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328 results found

328 results found in Cloud software in the category Live chat

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Cloud VoIP

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Comparex UK Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

assist-Mi

assist-Mi Limited

assist-Mi is an "app" that allows a user with restricted mobility or disabilities to request assistance while travelling, visiting a service provider, a retailer, workplace or other location. It optimises customers experience andservice provider operations. The user's profile is visible to the service provider so they anticipate the users needs.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Softcat Limited

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Dynamics 365 for Sales

Civica UK Limited

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Via Civica. https://www.microsoft.com/en-gb/dynamics365/sales

Microsoft Dynamics 365 for Sales Device SL

SeeLogic Ltd

Multiple users can access the Dynamics 365 for Sales application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Team Members

Civica UK Limited

For users not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications. Microsoft. Via Civica.

Zendesk via Netpremacy

Netpremacy Limited

Zendesk is a customer service platform offering rich, modern cloud based helpdesk functionality. It's designed for public sector service desks who want to create customer and citizen relationships that are more meaningful, personal, productive. We start by helping customers provide great support, then develop self service and proactive engagement enhancements.

Dynamics 365 for Customer Service Device

Microsoft

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Resolver Complaints Case Management Service

Resolving Limited

An assisted complaint management platform allowing the organisation to log complaints, problems and issues and the helping the organisation to efficiently gather, understand, predict, respond and resolve. Full MI with key insights and benchmarking to drive service improvement. Reduce costs, understand your customer's issue and improve services.

interCOMM Digital Services Platform with eForms

Visionhall Information Systems Ltd

The interCOMM Digital Services Platform: build end-to-end digital transactions for service requests, reporting, surveys, petitions, applications and payments. Non-technical tools to build secure, simple-to-use customer forms and workflows.

Dynamics 365 for Sales

Softcat Limited

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Dynamics 365 for Customer Service

Silverbear

Capability for customer support teams, customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Also Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Living Actor Digital Virtual Assistant

TriVirtual Ltd

Living Actor™ is a combined Digital Assistant/chatbot and live web-chat multimedia customer service platform. This solution reduces calls and emails by allowing customers to self-serve when they wish, 24 hours a day, with complex issues escalated via web-chat. Advanced 3D avatar technology and integration with existing systems brings fast ROI.

Housing Association Tenant Portal

Cloud40 Ltd

The Tenant Portal provides digital self-service for a tenant to engage with their housing association. Reporting repairs, making a complaint, payment or asking to be removed from all systems to comply with GDPR, are features of the platform. Our integration technology enables legacy systems to be integrated and data accessed.

storm® CONTACT: IM™

Redwood Technologies Ltd

storm® CONTACT:IM™ enables organisations to incorporate web chat seamlessly into their multi-channel communications, managing all channels through a single blended interface. IM requests are handled by iACD® (intelligent Automated Contact Distribution) logic, which ensures that inquiries are always connected to the best automated or live resource.

Dynamics 365 for Field Service Device SL

Civica UK Limited

Multiple users can access the Microsoft Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device. Via Civica

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

Microsoft Dynamics 365 for Team Members

Bytes Software Services

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications. bsscloud

Teamworxx

PFI Knowledge Solutions

TeamworXX is a scalable open source social collaboration workspace designed to empower your most valuable assets – your users, customers and/or staff. The success of this platform is the simplicity of use with all the latest and well known social collaboration tools built-in and ready to use.

Firmstep Customer Experience Platform

Firmstep Ltd

Government low code Platform, delivers harmonious multi-channel end-to-end customer experience services and channel shift. Includes: self-service, CRM replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms, offline, secure portals, bookings, appointments SSO, Scanning Kiosk, web chat, with full integration and work flow.

Voice Automation

Esendex Limited

Esendex Voice solutions offer a simple and effective way to communicate with your customers. As long as you have a contact number, it does not matter whether this is a mobile or landline, our voice services can help with your contact strategy.

IPsoft AMELIA® (Cognitive Agent & Virtual Agent)

IPsoft

Amelia is a cognitive virtual agent, able to conduct real time natural language conversations to fulfil a customer's journey. Whether interfacing directly with external customers, internal users or supporting first line agents, Amelia makes it possible to provide consistently high quality, engaging, scalable and efficient services 24 x 7.

