Search results

423 results found in Cloud software in the category Telephony (including VOIP and SIP connectivity)

Apply filters

Clear filters
Cloud deployment model
Supplier type
User support
Using the service
Metrics reporting
Connected public sector networks
Data protection between buyer and supplier networks
Data protection within supplier network
Data storage and processing locations
User authentication
Management access authentication
Security certification
Security governance standards
Datacentre security standard
Staff security clearance
Minimum government security clearance
Pricing options
423 results found

storm® CONTACT:SMS™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:SMS™ delivers a wide range of SMS solutions including automatic, mass outbound alerts, automated text enquiries and automated reminders, integrating with and leveraging information from existing CRM and back-end systems. CONTACT:SMS also manages inbound SMS, delivering messages to agents in a single, blended multi-channel queue to optimise communication processing.

storm® LOCK®

Redwood Technologies Ltd

storm® LOCK® is a PCI-compliant payment system which ensures that agents never directly handle customer payment details. LOCK can be fully automated or agent-assisted. If the agent can stays on the line to talk the customer through payment, the tones are masked to ensure that compliance is maintained.

Cisco Webex Meetings with fixed price audio from MeetingZone

MeetingZone Ltd

Unlimited audio access to Webex Meetings and Webex Teams- fixed monthly charge. 1) Toll Audio: Unlimited dial-in audio to Webex Meetings using local “toll” numbers in approximately 45 countries 2) Toll Plus Audio: Toll Audio plus unlimited dial-back calls from Webex Meetings to UK numbers. Both include unlimited VoIP.

VIA Contact Centre: Skype for Business and Microsoft Teams

VIA

VIA Contact Centre provides a fully integrated and cloud-based contact centre solution for Skype for Business and Microsoft Teams. It empowers organisations to route calls to agents more efficiently with real-time reporting, wallboards, supervisor and agent dashboards. Functionality includes call recording, PCI Compliance, CRM (Dynamics & Saleforce) and PowerBI integration.

Contact Centre as a Service ( CCaaS )

Six Degrees Technology Group Limited

Cloud based Contact Centre as a Service (CCaaS) using Avaya Contact Centre Select (ACCS). Ideal for across the public sector, including: healthcare, justice, central government, and local government.

Arkadin Healthcare Practitioner Communications

Arkadin

Educate geographically distributed teams of healthcare practitioners and medical staff to reduce the cost of travel and time away from hospitals and surgeries. Arkadin’s flexible meeting environments offer fully managed interactive video meetings, webcasts and a selection of interactive tools to engage with and obtain feedback from participants.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Arkadin Virtual Briefings and Meetings

Arkadin

Bring together geographically dispersed teams and departments for briefings and meetings using Arkadin webcast services. Single or multiple presentations delivered in these interactive sessions with optional video and the reassurance of live assistance for participants will save travel time and costs.

Microsoft Skype for Business hosted and managed by MeetingZone

MeetingZone Ltd

Offers all of the features and functionality of Skype for Business server, delivered from a privately owned and managed cloud. Skype for Business as a Service is a fully managed service hosted and managed by MeetingZone. Complemented by our bespoke adoption and change management programmes.

4net Hosted Contact Centre

4net Technologies Ltd

4net offers omni-channel contact centre services from world leading application providers. Our services can be delivered via a number of hosting options, private, public and hybrid cloud. Services include customer analytics, skills-based routing, enhanced IVR, preview campaign dialler, dashboards, customisable wallboards, quality monitoring, multi-level permissions, call recording and open APIs.

Hosted PBX

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM,conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers

Virtual Video Desktop - Video Conferencing Service (VVD)

Broadband Visual Communications Ltd

The Virtual Video Desktop is an affordable, high quality, subscription based Polycom Powered video conferencing service, enabling individuals to place Video Calls from their desktop PC, tablet or mobile device at anytime, from any location.

Bill Payment Solutions

allpay Limited

allpay’s Bill Payment Solutions provide organisations with all forms of payment acceptance across cash, cheque, debit/credit card and direct debit from a single provider on a single platform. • Over the Counter Network Payment Solutions • Debit and Credit Card Payment Solutions • Direct Debit and Credit Solution

Unified Communications as a Service

Complete IT Solutions

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers

Cloud Connect

Telsis Direct Limited

Telsis Cloud Connect is a cloud based contact centre solution supporting both voice and digital channels. Cloud Connect supports WebRTC for zero install deployments and a powerful graphic call flow editors for rapid design of IVR call services.

