

Viewdeck Consulting Limited

The Viewdeck VCRM solution provides an enterprise scale configurable CRM solution supporting a wide range of functionality including Accounts, Contacts, Calendar, Cases, Documents, emails, campaigns, Inbound and outgoing calls and tasks etc. Includes advanced Report Generator, Workflow and Billing features. It supports Mobile Devices and integrates into Outlook.

Plan Alpha Drupal Customer Engagement Platform

Plan Alpha Systems Limited

Drupal is a non-proprietary, open source system, with zero licence fees. The Customer Engagement Platform has a Content Management System (CMS), Customer Relationship Management System (CRM), e-forms system, and Application-Builder, all built in a single Drupal environment. Integration-enabled with back-office and other systems, including proprietary CRMs, e-forms, and external services.

GOSS Self Service Portal Platform (including MyAccount and Forms)

GOSS Interactive Ltd

The GOSS Self Service Portal Platform provides Public Sector (Local/Central/Government/Authority/Council/Police/NHS) clients capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted-service for citizens, reducing organisation overhead costs. Self-serve workflows can be optionally integrated with back office systems/data.

Resolver Decider Platform

Resolving Limited

Decider is an online Tribunal and Court resolution platform that enables fast, simple and effective resolution of disputes and appeals. As an Online Dispute Resolution (ODR) tool, it provides a digital platform for effective case management. Decider reduces the complexity, lowers the cost and increases the convenience of dispute resolution

Oxygen CRM for Office 365

ISAAC Intelligence Limited

Oxygen CRM for Office 365 is a rapidly deploy-able and customisable CRM solution, specifically designed to appeal to and engage users of all generations. Structured around one single data source, and providing options for users to interact in multiple ways (via Outlook, mobile app or browser) Oxygen creates 100% engagement

SMS Mobile Text Messaging API for User Alerts and Notifications

Nexmo Inc.

SMS delivery via meshed carrier network and Adaptive Routing technology (best path for traffic distribution) with low latency and high deliverability. Inbound Cloud Numbers, Free Inbound SMS, Two Way Messaging, Private SMS communications, Alerts & Notifications, Direct downloadable links, Two-Factor Authentication, Mobile Marketing, Customer Service.

Verify API for 2FA using a Mobile Phone

Nexmo Inc.

Nexmo Verify API allows you to implement two factor authentication (2FA) using short lived verification codes sent to a Mobile or Landline over SMS or an automated Voice phone call.

Contact Centre Digital

Voicenet Solutions Limited

Contact centre solution from 8x8, Virtual Contact Centre Digital, with Virtual Office integration for superior customer service, can be used with any telephony service. Multi-channel: email, chat. Advanced multimedia queuing, skills-based routing, historical/real-time reporting, dashboards. Transaction codes. Customer analytics. Browser-based: no downloads. Open APIs. Promotes channel shifting, transformation planning.

Customer Engagement, Consultation and Feedback Service

Nautoguide Ltd

A map based cloud service for delivering consultation, engagement, feedback or crowd-sourcing of data for internal and external collaboration. The service is data-driven designed to provide accessible, heavily customisable polls, questionnaires and surveys - as either a 'white label' (branded) third-party hosted or embedded resource.

Silverbear Payment Gateway Connector

Silverbear

The Silverbear solution supports the full range of payment options and processes relating to a product, training or event purchase. Integration as standard with SagePay, WorldPay and Barclays ePDQ. Transaction processing and reconciliation for all payment types is easily handed and integrated the membership organisation Financial Accounting solution of choice.

Dynamics 365 for Team Members

Silverbear

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics 365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications.

Microsoft Dynamics 365 Lead to Order

NanoIT Solutions Ltd

We offer consultancy based solution which perform following activity 1. to understand your current scenario 2.Suggest improvement and restructure the process 3.Present Roadmap for Implementation 4.Implement solution

Unified Communications Professional

Voicenet Solutions Limited

Unified Communications service from 8x8, Virtual Office Professional, increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, fax. Access via mobile apps, softphone clients and zero-download online portals. Includes unlimited UK calls.

Clinical Engagement Hub

iPlato Healthcare Ltd

iPLATO Clinical Engagement Hub allows central or regional teams (cancer screening, NHS Health Checks, etc.) to collaborate with GP practices around multi-channel patient engagement. The Hub supports safe and secure patient communication using SMS, IVR, e-mail and letter.

