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618 results found in Cloud software in the category Customer helpdesk (service desk)

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618 results found

Puzzel

Intelecom UK Ltd.

Puzzel is a complete Cloud Contact Centre solution. Superior voice management is complemented with a suite of multi-channel capabilities - Email, SMS, Web-chat and Social media. All in one single, and compelling, UI. Puzzel also offer Workforce Optimisation (QM, WFM), Speech Analytics, Payment, Knowledgebases and full integration to CRM systems.

Finance

Epaccsys Limited

Finance systems provider Epaccsys have been supplying Finance systems and Finance solutions for over 15 years with Epicor Finance software. The full suite of Finance modules available include Financial ERP, Distribution ERP, Supply Chain Management ERP and Project Management/Finance ERP.

Liaison Continuing Healthcare Solutions

Liaison Financial Services Ltd

Cloud based software solutions to drive cost savings and efficiencies in CHC to deliver QIPP savings as well as more effective controls over CHC costs. Liaison use innovative and leading data analysis and interrogation techniques (Augmented Intelligence with Machine Learning) in order to analyse transactions and patterns within your data.

Invictus - Victim Services Management Desk

Empowering Communities

Invictus is a secure, private cloud based solution for the Management of Victims of Crime. It automatically imports data from other systems and has been designed to help organisations meet their obligations under the Victim Code. Invictus increases productivity and engagement and has encrypted public facing self referral forms.

Salesforce - Community Cloud

Salesforce.com

Salesforce Communities is the transactional, self-service web portal for government. Proactively push knowledge to answer citizen queries. Enable community collaboration and support. Allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office. ©SFDCGC102018

E10 Software

Epaccsys Limited

E10 System provider Epaccsys have been supplying Epicor E10 Systems and Epicor E10 solutions for over 15 years with Epicor E10 software. The full suite of Epicor E10 ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management.

Domestic Abuse and Sexual Violence Referral and Management Desk

Empowering Communities

The Domestic Abuse and Sexual Violence Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, IPT, VoIP, Unified Communications and collaboration services Built upon the UKCloud Assured or Elevated OFFICIAL platforms. Includes: Conferencing Instant messaging/presence Unified messaging Omni-channel contact centre. Private, Community or Hybrid Cloud Enables a rich user experience with up to 99.99% availability.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dyanamics 365 Enterprise Plan 2

Bechtle direct Ltd.

Plan 2 includes access to Dynamics 365 Enterprise Edition Plan 1 functionality plus Dynamics 365 for Operations.

CLOUD CONTACT CENTRE

Verizon UK Ltd

Verizon’s flagship Cloud based Contact Centre platform for organisations on a Digital Transformation journey to improve their Customer Care capability. The platform is Omni-Channel ready, supporting all digital media types including SMS, Social, Chat, and eMail management. Also avaialble are Flex/Spark EA options.

Abavus - Site License Small Authority

Abavus.co.uk

A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

Secure CRM Service

SA Group Ltd

SA Group provide customers with a secure CRM service solution. We have experience of delivering secure cloud CRM services using a broad range of technologies across a spectrum of sectors/disciplines. We provide secure cloud CRM service solutions from design, through development into delivery and will also support in-service as required.

LG Assist Quick Start Package for Oracle Service Cloud

Connect Assist Limited

A light yet robust quick start package for Oracle Service Cloud designed specifically for Local Government. This customer management platform with forms enables end-to-end digital self-service processes across a range of service areas. LG Assist provides licenses and implementation in one simple package. Pay nothing for 12 months.

Dynamics 365 for Customer Service Device SL

Softcat Limited

Dynamics 365 for Customer Service device license, multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device

Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Flexible & User-Friendly FAQs & FAQs Management Service

Panlogic Limited - Digital Engineering

Personalised, contextual answers Natural search & real-time predictive answers Dynamic/adaptive Real-time updates Self-learning: auto- updates based on new user questions Further troubleshooting if unanswered Workflow alerts for new questions without answer Content Management System integration ‘Most popular’ / ‘Top 10’ Multi-language Browse categories/tags User commenting FAQ search Social media integration

Abavus - Booking and Appointment

Abavus.co.uk

The Bookings and Appointments module delivers the ability for a local authority to create any type of booking or appointments process. From the booking of an appointment to meet with a Council Benefits Advisor through to the reservation of any facility. Can enable both customer facing and internal facing processes.

