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959 results found in Cloud software in the category Customer service and support

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959 results found

Liberator GDPR solution for Local Authority Councils

Farthest Gate Limited

The Liberator Licensing software is a market leading module forming part of the Liberator suite of products. Liberator Licensing can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

Puzzel

Intelecom UK Ltd.

Puzzel is a complete Cloud Contact Centre solution. Superior voice management is complemented with a suite of multi-channel capabilities - Email, SMS, Web-chat and Social media. All in one single, and compelling, UI. Puzzel also offer Workforce Optimisation (QM, WFM), Speech Analytics, Payment, Knowledgebases and full integration to CRM systems.

Flexible & User-Friendly Newsletter Management Service

Panlogic Limited - Digital Engineering

eNewsletter service User administration of newsletter creation Newsletter templates (‘standard’, ‘promotional’) Newsletter publishing CRM ingest (nightly/hourly) CRM/site registered users merge Mailing list preview/editing Previewing, confirmation and send-out (via email templates) Auto-publishing to site (via web templates) Auto-publishing to relevant place in information architecture Analytics, statistics & tracking (bounce/open rates, click-throughs)

Liaison Continuing Healthcare Solutions

Liaison Financial Services Ltd

Cloud based software solutions to drive cost savings and efficiencies in CHC to deliver QIPP savings as well as more effective controls over CHC costs. Liaison use innovative and leading data analysis and interrogation techniques (Augmented Intelligence with Machine Learning) in order to analyse transactions and patterns within your data.

Zoom Video Webinar

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Invictus - Victim Services Management Desk

Empowering Communities

Invictus is a secure, private cloud based solution for the Management of Victims of Crime. It automatically imports data from other systems and has been designed to help organisations meet their obligations under the Victim Code. Invictus increases productivity and engagement and has encrypted public facing self referral forms.

Salesforce - Community Cloud

Salesforce.com

Salesforce Communities is the transactional, self-service web portal for government. Proactively push knowledge to answer citizen queries. Enable community collaboration and support. Allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office. ©SFDCGC102018

Business Systems Workforce Management for Police

Business Systems (UK) Ltd

Workforce Management solutions (WFM) from Business Systems enables accurate scheduling, forecasting and resource planning in the contact centre and control room. With 30 years' Workforce Management experience, we offer full consultancy, project management, implementation and support services to deliver best fit, optimal Workforce Management solutions for the police.

Domestic Abuse and Sexual Violence Referral and Management Desk

Empowering Communities

The Domestic Abuse and Sexual Violence Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Cloud End Point Protection and Compliance Service from Fordway

Fordway

Fordway Endpoint Data Protection and Compliance is a fully-automated, enterprise-class solution offered as software as a service (SaaS), covering backup, restoration, compliance and legal. Endpoint Protection and Compliance offers elastic, on-demand backup storage that scales for any number of users, with data stored in either Amazon AWS or Microsoft Azure.

Infreemation - FOI, EIR and SAR case sofware

Digital Interactive Ltd

Infreemation is an advanced online cloud based application for processing FOI, EIR, SAR and complaints from customers.

Business Systems Workforce Management for Local Authorities

Business Systems (UK) Ltd

Workforce Management solutions (WFM) from Business Systems enables accurate scheduling, forecasting and resource planning in the contact centre and back office. With 30 years' Workforce Management and scheduling experience, we offer consultancy, implementation and support services to deliver best fit, optimal Workforce Management solutions for councils and local authorities.

Stopford, RAFTS - Record Management System

Stopford Information Systems

RAFTS is an asset tracking system used by records managers to catalogue, store and request physical files and assets. The system allows for records managers and records owners to effectively manage assets in storage across multiple locations. The system is used by police services to help with MOPI compliance.

Tascomi Private Sector Housing

Tascomi Ltd

Tascomi Public Sector Housing is a key functional area within Tascomi’s comprehensive cloud-based Public Protection solution. Tascomi Public Sector Housing allows authorised users to manage workflows associated with Private Sector Housing, HMO Licensing and Grants. The system can be accessed on-the-go from any mobile device.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dyanamics 365 Enterprise Plan 2

Bechtle direct Ltd.