Google Chromebox for Meetings (or Hangouts Meet Hardware) License

Netpremacy Limited

Google’s Chromebox for Meetings license works alongside a Chromebox for Meetings device and Google Calendar. It makes the set-up and running of remote video meetings a quick and easy experience. It is required for Chromebox for Meetings hardware and also Hangouts Meet Hardware devices to work with G Suite versions.

NFON Hosted Telephony (VoIP)

Conosco Ltd.

Cloud-based (VoIP) telephone system for businesses with 1 - 249,000 extensions in a single or multi-site offices, catering for users with desk-phones, softphones and mobile app preferences.

SmartAgent Assist - agent desktop

Mission Labs Limited

Our powerful SmartAgent Assist app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. Your agents focus on providing answers rather than figuring out why and who they’re talking to.

storm® CONTACT:OUTBOUND™

Redwood Technologies Ltd

storm® CONTACT:OUTBOUND™ is a multi-channel outbound service, providing automated and live agent dialling, that fully integrates with your existing contact centre infrastructure and CRM systems. Its state-of-art dialler capabilities predictive, power and preview features, while multi-channel mass personalised engagement options facilitate proactive communication with consumers with tailored, effective content.

storm® CONTACT:SOCIAL™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:SOCIAL™ seamlessly incorporates social media channels into the multi-channel storm Cloud Contact Centre solution through intelligent Automated Contact Distribution®. This enables quick, informed responses to enquiries made through services like Facebook and Twitter, connecting people and devices to the best automated and live resources – however, wherever and whenever.

NICE inContact CXone Contact Centre Quality Management

Business Systems (UK) Ltd

NICE inContact CXone Contact Centre Quality Management enable operations to improve the customer experience, agent experience, and internal processes. With 30 years' worth of experience, Business Systems are the UK's leading provider in Call Recording & Quality Monitoring solutions and offer consultancy, implementation and support.

Opus SIP Trunking

Opus Telecoms

Opus offers, via our valued Service Provider Gamma, (the UK's leading voice over IP (VoIP) business service), quality inbound and outbound voice calls over a choice of data connectivity. Compatible with most telephony systems, we also deliver complementary cloud features including; automatic failover, flexible channel volumes and inbound call control.

Recycling of ICT, Telecomms & Cable to WEEE and EA Regulation Standards

Network 2 Supplies Ltd

N2S are the leaders in pursuit of zero waste technology, delivering a disposal service that consistently returns technology waste to maximum re-use. We can offer secure collection bins for use in data centre environments. These are then transported to N2S where the data is cleansed and the drives destroyed.

De-installation / Decommissioning Telecoms and ICT

Network 2 Supplies Ltd

N2S are specialists in large scale multi-site De-installations and decommissioning of IT equipment including desktops, screens, unified comms/telephony and managed print. Utilise a fleet of tracked vehicles to return equipment to headquarters for WEEE recycling or resale.

NICE inContact CXone Cloud Contact Centre Automatic Call Distributor (ACD)

Business Systems (UK) Ltd

NICE inContact CXone Cloud Automatic Contact Distributor (ACD), optimises customer interactions by quickly matching callers in the queue to the agents who can best help them. This means efficient call resolution, happy customers and money saved for your contact centre

HISpas - Patient Arrival System

Leicestershire Health Informatics Service

The HISpas touchscreen will allow the patient to automatically check-in for their appointment quickly and efficiently. The screen can be wall mounted or free standing and integrates with your SystmOne clinical system. HISpas also offers inbuilt Friends and Family Test and Patient Survey capture.

Natural Language IVR

ECKOH UK LIMITED

Natural Language IVR simply asks, ‘how may I help you?’ Customers then use their own words to say why they’re calling and move directly to the right destination, eliminating menus altogether. It allows all inbound calls to use a single telephone number and be greeted with a natural dialogue.