Keep Safe Vulnerable Persons Referral and Management Desk

Empowering Communities

The Keep Safe Desk aims to help vulnerable people get help in an emergency when out and about. A secure public-facing referral form records all vital details and automatically populates the police database so that if they need support, their details can be easily accessed.

Genesys PureEngage Cloud

Genesys Telecommunications Laboratories BV

The Genesys Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

ISO/IEC 20000 Assessment

BSM IMPACT LIMITED

A gap analysis of conformance of your Service Management capability against ISO/IEC 20000 to inform the detail of a performance improvement or certification programme.

Proactive Live Online Web Chat Software and Support System

Handlr Ltd.

Our Live web chat solution is a cloud-based and can be used from 1 to unlimited users to provide live chat support to any website visitor. It is a highly scalable GDPR compliant solution. There are lots of useful features e.g. proactive popup messages, pre-chat forms, & secure data transfer.

Amazon (AWS) Connect by KCOM

KCOM GROUP PLC

KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.

NetHelpDesk

NetHelpDesk Ltd

NetHelpDesk is a cloud based service desk solution that delivers Lightning Fast ITSM with an intuitive interface. Alongside being the benchmark for speed, NetHelpDesk provides powerful, flexible ITIL functionality. It includes features such as service catalogue, CMDB, incident, change, problem, knowledge management and market leading drill-down dashboards.

Dynamics 365 Enterprise Plan 2

Gaia Technologies Plc

Plan 2 includes access to Dynamics 365 Enterprise Edition Plan 1 functionality plus Dynamics 365 for Operations.

Silverbear Events and Conferences

Silverbear

A comprehensive solution providing all of the tools and facilities that training and teaching organisations need to manage events, education programs and conferences of all shapes and sizes. Manage complex multi-day, multi-stream events with ease.

Resolver Intelligent Complaint Resolution

Resolving Limited

An independent customer centric assisted complaint management platform allowing the citizen to raise complaints, problems and issues and then helping the organisation to efficiently gather, understand, predict, respond and resolve. Full MI with key insights and benchmarking to drive service improvement. Reduce costs, understand your customer's issue and improve services.

Asterisk Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Gaia Technologies Plc

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Bramble Hub Amlib UK - 247lib.com for School Libraries Services Library Management System

Bramble Hub Limited

247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

Remedy as a Service

Fusion Business Solutions

Fusion GBS is a Platinum Partner of BMC, reselling BMC Remedy as a Service. Remedy is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the cost of ITSM for the digital organisation.

Sales, Lettings and Management (SLM)

MRI Software Limited

SLM is an industry-leading real estate software application that provides a complete end to end marketing and property management solution for over 160 organisations. Our solution includes comprehensive marketing, client accounting, property maintenance management, document creation, diary, integration with office, mobile apps, and web portals.

Nexmo SMS API (1-way & 2-way including alerts & notifications)

Nexmo Inc.

Business can now programmatically send SMS to any mobile handset in the world. Nexmo removes the telecommunications complexity via a simple-to-use API, and automatically delivers via the best performing routes using Nexmo Adaptive Routing. Use cases include: • Alerts and Notifications • 2-way communications with end-users • Two-factor authentication

Dynamics 365 Customer Engagement Plan

Civica UK Limited

Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality to get their job done. Plan subscriptions provide users rights to use functionality across any of the respective Plan apps and PowerApps, mobile application platform service.

XMA Salesforce - Lightning Sales Cloud

XMA Limited

Sales Cloud supports Government’s drive for revenue generation and comprehensive stakeholder management. Powerful CRM capability allows tracking of relationships, manage activities and assign tasks to other team members. From internal stakeholder management to grant and opportunity management, our extensive reporting provides the transparency and metrics to enable success.

Sparx Enterprise Architect software

RJD Technology Ltd

RJD is a Value Added Reseller of the internationally recognised Sparx' Enterprise Architect (EA) application for bringing clarity from complexity through toolset led, rigorous systems engineering techniques. Training, mentoring and over-the-shoulder support are supplied, along with specific EA led consultancy.

CGI - Robotics and Process Automation as a Service

CGI

CGI enable our clients to identify, realise and optimise a range of benefits through accelerated adoption of Robotic Process Automation (RPA) and Artificial Intelligence (AI). We deliver complex agnostic virtual workforce solutions to assist clients on their journey through digitisation of processes—ensuring enhanced digital experiences for employees and customers.

bxp software

bxp software

Cloud based software that drives efficiencies in customer contact, contact centre management and HRM

Restorative Justice Referral and Management Desk

Empowering Communities

Restorative Justice Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Cloud CRM Service

SA Group Ltd

SA Group provide customers with a cloud CRM service solution. We have experience of delivering cloud CRM services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide cloud CRM service solutions from design, through development into delivery and will also support in-service as required.