Agilisys Digital - AD for Counties

Agilisys Ltd

Agilisys Digital is a customer experience platform enabling single-sign on MyAccount for citizens and CRM lite for officers, enabling channel-shift to deliver savings and seamless self-service across all digital channels. A low-risk, easy-to-implement, scalable platform encompassing all key council/public-sector transactional services with specific packages applicable to all public sector types.

Dynamics 365 for Customer Service Device SL

Comparex UK Ltd

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Trustmarque Solutions Limited

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Agilisys Digital - MyAccount

Agilisys Ltd

Agilisys Digital is a customer experience platform enabling single-sign on MyAccount for citizens and CRM lite for officers, enabling channel-shift to deliver savings and seamless self-service across all digital channels. A low-risk, easy-to-implement, scalable platform encompassing all key council/public-sector transactional services with specific packages applicable to all public sector types.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Gaia Technologies Plc

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

CallSwitch

TELCOSWITCH LIMITED

The CallSwitch hosted telephony platform offers an unrivalled set of business grade features. Each user gets access to a high end handset, mobile application and soft phone client, whilst also enjoying full hierarchical access to the administration web interface.

Salesforce - Health Cloud

Salesforce.com

Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. © SFDCGC92017

Dynamics 365 Non-Production Instance Add-On

Gaia Technologies Plc

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

OpenConsult Consultation Portal

CiviQ

CiviQ's cloud based public consultation platform powers open consultations. GIS and comment based responses can be opened during consultations, building capacity in communities, fostering dialogue, saving cost and increasing transparency. OpenConsult supports all types of consultations including planning.

Dynamics 365 for Sales

Microsoft

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Silverbear

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Dynamics 365 for Project Service Automation

Comparex UK Ltd

Supports professionals who manage projects and customer engagement process end-to-end. Capabilities required for setting up a project organisation, engaging with customers, project scheduling/costing, managing and approving time expense, and closing projects. Plus Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/project-service-automation

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

Contact Centre text & SMS – Textlocal

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

Digital Customer Survey

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Microsoft Dynamics 365 Simplified Service Management

NanoIT Solutions Ltd

We offer consultancy based solution which perform following activity 1. to understand your current scenario 2.Suggest improvement and restructure the process 3.Present Roadmap for Implementation 4.Implement solution

Dynamics 365 Additional Portals and Page Views

Civica UK Limited

The default Portal with Microsoft Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of Portal by purchasing additional page views in increments of 500,000. Via Civica.

Plan Alpha Drupal Customer Engagement Platform

Plan Alpha Systems Limited

Drupal is a non-proprietary, open source system, with zero licence fees. The Customer Engagement Platform has a Content Management System (CMS), Customer Relationship Management System (CRM), e-forms system, and Application-Builder, all built in a single Drupal environment. Integration-enabled with back-office and other systems, including proprietary CRMs, e-forms, and external services.

Commsworld Contact Centre

Commsworld Ltd.

The Contact Centre solution enables contact centres or workgroups to simply and efficiently monitor, manage, and route calls. The solution includes MiContact Center Workgroup, MiContact Center Business, IVR Routing, Multimedia Contact Center, MiVoice Business Reporter, MiContact Center Outbound, Workforce Management and MiVoice Call Recording.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage. Via Civica.

Cloud PBX

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Operations & Maintenance (O&M) Manuals Project Management Software

BuildIQ

Secure, online, building information management, and project management software. Workflow driven and revision-based, long-term document storage. Automation of document and information collection from subcontractors and maintenance calendar generation. Specialised for the document handover and O&M process.

Oxygen CRM for Office 365

ISAAC Intelligence Limited

Oxygen CRM for Office 365 is a rapidly deploy-able and customisable CRM solution, specifically designed to appeal to and engage users of all generations. Structured around one single data source, and providing options for users to interact in multiple ways (via Outlook, mobile app or browser) Oxygen creates 100% engagement

Dynamics 365 Production Instance Add-On

Softcat Limited

For multi-instance deployments such as departmental applications configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access Dynamics365 P1 Business Applications instance included in the subscription, and every Dynamics365 Plan1 Business Application additional instance associated with the same tenant, shared across the Plan1 Business Applications.

Silverbear Payment Gateway Connector

Silverbear

The Silverbear solution supports the full range of payment options and processes relating to a product, training or event purchase. Integration as standard with SagePay, WorldPay and Barclays ePDQ. Transaction processing and reconciliation for all payment types is easily handed and integrated the membership organisation Financial Accounting solution of choice.