Fuze Unified Communications

Unifii Ltd

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through ONE simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

NICE inContact CXone Contact Centre Omnichannel Analytics

Business Systems (UK) Ltd

NICE inContact CXone Omnichannel Analytics provides actionable insights from every interaction to drive measurable improvements in omnichannel customer experience and agent performance. With 30 years' Speech and Interaction Analytics experience, Business Systems offers full consultancy, project management, implementation and support services to deliver best fit Speech Analytics solutions.

CDW 8x8 UCaaS (Unified Communications as a Service)

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

NICE inContact CXone Cloud Contact Centre Interactive Voice Response (IVR)

Business Systems (UK) Ltd

NICE inContact CXone Cloud Interactive Voice Response (IVR), optimises customer interactions by matching callers in the queue to their preferred type of communication (such as self-service) or speaking to the best skilled agent for their needs. Improve your customer experience whilst saving for your contact centre.

CardEasy 'keypad payment by phone'

Syntec Limited

Customers can enter payment card numbers on the keypad of their phone, mid-conversation with the call centre agent or using customer self-service IVR. This DTMF masking technology (Dual Tone Multi- Frequency) ensures card numbers are neither visible nor audible to agents and call recordings, de-scoping this environment from PCI DSS

storm® TACTIC™

Content Guru Ltd (Redwood Technologies)

storm® TACTIC™ is an intelligent call-back and web chat solution. Queuing callers can book a time for a returned call via IVR. Web-browsing customers can also request call back or enter a live web chat with agents, sending a whisper prompt to the agent with details of their viewing behaviour.

Hermes Cloud Contact Centre

Ciptex

Hermes Contact Centre is powerful communications software, designed for customer contact across multiple media channels. With Voice, Multimedia, and Social Media available as stand-alone contact channels, or integrated seamlessly for ‘omni-channel’ communications; delivered from the Cloud ‘as-a-service’ to any number of agents, anywhere.

NFON Cloud Telephony Service

Probrand Ltd

A cloud-based VoIP Telephony service via NFON 'Cloudya', fully scalable to up to 250,000 users across multiple sites and devices. Supporting deskphones as well as agile workers through mobile phone devices and laptop-based calling systems such as Skype for Business.

RingCentral Office

RingCentral

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

storm® FLOW™

Content Guru Ltd (Redwood Technologies)

storm® FLOW™ is a feature-rich service management tool, allowing you to create a huge array of complex, automated, multi-channel, multimedia services for mobile and fixed networks. FLOW can be used to enable full communications integration, allowing customers to access services by email, SMS, phone, web or other media.

Cisco Webex Video Conferencing Desktop and Room Devices from MeetingZone

MeetingZone Ltd

Webex Desktop and Room devices (formerly Spark Desktop and Room devices) consist of a range of video conferencing systems to meet the full range of customer requirements for meeting rooms. Using the Webex Teams cloud-based platform, Webex Desktop and Room devices can collaborate seamlessly with other room systems.

Skype for Business: SuperToast Application

Modality Systems Ltd

In today’s world of virtual teams and demanding customers, a missed Instant Message (IM) or unanswered Skype for Business call can impact productivity, decision-making and customer experience. Not with SuperToast. You’re alerted to all unanswered calls and unread IMs so you never miss what you’ve missed.

ERS Connect Appointment Reminders and notification copy

ERS Connect

Blended multi-channel communications, Cost-effective routing Appointment-reminders/notifications with bi-directional engagement capabilities. Efficient slot-utilisation and DNA Reduction, delivering cost-savings. Supports Accessible-Information-Standards and digitisation of communications. See our other services for: Cloud-based, digital patient engagement/appointment-management throughout the referral-to-treatment/RtT pathway. Delivered via EPR Integration with patient portal

Odigo as a Service

Capgemini UK plc

Odigo is an omni-channel, cloud-based platform for Contact Centre as a Service. It can enable functionality, security, resilience and availability required by public sector Customers. Charges are opex-oriented and include a pay-per-minute component for voice. Much of configuration can be maintained by users. Access to upgrades is free of charge.