Salesforce Add-ons

Salesforce.com

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. ©SFDCGC102018

Early Intervention Referral and Management Desk

Empowering Communities

The Early Intervention Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Bramble Hub Amlib UK - 247lib.com for Prison Libraries

Bramble Hub Limited

247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

Arcus Local Government CRM

Arcus Global Limited

The Arcus local government CRM builds on the industry-leading Salesforce.com Service Cloud to deliver a comprehensive set of features and functionality tailored to the specific needs of UK local government. This includes enhanced views of citizens and addresses, a service catalogue, and integration to the Arcus Digital Service Hub.

INVIDA property and facilities management platform

inVida Limited

INVIDA offers owners & managers of property portfolios a digital platform that represents the physical Estate, its Buildings, Spaces & assets, allowing condition assessment to be continuous, the production of lifecycle plans to be automated, compliance to be assured, and service & maintenance activities to be integrated.

SharePoint for Intranets - Digital Workspaces, Portals, Records Management (EDRMS) and Office 365

Brightwire

Brightwire has a track record in digital transformation design and delivery. We build Intranets and portals based on SharePoint 2013+ and Online, maximising your SharePoint investment and delivering applications that make a real difference to organisations-increasing productivity, engaging users, improving business processes, fostering collaboration and improved processes and working practices.

Dynamics 365 for Field Service

Softcat Limited

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service

Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Microsoft Dynamics 365 for Sales - Licence, Support & Implementation Services

Total Enterprise Solutions

Enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 for Sales to track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, create marketing lists and campaigns, and much more.

Workpro Complaints Management System

Computer Application Services Limited

Workpro complaint management software enables efficient complaints, customer feedback and enquiries handling in one integrated system. FOI and Data Protection case types are included and other case types can be added. Clear process steps, templates and targets ensure compliant, consistent case handling. Reporting and performance monitoring improves control and analysis.

Dynamics 365 for Field Service

Insight

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Civica Digital - Microsoft Dynamics 365 Online

Civica UK Limited

Use the power and capability of Dynamics 365 to deliver cloud-based business solutions including case management, licensing/permitting, and grants management services without being locked in to vendor-specific solutions. Civica Digital will design, implement, and manage your service, allowing you to focus on supporting your business and users.

End User Experience Monitoring copy

Geode Networks Ltd

Monitor and detect performance issues by learning and analysing user behaviour in real time, resolve performance problems faster and attain the service levels demanded by the business. Combine application performance, device performance and user productivity to achieve real end user experience

Microsoft Dynamics 365

Ceox

Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon Dynamics 365 with options to provide services digitally using a portal means it’s the ideal platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Asset Infinity

PcsInfinity

New Age Cloud based Asset management, tracking, tagging and maintenance system. It has mobile app for both Android and iOS platform. The system is completely configurable at user end. It can be made operational in less than a week time. The system is currently being used by all industry verticals.

Bramble Hub Amlib UK - 247lib.com for Public Libraries

Bramble Hub Limited

247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

Microsoft Dynamics 365 License Management Services

Tisski Limited

Dynamics 365 is the market-leading cloud software offering from Microsoft which unifies Dynamics CRM and NAV (ERP) capabilities into seamless applications that fit together to form an end-to-end business package. This service provides license management services for Microsoft Dynamics 365; Microsoft Dynamics 365 Consultancy and Microsoft Dynamics 365 licensing.

Dynamics 365 for Field Service Device SL

Gaia Technologies Plc

Multiple users can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device.

NCCIS

CareerVision Ltd

NCCIS is an end-to-end service that encompasses all requirements for the collection and analysis of the CCIS data provided by local authorities and service providers. The system also includes secure storage facilities and reporting tools to support the effective case management of children’s services for young people NEET.

Microsoft Dynamics 365 / CRM Implementation

Esuasive

End-to-end Microsoft Dynamics 365 solution design and project delivery, including: project management; road mapping; business process definition; fit gap analysis; PoC / solution prototyping; solution design; configuration and customisation; systems integration; data cleansing and data migration; testing; training; deployment and business adoption; hypercare; long-term support.

