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382 results found

Puzzel

Intelecom UK Ltd.

Puzzel is a complete Cloud Contact Centre solution. Superior voice management is complemented with a suite of multi-channel capabilities - Email, SMS, Web-chat and Social media. All in one single, and compelling, UI. Puzzel also offer Workforce Optimisation (QM, WFM), Speech Analytics, Payment, Knowledgebases and full integration to CRM systems.

Zoom Video Webinar

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, IPT, VoIP, Unified Communications and collaboration services Built upon the UKCloud Assured or Elevated OFFICIAL platforms. Includes: Conferencing Instant messaging/presence Unified messaging Omni-channel contact centre. Private, Community or Hybrid Cloud Enables a rich user experience with up to 99.99% availability.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Cloud Collaboration

Ideal Networks Ltd

Ideal provide communications, collaboration and customer experience management platforms including: • contact centre service: interactive voice response (IVR); automatic call distribution (ACD); skills-based queuing and routing of calls, emails, web chats, text • text/video chat, groups, screen sharing, content management. • phone, voicemail, and conferencing.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

CLOUD CONTACT CENTRE

Verizon UK Ltd

Verizon’s flagship Cloud based Contact Centre platform for organisations on a Digital Transformation journey to improve their Customer Care capability. The platform is Omni-Channel ready, supporting all digital media types including SMS, Social, Chat, and eMail management. Also avaialble are Flex/Spark EA options.

LG Assist Quick Start Package for Oracle Service Cloud

Connect Assist Limited

A light yet robust quick start package for Oracle Service Cloud designed specifically for Local Government. This customer management platform with forms enables end-to-end digital self-service processes across a range of service areas. LG Assist provides licenses and implementation in one simple package. Pay nothing for 12 months.

Dynamics 365 for Customer Service Device SL

Softcat Limited

Dynamics 365 for Customer Service device license, multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device

Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Maintenance SMS

Textlocal

Send & receive text messages to manage your appointment reminders for maintenance visits. Confirmation of the times that the engineer will call reduces 'no-shows' and if the tenant has gone out then they can return home or call the engineer to re-book.

Business Process Management Services

Target Group

Our Business Process Management (BPM) services enable our clients to deliver rapid business improvement initiatives – reducing processing time, improving the customer experience, and driving efficiencies and savings. We combine our technical excellence and deep industry knowledge to evaluate and streamline processes and deliver tangible business value.

Proactive Live Online Web Chat Software and Support System

Handlr Ltd.

Our Live web chat solution is a cloud-based and can be used from 1 to unlimited users to provide live chat support to any website visitor. It is a highly scalable GDPR compliant solution. There are lots of useful features e.g. proactive popup messages, pre-chat forms, & secure data transfer.

Amazon (AWS) Connect by KCOM

KCOM GROUP PLC

KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.

NetHelpDesk

NetHelpDesk Ltd

NetHelpDesk is a cloud based service desk solution that delivers Lightning Fast ITSM with an intuitive interface. Alongside being the benchmark for speed, NetHelpDesk provides powerful, flexible ITIL functionality. It includes features such as service catalogue, CMDB, incident, change, problem, knowledge management and market leading drill-down dashboards.

Silverbear Events and Conferences

Silverbear

A comprehensive solution providing all of the tools and facilities that training and teaching organisations need to manage events, education programs and conferences of all shapes and sizes. Manage complex multi-day, multi-stream events with ease.

Resolver Intelligent Complaint Resolution

Resolving Limited

An independent customer centric assisted complaint management platform allowing the citizen to raise complaints, problems and issues and then helping the organisation to efficiently gather, understand, predict, respond and resolve. Full MI with key insights and benchmarking to drive service improvement. Reduce costs, understand your customer's issue and improve services.

Asterisk Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Gaia Technologies Plc

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Remedy as a Service

Fusion Business Solutions

Fusion GBS is a Platinum Partner of BMC, reselling BMC Remedy as a Service. Remedy is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the cost of ITSM for the digital organisation.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Futr Public

Futr AI Limited

We use artificial intelligence to create two-way multi-lingual conversational interfaces through voice and chatbots. We apply NLP/NLU against your data ensuring consistent capture of internal and external information across all devices. Our solution transforms accessibility, provides efficiencies and generates insight to inform decisions about how to better communicate with people.

Dynamics 365 Customer Engagement Plan

Civica UK Limited

Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality to get their job done. Plan subscriptions provide users rights to use functionality across any of the respective Plan apps and PowerApps, mobile application platform service.