Plan 2 includes access to Dynamics 365 Enterprise Edition Plan 1 functionality plus Dynamics 365 for Operations.

storm® ASK™

Redwood Technologies Ltd

storm® ASK™ is an omni-channel snapshot surveying solution, allowing businesses to receive, monitor and analyse input from customers in real-time. Mass-scale surveying can be carried out via automated voice call, SMS, email, online or WAP. storm requests, collates and analyses data automatically, reducing the cost of gathering regular customer feedback.

Abavus - Site License Small Authority

Abavus.co.uk

A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Secure CRM Service

SA Group Ltd

SA Group provide customers with a secure CRM service solution. We have experience of delivering secure cloud CRM services using a broad range of technologies across a spectrum of sectors/disciplines. We provide secure cloud CRM service solutions from design, through development into delivery and will also support in-service as required.

Debt Prioritisation Service

Experian

Experian’s Debt Prioritisation Service is a batch service designed to help Local Authorities improve council tax collections, by prioritising collectable debts and identifying the most effective recovery strategy. DPS uses accurate and up to date customer data to segment, profile and prioritise debtor cases.

LG Assist Quick Start Package for Oracle Service Cloud

Connect Assist Limited

A light yet robust quick start package for Oracle Service Cloud designed specifically for Local Government. This customer management platform with forms enables end-to-end digital self-service processes across a range of service areas. LG Assist provides licenses and implementation in one simple package. Pay nothing for 12 months.

F2 Digital Public Administration Platform

cBrain

F2 is a case management platform designed specifically for public sector organisations and educational institutions. It offers configurable case management capabilities that allows users to quickly and efficiently collaborate on cases and documents. F2 is used for many purposes including HR enquiries, responding to FOI requests, managing correspondence and investigations.

storm® INTEGRATE™: Salesforce

Redwood Technologies Ltd

storm® INTEGRATE™:Salesforce.com is a module which enables storm communications to interoperate seamlessly with Salesforce.com Customer Relationship Management (CRM). Through a storm module within the Salesforce interface, agents can use Salesforce as a fully-unified communications desktop. Incoming multi-channel interactions are automatically identified against customer records for efficient contact handling.

Dynamics 365 for Customer Service Device SL

Softcat Limited

Dynamics 365 for Customer Service device license, multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device

Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Flexible & User-Friendly FAQs & FAQs Management Service

Panlogic Limited - Digital Engineering

Personalised, contextual answers Natural search & real-time predictive answers Dynamic/adaptive Real-time updates Self-learning: auto- updates based on new user questions Further troubleshooting if unanswered Workflow alerts for new questions without answer Content Management System integration ‘Most popular’ / ‘Top 10’ Multi-language Browse categories/tags User commenting FAQ search Social media integration

Maintenance SMS

Textlocal

Send & receive text messages to manage your appointment reminders for maintenance visits. Confirmation of the times that the engineer will call reduces 'no-shows' and if the tenant has gone out then they can return home or call the engineer to re-book.

Digital Forms from PretaGov

PretaGov Limited

Create, publish and manage your digital-form with our intuitive and easy to use tool (PretaForm). Our service helps you replace outdated paper forms with feature-rich digital-forms. Create cost saving applications which automatically include data-capture, intelligent workflows and integration. Our low code platform empowers your team to digitise faster and cheaper.

GoPro Integrated Compliance Case Management for GDPR

GoPro Consulting Ltd

Advanced CotS GDPR compliance case management. Provides out-of-the-box functionality for self-service individual rights management of personal data. Includes in-house capabilities to validate and manage applications, monitor structured/unstructured data source requests for pattern matching and collate results, manages (actual/attempted) breach notifications within the required 72 hour guidelines, with full PIA compliance.