Hosted VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

SwiftLocum

IntelliMed Limited

SwiftLocum is a cloud-based platform that allows NHS employers to connect with doctors directly to fill rota gaps, whilst allowing doctors to view, book and manage upcoming shifts on their mobile devices. SwiftLocum bypasses costly agencies and facilitates the growth of regional collaborative staff banks.

Nexmo Voice API

Nexmo Inc.

Enable an enriched calling experience adding powerful voice features to your inbound and outbound calling through Nexmo's Voice API.

Silverbear Membership User License

Silverbear

Silverbear Membership is designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data and delivery operational efficiencies. The Silverbear Membership User License is utilised in conjunction to any Dynamics 365 user licensing.

Asset, Property & Compliance Management Software System

Elf Software Ltd

elf Software Ltd specialise in developing software solutions and comprehensive support services in Property, Asset & Compliance specifically to support Local Authorities, Academies, Schools & Outsourcing Companies.

Skype for Business Multimedia Contact Centre

Amillan Ltd

With Enghouse’s EICC platform Amillan are able to deliver exceptional Contact Centre capability for Skype for Business customers looking to add multi-channel capabilities into mid-size contact centre applications. The combination of deep Skype integration, multi-channel support, an intuitive agent interface makes Enghouse a powerful solution.

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

Bomgar Privileged Access Management (PAM)

Softcat Limited

Bomgar's Privileged Access enables security professionals to control, monitor and manage privileged access and privileged identities to critical systems by authorised employees, contractors and third-party vendors. Integrating with Bomgar Privileged Identity Manager (RED IM) means that we can discover, remediate and manage (rotation, randomisation, audit) privileged accounts with credential injection.

Retrieva - Lost and Found Property Management

PDMS Limited (Professional Data Management Services Limited)

Web based Lost and Found property management system. Designed to help businesses manage and restore their customer's lost property. Configurable for most industries with particular support for the transportation industry especially rail, bus and airlines.

Bramble Hub Amlib UK - 247lib.com for Library Asset and Resource Management

Bramble Hub Limited

247lib.com is a complete web library asset and resource management system for organisations and departments of any size. 247lib.com empowers you to manage information in diverse formats including books, eBooks, reports, periodicals, eJournals, internal documents, web page content, news, events, people, room bookings, social media. 247lib.com search facilities are unrivalled.

ACT Cloud Concessionary Portal

ACT

The ACT Cloud Concessionary Portal provides a customer facing website which is delivered and accessed across an agreed web URL, or directed via scheme owned site, providing end users the ability to apply, renew and replacement their smart concessionary bus pass.

Ivanti Service Management

Ivanti UK Ltd

Ivanti Service Management is a robust, highly flexible IT and Enterprise Service Management application, built on best practices that helps customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery, and performance.

Arcus Samples

Arcus Global Limited

Arcus Samples is a flexible and intuitive cloud based solution developed in partnership with local authorities across the UK. Arcus Samples helps sampling and inspection teams do their jobs efficiently and effectively with flexible workflows for the handling of sampling activities, results recording, reporting and creation of related follow-on processes.

GOSS Book It

GOSS Interactive Ltd

The 'GOSS Book It' corporate booking solution enables users to define, create, build and manage a wide range of events, meetings and recurring functions. Used by public sector organisations to manage corporate and public events, it enables the promotion and management of resources, capacity, availability, as well as taking payments.

GOSS Case It

GOSS Interactive Ltd

'GOSS Case It' is a flexible and dynamic online toolkit enabling organisations to work in conjunction with GOSS to define, design and build an online Case Management solution specific to their business needs.

CRM on Dynamics 365

Equiniti ICS Ltd

Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.

Ivanti Service Management

Softcat Limited

Ivanti Service Management is a robust, highly flexible IT and Enterprise Service Management application, built on best practices that helps customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery, and performance.

WordPress CMS

Pulsion Technology Limited

We specialise in responsive website design, using the WordPress Content Management System (CMS). We create WordPress websites with a mobile first design strategy, ensuring a quality and consistent user experience on all platforms and devices. Our WordPress CMS experts will ensure your website is cost-effective, highly scalable and easily maintained.

Escalate AI

Tectonic Technology

Escalate AI is a combined live chat / chatbot system which uses IBM Watson Assistant to combine traditional human chat and bot chat. The system offers chatbot users escalation to human (and back) based on user response, Watson confidence and Watson tone analyzer.