Cognitive Knowlege Management

Atos IT Services UK Ltd

A cognitive technology platform, Prescience™, delivers cognitive knowledge for many situations; knowledge services for service desk agents; a natural experience for customer web self -service; or automated delivery of HR answers to employees. Powered by advanced technologies enabling people and machines to interact more naturally, extending human expertise and cognition.

Cloud Virtual Agent

Disrupt CX

Cloud-based Virtual Agent including natural language automation, customer self-service and voice biometrics. Includes speech to text and self serve across voice and all digital channels. With a simple SIP integration the solution works alongside your current environment driving improved customer operations efficiency and customer satisfaction through automated self-service.

Advantage Digital Local Welfare Assistance/ Scottish Welfare Fund

Capita Business Services Limited

A full end-to-end solution, tailored to meet individual authorities’ welfare fund administration responsibilities. The solution is built on the latest web technologies and is underpinned by an extremely flexible workflow and rules engine, allowing each authority to customise its functionality, signposting and automation processes to meet local requirements.

Dynamics 365 for Team Members

Silverbear

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics 365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications.

Microsoft Dynamics 365 Lead to Order

NanoIT Solutions Ltd

We offer consultancy based solution which perform following activity 1. to understand your current scenario 2.Suggest improvement and restructure the process 3.Present Roadmap for Implementation 4.Implement solution

Social Engagement Additional Posts Add-On

SeeLogic Ltd

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Microsoft Dynamics 365 Student Management

NanoIT Solutions Ltd

We offer consultancy based solution which perform following activity 1. to understand your current scenario 2.Suggest improvement and restructure the process 3.Present Roadmap for Implementation 4.Implement solution

Interactive Business SMS

Esendex Limited

Interactive Business SMS enables you to send and receive text messages from your customers either online, by email or via API (connecting through your management systems). Esendex’ Interactive Business SMS has many applications including: reducing call centre traffic, maximising debt collection, managing appointments and organising staff cover.

Microsoft Dynamics 365 for Field Service

SeeLogic Ltd

Capability for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Short Message Service (SMS) Text Messaging

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

cloudThing Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

SeeLogic Ltd

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Dynamics 365 for Project Service Automation

Gaia Technologies Plc

Supports professionals who manage projects and customer engagement process end-to-end. Capabilities required for setting up a project organization, engaging with customers, project scheduling/costing, managing and approving time expense, and closing projects. Plus Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/project-service-automation

Dynamics 365 Additional Portals and Page Views

Softcat Limited

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Arrow (Secure) Cloud Video Conferencing and Consultation Service

Arrow Business Communications Limited

The Cloud Video Conferencing service allows secure, high quality video conferences to be set up and held between Room Systems, PC's, Laptops and Tablet devices. For the Healthcare sector the ClineCall module allows secure video consultations to be held between healthcare professionals and patients at home.

Unified Communications Contact Centre

Foehn

PureCloud Engage is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Dynamics 365 for Customer Service

Civica UK Limited

Capability for customer support teams, customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Also Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Via Civica. https://www.microsoft.com/en-gb/dynamics365/customer-service

K2C Knowledgebase

Klick2Contact EU Ltd

K2C offers a complete Knowledge Base service that allows web agents during their interaction with a customer to instantly access answers to the customer’s questions, without leaving the Omni-Channel console or the chat or call. The agent chooses the best answer from those offered and pushes it to the customer.

RingCentral Contact Centre via Netpremacy

Netpremacy Limited

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (the cloud contact centre market leader), and built on a fault-tolerant architecture, Contact Centre brings unparalleled service quality alongside market leading functionality.

Cloud Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

numero Self-Service Help Centre

Callcredit Public Sector Limited

A centralised point for customer online support and allow customers to find their own answers by adding numero's fully integrated suite of rich, targeted, self-service Help Centre tools to your desktop and mobile web experiences. Maintain your brand identity and escalate queries and contacts to the correct advisor to answer.

Dynamics 365 for Field Service

Gaia Technologies Plc

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Digital Customer surveys

Textlocal

Send & receive text surveys. Optimised for mobile devices, the Textlocal surveys allow you to capture data in a myriad of ways. All data captured is shown on the dashboard with exports to excel for analysis in other systems.