Abavus - Booking and Appointment

Abavus.co.uk

The Bookings and Appointments module delivers the ability for a local authority to create any type of booking or appointments process. From the booking of an appointment to meet with a Council Benefits Advisor through to the reservation of any facility. Can enable both customer facing and internal facing processes.

Keep Safe Vulnerable Persons Referral and Management Desk

Empowering Communities

The Keep Safe Desk aims to help vulnerable people get help in an emergency when out and about. A secure public-facing referral form records all vital details and automatically populates the police database so that if they need support, their details can be easily accessed.

iPLATO Connect - Community

iPlato Healthcare Ltd

iPLATO Connect for Community is a 2-way text messaging system that improves appointment attendance and improves the patient experience. Direct integration with Community PAS ensures full automation. Advanced routing of patient responses and customised templates based on Clinic ensures service safety, continuous improvement and delivery of benefits.

Business Process Management Services

Target Group

Our Business Process Management (BPM) services enable our clients to deliver rapid business improvement initiatives – reducing processing time, improving the customer experience, and driving efficiencies and savings. We combine our technical excellence and deep industry knowledge to evaluate and streamline processes and deliver tangible business value.

Genesys PureEngage Cloud

Genesys Telecommunications Laboratories BV

The Genesys Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Cirrus PCI Pro Concurrent License

Cirrus

Our concurrent user license for PCI DSS Compliant payment processing allows your organisation to tightly match provisioning to demand. Simply determine the peak number of simultaneous payments made to determine the required number of licenses.

Proactive Live Online Web Chat Software and Support System

Handlr Ltd.

Our Live web chat solution is a cloud-based and can be used from 1 to unlimited users to provide live chat support to any website visitor. It is a highly scalable GDPR compliant solution. There are lots of useful features e.g. proactive popup messages, pre-chat forms, & secure data transfer.

Amazon (AWS) Connect by KCOM

KCOM GROUP PLC

KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.

OfficeLabs GDPR Activity Tracker

OfficeLabs Ltd

GDPR places specific legal obligations on you to maintain records of personal data and processing activities. The GDPR activity tracker provides a way to record and report activity and use workflow to action any follow on activities. Includes easy to use, intuitive forms and comprehensive reporting.

NetHelpDesk

NetHelpDesk Ltd

NetHelpDesk is a cloud based service desk solution that delivers Lightning Fast ITSM with an intuitive interface. Alongside being the benchmark for speed, NetHelpDesk provides powerful, flexible ITIL functionality. It includes features such as service catalogue, CMDB, incident, change, problem, knowledge management and market leading drill-down dashboards.

Arcus Return to Work

Arcus Global Limited

Designed to support an evidence and information-driven approach to support citizens in gaining the skills they need to return to work, stay in work and build towards having a long-term career. Combining machine learning and data-driven approaches to understand the needs of citizens and the local working environment.

Dynamics 365 Enterprise Plan 2

Gaia Technologies Plc

Plan 2 includes access to Dynamics 365 Enterprise Edition Plan 1 functionality plus Dynamics 365 for Operations.

Silverbear Events and Conferences

Silverbear

A comprehensive solution providing all of the tools and facilities that training and teaching organisations need to manage events, education programs and conferences of all shapes and sizes. Manage complex multi-day, multi-stream events with ease.

Resolver Intelligent Complaint Resolution

Resolving Limited

An independent customer centric assisted complaint management platform allowing the citizen to raise complaints, problems and issues and then helping the organisation to efficiently gather, understand, predict, respond and resolve. Full MI with key insights and benchmarking to drive service improvement. Reduce costs, understand your customer's issue and improve services.

Asterisk Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Gaia Technologies Plc

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Oneserve Enterprise Field Service Management

Oneserve Ltd

Oneserve’s unified field service management platform gives visibility and control of data and field service operations. Optimised with built-in communications for mobile teams. Oneserve handles the entire lifecycle of any job across all housing/commercial facilities with intelligent scheduling, invoicing and IoT for Legionella Monitoring in Water systems/fire safety monitoring.