Cirrus Admin / Supervisor License

Cirrus

The Cirrus Admin / Supervisor license provides enhanced functionality to make and receive calls / interactions, manage interactions, and the ability to be able to view historical and real-time interaction management information. Users simply need a web browser to access the service.

Subject Access Request Case Management Software

Datatank Ltd

Opus SARs Case Management is an out-of-the-box, case management solution for public sector organisations for managing FOI, EIR, and SAR requests and complaints and compliments received by government organisations. It helps reduce administration effort and time and ensure you are complaint with regulatory requirements.

StreamCloud Hosted Telephony

Stream Networks Ltd

A flexible and scalable telephony system for 4 - 100,000 users. The StreamCom system is available as an on-premise, hosted and hybrid PBX. All systems and infrastructure are managed and supported by the Stream Networks technical team 24x7.

Unified Communications Contact Centre

Foehn

PureCloud is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

SBL Bomgar Privileged Access Management (PAM)

Software Box Limited (SBL)

Bomgar's Privileged Access enables security professionals to control, monitor and manage privileged access and privileged identities to critical systems by authorised employees, contractors and third-party vendors.

Abavus - Site License Medium Authority

Abavus.co.uk

A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

RESOLVE: Microsoft Dynamics 365 for Case Management

Tisski Limited

Resolve, a Microsoft Dynamics 365 case management solution provides a consistent process across your organisation. Designed by Tisski whilst working in the public sector, Resolve reduces staff workload by enabling web self-service, monitoring SLAs to improve performance, reducing time to case resolution, and improving data-driven decision making with real-time dashboards.

Friends and Family Test - Mobile and Tablet App Solution

Leicestershire Health Informatics Service

Low cost, proven, secure on-line Friends and Family Test (FFT) solutions for mobile and tablet apps. With the ability to capture off-line (community visits) submissions and an option of including patient experience.

GS1

Epaccsys Limited

GS1 systems provider Epaccsys an accredited GS1 partner have been supplying GS1 compliant systems and GS1 solutions for over 15 years with Epicor software. Alongside the Epaccsys GS1 system sits a full suite of ERP modules including Financial, Distribution, Supply Chain Management and Project Management.

Microsoft Dynamics 365 for Customer Service

Tisski Limited

Microsoft Dynamics 365 for Customer Service unifies the way people experience your organisation through self-service, peer-to-peer and assisted service. Dynamics 365 for Customer Service enables organisations to offer world-class customer service that leads to loyalty. Provide the seamless service your customers expect by meeting them with the information they need.

Dynamics 365 Non-Production Instance Add-On

Gaia Technologies Plc

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

RT:Request Tracker

PTFS Europe

Request Tracker receives and manages key enquiries. Communicate with staff team members and customers on the same enquiry ticket. Manage replies by email or a full web interface. Custom dashboards provide key ticket information for day to day operational control and comprehensive reporting for management review and planning.

Orbit

Mayden

Orbit is a cloud based Operational Management System combining Customer Relationship Management (CRM) and workflow functionality. It is a flexible, innovative and comprehensive tool which supports organisations to collaborate with all day-to-day operational and administrative tasks such as contact, task, contract, project, customer help desk, content, and billing management.

Bramble Hub Amlib UK - 247lib.com for Law Libraries

Bramble Hub Limited

247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

FuseMetrix CRM

FuseMetrix Group Limited

FuseMetrix CRM puts you in control of your contact data, with built in tools to aid GDPR compliance, this system is part of the main FuseMetrix ERP system but is available as a standalone module.

ServiceNow

TeamUltra Limited

ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades

Secure Cloud CRM Service

SA Group Ltd

SAG provide customers with a secure cloud CRM service solution. We have experience of delivering secure cloud CRM services using a broad range of technologies across a spectrum of sectors/disciplines. We provide secure cloud CRM service solutions from design, through development into delivery and will also support in-service as required.

Access thankQ CRM

The Access Group

Access thankQ CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Grant Awarding, Income / Donation Processing, Gift Aid, Volunteer Management and Event Management.

Abavus - Enterprise Waste Management

Abavus.co.uk

My Council Services Enterprise Waste Management enables councils to configure and manage all aspects of the refuse and waste management process, both domestic and trade, from setting up contracts and managing payments (if required) through to integrating and fully automating the addition of collections to rounds; managing the entire process.