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335 results found

335 results found in Cloud software in the category Virtual agents

Dynamics 365 Event Management - CoreGov

Core

Core offers a flexible solution for organisations to manage events of any scale. Powered by Dynamics 365, the module can track and report on registrations and attendance, as well as facilitating management of resources including speakers and venues.

Dynamics 365 for Customer Service Device SL

Insight

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Virtual Agent Service

Fujitsu Services Limited

The Virtual Agent service provides some of the most advanced technologies in knowledge management, natural language processing and virtual assistants (chat bots) to help businesses deliver exceptional customer experiences through every interaction with your organisation 24 hours per day / 7 days per week.

Dynamics 365 for Customer Service

Civica UK Limited

Provides users with access to core customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Servicegroup management functionality. Each User SL includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities.

Dynamics 365 for Customer Service

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Robotic Process Automation (RPA) software for Local Authorities including Councils

Business Systems (UK) Ltd

Robotic Process Automation (RPA) solutions from Business Systems uses software robots to transact with any existing IT application in the same way a human would, to automate processes. With 30 years’ automation experience, we offer full consultancy, project management, implementation and support services to deliver best-fit Robotic Process Automation solutions

Odigo as a Service

Capgemini UK plc

Odigo is an omni-channel, cloud-based platform for Contact Centre as a Service. It can enable functionality, security, resilience and availability required by public sector Customers. Charges are opex-oriented and include a pay-per-minute component for voice. Much of configuration can be maintained by users. Access to upgrades is free of charge.

Network Collaboration Service

SecureCloud+ Limited

Networked Collaboration Service provides a multi-feed, multi-classification collaborative working area. This scalable service is designed to facilitate collaboration of resources, information/intelligence required for efficient Command and Control creating a Single Intelligence Environment. The service can be delivered into static/mobile environments up to OFFICIAL with a handling caveat of SENSITIVE,SECRET,TOP SECRET.

Tableau Online Platform

Bytes Software Services

Tableau Online is your self-service SaaS visual analytics platform fully-hosted in the cloud. bsscloud

Dynamics 365 for Team Members

Phoenix Software Ltd

The Dynamics 365 for Team Members subscription is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license includes read access as well as some write access for select light tasks across all Dynamics 365 apps.

IBM MobileFirst Virtualisation Services (MVS)

IBM United Kingdom Ltd

IBM MVS enable enterprise clients to radically streamline and accelerate mobile adoption. IBM leverages Citrix and VMWare solutions to transform traditional environments. Clients can utilise IBM’s experience and expertise of designing and implementing virtualisation solutions to provide a platform their end users with a secure, scalable and flexible virtualised platform.

Dynamics 365 - CoreGov

Core

Microsoft Dynamics 365 is a customer relationship management business solution enabling organisations to connect with, and provide citizen service to customers, businesses and members of the public through social insights, business intelligence and campaign management. Dynamics can operate in the cloud, from customer datacentres or in a hybrid combination.

Microsoft Dynamics 365 for Field Service Device SL

Bytes Software Services

Dynamics 365 for Field Service device license, multipleusers can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device. bsscloud

Dynamics 365 Non-Production Instance Add-On

Insight

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

PureCloud

Genesys Europe B.V.

PureCloud delivers feature-rich services for collaboration, communications, and customer engagement. It is highly scalable, reliable, and secure, built on a true cloud Amazon Web Services (AWS), micro-services elastic architecture. Modern intuitive Web UI provides advanced routing of Omnichannel interactions, speech-enabled IVR, recording & Quality Management, surveys, dashboards and reporting.

Dynamics 365 Plan

Silverbear

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Hyperfish - Active Directory improvement

APPTechnology

Hyperfish uses AI chat bot technology to validate your Active Directory information. Aged or missing AD data is identified and users are approached via txt, email, skype or teams and asked to validate their information. Fully configurable across multiple domains.

Cirrus Omni Email License

Cirrus

Our Cirrus Omni Email license enables the contact centre agent to view, respond and manage email contact; view emails within the context of a single customer view and provide performance MI to supervisors.

Dynamics 365 Production Instance Add-On

Silverbear

For multi-instance deployments such as departmental applications configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access Dynamics365 P1 Business Applications instance included in the subscription, and every Dynamics365 Plan1 Business Application additional instance associated with the same tenant, shared across the Plan1 Business Applications.

SwitchSmith

RelOps Ltd

SwitchSmith allows you and your group to manage and receive inbound calls on any mobile. After installing the SwitchSmith app, you set up instant ring groups for your business numbers. Your switchboard is live and at your fingertips. You manage your call activity visually, minimising interruptions to your team.