Salesforce - Einstein Analytics Cloud

Salesforce.com

Salesforce Einstein Analytics is a self-service application that enables you to make sense of large amounts of data; Salesforce data and other core systems data sources. You can explore your data to discover new, unexpected insights. Visualisations showing how your business is doing, continually monitoring key metrics. ©SFDCGC102018

Knowledge Hub Digital Networks

Knowledge Hub

Our networks let you create and manage your own branded channel on the Knowledge Hub digital collaboration platform. Effectively communicate, collaborate and connect with stakeholders, members, partners and employees using communities of practice and social collaboration tools to build a flexible mixture of accessible, open groups and closed intranet-style workspaces.

Remedy as a Service

Fusion Business Solutions

Fusion GBS is a Platinum Partner of BMC, reselling BMC Remedy as a Service. Remedy is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the cost of ITSM for the digital organisation.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Qualtrics Employee Experience Platform

Qualtrics LLC

Qualtrics focuses on driving outcomes that matter to you most - reducing unwanted attrition, retaining and developing talent, driving employee engagement and increasing the productivity of your workforce. It's all done by collecting and connecting data from across the entire employee lifecycle from recruitment to exit on a single platform

Secure Service Management Capability

Fujitsu Services Limited

Fujitsu's Secure Service Management Capability provides an IT Service Management toolset (ITSM) with enhanced capabilities, which can be hosted in a multiple different environments from OFFICIAL to ABOVE SECRET. Based on BMC Remedy and includes modules for Incident, Problem and Change Recording, Standard Reporting, Knowledge Management, Asset and Configuration Management.

Futr Public

Futr AI Limited

We use artificial intelligence to create two-way multi-lingual conversational interfaces through voice and chatbots. We apply NLP/NLU against your data ensuring consistent capture of internal and external information across all devices. Our solution transforms accessibility, provides efficiencies and generates insight to inform decisions about how to better communicate with people.

Nexmo SMS API (1-way & 2-way including alerts & notifications)

Nexmo Inc.

Business can now programmatically send SMS to any mobile handset in the world. Nexmo removes the telecommunications complexity via a simple-to-use API, and automatically delivers via the best performing routes using Nexmo Adaptive Routing. Use cases include: • Alerts and Notifications • 2-way communications with end-users • Two-factor authentication

Oneform Online eForms

Web Labs Ltd

Web Labs Oneform enables non-technical staff to create online forms that react to user’s answers, alerts them to incorrect or incomplete answers, assists them through the process using help messages or supplementary information and allows them to save partially completed forms for completion at a later time.

OfficeLabs Compliance Tracker

OfficeLabs Ltd

OfficeLabs' Information Assurance management tool developed using GPG40 and supporting HMG Information Assurance governance frameworks. It simplifies an organisations approach to Information Assurance providing stakeholders and SMEs who support your organisations level of Information Assurance maturity with easy to use reporting and assessment tools.

BMC Client Management On Demand

Fusion Business Solutions

Fusion GBS is a Platinum Partner of BMC, reselling BMC Client Management On Demand. BMC Client Management provides complete desktop, laptop and mobile device management helping organisations control hardware and software costs, avoid audit failure and maintain device security.

GOSS for Claims

GOSS Interactive Ltd

'GOSS for Claims' is a powerful online claims management solution for Public Sector organisations, to manage, maintain and record communications with the public in respect of compensation and/or insurance claims by the public.

Dynamics 365 Customer Engagement Plan

Civica UK Limited

Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality to get their job done. Plan subscriptions provide users rights to use functionality across any of the respective Plan apps and PowerApps, mobile application platform service.

XMA Salesforce - Lightning Sales Cloud

XMA Limited

Sales Cloud supports Government’s drive for revenue generation and comprehensive stakeholder management. Powerful CRM capability allows tracking of relationships, manage activities and assign tasks to other team members. From internal stakeholder management to grant and opportunity management, our extensive reporting provides the transparency and metrics to enable success.