Salesforce Add-ons

Salesforce.com

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. ©SFDCGC102018

Arcus Local Government CRM

Arcus Global Limited

The Arcus local government CRM builds on the industry-leading Salesforce.com Service Cloud to deliver a comprehensive set of features and functionality tailored to the specific needs of UK local government. This includes enhanced views of citizens and addresses, a service catalogue, and integration to the Arcus Digital Service Hub.

Zoom Business IM

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Dynamics 365 for Field Service

Softcat Limited

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service

Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Dynamics 365 for Field Service

Insight

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Zoom Rooms

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

storm® CONTACT:WFM™

Redwood Technologies Ltd

storm® CONTACT:WFM™ is an automated scheduling and resource optimisation solution which integrates seamlessly with existing workforce management systems. CONTACT:WFM automatically routes calls to available experts based on up-to-date schedules, and if the system detects any gaps in scheduling, email or SMS alerts are automatically triggered, ensuring consistency across the workforce.

Digital marketing with SMS

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

Capita One Digital Enterprise

Capita Business Services Limited

One Digital Enterprise is an end-to-end digital platform, enabling organisations to deliver exceptional customer service. One Digital Enterprise incorporates the One Digital Portal, One Digital Forms and Contact Manager and One Digital Smart Apps. These individual components are all available via G-Cloud.

SMS Campaign Manager

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Dynamics 365 for Field Service Device SL

Gaia Technologies Plc

Multiple users can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device.

Frontline services platform

Calls9 Limited

Our service provides front line or remote teams access to key information and documentation on the go. It also allows senior managers to communicate vision and values to harder to reach employees.

Hosted VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Megalist - On-demand workforce simplified

Megalist

Megalist is an end-to-end digital staff management platform that allows the creation and management of an on-demand workforce. Megalist eliminates the need for staffing agencies by giving authorities the tools to create & manage an on-demand workforce. Includes automatic rota generation. Agility, elastic, workspace, NHS.

Silverbear Membership User License

Silverbear

Silverbear Membership is designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data and delivery operational efficiencies. The Silverbear Membership User License is utilised in conjunction to any Dynamics 365 user licensing.

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

Bomgar Privileged Access Management (PAM)

Softcat Limited

Bomgar's Privileged Access enables security professionals to control, monitor and manage privileged access and privileged identities to critical systems by authorised employees, contractors and third-party vendors. Integrating with Bomgar Privileged Identity Manager (RED IM) means that we can discover, remediate and manage (rotation, randomisation, audit) privileged accounts with credential injection.

storm® TACTIC™

Content Guru Ltd (Redwood Technologies)

storm® TACTIC™ is an intelligent call-back and web chat solution. Queuing callers can book a time for a returned call via IVR. Web-browsing customers can also request call back or enter a live web chat with agents, sending a whisper prompt to the agent with details of their viewing behaviour.

storm® CONTACT:Web Chat™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:Web Chat™ enables organisations to incorporate web chat seamlessly into their multi-channel communications, managing all channels through a single blended interface. Web chat requests are handled by iACD® (intelligent Automated Contact Distribution) logic, which ensures that inquiries are always connected to the best automated or live resource.

Unified Communications as a Service (UCaaS)

Centerprise International Ltd

A market leading Unified Communications (UC) solution powered by Cisco, which provides an entry point to IP telephony and exceptional flexibility in the way a business can deploy collaboration applications.

CRM on Dynamics 365

Equiniti ICS Ltd

Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.

Content Marketing

HighQ

Transform your expertise, know-how and thought leadership into informative and engaging content to promote your business and engage your partners and clients.

Escalate AI

Tectonic Technology

Escalate AI is a combined live chat / chatbot system which uses IBM Watson Assistant to combine traditional human chat and bot chat. The system offers chatbot users escalation to human (and back) based on user response, Watson confidence and Watson tone analyzer.

Zoom Expanded Audio

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Unified Communications Contact Centre

Foehn

PureCloud is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

SBL Bomgar Privileged Access Management (PAM)

Software Box Limited (SBL)

Bomgar's Privileged Access enables security professionals to control, monitor and manage privileged access and privileged identities to critical systems by authorised employees, contractors and third-party vendors.

Video Consult

EMIS Ltd

Designed for customers who use EMIS Web, Video Consult is a high definition video conferencing solution integrated into the clinical system. Enabling clinicians to connect with patients via a limited time video consultation room. It offers patients a convenient alternative to traditional consultations with a secure and reliable video system.