Cloud Voice, Contact Centre and Collaboration

Daisy Corporate Services Trading Limited

The Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres

Silverbear Membership Self-Service / API Services Library

Silverbear

To provide members with 'Self-Service', Silverbear has developed a Self-Service Portal and an API / Web Services library that provides web integration from the Silverbear solution to our portal and / or membership organisation website.

Robotic Process Automation (RPA)

Amillan Ltd

Amillan's Robotic Process Automation (RPA) solutions automate business tasks and processes otherwise performed manually by your workforce. Software “robots” can accomplish multiple simultaneous activities tirelessly, quickly and accurately, freeing up their human counterparts for more complex, high value and intuitive tasks that require attributes including emotional intelligence, reasoning or judgment.

SAP Hybris Cloud for Customer (C4C)

Mindtree Limited

The provision of implementation services for the end-to-end implementation of SAP Hybris Cloud for Customer (C4C) and Cloud for Service(C4S) into a customer’s existing SAP landscape. This service also includes a range of pre and post implementation services to support the customers adoption of SAP Cloud for Customer and Service.

Dynamics 365 for Sales

Bechtle direct Ltd.

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Dynamics 365 Additional Portals and Page Views

Civica UK Limited

Default Portal provided with Dynamics 365 Plan 1 business application subscriptions may be extended by purchasing licenses for additional portals, for use as a non-production portal, or additional production portals. May also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views.

Dynamics 365 Customer Engagement Plan

Civica UK Limited

Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality to get their job done. Plan subscriptions provide users rights to use functionality across any of the respective Plan apps and PowerApps, mobile application platform service.

Dynamics 365 Provisioning, Migration & Support

Endeavour Information Solutions

We offer a comprehensive approach to organisations wanting to implement or customise their Microsoft Dynamics 365 environment. We offer consulting and business process optimisation services as well as implementation, customisation and support services. Our team of Microsoft Certified Dynamics consultants will ensure you get the most from Microsoft Dynamics 365.

Dynamics 365 for Project Finance & Operations

Phoenix Software Ltd

Microsoft Dynamics 365 for Operations, brings together a complete set of adaptable enterprise resource planning functionality that include, financials, human resources, demand planning, procurement, supply chain, manufacturing and distribution that are combined with business intelligence, infrastructure, compute and database services in a single solution. https://www.microsoft.com/en-gb/dynamics365/operations

Dynamics 365 Plan

Civica UK Limited

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Microsoft Teams Contact Centre

UCcert Limited

Uccert provides the quick, simple low cost solution for contact center including wall boards, reporting, outgoing voice callingand incoming call management so that call center staff can make calls to and receive calls from people inside and outside of the organisation.

Dynanmics 365 Production Instance Add-On

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Dynamics 365 for Sales Device SL

Phoenix Software Ltd

With the Dynamics 365 for Sales device license, multiple users can access the Dynamics 365 for Sales application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device.

Dynamics 365 for Sales

TOTAL COMPUTER NETWORKS LTD

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Robotic Process Automation (RPA) Services

Robiquity Limited

Robiquity offers a comprehensive Robotic Process Automation (RPA) service implementation and software reseller services. Using a robust methodology, we can assess business processes for automation suitability, pilot RPA potential, build a business case for RPA investment, implement, deploy and support the robots.

Hosted PBX

Complete IT Solutions

8x8’s X-Series (Lobby to 4) is a cloud-based PBX which increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plan options, : UK local, national, mobile numbers per user/month

Dynamics 365 for Project Service Automation

Silverbear

Project Service Automation is for professionals who manage projects and the associated customer engagement process end-to-end. This provides users with capabilities required for setting up a project organization, engaging with customers, project scheduling and costing, managing and approving time and expense, and closing projects. https://www.microsoft.com/en-gb/dynamics365/project-service-automation

Bespoke Digital Application Development and Implementation including Dynamics 365

ANS Group

The Application Development Teams work in squads to develop next generation cloud-based applications. Specialising in integration with PaaS services, the team develop responsive and feature rich applications that utilise the best technologies the cloud has to offer. Including PowerApps, PowerPlatform supporting the common data platform Dynamics 365

Gov360 OpenSky : Robotic Process Automation (RPA, AI, ML, UIPath)

Open Sky Data Systems

OpenSky’s Gov360 Robotic Process Automation (RPA, AI, ML) offers a comprehensive RPA service. Using a robust methodology, we can analyse/assess business processes for RPA suitability, build a business case for RPA investment, and configure and deploy the UI Path robots, replicating interactions of people and technology to automate your processes.