Sparx Enterprise Architect software

RJD Technology Ltd

RJD is a Value Added Reseller of the internationally recognised Sparx' Enterprise Architect (EA) application for bringing clarity from complexity through toolset led, rigorous systems engineering techniques. Training, mentoring and over-the-shoulder support are supplied, along with specific EA led consultancy.

bxp software

bxp software

Cloud based software that drives efficiencies in customer contact, contact centre management and HRM

Restorative Justice Referral and Management Desk

Empowering Communities

Restorative Justice Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Cloud CRM Service

SA Group Ltd

SA Group provide customers with a cloud CRM service solution. We have experience of delivering cloud CRM services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide cloud CRM service solutions from design, through development into delivery and will also support in-service as required.

Salesforce Add-ons

Salesforce.com

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. ©SFDCGC102018

GOSS Engage Process Modeller

GOSS Interactive Ltd

A powerful modelling tool offering rapid mapping, collaboration, documentation and analysis. Visual interface is ideal for workshops. Data capture enriches the process. It can be used to redesign a customer journey or process or complete service to achieve change and transformation and can support continuous business improvement.

Early Intervention Referral and Management Desk

Empowering Communities

The Early Intervention Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Central Government Appointment Booking, Event Booking and Queue Management System

Qudini Limited

Qudini’s suite of Customer Management Software solutions, helps to transform central government organisations by enabling them to manage queues, and schedule appointments and events. By managing their citizens, staff and operations with Qudini, organisations are thus able to improve customer experience, operational efficiency and to better redeploy budgets.

Business Systems Digital Interview Recording for the Ministry of Justice (MOJ)

Business Systems (UK) Ltd

Face to face interview recording from Business Systems makes it simple to capture and securely store face-to-face conversations. Secure and accurate recording with military-grade security and storage for the courts, tribunals and other MOJ departments.

Arcus Local Government CRM

Arcus Global Limited

The Arcus local government CRM builds on the industry-leading Salesforce.com Service Cloud to deliver a comprehensive set of features and functionality tailored to the specific needs of UK local government. This includes enhanced views of citizens and addresses, a service catalogue, and integration to the Arcus Digital Service Hub.

Zoom Business IM

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Dynamics 365 for Field Service

Softcat Limited

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service

Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Microsoft Dynamics 365 for Sales - Licence, Support & Implementation Services

Total Enterprise Solutions

Enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 for Sales to track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, create marketing lists and campaigns, and much more.

Workpro Complaints Management System

Computer Application Services Limited

Workpro complaint management software enables efficient complaints, customer feedback and enquiries handling in one integrated system. FOI and Data Protection case types are included and other case types can be added. Clear process steps, templates and targets ensure compliant, consistent case handling. Reporting and performance monitoring improves control and analysis.

Dynamics 365 for Field Service

Insight

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

DXC Technology Hybrid Citizen Engagement Accelerator

EntServ UK Ltd part of the DXC Technologies Group

With DXC Technology SAP Hybrid Commerce citizen engagement accelerator you will quickly be able to launch an omni-channel citizen engagement platform using market-leading, modern technology. Your constituents will immediately benefit from a responsively designed site and forms which means they can interact wherever, whenever and on whatever device(s) they prefer.

HMO Licensing software, landlord licensing, property licensing

Metastreet Ltd

Property Licensing software management system. Landlord HMO Licensing, Additional and Selective licensing. On line application, back office processing and management of applications.

Zoom Rooms

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

End User Experience Monitoring copy

Geode Networks Ltd

Monitor and detect performance issues by learning and analysing user behaviour in real time, resolve performance problems faster and attain the service levels demanded by the business. Combine application performance, device performance and user productivity to achieve real end user experience

Microsoft Dynamics 365

Ceox

Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon Dynamics 365 with options to provide services digitally using a portal means it’s the ideal platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

storm® CONTACT:WFM™

Redwood Technologies Ltd

storm® CONTACT:WFM™ is an automated scheduling and resource optimisation solution which integrates seamlessly with existing workforce management systems. CONTACT:WFM automatically routes calls to available experts based on up-to-date schedules, and if the system detects any gaps in scheduling, email or SMS alerts are automatically triggered, ensuring consistency across the workforce.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Asset Infinity

PcsInfinity

New Age Cloud based Asset management, tracking, tagging and maintenance system. It has mobile app for both Android and iOS platform. The system is completely configurable at user end. It can be made operational in less than a week time. The system is currently being used by all industry verticals.