Exchange Communications SIP Trunks

Exchange Communications Installations Ltd

Exchange Communications SIP Trunks are more cost effective and provide more flexibility than a traditional phone service. They are quicker to install and offer comprehensive disaster recovery options to help protect your business. Our SIP service is backed up by a dedicated 24/7 support available 365 days a year.

Armour Mobile

Nine23

A UK based organisation providing CPA certified encryption for secure communications (voice, video, messaging, group chat and data) on iOS and Android smartphones and tablets. Supplying Governments, MOD with cost-effective, easy to use technology combined with advanced security techniques to deliver cloud-based - on-premises solutions up to UK SECRET.

Arkadin Managed / Assisted Communications

Arkadin

Arkadin Digital Engagement enables you to successfully communicate with influential audiences through webinars, webcasts, video events and audio conferencing. From small meetings to virtual events for thousands of participants, Arkadin delivers over 44,000 managed communications per year for the public sector and the world's largest companies.

Arkadin Online Conferences

Arkadin

Bring established conferences to an online audience or go for an entirely virtual option extending the reach of your event. Arkadin’s virtual events combine keynote presentations with multi-track breakout sessions to bring the conference environment to the desktop, all with live assistance available for participants and onsite support for organisers.

Cloud Skype for Business Service from Fordway

Fordway

Fordway Cloud Skype for Business is an enterprise grade Unified Communication solution delivering instant-messaging, voice, and video with collaboration capabilities through a downloadable client or web interface. Fordway’s offering is based on a per user/month pricing model allowing a flexible approach to billing.

Wire - The Most Secure Collaboration Platform

Wire

Wire is the most secure collaboration platform, co-founded by the creator of Skype. Featuring state of the art end-to-end encrypted group messaging, voice and video calls, file sharing, screen sharing and external guest rooms. Our business solution, Wire Pro is a next generation, secure alternative to Slack or Microsoft Teams.

Cloud Contact

PUBLIC GROUP INTERNATIONAL LIMITED

The Cloud Contact Service offering is a cloud-based incident response system sitting on a global infrastructure , supported by a powerful ecosystem, delivering advanced IP-enabled communication features, AI-enriched response functionalities, IoT-enabled capabilities and state-of-the-art caller solutions with location, live video streaming, IP communication, call routing, prioritisation and texting capabilities.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, Voice over IP (VoIP), Contact Centre and Collaboration services. The service provides IP telephony (IPT), omni-channel contact centre, voice and video conferencing, instant messaging and presence, voicemail and unified messaging, and softphone mobility for mobile, tablet and desktop users.

UCaaS (Unified Communications as a Service)

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM,conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers

Refero Online Consultations and Virtual Clinics

Refero Software Ltd

Refero provides people with access to a platform of engagement of expertise across the health and social care sector, education and the third sector. With a background in healthcare technology and telecommunications, we understand and solve the problems with communication between citizens and public sector services.

RingCentral Office via Netpremacy

Netpremacy Limited

RingCentral’s sophisticated technology and infrastructure provide you with a complete communications solution with unmatched functionality, quality, and reliability Ring Central is a fully-featured replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, integrating with SaaS providers like Google, Salesforce and others to improve business productivity.

Cloud Predictive Dialler

Genius Software Solutions Ltd

Our cloud predictive dialler software is a comprehensive omni-channel telephony management solution, comprising inbound/outbound call handling, predictive/progressive/preview dialling, IVR, call/screen recording, email, SMS, Web, Social Media, DTMF masked payment processing tools, comprehensive reporting, call monitoring and quality assurance and Decision Analytics tools. A complete contact centre in a box.

SBL Amazon Connect

Software Box Limited (SBL)

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Sesui Agent Connect

Sesui Limited

Sesui Cloud Communication provides cloud contact centre solutions when it's critical for phone calls to reach you. Sesui have been delivering cloud comms services for over 15 years to organisations like the NHS. Our approaches means we don't need to rip and replace and unites fragmented contact centres.

Decommissioning as a service CESG CAS-S Compliant (DaaS) (Hardware and Media destruction)

Network 2 Supplies Ltd

Decommissioning, data destruction and disposal of legacy equipment is central to managing a system migration to Cloud. N2S ensure any equipment or media that has previously been classified up to, and including, Official Sensitive, is destroyed and disposed of in line with CESG and WEEE regulations.