Microsoft Dynamics 365 for Customer Service

Tisski Limited

Microsoft Dynamics 365 for Customer Service unifies the way people experience your organisation through self-service, peer-to-peer and assisted service. Dynamics 365 for Customer Service enables organisations to offer world-class customer service that leads to loyalty. Provide the seamless service your customers expect by meeting them with the information they need.

Dynamics 365 Non-Production Instance Add-On

Gaia Technologies Plc

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Hosted Telephony - Cisco HCS

CloudCoCo Limited

Cloud Coco offer a unique, scalable cisco powered HCS telephony solution, built on best of breed cisco infrastructure, delivering a highly available, easy to manage Unified Communications as a Service platform. Leveraging the full suite of cisco collaboration architecture.

RingCentral Contact Centre via Netpremacy

Netpremacy Limited

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (cloud contact centre market leader), and built on a fault-tolerant architecture. Ring Central Contact Centre brings unparalleled service quality alongside market-leading functionality.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

Technology solutions that streamline Complex Customer Journeys

Vizolution

Vizolution delivers technology solutions that streamline complex customer journeys. Our suite of digital SaaS products eliminate the breaks in complex customer journeys, resulting in improved document accuracy, reduced costs, quicker transactions and improved customer satisfaction.

Microsoft Dynamics 365 for Project Service Automation

Bytes Software Services

Supports professionals who manage projects and customer engagement process end-to-end. Capabilities required for setting up a project organization, engaging with customers, project scheduling/costing, managing and approving time expense, and closing projects. Plus Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/project-service-automation bsscloud

Artificial Intelligence Contact Centre Agent

Contact Centre Systems

An artificially intelligent Contact Centre agent that holds a conversation with website users to answer questions in natural language, also known as a Virtual Agent. Virtual Agents can answer questions in multiple languages, scale instantly with demand and work 24x7 without a break.

Salesforce - Add-ons

Softcat Limited

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. © SFDCGC92018

SAP Hybris Cloud for Customer (C4C)

Mindtree Limited

The provision of implementation services for the end-to-end implementation of SAP Hybris Cloud for Customer (C4C) and Cloud for Service(C4S) into a customer’s existing SAP landscape. This service also includes a range of pre and post implementation services to support the customers adoption of SAP Cloud for Customer and Service.

Conduit Global CX100 omni-channel cloud Contact Centre Software as a Service (CCaaS)

Conduit Global

Conduit Global CX100 omni-channel cloud contact centre software, based on industry leading technologies, in any combination of PCI and GDPR compliant dedicated or multi-tenant private or public cloud environments; Offered on a 24x7, consumption based month-to-month or long-term commitment basis.

Glasscubes Workgroup - Official

Glasscubes

Glasscubes simplifies collaboration by connecting internal and external group members in a secure online workspace. Powerful document management and file sharing - task and project management - collaboration and communication. Widely adopted throughout UK public sector. Easy deployment, user-friendly with no training required. Low cost, flexible monthly term. ISO27001 accredited.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Dynamics 365 for Field Service

Bechtle direct Ltd.

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Dynamics 365 for Finance & Operations

Softcat Limited

Microsoft Dynamics 365 for Operations, brings together a complete set of adaptable enterprise resource planning functionality that include, financials, human resources, demand planning, procurement, supply chain, manufacturing and distribution that are combined with business intelligence, infrastructure, compute and database services in a single solution. https://www.microsoft.com/en-gb/dynamics365/operations

Knowledgebase

ECKOH OMNI LIMITED

We offer a complete Knowledge Base service that allows web agents during their interaction with a customer to instantly access answers to the customer’s questions, without leaving the Omni-Channel console or the chat or call. The agent chooses the best answer from those offered and pushes it to the customer.

Amazon Connect

Amazon Web Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Microsoft Dynamics 365 - Applications and offers

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider.

Microsoft Social Engagement Additional Posts Add-On

Bytes Software Services

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month. bsscloud

Dynamics 365 Plan

Phoenix Software Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Service Management Automation (SMA-X) - from Micro Focus

Micro Focus (Entcorp)

Service Management Automation is an analytics-driven service management solution for managing the entire service portfolio and lifecycle within and beyond IT. Based on a unified platform, it accelerates agent productivity, reduces ticket volumes and increases user adoption and satisfaction.

SMAX Managed Service

EOH EUROPE LIMITED

SMAX is Micro Focus' next generation Service Management unified platform and portal. An analytics-driven service management automation solution for managing the entire service portfolio and service lifecycle within and beyond IT. SMAX enables automation, accelerates agent productivity, reduces ticket volumes and time to resolution whilst increasing user adoption and satisfaction.