Digital marketing with SMS

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

storm® CONTACT:EMAIL™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:EMAIL™ enables organisations to seamlessly incorporate email correspondence into their multi-channel communications services, managing all channels through a single, blended interface. Intelligent keyword recognition enables storm to identify the topic of an email and route it towards the most appropriate agent.

Infreemation - Dedicated SAR case sofware

Digital Interactive Ltd

Infreemation is an advanced online cloud based application for processing SAR from customers.

ELVIS - Vehicle Recovery System

WPC Software Ltd

ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.

osCommerce Development & Support

Juicy Media Ltd.

osCommerce Online Merchant is a complete online store solution that contains both a shop frontend and an administration backend which can be easily configured and customised with over 7,700 free add-ons. Juicy Media provide support and full integration of osCommerce and its extensions.

Capita One Digital Enterprise

Capita Business Services Limited

One Digital Enterprise is an end-to-end digital platform, enabling organisations to deliver exceptional customer service. One Digital Enterprise incorporates the One Digital Portal, One Digital Forms and Contact Manager and One Digital Smart Apps. These individual components are all available via G-Cloud.

IBM Watson Campaign Automation (WCA)

IBM United Kingdom Ltd

IBM Watson Campaign Automation is a digital marketing automation platform designed to put the power of data in the hands of the marketer. Use behavioural data from any source to create consistent campaigns wherever your customers are, through channels like email, web, mobile apps, SMS, social, group messaging and more.

Tractivity Stakeholder Management & Consultation Software (CRM/SRMS)

Tractivity Ltd

Tractivity is a cloud-based, UK stakeholder engagement tool, providing functionality to manage and engage with all stakeholders through one system. Whilst maintaining GDPR compliance, Tractivity facilitates the management of every aspect of your engagement process by securely logging communications with built-in tools such as surveys, newsletters and issue management.

Capita One Digital Smart Apps

Capita Business Services Limited

A cloud hosted platform enabling the rapid development of smartphone apps and content for iOS, Android and Windows Phone. Capita deploys configured apps to the relevant stores, with the platform then being utilised to control content, forms, integration, workflow and branding. PCI compliant payments are also supported.

Dynamics 365 for Field Service Device SL

Gaia Technologies Plc

Multiple users can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device.

LifeSpots

trellyz

The LifeSpots platform is a location-based, real-time communication and collaboration network for local government enabling them to deliver their services to the public more efficiently. Entities can map and manage their services, and publish them to the public on the LifeSpots app, increasing impact, reducing costs and providing greater accountability.

NCCIS

CareerVision Ltd

NCCIS is an end-to-end service that encompasses all requirements for the collection and analysis of the CCIS data provided by local authorities and service providers. The system also includes secure storage facilities and reporting tools to support the effective case management of children’s services for young people NEET.

Microsoft Dynamics 365 / CRM Implementation

Esuasive

End-to-end Microsoft Dynamics 365 solution design and project delivery, including: project management; road mapping; business process definition; fit gap analysis; PoC / solution prototyping; solution design; configuration and customisation; systems integration; data cleansing and data migration; testing; training; deployment and business adoption; hypercare; long-term support.

Hosted VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

SwiftLocum

IntelliMed Limited

SwiftLocum is a cloud-based platform that allows NHS employers to connect with doctors directly to fill rota gaps, whilst allowing doctors to view, book and manage upcoming shifts on their mobile devices. SwiftLocum bypasses costly agencies and facilitates the growth of regional collaborative staff banks.