Unified Communications as a Service (UCaaS)

Centerprise International Ltd

A market leading Unified Communications (UC) solution which provides an entry point to IP telephony and exceptional flexibility in the way a business can deploy collaboration applications. Based on Microsoft and/or Cisco technologies for maximum flexibility and customisation to business needs.

OPEX Hosting Cloud Call Recording

Business Systems (UK) Ltd

Cloud Call Recording from Business Systems specialises in delivering hosted telephony applications and contact centre solutions. With 30 years' worth of experience, we are the UK's leading providers in Call Recording solutions offering consultation, implementation and support.

GCI Talk

GCI Network Solutions Ltd

GCI Talk is GCI’s Hosted Voice over IP solution, a carrier-grade Unified Communications proposition with a complete set of collaboration features utilising VoIP technology, providing all the benefits of a traditional telephone system with additional features such as call recording, video conferencing, screen sharing, mobile integration and multi-media analytics.

Skype for Business Plan 1

Insight

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. See https://products.office.com/en-gb/skype-for-business/online

PureCloud

Genesys Europe B.V.

PureCloud delivers feature-rich services for collaboration, communications, and customer engagement. It is highly scalable, reliable, and secure, built on a true cloud Amazon Web Services (AWS), micro-services elastic architecture. Modern intuitive Web UI provides advanced routing of Omnichannel interactions, speech-enabled IVR, recording & Quality Management, surveys, dashboards and reporting.

SwitchSmith

RelOps Ltd

SwitchSmith allows you and your group to manage and receive inbound calls on any mobile. After installing the SwitchSmith app, you set up instant ring groups for your business numbers. Your switchboard is live and at your fingertips. You manage your call activity visually, minimising interruptions to your team.

Virtual Meeting Room - Video Conferencing Service (VMR)

Broadband Visual Communications Ltd

The Virtual Meeting Room (VMR) is a Polycom Powered cloud-based multi-site video conferencing service, where three or more participants can meet and collaborate in one central virtual location without the expense associated with deploying you own complex infrastructure. Works with standards based VC & Microsoft Skype for Business.

Opus UCaaS Online

Opus Telecoms

Opus UCaaS Online delivers a cloud-based, enterprise grade, Unified Communications service, that replaces the need for onsite PBX equipment whilst providing customers access to the full suite of Mitel MiVoice Business features. Services are provided on a per user per month basis, with minimal upfront capital investment or in-house skills.

Robotic Process Automation (RPA)

Amillan Ltd

Amillan's Robotic Process Automation (RPA) solutions automate business tasks and processes otherwise performed manually by your workforce. Software “robots” can accomplish multiple simultaneous activities tirelessly, quickly and accurately, freeing up their human counterparts for more complex, high value and intuitive tasks that require attributes including emotional intelligence, reasoning or judgment.

Apollo Cloud Telephony

Ciptex

Apollo is a simple, self-service Cloud telephone system. Delivered completely, ‘as a service’ from the Cloud, Apollo offers an easy solution for dial tone with some key features, reasonably priced, that enhances productivity and saves money.

YUDU Sentinel

YUDU Sentinel

A crisis management platform with mass notification, contacts directory, document hosting and knowledge library. YUDU Sentinel has a mobile app, allowing you to manage an incident remotely from any device. The simple interface and offline document library means your people can easily access the information they need in a crisis.

Arcus Answer Chat

Arcus Global Limited

Arcus Answer Chat offers the configuration and support of web chatbot solutions to help resolve questions for your online customers 24/7. Leveraging conversational language processing based on Amazon Alexa technology, it reduces load on your contact centre and improves customer service.

Ceerus KMS

SQR Systems

Ceerus KMS is an add-on to Ceerus App to provide on-premise and private cloud hosting of the Key Management Servers. The Ceerus infrastructure has been independently validated and tested for security and resilience to ensure the availability and integrity of all our communications.

Unified Communications Lite

Intercity Technology Limited

Providing telephony, audio/web conferencing, unified messaging and contact centre capabilities. It suits organisations ranging from c.20 to 2,000 users, who self-manage via on-line portal. Any voice-enabled device, including VoIP, mobile and analogue is compatible. It can be integrated via APIs with 3rd-party applications such as Puzzel, Microsoft Dynamics and Salesforce.