Dynamics 365 for Field Service

Bechtle direct Ltd.

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

DXC Technology ServiceNow Subscription Service

EntServ UK Ltd part of the DXC Technologies Group

ServiceNow offers a portfolio of robust cloud-based ITSM applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

Microsoft Dynamics 365 Case Management

Ceox

Ceox Dynamics 365 Case Management enables Public Sector organisations to receive, record and resolve cases utilising Microsoft’s Dynamics 365 cloud-based platform. Configure or customise MS Dynamics for: Management of Licences Permits, Grants Management, Conciliation Management, Disease Surveillance, Managing professional memberships, including Registration, Renewals, Payments, Subscriptions, Events and continual professional development.

Cloud Contact Centre

Disrupt CX

Cloud-based Contact Centre service with advanced call routing, Omni- channel capability, intelligent self-service, natural language automation and self-service and voice biometrics. Scalable to 10's of 000's of agents with deep integration into existing CRM solutions

Cirrus Voice Desktop License

Cirrus

The Cirrus Voice Desktop License provides agents with the functionality required to make and receive calls on their workstation using a browser to access the Cirrus Cloud Telephony Services. Agents will be able to view queue information, chat to other users, view reports and see other operator states.

CommunityComply - (SME) Compliance Management Service with Content

FusionExperience Ltd

Primarily for specialists working with many smaller organisations; a Compliance Management System (CMS) is how they can 'Trust' their policies are improving; regulators are confident of good practice, customers are experiencing what they should; employees understand their responsibilities; processes align with policies, and assures corrective action happen.

AI Chatbot and Voicebot Virtual Agent

Hostcomm Limited

AI chatbot and voice virtual agent able to 24/7 handle FAQs, problem solving, negotiation, and sales; it is installable on a website or any social media platform. It offers an on-premise hosting option, code-free setup, deeper customisation functionality, intuitive in-window authentication, and a personality engine.

Self-Service Automated Guidance System

RegulAItion Ltd

Our system allows institutions to answer questions raised by their customers or employees in an automated manner. Customers interact with our engine in free text and receive a response which is approved by the institution and auditable. Our system captures interaction data and connects to CRM systems through APIs.

Dynamics 365 Unified Operations Plan

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Dynamics 365 for Sales

Redspire Ltd

Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers.

Unstructured Text Classification

eContext.ai

Turning digital data into operational intelligence. Organising and annotating any short or long form text with readable, consistent topic categories in a knowledge hierarchy. Customers manipulate these topics to perform behavioral analysis, content recommendation, ad targeting, document retrieval, data discovery, request routing, and more.

FLEX AI Citizen Police Services Bot

ICS.AI LTD

The FLEX AI Police Citizen Services Bot uses AI technology and self-service to increase employee engagement and effectiveness 24/7 while reducing service delivery costs.

Dynamics 365 for Field Service Device SL

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

CRM and ERP Software

Heraclitus Global Ltd

Accounting and finance softwares

Firmstep Customer Experience Platform

GRANICUS-FIRMSTEP LIMITED

Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms, mobile offline, secure portals, bookings, SSO, Scanning Kiosk, Alexa, Bots, Mobile App, transactions, and full integrations and work-flow,

Microsoft Dynamics 365 for Sales Device SL

Bytes Software Services

With the Dynamics 365 for Sales device license, multiple users can access the Dynamics 365 for Sales application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. bsscloud

RingCentral Contact Centre

Bechtle direct Ltd.

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (the cloud contact centre market leader), and built on a fault-tolerant architecture, Contact Centre brings unparalleled service quality alongside market leading functionality.

Customer Relationship Management (CRM)

Incremental Group

Microsoft Dynamics 365 for Customer Engagement (CRM) is Microsoft's CRM solution and was formerly known as Dynamics CRM. Dynamics 365 for Customer Engagement (CRM) includes Sales, Marketing, Customer Service, Field Service and Project Service Automation (PSA).

Dynamics 365 for Customer Service Device SL

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Cloud Virtual Agent

Disrupt CX

Cloud-based Virtual Agent including natural language automation, customer self-service and voice biometrics. Includes speech to text and self serve across voice and all digital channels. With a simple SIP integration the solution works alongside your current environment driving improved customer operations efficiency and customer satisfaction through automated self-service.