IP Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Customer Service

Softcat Limited

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides licensed users with access to core customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. https://www.microsoft.com/en-gb/dynamics365/customer-service

Dynamics 365 for Field Service

Silverbear

Field Service is the choice for field-based service teams, leveraging integration between case management and field service work orders. It provides access to field service capabilities including work order management, schedule, dispatch, and routing capabilities, repairs and returns management, and inventory management. User also includes rights to other capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

PureCloud Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Microsoft Dynamics 365 for Marketing

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider.

storm® CONTACT:Web Chat™

Redwood Technologies Ltd

storm® CONTACT:Web Chat™ enables organisations to incorporate web chat seamlessly into their multi-channel communications, managing all channels through a single blended interface. WebChat requests are handled by iACD® (intelligent Automated Contact Distribution) logic, which ensures that inquiries are always connected to the best automated or live resource.

Salesforce - Lightning CRM

Softcat Limited

For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. © SFDCGC92018

NICE inContact CXOne Contact Centre Automatic Call Distributor (ACD)

Business Systems (UK) Ltd

NICE inContact CXOne Automatic Call Distributor (ACD), optimises customer interactions by quickly matching callers in the queue to the agents who can best help them. This means efficient call resolution, happy customers and money saved for your contact centre

Zoom Developer Platform

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Commsworld Unified Communications, Private Hosted Voice service

Commsworld Ltd.

MiVoice Business call control software. Whether a company has five users or 130,000, MiVoice Business’ single software stream optimizes the communications environment, delivering rich capabilities in voice, mobility, unified messaging, presence, conferencing and collaboration.

Dynanmics 365 Production Instance Add-On

Softcat Limited

The Production Instance Add-On is well suited for multi-instance deployments such as departmental applications configured within an organization. Licensed users associated with a Dynamics 365 Plan 1 Business Application subscription can access the default Dynamics 365 Plan 1 Business Applications instance included in the subscription

Dynamics 365 for Team Members

Comparex UK Ltd

The Dynamics 365 for Team Members subscription is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license includes read access as well as some write access for select tasks across all Dynamics 365 apps.

Salesforce.com Implementation, Support, Custom Development & Integration Services

Espire Infolabs Ltd

Espire Infolab provides specialized customization and integration services for Salesforce.com clients, to enhance user experience and productivity of the client teams'. Espire Infolab provides very effective and efficient support and maintenance services to Salesforce.com clients.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Microsoft Skype For Business Services

Xicon Limited

Xicon provides a private installation of Microsoft Skype for Business (or Lync) on our Virtual Infrastructure platform hosted in our UK data centres. Xicon's service is able to relieve you from the burden of hosting and managing your own installation with a simple per user costing model.

Yoti Identity & Verify

Yoti Ltd

Yoti is a global digital identity platform that lets businesses securely verify and authenticate their customers in seconds. Yoti verifies the identity of customers by using facial recognition software to match individuals to government IDs and lets users digitally identify themselves in a way that is simple, safe and secure.

Refero Online Consultations

Refero Software Ltd

Refero is a service with a simple mission – leverage technology to provide people with convenient, easy-to-use, online access to public and private sector services. Refero’s purpose lives in the ability to connect people to experts and expertise, to help in an appropriate and timely manner.

Customer Administration

Target Group

Our modular system functionality, coupled with our extensive market knowledge, experienced front and back-office teams, multi-product and asset-class capabilities, and group digital transformation insight, position us as Financial Services experts in end-to-end customer administration. Our solutions can be deployed as software-as-a-service, a managed service, or a business process outsourcing engagement.

XMA Salesforce Add-ons

XMA Limited

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want.

NICE inContact CXone Contact Centre Solutions by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems unifies best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence—built on an open Cloud foundation to protect previous investments.  With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services empowering teams to move faster, work smarter.

Microsoft Dynamics 365 Customer Engagement Plan

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider.

Firmstep Customer Experience Platform

Firmstep Ltd

Government low code Platform, delivers harmonious multi-channel end-to-end customer experience services and channel shift. Includes: self-service, CRM replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms, offline, secure portals, bookings, appointments SSO, Scanning Kiosk, web chat, with full integration and work flow.

Dynamics 365 for Talent

Softcat Limited

Microsoft Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

CoreGov - Microsoft Dynamics 365

Core

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Dynamics 365 for Marketing

Softcat Limited

"Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations."

SMS & RCS is coming

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat. RCS is coming, please get in touch to find out about our RCS testing with Google.