Hosted Telephony + Oak Integration, Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service (with Oak integration) provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

Contact Centre

UCcert Limited

Uccert provides the quick, simple low cost solution for contact center including wall boards, reporting, outgoing voice callingand incoming call management so that call center staff can make calls to and receive calls from people inside and outside of the organisation.

Armour Mobile - Platform FLEX - Official Sensitive

Nine23

FLEX + Armour Mobile, A fully managed Nine23 owned infrastructure enterprise mobility platform Accredited(NCSC/GPG) to OFFICIAL-SENSITIVE-SECRET. Armour Mobile is an CPA certified secure voice, messaging, video and chat application that runs on iOS and Android devices. A fully secure WhatsApp replacement, cost-effective, easy to use combined with advanced security techniques.

Cisco Webex Board from MeetingZone

MeetingZone Ltd

Cisco WebEx Board is an all in one touch-based video room system for team collaboration. There are two models; 55" and 70" for floor or wall. Anyone can wirelessly share presentations, documents, whiteboard, video and audio conference in stunning 4K UHD from any location in the world using any device.

Cloud telephony / Unified Communications with Skype 4 Business - ICON Communicate

Maintel Europe Limited

ICON Communicate is a cloud and managed communications service, encompassing enterprise cloud telephony, unified communications and contact centre, delivered, operated and fully managed by Maintel. Our cloud platform offers customers a range of flexible technology and service capabilities built around a service offering that allows tailoring to specific customer needs.

Could Voice

Voice 2 Voice Limited

A fully featured voice platform in a high availability private cloud. Complementing the core Voice PBX is our own Business Management, Remote Working Mobility Gateway and Voice Processing Applications. Designed for cloud and where required hybrid/resilient systems whatever the size of your organisation. This includes PSTN Provision

4net Hosted RPA - AI - Chatbot

4net Technologies Ltd

4net offers a SaaS Robotic Process Automation (RPA) environment. We bring together RPA principles, Artificial Intelligence(AI), Machine Learning and Cloud Computing. We can automates processes rapidly by defining, deploying, integrating, operating, testing, and refining RPA requirements for transaction processing, data manipulation, response triggering, and communicating between digital systems.

Telephone Services

UCcert Limited

Uccert provides the quick, simple low cost solution for voice calling so that staff can make calls to and receive calls from people inside and outside of the organisation.

CommandCentral CRS

Motorola Solutions UK Limited

Integrated Communications Control System(ICCS) hosted within Airwave's secure private cloud or buyer's private cloud. Including automatic call distribution(ACD) and bulk voice recording capabilities. CommandCentral CRS is integrated with the Airwave radio network,ESN,PSTN,999(EISEC),and customer systems enabling seamless dispatching and call-taking. This describes the Premier offering. See ServiceDefinition for other Tiers.

SIP TRUNKS

INVO SOLUTIONS LIMITED

INVO SOLUTIONS - A SIP trunk provides access to and from the PSTN using Internet Protocol (IP). It allows a company to replace its traditional fixed PSTN lines with a highly cost effective and flexible resilient IP connection

Arkadin Video Streaming

Arkadin

Arkadin video streaming delivers high quality live or on demand video content to your audience in real-time. Video can be streamed to any device and full analytics and reporting to track your audience. Managed service options include AV to capture video content and the branding of the online environment.

Cisco Webex Meetings

West UC Limited

Cisco Webex Meetings service is hosted by Cisco and lives in the Cisco Collaboration Cloud. It is a collaboration service for immersive meetings allowing video, VoIP, and audio attendees to meet and collaborate in real-time.

Microsoft Teams and Teams for Voice

MeetingZone Ltd

By connecting our hosted voice services to Microsoft Teams tenancy, we can provide telephony for your users in any location. Microsoft Teams delivers enterprise class chat and telephony, an outstanding meeting experience and a powerful collaborative workspace in one, simple to use application. We can make this work for you.

storm® TACTIC™

Redwood Technologies Ltd

storm® TACTIC™ is an intelligent call-back and web chat solution. Queuing callers can book a time for a returned call via IVR. Web-browsing customers can also request call back or enter a live web chat with agents, sending a whisper prompt to the agent with details of their viewing behaviour.