Dynamics 365 for Finance & Operations

Civica UK Limited

"Microsoft Dynamics 365 for Operations, brings together a complete set of adaptable enterprise resource planning functionality that include, financials, human resources, demand planning, procurement, supply chain, manufacturing and distribution that are combined with business intelligence, infrastructure, compute and database services in a single solution. https://www.microsoft.com/en-gb/dynamics365/operations

Dynamics 365 Additional Portals and Page Views

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Hostcomm Omnichannel Customer Engagement Contact Centre Platform

Hostcomm Limited

We provide clients with the ability to communicate with their service users over their choice of channel. Our omnichannel solution includes an AI natural language chat bot, virtual outbound voice bot, predictive dialler, live messaging, PCI-DSS payment IVR, hosted telephony, natural language IVR, reporting and analytics, voice recording and analytics.

Video Conferencing

Complete IT Solutions

8x8’s X-Series (Lobby to 4) is a cloud-based PBX which increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plan options, : UK local, national, mobile numbers per user/month

Zendesk via Netpremacy

Netpremacy Limited

Zendesk Suite offers everything you need to let customer conversations flow seamlessly across channels. Zendesk is designed for public sector service desks wanting to create customer and citizen relationships that are more meaningful, personal and productive. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.

BMC Helix ITSM

Fusion Business Solutions

BMC Helix is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the overall cost of Service Management for the digital enterprise. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix.

Geomant Buzzeasy

Geomant

Buzzeasy is a powerful and highly configurable Customer Interaction platform. It enables consumers and organisations to interact using a range of communication channels including; voice, text, web, and social media. Benefits include In-queue Callback, Personalised Outbound SMS Campaigns with Callback option, Multi-channel Customer Surveys, Bots, and Channel Steering .

Citizen and Membership Engagement with Microsoft Cloud

Incremental Group

Microsoft provide market leading citizen engagement and member management solutions. Providing citizen and member portals, case management, self-service and modern helpdesk solutions. Optimise the experience provided to your constituents with a modern customer experience and CRM packaged solution. Microsoft Dynamics 365 Customer Engagement is perfect for citizen management.

Salesforce - Service Cloud

Softcat Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution. SFDC2019GC11

Dynamics 365 for Customer Service

Redspire Ltd

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

Dynamics 365 Production Instance Add-On

Civica UK Limited

Well suited for multi-instance deployments e.g. departmental applications configured within organization. Users on Dynamics 365 Plan 1 Business Application subscription can access default Dynamics 365 Plan 1 Business Applications instance, and every additional instance associated with the same tenant, shared across the Plan 1 Business Applications.

Inform 360

Inform Communications Ltd

Inform 360 is a range of automated, channel shift services designed specifically for UK public sector, central and local government. Unified communications services are created and deployed across IVR, email, mobile-web apps, SMS, Artificially Intelligent chatbot and social-media from one central application and can be hosted and managed or self-managed.

SmartAgent Assist - agent desktop (Live Chat)

Mission Labs Limited

Our powerful SmartAgent Assist app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. Your agents focus on providing answers rather than figuring out why and who they’re talking to.

ServiceNow

UP3 Services Ltd

ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services providing a complete ITSM solution. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

Keytree - RPA Robotic Process Automation

Keytree Limited

RPA automates manually processes, helping the human workforce focus on driving increased value tasks. RPA automates repetitive processes, runs unattended and follows a set of business rules. Keytree's RPA service provides a cost-effective, resilient and scalable solution in the cloud based on the leading providers (UI Path/Blue Prism).

FLEX AI Customer Services Bot

Phoenix Software Ltd

The FLEX AI Customer Services Bot uses AI technology and self-service to increase customer retention 24/7 while reducing service delivery costs.

Atos Cloud Voice, Contact Centre and Collaboration

Atos IT Services UK Ltd

The Atos Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.

Dynamics 365 for Customer Service Device SL

Phoenix Software Ltd

With the Dynamics 365 for Customer Service device license, multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except access is limited to the licensed device.

Microsoft Dynamics 365 for Team Members

Bytes Software Services

Dynamics 365 for Team Members is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license includes read access well as some write access for select light tasks across any and all Dynamics 365 apps. bsscloud

Azdio Technical Services Limited Cloud CRM Software Services

AZDIO TECHNOLOGY SERVICES LTD

Azdio Technical Services Limited provides a full suite of Cloud CRM Software Services, including scoping, UI, data import/export, application analytics/ scaling, in-transit/operational/staff security/asset protection, availability/resilience, identity/authentication support in a secure, certified and documented way, training/demonstrations as required, and ongoing support of products it builds along with its partners'/other selected products.

Dynamics 365 for Field Service

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Microsoft Dynamics 365 and CRM Online

Brightwire

Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

Gamma's Horizon - Resilient UC and Cloud Voice Telephony Platform

Gamma

Gamma's Horizon Collaborate is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.