Agilisys Engage

Agilisys Ltd

Agilisys Engage is a product set designed to divert citizen demand away from contact centre phone calls and face-to-face meetings over to online self-service. If you have made an investment in digital transformation then Engage is the tool set you need to make the most return on your investment.

Made Open's Community Networking Platform

Made Open Communications Ltd

Our service is for communities and organisations that want to create change through a process of collaboration, crowdsourcing and the exchange of goods and services. Made Open is a configurable community-networking platform that helps to make communities better in partnerships that can include government, business, non-profits and local residents themselves.

Dynamics 365 Non-Production Instance Add-On

Softcat Limited

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Dynamics 365 for Customer Service Device SL

Gaia Technologies Plc

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Dynamics 365 Non-Production Instance Add-On

Trustmarque Solutions Limited

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Fordway Cloud Skype for Business Service

Fordway

Fordway Cloud Skype for Business is an enterprise grade Unified Communication solution delivering instant-messaging, voice, and video with collaboration capabilities through a downloadable client or web interface. Fordway’s offering is based on a per user/month pricing model allowing a flexible approach to billing.

Microsoft Dynamics 365 for Customer Service Device SL

SeeLogic Ltd

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Social Engagement Additional Posts Add-On

cloudThing Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Dynamics 365 for Customer Service

Comparex UK Ltd

Capability for customer support teams, customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Also Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Dynamics 365 Enterprise Plan 1

Comparex UK Ltd

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2.

Microsoft Dynanmics 365 Production Instance Add-On

Bytes Software Services

For multi-instance deployments such as departmental applications configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access Dynamics365 P1 Business Applications instance included in the subscription, and every Dynamics365 Plan1 Business Application additional instance associated with the same tenant, shared across the Plan1 Business Applications. bsscloud

SMS for Health

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Friends & Family can be SMS based, text to drive up responses 'Do not attends' will drop with two way communication.

Dynamics 365 for Field Service

Comparex UK Ltd

Capability for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

BMC HR Case Management OnDemand

BMC Software Distribution BV

BMC HR Case Management OnDemand delivers a next-generation service centre solution. Transform HR for the digital era with best-practice templates and workflows and a mobile, digital workplace app that makes your whole workforce more productive.

Salesforce - Add-ons

Salesforce.com

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. © SFDCGC92017

Open Source VoIP

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

West Cloud Contact Pro

West UC Limited

West Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

SBRI Innovation Platform with Brightidea

Tenshi

A Small Business Research Initiative (SBRI) innovation platform based on a UK hosted/supported instance of BRIGHTIDEA, the global corporate Innovation Process Management Platform used by AXA, BT, CISCO, NEILSON. Tailored by Tenshi for UK SBRI (pre-commerical trials) it includes: Ideation, Challenges, SME engagement, competitive procurement and pre-commerical trials.

Dynamics 365 for Sales

Comparex UK Ltd

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Genesys PureCloud

Genesys Telecommunications Laboratories BV

PureCloud delivers feature-rich services for collaboration, communications, and customer engagement. It’s highly scalable, reliable, and secure, built on a true cloud Amazon Web Services (AWS), micro-services elastic architecture. Modern intuitive Web UI provides advanced routing of Omni channel interactions, speech enabled IVR, Recording & Quality Management, Social Channel & reporting

Advantage Digital Enterprise

Capita Business Services Limited

Advantage Digital Enterprise is an end-to-end digital platform enabling organisations to deliver exceptional customer service. Advantage Digital Enterprise incorporates the Advantage Digital Portal, Advantage Digital Forms and Contact Manager and Advantage Digital Smart Apps. These individual components are all available via G-Cloud.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Civica UK Limited

Resource Scheduling Optimization is an Add-on capability for the Microsoft Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimising appointment setting for travel time, mileage, and many other constraints. Via Civica.

Dynamics 365 Non-Production Instance Add-On

SeeLogic Ltd

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Migrate to Cloud Service for Oracle ERP, Procurement & CX

Namos Solutions Ltd

Providing full project lifecycle management to get your organisation on to an Oracle Cloud Software as a Service (SaaS) solution, including data migration, integration, testing and deployment. We will manage the process with you and provide support for forthcoming upgrades and security patches.

Twilio Voice

Twilio

Enable apps to make phone calls anywhere to anything, from Landlines to Mobiles to WebRTC, government call centres to hospital reception desks.