Hosted PBX

Complete IT Solutions

8x8’s X-Series (Lobby to 4) is a cloud-based PBX which increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plan options, : UK local, national, mobile numbers per user/month

NICE inContact CXone Cloud Contact Centre solutions for Healthcare Organisations by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps organisations keep up with rising expectations for patient care, unifying best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services delivering best possible services to citizens.

CDW 8x8 Hosted PBX

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

storm® RECORDER™

Content Guru Ltd (Redwood Technologies)

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

OWL Metro

Direct Path Solutions Ltd

OWL is a twice Government award-winning neighbourhood engagement & alerting system for Police and CSPs. It’s used by several police forces and councils to reduce crime, fear of crime and maximise potential of Neighbourhood Watch, Business Watch, Rural Watch, general community messaging and many other schemes across society.

VoIP for Schools

Hello Telecom PLC

Hosted Voice Communications for schools and academies that enjoy Cloud connectivity. Replacing legacy telephone systems with intelligent IP-based communications services. Integrating business management systems with fixed and/or mobile voice communications.

Inclarity's Hosted Telephony (VoIP)

Inclarity Communications Limited

Inclarity’s Hosted VoIP Telephony Service is a fully-featured Cloud Telephone Service that would suit any size or type of business. Geographic independence makes it easy to unite home workers, or multiple offices under the same environment. Complementary features can be provided which can integrate with other systems to boost productivity.

telentConnect - Cloud Telephony and Unified Communications - Local Government

telent Technology Services Ltd

telentConnect is a hosted Voice and Unified Communications service provided as SaaS and powered by the award winning Unify OpenScape Enterprise technology. The telentConnect service provides a wide range of functionality to replace traditional business telephone systems and additional multi-media communication options to support collaborative, mobile and location independent working.

Cloud Contact Centre

Disrupt CX

Cloud-based Contact Centre service with advanced call routing, Omni- channel capability, intelligent self-service, natural language automation and self-service and voice biometrics. Scalable to 10's of 000's of agents with deep integration into existing CRM solutions

Contrex VoIP

Hello Telecom PLC

Hosted Voice Communications for offices, schools and other establishments that enjoy Cloud connectivity. Replacing legacy telephone systems with intelligent IP-based communications services. Integrating business management systems with fixed and/or mobile voice communications.

Cirrus Voice Desktop License

Cirrus

The Cirrus Voice Desktop License provides agents with the functionality required to make and receive calls on their workstation using a browser to access the Cirrus Cloud Telephony Services. Agents will be able to view queue information, chat to other users, view reports and see other operator states.

O365 & M365 - Migration, Deployment, Adoption & Support

Bridgeall Limited

O365, M365, SharePoint, Teams, PowerApps, migration, deployment, adoption, transformation and support services Microsoft O365 is a cloud-based service that offers robust security, reliability, and user productivity. M365 from Bridgeall brings together Office 365, Windows 10, and Enterprise Mobility + Security.

NetSfere Secure Enterprise Messaging

Infinite Convergence Solutions / NetSfere

NetSfere is a cloud-based, enterprise messaging & voice service that offers a secure platform communication and collaboration, giving IT control over employee messaging across multiple devices. Designed to meet industry-specific challenges, NetSfere's next-generation approach allows employees to safely communicate business information in real-time via a user-friendly browser or mobile app.

SIP Trunking

Pure IP

Pure IP provides enterprise grade SIP Trunking covering all of the UK and telephone platforms including Direct Routing and Skype online

Arkadin Video Portals

Arkadin

For news & updates, employee onboarding & enrolment, Arkadin video portals give you the power to broadcast "always-on", essentially your own departmental broadcast channel with live and on demand content l - for communications anywhere, anytime, and from any device.

Business Systems Mobile Call Recording

Business Systems (UK) Ltd

Mobile call recording and SMS recording enables your organisation to record inbound and outbound calls, together with SMS communications. Providing your mobile workforces with all the benefits of office based communications. Capture every detail with Mobile Voice and SMS Recording with Business Systems Mobile Voice recording solutions.