Salesforce - Lightning Service Cloud

Softcat Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution. SFDC2019GC11

ServiceNow Implementation, Software and Licensing

FlyForm Ltd (formerly GovNow Ltd)

ServiceNow Implementation and ServiceNow Software. A portfolio of robust cloud-based applications that automate and manage enterprise services providing a complete ITSM solution. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, one data model, delivering easy, automated upgrades.

Dynamics 365 for Field Service Device SL

Civica UK Limited

Multiple users can access this application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Microsoft Dynamics 365 - CoreGov

Core

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Microsoft Dynamics 365 for Housing

Ceox

Ceox’s Microsoft Dynamics 365 for Housing enables Housing Sector Organisations to better manage properties and relationships with tenants and residents. Based upon MS Dynamics 365 with options to provide services digitally using a portal, it’s the ideal platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

Brightwire - Dynamics365 and Click Dimensions Marketing Automation

Brightwire

Brightwire helps organisations plan and deliver ClickDimensions based on Microsoft Dynamics365 - a fully customisable platform that is easy to use and manage, and which enables marketing automation through a single interface. ClickDimensions includes email marketing, campaign automation, surveys, web forms and insights on data to improve engagement with clients.

SNAP browser and mobile frontend and services platform

SempTech Ltd

The SNAP platform allows you to develop mobile web responsive front ends to back end systems without the need for low level coding. Using a Google blockly based user interface full user service applications can be created.

Dynamics 365 Non-Production Instance Add-On

Phoenix Software Ltd

The Non-Production Instance Add-On is well suited for deployments such as test environments and sandbox environments. Users associated with a Dynamics 365 Plan 1 Business Application subscription can access the default Dynamics 365 Plan 1 Business Application Non-Production instance included in the subscription.

Cirrus Omni Suite License (Voice, Email, Messaging & Social)

Cirrus

Our Cirrus Omni Suite licence allows your organisation to only provision access for those who require the ability to engage with prospects and customers using social channels, meaning you only pay for what you need. Each user licence empowers the agent to utilise the full features of Cirrus Omni Suite.

Microsoft Dynamics 365 for Project Service Automation

Bytes Software Services

Microsoft Dynamics 365, Project Service Automation is designed for professionals who manage projects and the associated customer engagement process end-to-end. Provides licensed users with capabilities required for setting up a project organization, engaging with customers, project scheduling and costing, managing and approving time and expense, and closing projects. https://www.microsoft.com/en-gb/dynamics365/project-service-automation bsscloud

Thoughtonomy Virtual Workforce

thoughtonomy ltd

The Thoughtonomy Virtual Workforce is a SaaS robotic process automation (RPA) platform. The software creates a dynamic and intelligent Virtual Workforce emulating how humans use applications and systems to automate operational and business processes. Deployed rapidly and non-disruptively, it requires no integration or change to existing systems, tools or applications.

Robotic Process Automation (RPA)

HGS UK

HGS automation services enables Non-Invasive technology to automate multiple online form and manual transactions and repetitive tasks thus improving efficiency and effectiveness of process. HGS evaluate your current systems and deploy solutions that then enables teams to focus resource back to value-added work while automation takes care of repetitive tasks.

Dynamics 365

SoftwareONE UK Ltd

Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2.

Blue Prism Robotic Process Automation (RPA)

Human+

Blue Prism provides a SaaS robotic process automation (RPA) platform. The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

Conversational AI, Virtual Agent and Chatbot

Synthetix Limited

Synthetix Virtual Agent software has been developed over 20 years and is world leading in its AI and machine learning capabilities. Engaging with customers in an intuitive and human like manner to better serve their requirements.

HISboard - Multifunctional Display Screen

Leicestershire Health Informatics Service

Notify patients that their appointment is due via an audio/visual alert from the display screen. HISboard can also be used to display essential health information and advice. Can be integrated with Systmone, and will update the clinical system in real time once the patient is called for their appointment.

GCI — Cloud Contact Centre

GCI Network Solutions Ltd

Omni-channel contact centre, delivering optimised interaction channels via Voice, Email, Webchat, Call Recording and backoffice connectivity, improving agent and customer experience. Easy to use administration and up to 99.99% availability providing a cloud based solution that integrates with a wide range of telephony platforms, including Skype for Business.

Silverbear Finance Integration Connector

Silverbear

The Silverbear solution supports the full range of payment options and processes relating to a product, training or event purchase. Transaction processing and reconciliation for all payment types is easily handed and integrated the membership organisation Financial Accounting solution / platform of choice.