Microsoft Dynamics 365 Student Management

NanoIT Solutions Ltd

We offer consultancy based solution which perform following activity 1. to understand your current scenario 2.Suggest improvement and restructure the process 3.Present Roadmap for Implementation 4.Implement solution

Interactive Business SMS

Esendex Limited

Interactive Business SMS enables you to send and receive text messages from your customers either online, by email or via API (connecting through your management systems). Esendex’ Interactive Business SMS has many applications including: reducing call centre traffic, maximising debt collection, managing appointments and organising staff cover.

iPLATO Connect - Hospital

iPlato Healthcare Ltd

iPLATO Connect - Hospital is a 2-way text messaging system that improves appointment attendance and improves the patient experience. Direct integration with Hospital PAS ensures full automation. Advanced routing of patient responses and customised templates based on Clinic ensures service safety, continuous improvement and delivery of benefits.

Microsoft Dynamics 365 for Field Service

SeeLogic Ltd

Capability for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Short Message Service (SMS) Text Messaging

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

NCCIS

CareerVision Ltd

NCCIS is an end-to-end service that encompasses all requirements for the collection and analysis of the CCIS data provided by local authorities and service providers. The system also includes secure storage facilities and reporting tools to support the effective case management of children’s services for young people NEET.

Customer Service SMS

Bulk SMS Limited

Communicate with and receive feedback from customers using conversational text messaging via the Voodoo SMS portal. Keep customers informed and allow customers to respond via SMS for efficiency and convenience. Integrate with via API with CRM software or send and receive messages online with the Voodoo SMS portal.

Customer Experience & Case Management, CXM by Jadu

Jadu Ltd.

Jadu CXM is a web-based customer experience management solution that helps you deliver a digital customer service platform through real-time collaborative case management. It enables business users to own and manage digital service delivery. MyAccount, epayments and citizen portal features are provided through integration with your CMS and eForms solutions.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

SeeLogic Ltd

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Pro9 Membership Management and Professional Development Solution

ProTech Computer Systems Ltd

Pro9™ Membership Management and Professional Development Solution CRM at IL3 ('OFFICIAL') deploys a range of modules delivering CRM solutions for organisations delivering membership management products and services and professional development management / monitoring. Including contacts management, membership applications, subscriptions, learning frameworks, event management and student / tutor and centre management.

Dynamics 365 for Project Service Automation

Gaia Technologies Plc

Supports professionals who manage projects and customer engagement process end-to-end. Capabilities required for setting up a project organization, engaging with customers, project scheduling/costing, managing and approving time expense, and closing projects. Plus Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/project-service-automation

iPLATO Connect - Community

iPlato Healthcare Ltd

iPLATO Connect for Community is a 2-way text messaging system that improves appointment attendance and improves the patient experience. Direct integration with Community PAS ensures full automation. Advanced routing of patient responses and customised templates based on Clinic ensures service safety, continuous improvement and delivery of benefits.

ETDS - Efficiency Through Data Simplification

AnnanTech Ltd.

AnnanTech’s Efficiency Through Data Simplification (ETDS) service enables Government Departments to understand and streamline their processes by better exploiting their data. Although the starting point is looking at the process, the service emphasises understanding of how your data is being used.

Dynamic Form Builder - Digital First Communication

i3MEDIA

Fully public facing digital front door, allows citizens to Report and Apply quickly and easily with limited interaction from the council. Centralize online communication reducing the need for multiple teams to manage and support communication. Full accessibility, multi lingual and Submission Translation support reduces friction in the communication chain.

Digital Interviewing and Recording Repository

Recordsure

Recordsure Capture provides the capability to record face to face (audio) conversations, digitally, using high quality microphones, store the conversations securely (acting as storage for other media) and make them available to review through a secure portal.

Salesforce.org Lightning App Cloud

Salesforce.org EMEA Limited

App Cloud delivers powerful services like point and click development, business logic, mobile SDK, file storage, analytics, multi-language development, social collaboration, and cloud identity solutions. It includes services like UI components, flexible page layouts for mobile, and custom actions — all geared for growing fast via a multi-tenant, cloud infrastructure.

Pro9 Qualifications Management & Exam Processing Solution

ProTech Computer Systems Ltd

This Service Description describes the Pro9™ Qualifications Management & Exam Processing Solution, a highly configurable, functionally rich solution for the public sector. Management of enquiries, admissions, students, placements, qualification frameworks. Online student portal delivering sophisticated self-service features.

Dynamics 365 for Field Service

Gaia Technologies Plc

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Digital Customer surveys

Textlocal

Send & receive text surveys. Optimised for mobile devices, the Textlocal surveys allow you to capture data in a myriad of ways. All data captured is shown on the dashboard with exports to excel for analysis in other systems.

DT1

AnnanTech Ltd.

DT1 identifies all your valuable data sources, centralises the management of your data sources and empowers users to quickly access a view of it across the whole enterprise. Service includes: Data Analysis, Data Modelling, Data Integration, Data Cleansing, Data Transformation, Data Interoperability, Data Governance, Data Collaboration and Data Analytics.

Regenerate

Metis Consultants Ltd

The Regenerate suite of decision support tools provides transparency and engagement of stakeholders and users. From condition data collection, works programme development and work prioritisation. In addition Regenerate can deliver commuted sums calculations, investment models for highway and flood risk (SuDS) assets.

Informatica Cloud: Master Data Management (MDM)

Informatica Software Ltd

Industry leading Master Data Management Engine enables data from any systems to be centrally controlled via our MultiDomain hub. Creates master (golden record) for: Patient, Clinician, Staff, Claimant, Suspect, POLE, Person of interest, Citizen, Supplier, Contract etc. Provides data matching, history, workflow, security and centralised access to core data assets.

Microsoft Dynamics 365 CRM for Fire Investigation and Case Management

Active Informatics Ltd

Offers the ability to complete all the functions of a modern-day fire and rescue service, regarding Fire Investigation, but remains flexible enough to adapt internally to political, technological and social change. Full audit reports available to support evidence and who has had contact with different elements of a case.

Speech Analytics and Artificial Intelligence

Recordsure

Transcribe and analyse digital interview and call recordings. Artificial Intelligence helps with the efficient review of audio records for quality, compliance or customer insight purposes. A flexible range of cloud analysis configurations are available whilst each will be configured and trained to each buyer’s recording types and needs.

Fusion Data Quality Cloud Service (B82114)

Oracle Corporation UK Limited

Clean, consistent customer data is vital to every organisation. Oracle Sales Cloud Customer Data Management helps organisations consolidate account and contact data from multiple sources, standardise addresses, resolve duplicate record issues, and ensure a best version customer profile that team members and managers can trust.

Contact 360

Civica UK Limited

Contact 360 is a multi-channel customer contact platform designed to meet the contact management and transactional needs of public sector organisations. Delivering end-to-end services from initial point of contact through to successful fulfilment including customer and employee portals, enterprise-workflow, integration and CRM capabilities; fully supporting channel shift objectives/digital strategies.

Boomerang Messaging

Boomerang I-Comms Ltd

Automate communication flows across SMS, Email and Voice messaging, by dynamically matching outbound messages with inbound responses, regardless of quantity and order. Our technology is proven in generating substantial savings across appointment, management, workforce scheduling and incident management processes; whilst delivering choice and value for the end user.

Friends and Family Survey Platform for Primary Care

iPlato Healthcare Ltd

iPLATO Friends and Family Test is an automated patient experience collection and reporting tool. Patients anonymously provide feedback on service quality via SMS, Tablet, Online and paper. At month-end, the system provides a report which complies with NHS England requirements and, also, provides additional information on how to improve services.

Cloudoko Hub

Cloudoko

Cloudoko Hub enables access to a single customer record. It helps your organisation improve its customer service by employing “Connectors” to back-office APIs to retrieve their records and present them in a unified view consumable by your website or CRM. The service works in conjunction with Cloudoko Forms.

Digital Leadership Survey and Assessment

Adapt2Digital

Adapt2Digital is a company dedicated to creating products and services that directly help managers and leaders become Digital & Adaptive Leaders – leaders with the competency and capability to manage change & transformation and to actively lead people and businesses successfully into the Digital Age.

Social Engagement Additional Posts Add-On

cloudThing Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Dynamics 365 Enterprise Plan 1

Comparex UK Ltd

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2.

SMS for Health

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Friends & Family can be SMS based, text to drive up responses 'Do not attends' will drop with two way communication.

Fusion Applications Extensibility Framework Cloud Service (B67301)

Oracle Corporation UK Limited

Oracle Fusion Applications Extensibility Framework Cloud Service subscription is required for each user developing, integrating or extending the Fusion Cloud Service. All users require a subscription for any new Fusion Cloud Service developed. Note that a number of users are included with the base subscription.